the price for the three bedroom is very reasonable and it is a big apartment with an eating bar and a large dining table

there was one bar with a good gathering

colourful building next to a great beach bar and couldn t be closer to the sea

pool is located down the beach at the bar which wasn t a big deal

the beach bar and pool are a short walk away from the apartments and they have amazing food for a very good

two restaurants and a bar on site

the restaurant and bar are also excellent

bar closes at 7:00 pm

ha restaurant is just an overgrown beach bar with the most average food

not really a party place but there is the bar area

there were plenty of restaurant and bar options

first time at an all inclusive so it set the bar high

pool with swim up bar could use music

we would like to have seen a late night bar near the beach

but did not ruin my stay as found one later and the bar at the pool and the swim up bar and beach food was very good

4 restaurants, sushi bar & 24 hour snack bar

bar by the beach, it is different story, you have to order food

each summer we bring the kids and watch the turtles nest

food very plain, watered drinks, uncharming pool area, lack of sunbeds

as for the buffet, get them to make you an omelet for breakfast

property has an on-site restaurant and bar

the on site restaurant and bar are great and it's not a long walk into the town

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there was also no mention of no wifi in my room, which i had to walk to the common areas to use

one of them has the fish spa and you sit on the steps and get your feet nibbled by little fishes

the pool bar staff, aurelina and clara are amazing

mini bar and room service selections were a little sparse

uit) that you can enjoy as much as you want

the coffee bar is such a nice touch too

the lazy river, pool area, bike tour , room and the shows..also the sky bar area

rapid service at bars for drinks

also, do not drink in airport bar

one snack bar that is by the children s pool

the common buildings like the lobby, pool bar etc

bar could offer better options and they could offer shuttles to the airport, the taxi fare it's

beautiful pools, beach, and lagoon. lobby bar was fantastic. cabaret was well worth the money.

all spa services are extra cost including sauna na s steam room

very nice pool and food was good

room service food was terrible

clean hotel with great pools and a good variety of food

pool bar closing at 5pm

snack bar was my favorite place

met jose at the iguana bar

before , but it s a while since i did a sun holiday, and that s people going up to the bar with their own litre pitchers and causing a que because they want a litre of mojito or

property is well maintained, and starting renovations- nightly entertainment is excellent, sports bar has a dozen screens- and great bartenders

the beach bar line gets long

the buffet food including the 24 hour sports bar was almost as amazing as the a la carte restaurants

some employees at the bar area where very rude and disrespectful.

restocking of water, coffee and mini bar in your room was not happening even after numerous complaints

very noisy as we were close to the bar and families in our building. food could be better.

the kindness of breakfast staff in the nest restaurant

kids club, worse i have ever seen

the family selection is ideal for family with kids

the kids club at the beach could have been better.

tacos from the pool bar were delicious

the breakfast and location and how quiet and calm the resort is, would definitely come back and

but the coffee could definitely be better for breakfast, it s a little weak and bitter

how the rooms were so spaced out and you needed to call a car to get to the main restaurants and pool

good food althrough out the trip but the breakfast buffey definitely stood out

staff in the restaurants and bar area

they closed a pool bar early that 80% of your guests used

the last bar close at 12am

the sea salt bar in casa 2 is my favourite place to eat and the la luz italian restaurant

small beach and many pools to enjoy, the staff is super friendly, special shout out to the lobby bar staff they were just amazing

i especially loved javier (who was stationed at the back pool with the bar from 6/12-6/14 (+) facilities are great, big gym with lots of space, several pools and bar areas (-)from one chair to the next because there are people smoking near you, in the pool, in the pool's bar and in the beach really annoyed me (+)food was great and i'm picky. oliver at the pool bar makes the best drinks! (+) pool bar tenders await staff drinks and (+) pool bar and poolside service for being wonderful people (+) amenities are great, the main bar is great, the pools are super nice (-)bar drinks are low quality and it s only if you tip well and ask for double alcohol in your

but could do with more lounge chairs and sun umbrellas on the beach and less loud music by the pool

breakfast was fantastic, fresh food and great service the grounds were kept impeccable as well as

the all-inclusive rate included everything apart from laundry, spa & beauty treatments, where you were only charged a 25% service fee, approx $57

everywhere was amazing, with four different restaurants and a daily buffet, plus unlimited 24/7 room service there is nothing to complain about

upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

on excursions should have been better, especially for having to pay for drinks at the excursion bar and then only having beer as an alcohol option on the boat

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get a

we were upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

clean rooms exceptionally friendly staff delicious food availability of beach beds 24/7 room service beautiful grounds free airport shuttle entire resort is walkable beach is absolutely

there is definitely not enough bars or night life

food was great bar staff was fantastic

loved the swim out from room to bar with an oceanview

we didn't really like the pool outside our door

food was mediocre except for the breakfast buffet and the beach fiesta

great breakfast and clean facilities allowed us to relax

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

rooms, breakfast, pool, welcome drinks are quite prestigious

rooms, breakfast, pool, welcome drinks are quite prestigious

verry nice host nice pool great breakfast...

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

pool is amazing

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until 17:30 at night

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill and relax

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

ferring to reviews below), but after while i started to see

firstly, i thought the bar staff/waiters were rude at first

bar service closed at 5pm

food at the bar was excellent

were very few positives to the property, but there was working wifi and the area is pretty

the cocktails at the bar were expensive and not very strong

capibaras patroling the garden, iguana overlooking the pool and trees full of birds

bar and pool area is beautifully lit at night

beach bar stopped serving food at 5pm and closed at 6pm so the only option for dinner within walking

because of the location its hard to check other bars and restaurants in the nearby cities

lines for the bar were long as there was one bartender

food, especial 24hr snack bar and pool side bar

lovely beaches. nice pools. friendly bar staff.

beach front, great gym and spa

food, gym was the best i've seen around. shows

strikers sports bar was a lot of fun

grounds are lovely and the pools and beach are

the hydrotherapy spa was excellent

beautiful grounds. the pool, the beach, the restaurants. all tastefully done.

same kids menu every restaurant every meal isn’t acceptable

floating breakfast and dinner is really delicious

we loved the suite and the breakfast was delicious

the pool area, the restaurant, the staff, the villas - everything was unforgettable

food was incredible, from the floating breakfast to dinner and the guacamole omg

floating breakfast is an amazing experience

we much rather have door from the snack bar by the pool or room service

the beaches, the pools and poolside entertainment. the pool bar staff!

taking drink/food orders by the poolsides, there was none here so we had to walk over to the bar in the next pool to get a drink and there is no visibility of the kids pool from there so we

tropical pool bar had terrible staff everyday.

i think this is excellent, as you can enjoy the beach and pool after checking out

the bar inside the lobby was the best place to go for a drink

big with so much to do, very family friendly there is a bus that picks ups and drops off at each barcelo hotel and it was a double decker which ran about every 10-15 mins until 1 or 2am daily

we wished there was a snack bar near the pool/beach

would have liked to see a coffee bar or cafe option during the day

bar area only served regular drinks instead of premium drinks

no snack bar available near poolside no night entertainment or live

we felt like the service at the bar was great and the food was really good the entire time

of all we got an upgrade to other of their hotels in the complex: barceló riviera maya the best one of all of them so this was amazing

pools, kids pool zone, convenient sanitation stations throughout resort, bar service, friendly servers, clean resort grounds, access to nearby resorts & their facilities, u

service in the sports bar (only) was excellent

pool bar closed too early. fitness facility

the pool area is superb, there is also a plunger bar and restaurant designed in tasteful japanese style serving japanese cuisine

hotel has its own beach with a close bar and deck chairs exclusive for guests

the drinks at the beach bar are a bit expensive and no 't competitive with the ones at the bars at the restaurant stip near

ird party) not on par w/ the rest of the hotel.

very accommodating great inclusive breakfast (basically ayce order) decent cocktails at the bar beautiful beach and

location restaurant bar and staff

there is a second rooftop bar and pool which was sadly closed during our entire stay.

hotel is beauitful and the view from the rooftop pool and bar is amazing

you don't have any room service and bar is closed after 11 pm

there is a separate pool which is not as busy as the main pool and the bar staff are fantastic

the kids loved the swim up bar and all the fun drinks

pool and swim up bar area were very clean and well kept

views by ocean, bar great by ocean

the bar people also very friendly

pool bar service is very slow and never come

there are also buffets available with no reservations and have many variety & dessert bar

there's even a bar and sitting area in the water park

great service from bar stuff

the resort is massive, with multiple beach fronts, pool areas, a water park, numerous restaurants and facilities

overall the experience is just great. an addition of a snack bar would be great.

it would be good to have a snack/ drinks bar at one of the pools at least

say that the larger pool under the arches could benefit from music and someone attending at the bar (there is a beautiful bar in place so this might be in the works)

considering the location was pretty remote the restaurant and bar prices were very reasonable, the food was fresh and prepared to the highest standards

- i enjoy fresh local fruit in the morning so perhaps you could consider something like a fruit bar for breakfast

the bartender in heaven and the bar next to umo were beyond amazing

eduardo ,the bar tender, prepares amazing cocktails

heaven section pool was full of amazing music, live bar and entertainment

the disco was in renovation, but the bar was great.

inside bar areas and main lobby's of both the hacienda and the heaven buildings are quite cold, the ac was

we’re both normally pretty lightweight, but we had multiple shots of tequila from the hotel bar and were barely slightly buzzed

room service was available, but what's the point when you have to go to the bar to ask for everything

very polite service, nice bar and restaurant - delicious food

tulum center, and the main beach so you have to drive 20 minutes to find a good restaurant or bar or the beach

changed me items from mini bar we did not consume

room room service eco soaps, shampoo mini bar always full excellent food - extraordinary chef friendly & polite staff they had it all- kayaks

the services of the room, the mini bar included in the price, the preparation of meals and drinks, the spot and view

staff at the bar & restaurant were excellent

bar had variety of drinks

the attention to details was amazing from the inclusive restocked mini bar to the provision of paddle boards and kayaks for guest use

hotel, excellent staff, one of the bar tenders could ve been a little nicer but the man running the dining was a pure gentleman

menu varied, peaceful location, good beach tables, chairs, umbrellas, hammocks, canoes, pools, bar and sitting areas

lady at the front desk and guy at the bar were amazing people

it was regularly $350mxn each direction to get to a bar or restaurant

loved the food and bar plus the pool and hotel are top notch

beach is really large, no issued finding a beach chair, you could choose to seat close to the bar with music, but if you wanted a quiet time, you could move further and it was quiet

would have liked to buy drinks in the resort's bar paying in cash, instead of placing a deposit

the beach bar makes an awesome pina colada

drinks at the pool bar weren't that great

the bar should make more kind of cocktails

we were promised surf and turf and premium open bar for three hours at a cost of $100 per person

nice and quiet, top notch bar and restaurant!

bar and restaurant closes at 8pm

we were promised surf and turf and premium open bar for three hours at a cost of $100 per person

not puting any effort at paid breakfast, standing at the bar and wiatong for the end of the shift

- the entrance door to the lobby (near the bar) would be best if you can make it flat because we saw an elder lady falling down as she opened (-) bartender at the pool bar only was nice when i showed up with a bill in my hand for his tip (-)wish the pool bar didn t close early. but it s ok cause there was a bar right above it. (+) we had a preferred stay and we were taken to a private bar where they served snacks and premium alcohol drinks (+) enjoyed the swim-up bar and the restaurants around the pool/ beach area (-) suggest maybe salad bar (+) swim up bar is awesome (-)bartenders

i enjoyed 2 spa massages while i was there

the breakfast and lunches were very basic

the kids' club was awesome as was the gym

the spa is frequently pitched

friendly staff, great room service

the pool closed at 8 pm which we thought was a little early

the pool was wonderful as well and the room was wonderfully decorated

4 swimming pools, great garden, nice spa area

is a very modern hotel with very nice rooms, spectacular grounds, and convenient parking

set on the sand steps away from bar and loungers

there are great sun beds in the beach and a super bar that serves really nice snacks and more substantial

you are only a few steps away from the beach with a full service bar and kitchen

the beach bar has a robust snack and drink menu, decent food at the restaurant, and in-room massages can be

the staff was amazing, and the restaurant and bar had amazing service food and drinks.

unfortunately, they don't have a kitchen

it's cheap but you also get no extra

what i really missed was kitchen, there is just fridge and nothing else, no plates, glasses, cutlery

pool, kitchen, kitchen ware that you can use, no real common space to make friends) and the staff is very

there is no kitchen in this hostel.

no bar or restaurant (there is a restaurant right beside) (-)all good but near the swimming area could have been a bar with a server and music .. (+) only a short walk away from the restaurant, bar and street food area of tulum centro (-)bar that you see on the pictures was not really functioning (it is just a fridge with a few bottles (+)did not hear the noise from the street inside the hotel but had both nights loud music from some bar behind the hotel (-)pool and bar area seem bigger in the pictures

excellent breakfast and nice pool

good wifi, quiet, good beds, good location, beautiful garden, nice staff

the wifi is pretty solid in the room and through the hotel area

wifi in my room wasn't very good but was better when i went out on the balcony or by the pool.

a good bar and helpful staff

kids didn't like any food except for tortilla during lunch which was okay for them

with 3 kids isn't easy and the staff at kai tulum made things as easy as possible and literally bent over

rooms were big, good shower, good wifi and good ac.

the hostel is relaly closed to the tulum ruins, we could go there on foot with kids

are still building the facilities in the garden and also there is a rooftop bar next door

very kind and accommodating, set the bar really really high for our future trips else where in the world

from breakfast in the morning, to the lowkey atmosphere at the bar by the pool in the evening - we took it all in from the very first second

they have a beautiful pool and a bar with delicious local options, they will cut a fresh coconut for you to drink and eat,

blurry sticker on the bottom of the window because now you can look into the female dorm from the bar and you can easily be flashing without knowing it

bar upstairs was expensive

the beers at the bar are 2-3x more expensive than you can get in shops/most other

the rooftop bar was extremely expensive for all drinks

didn’t have white wine at the rooftop bar but no big deal

the pool side and its bar was not working unfortunately during our stay.

added bonus, beach was moments away while also being far enough to escape for some privacy, beach bar had great food/snacks for an afternoon spent lounging on the beach beds that are also included

nice bar on site around the corner on the beach

business and loudness of the beach bar was a bit off-putting

bar and food service right on the beach if desired

eat food, poor drinks)

the staff were friendly and very helpful, the bar and restaurant were great and the overall vibe of the property was laid back, but fashionably

the bar serves good food and excellent margaritas with a good value happy hour too

the free included breakfast was fresh and delicious

good sized room. comfortable bed. nice and healthy breakfast. free bikes.

richard was always so helpful and happy to chat over our morning coffee and breakfast

the bar has exceptional cocktails made by wonderful bar man

think it was more a language barrier than anything as the person who checked me in didn t really speak english so i didn t

could

i didn t check out the bar in the evening but it looked cool and i think they do live music fridays and saturdays

also the restaurant has really nice breakfast

bar and wait staff to front desk very helpful and kind and always greeting with a

there is also a rooftop bar that is sometimes open

maybe missed a bar there

the location, it s perfect relative to everything. downstairs bar and hookah

seen review of complaints about the music from the bar - we hadn t had any issues here

propoerty has a cute pool and bar next to the pool

a wonderful atmosphere in the bar

staff are fantastic, accommodation fantastic, restaurant & bar fantastic

the grounds are especially well kept and they have a nice pool with lots of lounge chairs and a bar right there

very nicely designed, owned by italians so there ya go, had aperol at the bar for spritz, made my day

the beachfront bar is nice, with some really excellent cocktails (the best mezcalita i had in tulum)

the bar and the two restaurants (mexican and japanese) are excellent, allowing you to eat and drink

the beach bar is perfect for breakfast/lunch/dinner and cocktails

wifi only in bar : restaurant, but we enjoyed this!

the guys that worked the restaurant and bar were attentive, funny and very friendly