clean rooms and everything was available. the breakfast was good

then getting home near midnight and having to immediately do laundry and shower + wash our hair

free breakfast was terrific

there was a laundry on site for guests to use but again we did not use this facility

i was extremely happy that they included a free breakfast

was comfortable, room service was very nice, breakfast was excellent

the food for room service was just ok

room service was top notch

the hotel has a restaurant and room service available until 11 pm

room service was good and timely

i would highly recommend putting grab bars in the shower

the pool and the hot tub were fantastic! the bed was so comfy!

ii especially like the small pool and modest gym facilities

was hard for the price, should offer free breakfast kids running around hallway and yelling

there is a bar in the lobby and a starbucks

the pool. but not changeable. small. heavily chlorinated

the pool is short but a simple rectangle that never had kids in it so we were able to swim

was great , close to restaurants and rail service, staff was friendly though out my stay breakfast and evening reception was fantastic

the pool is short but a simple rectangle that never had kids in it so we were able to swim

the hotel has a laundry room that you could use and as we had been away for 7 weeks it was most welcome

room service: beds untouched, shower items not refilled

clean. comfy bed. good breakfast. good location

room, nice kitchen, large washroom, coffee/hot chocolate available, a tv in each room, separate living room

breakfast could have been better. but overall ok

large room and large bathroom; upper floor; ample parking; laundry and fitness rooms.

the hotel is spotless clean staff very friendly and helpful hotel bar and staff excellent

comfortable clean room, and had great bar food and drinks in the lounge.

very friendly staff and the bar down stairs had amazing drinks and appetizers

excellent, nice staff, great room, nice bar and resto.

the front desk was helpful and the bar was comfortable with nice specialty drinks

coffee from room service came in paper cups

called to get room service and nobody answered the phone

desk service was amazing, great guys working the desk joking with the kids before our night out

room very nice, good bar area

loved the gym

the 2 double beds in the room were super comfy and it was a great place to have 5 kids stay with 2 adults

i like the gym. i like the rooms it was clean it was comfortable.

love the restaurant on the 2nd floor & gym/pool is below ground level, felt very safe

gym was well equipped but the swimming pool was so narrow and small it was too difficult to swim

the bar prices were a little high....

bad wifi internet, mattress too soft, old fashioned hotel.

so-so gym and valet parking not up to 4 star rating.

nice decor & furniture. bed comfortable, shower good and the gym area was decent.

no free parking, no gym, no spa, no room service, no daily housekeeping, no free breakfast, and they have weak unsecured wifi

room service just replaced towels and emptied the trash, didn't make the bed or anything

your first drink is on the house and the bar is grand and welcoming

commented-the soap amenities were sparse as there was only a bar of soap for everything

perfect location, kind staff, yummy breakfast and evening cocktails!

are all fantastic, the breakfast was the best i've ever had at a hotel, the fire room and front bar are beautiful, loved the complimentary drinks

the lounge and bar on the ground floor are really lovely - perfect for a game of pool or cards or a drink before

got the breakfast included option and it was weird how they tell you not to get more than 10 dollars of

breakfast was basically a buffet stand that charged for each item - though the quality wasn't

no breakfast

fabulous rooftop bar and staff were super friendly

no actual breakfast served

kids loved the bird in the lobby

great assortment for breakfast, comfortable beds, central location in allentown and very friendly staff

all you herd was doors slamming and kids running upstairs all night

with kids you microwave more than many things

kitchen staff helped us to get the special egg for my kids other than what they served

staff was friendly, the location was good and the free parking is an excellent amenity as is the early check in time

big room, aircon, laundry facilities, comfy bed

allowed an early check in after a long haul flight

they had a laundry area where i was able to dry my clothes after riding that maid of the mist in niagra falls

the bed was comfortable, the linen clean, plenty of hot water and the laundry worked well

highly recommended, breakfast was good, the entire was place was very clean too

free breakfast and starbucks in the hotel.

pool was down, but

nice location, friendly staff, nice pool.

we asked what time does bar open they told us 5pm if the bartender shows up which they never did

the location is amazing. everyone is really kind. free parking.

the ventilation was poor, as well as the air in the gym was catastrophic

no room service

the rooms and architecture where absolutely amazing. bar is very nice and location is great!

there was no room service and no staff to help with luggage or respond to requests for a bottle opener or

it was exactly what we needed and getting breakfast was an unexpected bonus.

wife is coeliac and the kitchen staff went out of their way to make sure she had really good gluten free food

restaurant when checking out coffee bar wasn't maintained staff told me that coffee was fresh coming to find out once i tried it it was

great breakfast options, courtesy shuttle, spacious room, commies bed, friendly courteous staff.

a shuttle is provided by the hotel that will take you to and pick you up later from anywhere in the

the bed was very comfortable and the spa tub in the kennedy suite was nice.

the case then they need to put more than two bath towels in the room—especially given the spa tub

just amazing beds were soft and comfortable tv was huge also the bathroom and shower was like a spa perfect air conditioner was at the right temp the room is set up with coffee fridge there is a

room & spa bath

have staff had a continental breakfast had a microwave in your own room were able to use the spa cuz u claim you have one but didn't see one there just an old style

food was not so good the room was clean bed was okay . need heavy dumbbells in gym.

needed to do laundry and the dryer didn't work

breakfast timings start from 6 am. very few hotels start such early.

the room wasn't cleaned and the pool was cold

only complaint would be that the pool is closed at this hotel

breakfast had a variety of choices and everything was fresh

amazing) professional staff good breakfast good ac and wifi extra pillows and

kids running hallways

-- service--co-operative staff--parking location to the room--very little to not like

clean,clean,clean!! nice breakfast!

only great thing is no pet fee and my dog was with us

early check in nice staff

pool and fitness room was unavailable and they said it would be open in the morning yet the desk clerk could

some upgrades can happen for the gym and internet wifi overall if you re on a budget it s a ok place

the pool was very nice and even had floaties for the kids

pool and fitness center both available and clean

breakfast was good, and coffee was available all day

breakfast buffet was wonderful and we were a large group so appreciated that they extended the

good breakfast, friendly helpful staff.

hotel was convenient. breakfast was absolutely wonderful.

great staff, warm pool , confortable bed , good continental breakfast

pool was big , clean amd fun, breakfast was delecous , we stayed in the suit room

the quality of food in room service was good

the pool was not ideal. looked older.

room service was great

other tenants let the doors slam after 1am. kids running around after 11pm.

swimming pool too small

easy access to fun places- would only extend bar hours .

we arrive as requested early check in was ready

and the manager was very aware, told her the wifi was not working on the 14th floor and she called someone in instantly

the room was very clean and tidy room service did an exceptional job with cleaning

refrigerator, microwave, and free wifi

not being able to have a cup of coffee at the bar at days end.

we heard bumping, screaming kids and loud people around the elevator the entire night

limited use of spa facilities. you need to pay extra to make full use of spa.

of course, that was the parent's fault for all the kids that were raising hell down there

the kids loved it

received early check in and late check out

gym and pool are very poor and small for a hotel this size

was a family with young children doing laundry in the gym area

hotel was very clean, staff very friendly, room service was quick.

room service, staff, and front desk receptionist

couldn't get in the pool because there were so many kids do to a tournament

or you can pick a breakfast from the menu and they also serve lunch and dinner plus they have a bar for those who like that so it’s a win win for all plus the property has a good size pool as

my kids had fun playing around,nice scenery of the river,bridge,birds

kids in pool in supervised, black mold in bathroom

the bar close early ud83eudd72

location was excellent for the casino and foodies

the pool and spa were perfect for our kids

the spa tub jets were weak. no coffee maker in room and no decafe in the coffee stop downstairs

hotel also features excellent amenities including a clean and well-maintained swimming pool and gym, perfect for relaxing or keeping up with your fitness routine

the pool area was too small for amount of kids but was also march break

too many kids in the pool area using the hot tub as a kiddy pool.

ving the pool and gym on a completely separate floor) was incredibly nice

my kids enjoyed the pool and the delicious cookies was a plus

we ordered room service for breakfast and it was delivered quickly, very clean and food was delicious

the pool and spa were so nice. everything looked and felt clean.

clean, connects to the casino, comfortable beds

nice good location if your going to a show or to the casino some places are within walking

pool was quite cool and the whirlpools needed a refresh, it didn't stop us from enjoying either

room was a nice size, ihop in the building, pool and gym were

the pool and a jacuzzi are also great additions

for the pool and gym we had to make an appointment to use it

the bar and starbucks

there was a restaurant and bar included the staff was so nice and helpful the room was perfect and the stay was just over all

they have gym, pool a starbucks and family games in the

they allowed us to do early check in and late check out without any issues

rainbow bridge easy cross into canada, seneca casino is located directly beside the hotel

the pool was fun and clean

room was in the first floor in front of the laundry room so there was noise and other sound at night even while sleeping

lied about the fitness center being open, and the free crib, they didn’t even bring it up when we arrived

we find have hot tub and pool was not warm enough for us

within walking distance of everything (maid of the mist, casino - definitely try the buffet, falls, rainforest cafe - another must spot to eat) brought my

restaurant & bar downstairs

clean, modern, friendly staff , bar and restaurant on site easy walking distance to everything

free parking and free guest laundry if you bring your own washing detergent

right across the street from the casino and we could see the mist from the falls from our room

the hotel no longer offers breakfast room service.

wifi/internet service was terrible

room was clean, great view, wonderful room service and garage for parking.

ordered room service every night and did not have a table to eat, and had to make one out of the laundry rack

wifi was appalling

staff, clean room, pool, breakfast was great

was no laundry

hotel is always accommodating with our requests, which is mostly a late check out after a very late night at the casino

a few little debbie's even options would had been excellent especially for those traveling with kids

it was a nice hotel,clean,entertain for the kids to play arcade,pool and gym.

had to go outside to get to bar and restaurant.

loved the jetted tub but would suggest adding a metal handle bar to assist someone getting in and out of it for safety

room service ends too early

breakfast was great

no room service

the extras include a cozy bar with a good evening snack/bar food menu

the breakfast was great and the staff was some of the best i've met in recent hotel stays

the valet parking was an extra perk found most appreciated

only thing was our jets didn t work in the spa bath and hot water runs out quick.

can go up to the lounge on the 18th floor for a romantic evening overlooking the waterfall or the casino

was great all of them was very polite pool was open witch was a bonus for the kids we stayed at a couple of other hotels before this one the pool was close due to this covid-19

it was 28* and snowing, too cold to be walking with kids

women at bar told us 3

the breakfast otherwise it was great

kids enjoyed the pool

children, adult swim time was great, even though people still tried to bring their kids in the pool

used early check in

we enjoyed the pool with our 9 year old son

they gave us an early check in without extra charge & gave us what we asked for in a room

homeless people approached us in the parking lot

the restaurant and bar offered great food and drinks at an affordable rate

the staff is great and they allow dogs. the bar manager is awesome!!

only major thing was the water in the kitchenet didn't work along with the fridge

didn’t like the parking. also didn’t have creamer for coffee even tho you have a kitchen.

they had young kids and they would let them play in the hall or swing and open and close the door

at 4pm room wasnt ready so they compt ys a suite we didnt need or want we were supposed to get a late check out but didnt also room wasnt ready until almost

loved the laundry perks

excellent facilities

good people, comfortable, room service notifies me that they would be on their way as they were late

great location - being close to falls. connection to casino is cool. awesome swimming pool.

we enjoyed the outdoor courtyard with activities for kids and ping-pong

went here a year ago with my mom and my sister and went again this year with my husband and kids

i was expecting a pool at the hotel, and the gym could use free weights.

a dance competition and were allowed to use the international room for a pizza dinner with the kids

with 2 kids) perfect perfect perfect location

bags of dirty laundry and garbage was in the middle of hallway for more than 3 hrs

mid way between casinoes, clifton hill with wego stop outside the door and access to stairs down to the falls

will stay again when i arrive with the kids

into our room to set up some flowers and champagne for our 40th wedding anniversary and gave us late check

indoor park and outdoor pool , the mini golf! the food was very good as well.

the hotel is conveniently placed in between ferry st and the casino

gym was out of order

there was no bar fridge in out room

the kids in the hallways at night when your trying to sleep but other then that was a good stay

didn't have any. small tv and gym not open

my kids had a good time in the pool and in the hot tub

break pool was nuts no supervision of kids

pool area was crowded and the hot tub was full of shampoo from kids that family allowed in there

limited bar facilities

salt water pool was great, kids had a blast

friendly staff, spacious rooms, great pool and gym

if i had my kids with me i could answer this question

were excellent, derek, at the bar does an excellent job and jay made sure that dinner was first class

the shuttle bus driver was so awesome, he drove us to the airport and back

breakfast time, quality and quantity were very pleasant

great to travel with kids

no gym available

location is in walking distance to the park, falls,casino and amazing restaurants parker who checked us in was extremely friendly and

the pool room was too hot. wasn't able to enjoy the pool.

great gym and very close to the falls.

was pretty bummed out to find out the pool and the nice part of the hotel was closed off and we had to stay in a not so nice area

pool area was a little rundown

:( filthy, smelly public washrooms, outdated equipment in the supposedly gym room

breakfast is fine and location was great

beautiful updated rooms and the breakfast was a bonus!! thank you ❤️

swimming pool desk the room are ok location ok gym ok the bed very confortable

my family love this hotel. so much my kids enjoyed all the time...

was very large and had a lovely view of the downtown area (clifton hill, casino)

was up to date and had great facilities on site like swimming pool , gym and even laundry room

jacouzi in the room, and the pool nice and warm. it was a nice relaxing stay, again.

the indoor pool was also very nice

so nice to have an indoor and outdoor pool

the room was so nice and clean. i like the jacuzzi in our room. my kids love the swimming pool.

had asked for an early check in time because we had little ones with us

bedding was the best! outdoor pool really warm and clean. gym good. view, excellent