service, cleanliness, bar and restaurant

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

mini bar was not mentioned in room facilities but we as a family we need it so i recommend it

didn’t eat here but meet friends later at the bar for a drink and that was very good (nice white wine) access to wi-fi really easy and

because my kids loved the place

there's a nice bar right across the hotel, in the park

room was spacious and perfect, and as requested bed was really comfortable breakfast was awesome with lots of options and respecting covid-19 prevention

the bar hours were a little short and out of 5 nights only able to visit once.

the wifi you have to ask them to connect, and at 5 am the day of checkout it was already down

wifi reception in my room 210 was very poor and erratic

smells sometimes of drainpipe / humidity breakfast s hot dishes lukewarm gym is not very comfortable

all room in the

facilities are basic - small gym, no pool, tv channels basic and no english channels

the gym looks like it isn t well maintained; some of the equipment is too old and malfunctions

the gym is missing a lot of weights

sunset and relaxing time by the pool

the pool is great and the staff are very friendly

the rooms were comfortable, clean and well equipped and the wifi worked perfectly

it is a detail but the swimming pool could use a bit of an update.

car parking

staff is very good and the gym is always a plus after a long day

speedy wifi, well breakfast (scrambled eggs, cheese, ham, cornflakes, fruits, yogurt, donuts), laundry on the ground floor, good air conditioner, location in the quiet area

breakfast included in the price was a bonus too

the breakfast was fantastic, and the accessibility to madrid city is so easy

gym

coffee isn't self service so have to get the bar man to make each time

although the location was a bit isolated it didnt matter as the on-site bar and restaurant was perfect and staff very friendly and helpful - fpod was excellent

clean, decent sized room. bar and restaurant good.

the seperate restaurant bar building was excellent

restaurant and breakfast bar were accessed via a crazy paved path through a garden, very pleasant but not so convenient if

the breakfast was beautiful but the price was a little steep

breakfast is excellent

internet worked well, but the wifi is not secure

the breakfast area was quiet and inviting; the breakfast buffet had a reasonable variety of foods

intermittent wifi connection inside the room, couldn't connect laptop or ipad.

outdoor pool and the gym.

loved the shuttle bus to the airport and having the pool facilities

terrible wifi. lousy fitness center. staff of restaurant/cafeteria with and attitud

the one bar staff, the guy was very rude, often ignored us, slammed our glasses on the counter and threw

the swimming pool, whirlpool and fitness room nearby science museum for kids shops, groceries nearby busses and metro within 5-15 minutes walk

parking, super comfortable beds, good breakfast, friendly and helpful staff

the staff very helpful the room and play machine free fir kids too

quite essential rooms quite cheap breakfast

the staff were extremely helpful and friendly, the breakfast was better than i expected

breakfast

like everything in this hotel the service are great the breakfast the comfortable beds nice toiletries of

good sound proofing from road outside, staff very friendly and helpful breakfast ladies were excellent at everything they

the breakfast was good with a huge selections of croissant and donut and pie

there was a used soap bar in the shower

very nice hotel and friendly, helpful reception (david)! breakfast is really good! thanks!

great value for money and mini bar with a reasonable price a beer

free parking is very useful

modern hotel, large rooms, good wifi

comfy beds, good size rooms, and very good breakfast in the morning

the reception staff and bar staff were so friendly and helpful

wifi dropping constantly not even able to work during my business trip

room is exellent, bed is exellent. staff in bar is friendly and very professional.

enjoyed the coffee bar and the breakfast was good value for money

the property was quite out the way the rooftop terrace was unreachable wifi was poor

the bathroom, managed to have a hot bath after a long journey, cleanliness, breakfast everything was perfect

gym facilities not accessible.

not free parking and wifi

the food was great and room service was great at no extra cost

the shower did not keep the temperature constant and it was always too hot as room service insisted on turning on the heating despite a note asking them not to

also had asked for the gym to be opened

nice hotel in good location for us. free ev charging!

parking is spacious and enough room for a good wide car and low sports car, also ev charging for tesla only but ionity is nearby

pool, short walk to the bus stop

room service menu

vid) it could be better maintained

the spa area

although spa is closed

c fly) and benches

all the staff especially at the bar

there was some awful construction work and hotel was nice enough to not make me pay for my mini bar as a token of appreciation of my patience

room service is supposed to be 24 hours but when i ordered at 5am it's closed

r example, i mentioned to the front desk staff there was no bar soap in my room, and the housekeeping staff delivered it within 15 minutes and then checked to

very good and cheap food from room service

no coffee or tea available until bar opened in the

nice pool

stay here, the staff were kind and the facilities were great, a member of staff from the bar gave us a free drink as we were there very often, could not fault anything

enjoyed the abundant breakfast, the pool area and the cleanliness of the hotel

hotel and staff breakfast and pool extra benefits too really good pool lifeguard lady was brilliant as was hamza on reception and

nice hotel , good parking , good breakfast

booked this hotel for its proximity to the airport, maybe we were very nieve to not realize what adults only entiled

breakfast wasn't that great, i suggest they add fruit to the breakfast plate

nice hotel , good parking , good breakfast

the room service waiter was rude

not possible to get a coffee until 11 when the bar opens

most of the facilities were closed as the restaurant and the bar and this must be advise when you book

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

nice spacious room with storage places. nice bathroom (could be larger). i appreciated the gym. (-)the gym could have been better.also, for the price i paid, it could have had more facilities. (-) the gym had only 1 very old and out of date treadmill from the 1990s

lack of room service after 11pm (arrived at 11.05...) (-)lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service (+) the was no room service option either (-)fact that room service was only available during restaurant hours

stay in room 108 unless you like being kept awake - right next to the bar and restaurant

property claims to have a sauna and gym

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

it was nice to have a gym in the building even tough it is very small

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good quality

adjoining rooms for the kids as well

gym facilities floor is not adecuate for excercise , it is slippery

the spa was cool & the suite was exceptional

food was great for room service, clean rooms, gorgeous view and amazing hotel

smin) went our of her way and she got me

room had a fantastic view and was clean properly, the breakfast amazing, and you must to try the spa at level 30, incredible

helpful staff, clean and good wifi

good wifi and ok breakfast

and clean hotel on a highway, with free underground parking and decent wifi, all this at a reasonable price

decent rooms and wifi

wifi was not good. didn t work most of the time.

the gym is very

breakfast most of all.

has gym etc but didn't use

no main bar , but good restaurant/ small gym / great pool

pool change rooms and toilets could do with refurbishing, but this a minor issue as you can change

fantastic spacious, secure outside parking area free of

the worst of all was so called wifi, the speed of dial up was faster than their connection, really really poor at all times of the

safe hotel with its own covered parking so even low suspension cars can park there

nice external swimming pool. good parking access.

fast wifi

the kids loved the hotel due to the music theme

cool rooftop bar too

the decor is beautiful, very child friendly but not overrun with kids, room was spacious, spotless, and very comfortable

the breakfast buffet fantastic and the casual dinning at the lobby very good

we opted to pay for the daily breakfast option and got room service for some of the nights and the food was exceptional

it was a little difficult to access the gym.

gym was out of service

gym needs to be reserved in advance in order to use

easy check in, friendly staff, good internet, good gym, clean.

no food or drink to be found on the premises after 11pm. gym equipment was in a poor state.

rooms were very spacious and compfortable, the gardens and pool were lovely too and the staff very friendly

fantastic swimming pool

good value for money. quiet. clean. has a pool which is not too busy. seemed kids friendly.

lovely grounds and swimming pool

the rooms were nice and clean, the pool is great

a bigger gym would be nice, but for running outside and then doing some weights it is ok.

spacious room, comfy beds, well equipped bathroom . spacious gym.

the wifi was a bit slow in our room and sometimes would disconnect.

we were offered early check in even before we could ask

the gym has everything you need for training

great location for transiting through madrid. bonus having bar on site and outside sitting space

the bar was closed when i arrived at 11 pm so i had to walk 15 minutes in order to find some food and

cleaners are perfect good snacks and food in restaurant miguel angel, experienced maitre and barman good prices at bar 24 hours front desk fast solutions to problems air conditioning at

a lovely restaurant bar beside hotel (castizo)

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant, though within 15-20 minutes walk there are some

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

hotel has been really stylishly done, lovely decor, very comfortable room, stylish bar and restaurant

the outdoor swimming pool on the 6th floor is great for chilling out with the family for a few hours

24-hour bar and reasonably priced. the bed was very comfortable and the room was very clean

room and bathroom we stayed in were very clean, and there was a small swimming pool on the 6th floor

the breakfast was delicious, with a huge variety of food and pastry

the pool is not too deep, for an average sized person, except a depth to the half of the body

didn't use the swimming pool, but it looked clean and really appealing :) i loved the apple cider vinegar option n the

the pool, the cleanliness of the room

the pool was very pleasant and it was a great experience to explore the communal areas

the pool was fantastic

swimming pool. free water, tea and coffee in the room

wifi not working vert poor insonorisation in between rooms and room and corridor

walking distance to the metro, a few good bars close by, a fridge, good wifi, economical and clean

good wifi connection, spacious room and comfy bed.

could not get connected using the wifi.

wifi was good and the air conditioning worked well

room was clean and tidy every day, and the wifi was fast

breakfast friendly staff, helpful with kids good wifi connection close to metro station

very friendly helpful staff, great price, good wifi.

the room was very quiet, the bed good, and the wifi excellent, better than in many 4-star hotels

swimming pool is only for +12 years old , so kids dont have an opportunity for fun

the pool was under maintenance for a while

location, rooms, breakfast, team

is a professional gym with small indoor pool and sauna facilities in the hotel and hotel quest can visit at no charge

location, breakfast and gym

no gym

except for a small gym, there is nothing great to do inside the hotel.

fast laundry service

gym was to small

gym hall îs very small

the room very spacious pool area nice

breakfast great

shame no pool or spa to relax ud83dude14great

staff, reasonably priced room service, excellent breakfast, very comfortable room

room service is not available 24 hours

staff were helpful with early check in and taxi ordering

noisy neighbours who talked in the corridor late at night- not the fault of the hotel

several different types of business close - restaurants, laundry

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

i like that they let me had an early check in to the room

jaime was really excellent in helping us obtain a vegetarian main course and he was great at the bar too

roos are small and it has no gym

was perfect in every aspect, very clean, comfortable queen anne bed, nice size screen tv, mini bar, nice size en suite bathroom with all the facilities, nice large walk in shower with button

room service restaurant s menu has limited choices of food- a hot water boiler and tea supply

there is no pool or gym. breakfast is expensive for madrid standards

transfer from airport was excellent, they have all kinds of car seats for kids and even for babies

wifi wasn't very good.

transfer from airport was excellent, they have all kinds of car seats for kids and even for babies

wifi connection was a bit slow, the place doesn't have a bar/restaurant, which would be a nice

we're 2 adults and 3 big kids, ordered quadra room with bathroom

breakfast was also excellent

were very nice, and we could get an extra bed in the room as we are travelling with 2 kids

poor gym. only three machines and the one for running was out of order

location right next to subway station beautiful hotel with a bar on-site room was comfortable helpful

lack of gym, spa etc

of little milk cartons for tea and coffee and told us we could get a little jug of milk from the bar but we would be charged

actual bathroom door so no privacy at all, no good restaurants/ bar nearby, quite expensive considerin the area eas far from central

clean and large room. small gym.

1. the fact that it had a gym. 2. small restaurant with very good and reasonably priced food.

gym appears to be closed all the time, so has jan ventilation

t mini bar as advertised)

bar fridge not plugged in, had to lift out to get to plug, took ages to cool down a kettle and cups

room service i was not helped with my luggage upstairs the restaurant menu was only in spanish so

the only downside was the bar was being refurbished

no tea/coffee available in room, & a fridge

location was good and had good parking. on site bar and tapas were very good.

clean comfortable friendly staff excellent location with parking although it is limited

very clean and courtyard seating outside bar below hotel

could not open window as room was above a bar terrace which remained noisy till around 00:30

location was good and had good parking. on site bar and tapas were very good.

only 1 soaps bar for whole stay

the staff - from the room cleaners , the counter staff , the breakfast staff and the bar staff were exceptionally polite , friendly and helpful

also, very confortable for travelling with kids and the breakfast superb

approx 2 months ago and requested 2 rooms , side by side, upon arrival, we were given rooms with kids in two separate buildings, next day , the hotel corrected their mistake

nothing at all but some may miss a stocked mini bar

well located for 2 metro lines. quiet, clean, pleasant room. excellent wifi. friendly staff.

we used the laundry services and it was extremely quick

wifi connectivity is reliable and hot water is 24x7 available ensuring convenience

wifi works well

wifi works fine, but is intermittent and often cuts in and out, which can be annoying if you need a

we were 2 adults and two kids and they treated us wonderfully

fa bed linen was already fitted, just needed to open it up) -

loved the breakfast, pool, lobby, and the coffee lounge.

the hotel is great for us 2 adults and 2 kids

comfortable room - sufficiently spacious for family of 4

the hotel was packed with people. i always found a table at breakfast but just.

room comfortable, good continental breakfast

well supplied continental breakfast with gluten free options (on request)

breakfast, bed, free parking

clean, nice staff and good breakfast