beautiful pools, beach, and lagoon. lobby bar was fantastic. cabaret was well worth the money.

staff members were very friendly, the other pools were great, the rooms were clean and spacious, the bathrooms in the room was amazing, the

our first day at the white sand pool, we had to hunt someone down to get drinks at the swim-up bar

pool areas are nice and the location is beautiful karla and roxanna were great.

gym facility was well equipped, clean and staff very polite

our entire experience was completely different from what we experienced in barcello the last two years we were there, not in a good way

the beach bar line gets long

restocking of water, coffee and mini bar in your room was not happening even after numerous complaints

very noisy as we were close to the bar and families in our building. food could be better.

some employees at the bar area where very rude and disrespectful.

the kids club at the beach could have been better.

the family selection is ideal for family with kids

kids club, worse i have ever seen

the kindness of breakfast staff in the nest restaurant

mini bar and room service selections were a little sparse

the lazy river, pool area, bike tour , room and the shows..also the sky bar area

the pool bar staff, aurelina and clara are amazing

ere the swim up bar is, music played and pool games are run by the staff)

plus for the hotel for a bar with healthy juice

i especially loved javier (who was stationed at the back pool with the bar from 6/12-6/14 (+) facilities are great, big gym with lots of space, several pools and bar areas (-)from one chair to the next because there are people smoking near you, in the pool, in the pool's bar and in the beach really annoyed me (+)food was great and i'm picky. oliver at the pool bar makes the best drinks! (+) pool bar tenders await staff drinks and (+) pool bar and poolside service for being wonderful people (+) amenities are great, the main bar is great, the pools are super nice (-)bar drinks are low quality and it s only if you tip well and ask for double alcohol in your

decorated hotel- modern whites and greys throughout with a spa scent that hits you as soon as you enter the foyer

app that you can use to order room service did not always work and did not have coffee as an option

i especially loved javier

you have a local host who will arrange everything for you such as dinner, excursions, spa treatments, etc

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get a

upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

on excursions should have been better, especially for having to pay for drinks at the excursion bar and then only having beer as an alcohol option on the boat

clean rooms exceptionally friendly staff delicious food availability of beach beds 24/7 room service beautiful grounds free airport shuttle entire resort is walkable beach is absolutely

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get

loved the swim out from room to bar with an oceanview

food was great bar staff was fantastic

there is definitely not enough bars or night life

beach/pool/facilities very nice

out pool and the taco station in the center of the plaza was #1 we love the restaurants and the 24h

great breakfast and clean facilities allowed us to relax

rooms, breakfast, pool, welcome drinks are quite prestigious

verry nice host nice pool great breakfast...

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

bar and restaurant staff was friendly and accommodating as well

the price for the three bedroom is very reasonable and it is a big apartment with an eating bar and a large dining table

the beach bar and pool are a short walk away from the apartments and they have amazing food for a very good

there was one bar with a good gathering

colourful building next to a great beach bar and couldn t be closer to the sea

ferring to reviews below), but after while i started to see

food at the bar was excellent

bar service closed at 5pm

firstly, i thought the bar staff/waiters were rude at first

powerloss, wifi down, bathrooms without toilet paper or or even lights

bar and pool area is beautifully lit at night

capibaras patroling the garden, iguana overlooking the pool and trees full of birds

although the beach bar has reserved beach umbrellas for the glamping guests, there are some strange rules if you want

because of the location its hard to check other bars and restaurants in the nearby cities

there is very little going on in the evening and the bar closes at 10pm

bar closes at 7:00 pm

not really a party place but there is the bar area

two restaurants and a bar on site

ha restaurant is just an overgrown beach bar with the most average food

the restaurant and bar are also excellent

we would like to have seen a late night bar near the beach

first time at an all inclusive so it set the bar high

pool with swim up bar could use music

fixtures at the lobby and lobby bar are splendid, marble in bathrooms and stairs,

but did not ruin my stay as found one later and the bar at the pool and the swim up bar and beach food was very good

�)a

the on site restaurant and bar are great and it's not a long walk into the town

property has an on-site restaurant and bar

no wifi , hard bed

better wifi connection in the huts is needed

bar by the beach, it is different story, you have to order food

4 restaurants, sushi bar & 24 hour snack bar

as for the buffet, get them to make you an omelet for breakfast

each summer we bring the kids and watch the turtles nest

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

lines for the bar were long as there was one bartender

lovely beaches. nice pools. friendly bar staff.

food, especial 24hr snack bar and pool side bar

location, lots of things to do for both adults and kids, excellent food in both buffet and a la carte restaurants

facilities beautiful grounds pool area easy access to pool

strikers sports bar was a lot of fun

any extra activities or coupons suppose to be included at check in or full details about premium spa benefits

service, beautiful private beach and great shows family oriented too if you have kids barcelo resorts just has it all

the hydrotherapy spa was excellent

i like the spa and de convention center

the beaches, the pools and poolside entertainment. the pool bar staff!

taking drink/food orders by the poolsides, there was none here so we had to walk over to the bar in the next pool to get a drink and there is no visibility of the kids pool from there so we

tropical pool bar had terrible staff everyday.

we much rather have door from the snack bar by the pool or room service

how cold the pool water was

bar area only served regular drinks instead of premium drinks

big with so much to do, very family friendly there is a bus that picks ups and drops off at each barcelo hotel and it was a double decker which ran about every 10-15 mins until 1 or 2am daily

the bar inside the lobby was the best place to go for a drink

would have liked to see a coffee bar or cafe option during the day

a bad surprise at the bar table

of all we got an upgrade to other of their hotels in the complex: barceló riviera maya the best one of all of them so this was amazing

outdoor bars were constantly short for bar tenders

service in the sports bar (only) was excellent

the hotel pools were nice and the swim up bar was a nice touch.

enforce the rule that small children shouldn’t be playing by the pool bar

7 nights - the food was only open on one side of the resort- no food on the far left side only a bar so had to walk quite a ways for lunch if sitting over

there was a bar too

bar could offer better options and they could offer shuttles to the airport, the taxi fare it's

the common buildings like the lobby, pool bar etc

pool swim up bar area was loaded with kids

nice bar, water around the bar is warm temperature

ird party) not on par w/ the rest of the hotel.

a nice bar on the pool

hotel has its own beach with a close bar and deck chairs exclusive for guests

the drinks at the beach bar are a bit expensive and no 't competitive with the ones at the bars at the restaurant stip near

property is well maintained, and starting renovations- nightly entertainment is excellent, sports bar has a dozen screens- and great bartenders

snack bar was my favorite place

before , but it s a while since i did a sun holiday, and that s people going up to the bar with their own litre pitchers and causing a que because they want a litre of mojito or

pool bar closing at 5pm

the snack bar was convenient

there is a separate pool which is not as busy as the main pool and the bar staff are fantastic

pool and swim up bar area were very clean and well kept

the bar people also very friendly

the kids loved the swim up bar and all the fun drinks

the beach was lovely and the hut bar with the swings

tacos from the pool bar were delicious

but the coffee could definitely be better for breakfast, it s a little weak and bitter

the breakfast buffet was amazing

food in main pool restaurants is super tasty, room service super fast

room service was slow

they closed a pool bar early that 80% of your guests used

liked that the employees on the resort were friendly and helpful especially in the bar and

the tiki bar was closed, quality of food wasn t consistent - some dishes were incredible while others weren

screaming, listening to music and singing very loud during the night as they were going from the bar to rooms

the dj at the lobby bar was fun

great service from bar stuff

there are also buffets available with no reservations and have many variety & dessert bar

pool bar service is very slow and never come

there's even a bar and sitting area in the water park

if you have young kids, they'd probably love the free water park

the disco was in renovation, but the bar was great.

eduardo ,the bar tender, prepares amazing cocktails

the bartender in heaven and the bar next to umo were beyond amazing

heaven section pool was full of amazing music, live bar and entertainment

of the bar staff i found quite rude

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill and relax

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until 17:30 at night

pool is amazing

nice and quiet, top notch bar and restaurant!

we were promised surf and turf and premium open bar for three hours at a cost of $100 per person

we were promised surf and turf and premium open bar for three hours at a cost of $100 per person

bar and restaurant closes at 8pm

not puting any effort at paid breakfast, standing at the bar and wiatong for the end of the shift

a quiet honeymoon experience the middle of the jungle with good food, a lovely pool, staff and spa then this is the

gorgeous remote resort with a stunning pool

very attentive very friendly went above and beyond for is josi josimar our server for our two day breakfast wich is included and absolutely delicious and good size and variety he was amazing very

we stayed for 3 nights, the first day (friday) we just relaxed by the pool and at the restaurant, which we had almost to our self the whole day

floating breakfast and dinner is really delicious

there is a second rooftop bar and pool which was sadly closed during our entire stay.

you don't have any room service and bar is closed after 11 pm

very accommodating great inclusive breakfast (basically ayce order) decent cocktails at the bar beautiful beach and

hotel is beauitful and the view from the rooftop pool and bar is amazing

location restaurant bar and staff

also, my further suggestion would be to add at least one additional snack bar or drink concession near one if the pools furthest from the main restaurant

say that the larger pool under the arches could benefit from music and someone attending at the bar (there is a beautiful bar in place so this might be in the works)

there are a few beautiful but underutilized spaces - a huge room near reception has an empty bar and dim lighting at night - a tea and coffee stand or working bar and better lighting would

- i enjoy fresh local fruit in the morning so perhaps you could consider something like a fruit bar for breakfast

considering the location was pretty remote the restaurant and bar prices were very reasonable, the food was fresh and prepared to the highest standards

room service was available, but what's the point when you have to go to the bar to ask for everything

very polite service, nice bar and restaurant - delicious food

tulum center, and the main beach so you have to drive 20 minutes to find a good restaurant or bar or the beach

the mescal drinks were fresh and fabulous and the bar tender made them just the way we liked them

changed me items from mini bar we did not consume

location the facilities the staff were also helpful the restaurant was fantastic to the bar was great everything about the place was

bar had variety of drinks

room room service eco soaps, shampoo mini bar always full excellent food - extraordinary chef friendly & polite staff they had it all- kayaks

access to alcohol was limited after 11 - not really bad but for our stay would have liked for the bar to stay open longer or had a bar close by that stayed

the mini bar was complimentary and refilled daily

menu varied, peaceful location, good beach tables, chairs, umbrellas, hammocks, canoes, pools, bar and sitting areas

lady at the front desk and guy at the bar were amazing people

loved the food and bar plus the pool and hotel are top notch

hotel, excellent staff, one of the bar tenders could ve been a little nicer but the man running the dining was a pure gentleman

also the room was massive and super comfortable with mini bar ac and ceiling

drinks at the pool bar weren't that great

the bar should make more kind of cocktails

deposit for mini bar is abit

beach is really large, no issued finding a beach chair, you could choose to seat close to the bar with music, but if you wanted a quiet time, you could move further and it was quiet

would have liked to buy drinks in the resort's bar paying in cash, instead of placing a deposit

- the entrance door to the lobby (near the bar) would be best if you can make it flat because we saw an elder lady falling down as she opened (-) bartender at the pool bar only was nice when i showed up with a bill in my hand for his tip (-)wish the pool bar didn t close early. but it s ok cause there was a bar right above it. (+) we had a preferred stay and we were taken to a private bar where they served snacks and premium alcohol drinks (+) enjoyed the swim-up bar and the restaurants around the pool/ beach area (-) suggest maybe salad bar (+) swim up bar is awesome (-)bartenders

i enjoyed 2 spa massages while i was there

the breakfast and lunches were very basic

the kids' club was awesome as was the gym

the spa is frequently pitched

is amazing restaurant and bar personnel are courteous and willing to help the beach is really comfortable and well cared

same with a bar lady at the pool

we noticed the reusable cups at the pool bar weren't dishwashed but hand washed and sometimes just dipped in water and restacked

some snacks at the bar would be nice

would have been nice if there was a coffee bar with one of the cappuccino machines outside closer to the rooms

wish they would let us go in the adult pool maybe until 2am and the pool bar open until 2am also

best places for cocktails rooftop pool bar at casa la piramide and arenal

the mini bar is included and stocked daily

on the strip the gates were open and while other colored bands were not served at our bar or pool they did pass through quite a bit and on occasion occupy chairs that were set aside for

quality of cocktails vary from bar to bar

private jacuzzi and pool with full bar and wine included

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

private jacuzzi and pool with full bar and wine included

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

room service wants to charge for wine, which is obnoxious especially when you can just walk to a bar and get some

hours with maybe live local music should be played after dinner

having a traditional cocktail bar with live music before dinner would have been nice

at one point inside the resort, i remember sitting in the viapy bar and thinking, there wasn't one place i sat or looked at in this resort where the whole scene

ere only the speakeasy bar is alive) or other live entertainment in the early night should be given in the resort

variety of eating locations. comfy rooms. loved the juice bar on the beach.

for lunch the festival buffet or the snack bar seems to be only options; the buffet is huge and can be a bit overwhelming how many options

bars and seating areas on the beach and by pools were only for royal elite members or adults only

this meant that getting food in the day needed to be timed well so we didn t miss the snack bar at the beach

also the fact that there is no bar on the beach for the families and you have to always go to the one at the kids pool

bar not stocked up properly

tside of some of the a la carte restaurants) were my room and the sports bar next door

only a/c's areas

the resort need to have at coffee bar near the beach so that the guest can enjoy the sunrise with coffee with a great

as a family with a 2 and 6 year old we were located very close to the theatre and bar which was loud when trying to get the children to bed

service was top notch everyone at the bar was really nice especially this guy form the 24 hrs bar

good pools and children were not permitted in the bar pool

the bar staff are great, and the staff around the pool areas are brilliant at keeping everyone fit and

mayority of staff bad. except the bar tender from the main bar.

i thought all bar staff were great

the bar is super quiet and no atmosphere

jose, carlos and erika at bar alegria we re the best and created great relationships with us

the bartenders and the waiters and waitresses are so professional

to get a taxi with less than a 2 minute wait, excursion services offered at the resort, sports bar and many more to list

is a very modern hotel with very nice rooms, spectacular grounds, and convenient parking

think i most enjoyed my balcony, the massage i received in the spa, and the huge pools with few people

the pool was wonderful as well and the room was wonderfully decorated

within a couple of minutes, you are at the parking near the museum or the ruinas where you can walk or take the electric buses to the public

friendly staff, great room service

friendly staff wonderful beach swim up bar tequila

crazy drinkers but if we wanted a mimosa at breakfast or a drink before lunch only the lobby bar opened didn't open until 11am on the other end of the resort and then the pool bar didn't open

the pizza bar is a complete hit

staff at the bar and buffet was excellent

payed 11 days of all inclusive service, after checking out from room at 12am, the food and drink bar service was no longer available

and the food and bar all inclusive was exceptional

the beach is clean, food, bar and activities are perfect

stayed close to the pools, which was great, but was pretty far away from reception and the night bar, which it was inconvenient when it was raining, so my suggestion here is to have umbrellas

nothing like cocktails and snacks from the pool snack bar on the ocean at dusk

the pool was amazing as it included the snack bar but the beach is the best part out of this resort

beach restaurant was great but it would be fantastic if the bar could be open later into the evening, otherwise you need to go to the hotel restaurant or

there are great sun beds in the beach and a super bar that serves really nice snacks and more substantial

set on the sand steps away from bar and loungers

the rooms are right next to the beach, the breakfast and bar are delicious, we even got to make a free yoga class and paid massage that were incredible

the staff at the beach bar didn t always provide us with the best service and there would be long delays between