coffee isn't self service so have to get the bar man to make each time

although the location was a bit isolated it didnt matter as the on-site bar and restaurant was perfect and staff very friendly and helpful - fpod was excellent

the seperate restaurant bar building was excellent

breakfast was held in the bar with plenty to chose from, very good value at just 5€

restaurant and breakfast bar were accessed via a crazy paved path through a garden, very pleasant but not so convenient if

facilities are also great, heated swimming pool

sunset and relaxing time by the pool

it is a detail but the swimming pool could use a bit of an update.

the rooms were comfortable, clean and well equipped and the wifi worked perfectly

the pool, the surrounding area, the views, the food, the decor, the restaurant, the bedroom

breakfast pricey

expensive, poor a/c, non exsistance free wifi!

but we were definitely surprised by the incredible breakfast

clean, simple yet elegant, 5 min walk from metro station, near airport, good wifi

intermittent wifi connection inside the room, couldn't connect laptop or ipad.

breakfast was delicious and varied

clean rooms, great location across a park with amazing playgrounds for the kids, free street parking available all the

clean rooms, great location across a park with amazing playgrounds for the kids, free street parking available all the

there's a nice bar right across the hotel, in the park

problems with wifi on the last day

didn’t eat here but meet friends later at the bar for a drink and that was very good (nice white wine) access to wi-fi really easy and

mini bar was not mentioned in room facilities but we as a family we need it so i recommend it

because my kids loved the place

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

service, cleanliness, bar and restaurant

the gym looks like it isn t well maintained; some of the equipment is too old and malfunctions

room service etc

facilities are basic - small gym, no pool, tv channels basic and no english channels

very small gym.

smells sometimes of drainpipe / humidity breakfast s hot dishes lukewarm gym is not very comfortable

nice hotel in good location for us. free ev charging!

parking is spacious and enough room for a good wide car and low sports car, also ev charging for tesla only but ionity is nearby

lovely hotel on outskirts of madrid, easy free parking, modern design, wifi, clean. all great

free private parking in front of the building

modern hotel, large rooms, good wifi

very good wifi and air con

parking is available above ground so ideal for our van we also think the hotel is good value and we

not free parking and wifi

no real gym.

lack of service, hard to get food, wifi did not work except lobby

gym facilities not accessible.

clean, spacious and modern. fast wifi.

the price was excellent for 4 people in one room. the air con and wifi was great

location was good and had good parking. on site bar and tapas were very good.

clean comfortable friendly staff excellent location with parking although it is limited

could not open window as room was above a bar terrace which remained noisy till around 00:30

very clean and courtyard seating outside bar below hotel

new and upmarket feel to room and corridors, pool on roof and jacuzzi was great way to start the day

breakfast was to expensive and it is not included in the price of the room, parking is also extra 5

the room was a great size, comfy beds and bar bathroom clean

wifi not working no coffee in room only 1 long pillow

these, however, when we arrived there was a notice on reception advising both closed and no room service

they did offer a small bar with local beers, which was nice after a long flight

nice and quiet and good breakfast

really liked my room, bed very pleasant, bathroom nice & clean, fast wifi & the breakfast was the best part ud83dude01ud83dude01ud83dude01, no complaints from me, amazing place to

with the pandemic no bar no restaurant and hotel is not in a convenient spot for bars and

very nice hotel and friendly, helpful reception (david)! breakfast is really good! thanks!

staff, clean, breakfast

english breakfast

quite essential rooms quite cheap breakfast

the staff were extremely helpful and friendly, the breakfast was better than i expected

breakfast was basic but tasty

clean and comfortable rooms, breakfast was great with plenty of variety

there was a kitchen with all the equipment for cooking; however, i did not use the kitchen as the canteen in

gym

the room is a tidy, compact studio that includes a small kitchen

breakfast is shared with students, thus is quite basic.

shuttle from/to airport, shuttle to santiago barnabeu stadion, room was comfortable, toilet is amazing

small swimming pool, free parking, free wifi, etc)

the property was quite out the way the rooftop terrace was unreachable wifi was poor

cleanliness, breakfast and the room

wifi did not work

wifi sometimes did not work

wifi, possibility of using the printer and a booking for the shuttle service

transfer from airport was excellent, they have all kinds of car seats for kids and even for babies

we're 2 adults and 3 big kids, ordered quadra room with bathroom

staff was very helpful and received us after a late flight into barajas

it is a good hotel with gym, good services and clean

gym and spa was not working which made us upset.

bar was not open when we were there during the whole weekend in fact which was a shame we were

spa center is not well considered- there is no lockers where to leave your personal things, you

open when we were there during the whole weekend in fact which was a shame we were asked to order room service

bar staff wasn’t friendly

garden, swimming pool, the delicious breakfast and that you have option to check out later.

great location. really friendly staff. roof top swimming pool. clean rooms. safe neighbourhood.

my only complaint would be the shuttle only worked from 8:00 p

justvtye shuttle

swimming pool was very cold and drinks in bar are very over priced 10 euros for malibu and

her name is liza and she works as the pool guard

the mini bar is usually not supplemented

swimming pool was very cold and drinks in bar are very over priced 10 euros for malibu and

stay here, the staff were kind and the facilities were great, a member of staff from the bar gave us a free drink as we were there very often, could not fault anything

and friendly throughout the stay

room service is supposed to be 24 hours but when i ordered at 5am it's closed

great facilities, good bed, great sauna and gym

r example, i mentioned to the front desk staff there was no bar soap in my room, and the housekeeping staff delivered it within 15 minutes and then checked to

have been nice if the bar was open during the day and not just in the evening when the restaurant was open

i just wish i had more time so i could have used the gym!

i liked the gym and the tennis court too

accomodation was perfect, we had a room with 4 beds so perfect for the kids

were very late arriving but had requested a late check out

quick shuttle

airport shuttle works a treat

free airport shuttle service

to go to the airport in the morning, the staff kindly arranged free shuttle, which is great

free airport shuttle, confy beds and pillows. perfect for a one-two night stands.

bar wasn't open on saturday night charge for use of garage should have been included in the

early check in time

also bar madrid a block from the hotel had great latte we went a couple times a day

nice personel, early check in and made our stay as confortable as possible with our little

great location in a cute town- close to restaurants and the bar next door is

early check in was ideal

liked everything about the hotel: a proximity to the airport, quick check-in, cozy bar downstairs

laundry service provided and the breakfast options were not that great

very clean and modern. great washroom. they allowed an early check in.

i loved how late check out was an option !!!

the laundry mat was near by

they all have excellent customer service skills that go above and beyond and raise the bar of expectations

easy because of construction, so if you are traveling with a lot of suitcases or strollers or kids, you may need to walk a short distance to grab a taxi or a bus

the dinner was fantastic, great room service. also, the pillow menu was a great touch.

the staff were very friendly and accommodating and it was no trouble to help us get an early check in

the other problem was the price of drink at the bar 15

excellent hotel for family, kids loved it, stayed for a long weekend from ireland

i needed a late check out as i was on a business trip with my baby and needed the room for the babysitter, the

remind the kids not to run

we especially liked the pool bar man

the staff was very friendly. was travelling with 3 kids and they loved it.

has gym etc but didn't use

great customer service, breakfast & pool.

is just across from the chamartín train station which was an easy walk over with luggage and kids (if you have a lot of baggage you’ll walk a bit further to take the escalators

gym is very lightly equipped, and honestly, i feel like calling it a gym at all is very generous

breakfast most of all.

having a bar in the hotel was also a plus

rooms and a nice clean bar and reception area

no room service after 22:00

no information was provided about the services

om service, fitness, etc.).

i loved the pool and sky bar which were intimate with a modern twist making it easy to relax

what a swimming pool, excellent breafast and great swevice

the room was spectacular, the pool and lounge area was perfection, the gym facilities and the overall hotel experience

the variety of food for the 24 hour room service wasn t much at all

breakfast and food at the pool bar is fantastic. rooms spacious and nicely styled.

the bar was closed when i arrived at 11 pm so i had to walk 15 minutes in order to find some food and

cleaners are perfect good snacks and food in restaurant miguel angel, experienced maitre and barman good prices at bar 24 hours front desk fast solutions to problems air conditioning at

great location for transiting through madrid. bonus having bar on site and outside sitting space

i was able to check in early in the morning and a late check out the next day for a small fee

good rooms, with pretty hard bed

had two twin rooms connected as we were traveling with 2 small kids

there was a good choice of eating opportunities in the hotel and the swimming pool was wonderful

the additional fee for a late check out.

room had a kettle and there was a small gym with a couple of machines you could use

not much space to layout and store clothes during stay. no self-laundry facilities.

the rooms were super clean and the staff were quite friendly. also has a great pool for the kids

good to swim at their swimming pool after some hours sitting in a

room was very comfortable (2 adults and 2 kids), shuttle to the airport is a great service

gym was out of service

easy check in, friendly staff, good internet, good gym, clean.

late check out

covid has impacted services (gym sanua)

gym access has to be granted separately in order for the room card to open the door

think it would have been nice to be able to access the hotel bar during the afternoon even for a cup of tea or coffee

the only downside was the bar was being refurbished

away from the city but not so much since you can ride the metro two blocks away, excellent room service

no tea/coffee available in room, & a fridge

bar fridge not plugged in, had to lift out to get to plug, took ages to cool down a kettle and cups

clean and large room. small gym.

of little milk cartons for tea and coffee and told us we could get a little jug of milk from the bar but we would be charged

room wasn't clean and wifi was damn slow. the gym was like a small room with two bycicles.

1. the fact that it had a gym. 2. small restaurant with very good and reasonably priced food.

gym appears to be closed all the time, so has jan ventilation

i loved the bar and the restaurant - the food was outstanding!

pool was great for the kids

room service was quick and really good from the restaurant!

the room service was open until 11 pm which was nice

wifi signal was strong and fast enough

swimming pool and gym available

the pool looked nice but i didn’t use it

comfortable beds, overlooking the pool

provided shuttle to airport which is an add value

but they charge me extra 35 euros for early checking it was unacceptable for me i was with my child

the pool area could really use proper maintenance, and some of the tiles are broken, which could

bar amenities did no seem void of life as in many other establishments

a minor detail, the gym and pool is in a separate part of the building provided by a different

best breakfast in europe.

pool is for adults only so my 11 year old son could not use it for a swim

food quality. room service

i did not use the restaurant or the room service, so no rating or comments are made in that regard

was perfect in every aspect, very clean, comfortable queen anne bed, nice size screen tv, mini bar, nice size en suite bathroom with all the facilities, nice large walk in shower with button

would have loved to see more amenities like gym and indoor pool

room service restaurant s menu has limited choices of food- a hot water boiler and tea supply

really good wifi

didn't try restaurant/room service/breakfast as there where a fair number of eateries close by

i believe the on-site bar and restaurant are closed.

and the last day we were checked out and asked if i could get a coffee from the bar and wasnt open until 5

the bar closing a bit early especially for spanish times ud83dude09

finally, the spa facility was a wonderful way to complete our visit to spain

wifi area go see for

excellent breakfast. the breads and pastries. great service

kids couldnt get joy, and that was one of the main reason we choose that hotel

great room, awesome breakfast, friendly staff with parking !!! would highly recommend !!!

i asked for an early check in and i got it

excellent hotel for the kids, staff were great and room was spacious and clean.

facilities, comfort of furniture, and lack of room service and other services.

spa,gym ,everything was to excellent standard.

supposed to go to the hotel next door

swimming pool. free water, tea and coffee in the room

limited to 20 people for the pool.

hotel was clean and they had a very nice selection for breakfast

breakfast was good with a fair choice of food

the swimming pool was not available.

wifi was impossible to use due to poor connection so had to use mobile data instead

much facilities, little information provided on check in about wifi, hotel facilities, breakfast,

corridors are coming down, carpets with marks of bleachs and bottom of the doors damaged the wifi unbelievably

breakfast

there were a gym and a covered parking garage

the pool facilities coud have been cleaner / better.

pool available

the pool is not too deep, for an average sized person, except a depth to the half of the body

the pool can get quite crowded at opening hours, closing hours is sometimes better.

the pool is fantastic and the entire facility has so many extra rooms

fast laundry service

except for a small gym, there is nothing great to do inside the hotel.

gym was to small

good business hotel, with excellent quality of bed, good breakfast, and a nice gym.

no gym

the wifi maintained a good connection, even during times i required video conferences

breakfast friendly staff, helpful with kids good wifi connection close to metro station

in the room there are all required things: wifi, a fridge, towels, glasses, 2 clean beds, a tv set, etc

the free wifi was excellent

very friendly helpful staff, great price, good wifi.

nor quibble)

also, my kids enjoyed the poolside

family room on the 6th floor is uncomfortable for 4 (it is also a punishment for kids to sleep on the extra

gym was great

excellent breakfast!!!! and a big plus is the gym

was closed for the summer, bar also was closed, so we couldn t get anything inside of the

most of the facilities were closed as the restaurant and the bar and this must be advise when you book

lack of room service after 11pm (arrived at 11.05...) (-)lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service (+) the was no room service option either (-)fact that room service was only available during restaurant hours

not possible to get a coffee until 11 when the bar opens

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it is almost finished

pool, short walk to the bus stop

the room very spacious pool area nice

having no gym is it s only downside.

breakfast was amazing

room service and mini bar were a lot cheaper than other hotels we have stayed

no gym, and kind of outdated

it was reasonably cheap, clean, and big rooms.. wifi is good..

weak wifi

there was no wifi

com portal stand hotel transportation was included also wifi was available , a lot os rooms qre in a second floor and than dont have elevator foe transport

wifi, lack of desk or table in the room, no tea or coffee facilities, no access to food supplies

approx 2 months ago and requested 2 rooms , side by side, upon arrival, we were given rooms with kids in two separate buildings, next day , the hotel corrected their mistake

check-in, no help with baggage, sockets in awkward places, room service unhelpful, personal items removed from

clean , nice and spacious room , a beautiful bar and an amazing buffet breakfast

nothing at all but some may miss a stocked mini bar

st complimentary water in it)