bar and restaurant closes at 8pm

nice and quiet, top notch bar and restaurant!

we were promised surf and turf and premium open bar for three hours at a cost of $100 per person

not puting any effort at paid breakfast, standing at the bar and wiatong for the end of the shift

we were promised surf and turf and premium open bar for three hours at a cost of $100 per person

heaven section pool was full of amazing music, live bar and entertainment

inside bar areas and main lobby's of both the hacienda and the heaven buildings are quite cold, the ac was

of the bar staff i found quite rude

eduardo ,the bar tender, prepares amazing cocktails

the disco was in renovation, but the bar was great.

there's even a bar and sitting area in the water park

pool bar service is very slow and never come

great service from bar stuff

there are also buffets available with no reservations and have many variety & dessert bar

the pool entertainment staff was lively and full of infectious energy

bed are crazy good. swimming pool and bar great. private beach fantastic. staff adorable

this is a boutique hotel and grounds with beautiful private beach, jacuzzi pool bar and two connecting pools

a nice bar on the pool

pool bar closed too early. fitness facility

hotel has its own beach with a close bar and deck chairs exclusive for guests

pool and swim up bar area were very clean and well kept

the kids loved the swim up bar and all the fun drinks

there is a separate pool which is not as busy as the main pool and the bar staff are fantastic

views by ocean, bar great by ocean

the beach was lovely and the hut bar with the swings

bar area only served regular drinks instead of premium drinks

would have liked to see a coffee bar or cafe option during the day

big with so much to do, very family friendly there is a bus that picks ups and drops off at each barcelo hotel and it was a double decker which ran about every 10-15 mins until 1 or 2am daily

we wished there was a snack bar near the pool/beach

the bar inside the lobby was the best place to go for a drink

strikers sports bar was a lot of fun

the hydrotherapy spa was excellent

service, beautiful private beach and great shows family oriented too if you have kids barcelo resorts just has it all

kids water park is extra charge, mini golf after 7,

any extra activities or coupons suppose to be included at check in or full details about premium spa benefits

enforce the rule that small children shouldn’t be playing by the pool bar

the hotel pools were nice and the swim up bar was a nice touch.

of all we got an upgrade to other of their hotels in the complex: barceló riviera maya the best one of all of them so this was amazing

service in the sports bar (only) was excellent

pools, kids pool zone, convenient sanitation stations throughout resort, bar service, friendly servers, clean resort grounds, access to nearby resorts & their facilities, u

food, especial 24hr snack bar and pool side bar

lines for the bar were long as there was one bartender

lovely beaches. nice pools. friendly bar staff.

booking needs to specify the age of the kids so that the kids are charged properly.

had like to take my kids to the waterpark in the palace resort, but, guess that was not part of my package

we much rather have door from the snack bar by the pool or room service

taking drink/food orders by the poolsides, there was none here so we had to walk over to the bar in the next pool to get a drink and there is no visibility of the kids pool from there so we

tropical pool bar had terrible staff everyday.

the beaches, the pools and poolside entertainment. the pool bar staff!

oom, the grounds, pool

quality of cocktails vary from bar to bar

6 days stayed they don t refill the bar in the room, we are very very disappointed in the fact of the capacity of the good restaurants

the mini bar is included and stocked daily

on the strip the gates were open and while other colored bands were not served at our bar or pool they did pass through quite a bit and on occasion occupy chairs that were set aside for

best places for cocktails rooftop pool bar at casa la piramide and arenal

some snacks at the bar would be nice

you pay to go and they give you a bottom of the barrel wristband color

is amazing restaurant and bar personnel are courteous and willing to help the beach is really comfortable and well cared

same with a bar lady at the pool

m and the sports bar is the only thing still opened until like 12 i believe, but there s no music there so it s

hours with maybe live local music should be played after dinner

ere only the speakeasy bar is alive) or other live entertainment in the early night should be given in the resort

at one point inside the resort, i remember sitting in the viapy bar and thinking, there wasn't one place i sat or looked at in this resort where the whole scene

in my stay, the room was clean one once, the same with the mini bar

having a traditional cocktail bar with live music before dinner would have been nice

private jacuzzi and pool with full bar and wine included

private jacuzzi and pool with full bar and wine included

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

bar and pool area is beautifully lit at night

there is very little going on in the evening and the bar closes at 10pm

capibaras patroling the garden, iguana overlooking the pool and trees full of birds

the cocktails at the bar were expensive and not very strong

because of the location its hard to check other bars and restaurants in the nearby cities

firstly, i thought the bar staff/waiters were rude at first

ferring to reviews below), but after while i started to see

food at the bar was excellent

bar service closed at 5pm

the huts have a very nice and have cool decoration , beds are also ok and you have free wifi everywhere

we couldn t find anything that tasted very good other than the hamburgers at the pool snack bar and the ice cream cones

bar not stocked up properly

beach is beautiful and bar services around are very good

as a family with a 2 and 6 year old we were located very close to the theatre and bar which was loud when trying to get the children to bed

tside of some of the a la carte restaurants) were my room and the sports bar next door

also the fact that there is no bar on the beach for the families and you have to always go to the one at the kids pool

variety of eating locations. comfy rooms. loved the juice bar on the beach.

bars and seating areas on the beach and by pools were only for royal elite members or adults only

for lunch the festival buffet or the snack bar seems to be only options; the buffet is huge and can be a bit overwhelming how many options

this meant that getting food in the day needed to be timed well so we didn t miss the snack bar at the beach

i thought all bar staff were great

mayority of staff bad. except the bar tender from the main bar.

although it wasn't that big of a deal for me since the bar is close

the day you can have lunch at a restaurant or they always have a buffet at the fantastic pool bar - hotdogs, burgers, fries, salsas with chips

service was top notch everyone at the bar was really nice especially this guy form the 24 hrs bar

rooms, breakfast, pool, welcome drinks are quite prestigious

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

rooms, breakfast, pool, welcome drinks are quite prestigious

the bar is super quiet and no atmosphere

ecially luis from the breakfast

're in mexico, no taco bar near the pool

the bartenders and the waiters and waitresses are so professional

the pizza bar is a complete hit

crazy drinkers but if we wanted a mimosa at breakfast or a drink before lunch only the lobby bar opened didn't open until 11am on the other end of the resort and then the pool bar didn't open

restaurant and bar staff were all extremely polite, helpful and attentive

payed 11 days of all inclusive service, after checking out from room at 12am, the food and drink bar service was no longer available

friendly staff wonderful beach swim up bar tequila

was clean great staff the beach was beautiful good food in the buffet and we also had a snack bar definitely we will stay again

the pool was amazing as it included the snack bar but the beach is the best part out of this resort

and the food and bar all inclusive was exceptional

the beach is clean, food, bar and activities are perfect

stayed close to the pools, which was great, but was pretty far away from reception and the night bar, which it was inconvenient when it was raining, so my suggestion here is to have umbrellas

water available in the lobby for free and small bar fridge in room were added pluses

it seems there was a club or bar close to

we were told by a resident of the hotel that they are building a second pool & a bar on the roof, which would be great as there is a nice pool in the courtyard with only 4 deck

since the hotel is part of the kavia group, i was able to go to hotel del carmen s rooftop bar for free

of the amenities they leave in the bathroom a single use head and shoulders shampoo and a tiny bar soap

there is definitely not enough bars or night life

food was great bar staff was fantastic

loved the swim out from room to bar with an oceanview

would have preferred that the pools here a bit cleaner

30 as an option for people who didn't eat breakfast

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get a

on excursions should have been better, especially for having to pay for drinks at the excursion bar and then only having beer as an alcohol option on the boat

upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

room service food is absolutely horrible

we were upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

the roof pool & bar with a view to playa del carmen’s 5th avenue, is exceptional experience

hotel is ideally situated in town, close to the beach, bars, restaurants and local amenities

bar wonderful but were told they could not serve us unless we actually sat in bar area, this

the roof top pool and bar was beautiful, but we sat at the bar for 30 minutes while no one even acknowledged us

service at the rooftop bar was at times slow but always friendly

to keep my thoroxine (medication) cool the manager told me none of the hotels in mexico have bar fridges

the pool there was more like a fountain

centric, nice pool area, i was allowed to leave my luggage after the check out, friendly

+ bad smell; toilet leaking; dusty shelves; bathroom needs to be renovated; breakfast horrible; pool

the swimming pool.

spacious rooms, good bar area to sit and relax with friends and location was excellent

little bit noisy with misic from the bar but not terrible

i loved the bar and restaurant

no ice machine in the building, i need to go to the bar and ask for ice.

loved the pool and the bar breakfast was amazing staff were awesome and my bed was so comfy

wasn't aware that the bar wasn't open yet and the rooftop (my direct one) was being retouched but this wouldn't deter me

the hotel bartender pavel and his assistant ana are extremely friendly, the hotel bar is as lit as the clubs

the hotel offers its own rental cars directly from the hotel parking the rooftop pool and bar were a wonderful addition

room will hear the music from the bar which is next to the hotel, but arnold help us paid to upgrade and change the room

the room was fantastic and it's sooo clean. the rooftoop bar is amazing.