upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

on excursions should have been better, especially for having to pay for drinks at the excursion bar and then only having beer as an alcohol option on the boat

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get a

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

phone in room did not work and app/site to order room service never worked

there is definitely not enough bars or night life

loved the swim out from room to bar with an oceanview

food was great bar staff was fantastic

food was mediocre except for the breakfast buffet and the beach fiesta

the spot is amazing all the staff in the spa superfriendly

i especially loved javier (who was stationed at the back pool with the bar from 6/12-6/14 (+) facilities are great, big gym with lots of space, several pools and bar areas (-)from one chair to the next because there are people smoking near you, in the pool, in the pool's bar and in the beach really annoyed me (+)food was great and i'm picky. oliver at the pool bar makes the best drinks! (+) pool bar tenders await staff drinks and (+) pool bar and poolside service for being wonderful people (+) amenities are great, the main bar is great, the pools are super nice (-)bar drinks are low quality and it s only if you tip well and ask for double alcohol in your

house keeping did not replenish amenities everyday and room service took a little long.

the spa was also beautiful and our services very relaxing

great room service 24hrs a day

we spend more time at the pool so this wasn't an

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

verry nice host nice pool great breakfast...

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

rooms, breakfast, pool, welcome drinks are quite prestigious

the kids club at the beach could have been better.

the family selection is ideal for family with kids

kids club, worse i have ever seen

the kindness of breakfast staff in the nest restaurant

our entire experience was completely different from what we experienced in barcello the last two years we were there, not in a good way

restocking of water, coffee and mini bar in your room was not happening even after numerous complaints

some employees at the bar area where very rude and disrespectful.

very noisy as we were close to the bar and families in our building. food could be better.

the beach bar line gets long

firstly, i thought the bar staff/waiters were rude at first

bar service closed at 5pm

ferring to reviews below), but after while i started to see

food at the bar was excellent

were very few positives to the property, but there was working wifi and the area is pretty

beautiful pools, beach, and lagoon. lobby bar was fantastic. cabaret was well worth the money.

keep putting them out daily until they're gone, there was no hot food served at the beach between breakfast and lunch (so if you missed breakfast you starved til lunch at 2pm or you had to leave (+)dalia and tikkal breakfast had nice variety and decent service (-) the breakfast at helios was a glorious spread, but there were flies everywhere and nothing was chilled

gym facility was well equipped, clean and staff very polite

the sports bar, but be prepared to wait an hour for your food), there are some charges related to room service, the alcohol was cheap and watered down, it's definitely not top shelf

room service food was terrible

capibaras patroling the garden, iguana overlooking the pool and trees full of birds

beach bar stopped serving food at 5pm and closed at 6pm so the only option for dinner within walking

bar and pool area is beautifully lit at night

although the beach bar has reserved beach umbrellas for the glamping guests, there are some strange rules if you want

there is very little going on in the evening and the bar closes at 10pm

the pool bar staff, aurelina and clara are amazing

the coffee bar is such a nice touch too

uit) that you can enjoy as much as you want

the lazy river, pool area, bike tour , room and the shows..also the sky bar area

ere the swim up bar is, music played and pool games are run by the staff)

food, especial 24hr snack bar and pool side bar

lines for the bar were long as there was one bartender

lovely beaches. nice pools. friendly bar staff.

location, lots of things to do for both adults and kids, excellent food in both buffet and a la carte restaurants

fitness center and pool

strikers sports bar was a lot of fun

grounds are lovely and the pools and beach are fantastic

service, beautiful private beach and great shows family oriented too if you have kids barcelo resorts just has it all

same kids menu every restaurant every meal isn’t acceptable

i like the spa and de convention center

taking drink/food orders by the poolsides, there was none here so we had to walk over to the bar in the next pool to get a drink and there is no visibility of the kids pool from there so we

we much rather have door from the snack bar by the pool or room service

the beaches, the pools and poolside entertainment. the pool bar staff!

tropical pool bar had terrible staff everyday.

soy milk available at breakfast at the buffet, but not available for the room

would have liked to see a coffee bar or cafe option during the day

a bad surprise at the bar table

bar area only served regular drinks instead of premium drinks

we wished there was a snack bar near the pool/beach

the bar inside the lobby was the best place to go for a drink

no snack bar available near poolside no night entertainment or live

enforce the rule that small children shouldn’t be playing by the pool bar

pools, kids pool zone, convenient sanitation stations throughout resort, bar service, friendly servers, clean resort grounds, access to nearby resorts & their facilities, u

of all we got an upgrade to other of their hotels in the complex: barceló riviera maya the best one of all of them so this was amazing

we felt like the service at the bar was great and the food was really good the entire time

there was one bar with a good gathering

pool is located down the beach at the bar which wasn t a big deal

bar and restaurant staff was friendly and accommodating as well

the beach bar and pool are a short walk away from the apartments and they have amazing food for a very good

really comfortable, quiet and safe with bar within a few minutes for food/drinks anytime-about 15 mins walk to town on bicycles to rent

this is a boutique hotel and grounds with beautiful private beach, jacuzzi pool bar and two connecting pools

hotel has its own beach with a close bar and deck chairs exclusive for guests

pool bar closed too early. fitness facility

nice bar, water around the bar is warm temperature

ird party) not on par w/ the rest of the hotel.

views by ocean, bar great by ocean

the kids loved the swim up bar and all the fun drinks

the bar people also very friendly

there is a separate pool which is not as busy as the main pool and the bar staff are fantastic

the beach was lovely and the hut bar with the swings

two restaurants and a bar on site

not really a party place but there is the bar area

ha restaurant is just an overgrown beach bar with the most average food

the restaurant and bar are also excellent

bar closes at 7:00 pm

fixtures at the lobby and lobby bar are splendid, marble in bathrooms and stairs,

ggae, motown, etc)

first time at an all inclusive so it set the bar high

there is also a quiet pool which is super relaxing, and then down by the swim up bar it s a bit more lively

pool with swim up bar could use music

there's even a bar and sitting area in the water park

pool bar service is very slow and never come

great service from bar stuff

there are also buffets available with no reservations and have many variety & dessert bar

breakfast sausages and bacon just the way i like them (little detail, i know (-) when you arrive after checking in, you will get pulled aside to be signed up for a vacation club breakfast presentation with the promise of a no-pressure presentation in return for a $150 hotel (+) lastly, we never ate breakfast at the restaurants we always had our food delivered to our room which was pretty nice (+)breakfast was fantastic (-) one last thing, if they invite you to the vip breakfast so they can promote their membership programme, don t go (+)breakfast was average (-) i accepted the invitation to the breakfast presentation in exchange for spas and points (again several family members go to the spa

property has an on-site restaurant and bar

the on site restaurant and bar are great and it's not a long walk into the town

�Oc

) and for our 'giraffe' room the wifi was fantastic

no wifi , hard bed

4 restaurants, sushi bar & 24 hour snack bar

bar by the beach, it is different story, you have to order food

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

each summer we bring the kids and watch the turtles nest

each summer we bring the kids and watch the turtles nest

of the bar staff i found quite rude

eduardo ,the bar tender, prepares amazing cocktails

inside bar areas and main lobby's of both the hacienda and the heaven buildings are quite cold, the ac was

heaven section pool was full of amazing music, live bar and entertainment

the disco was in renovation, but the bar was great.

we were promised surf and turf and premium open bar for three hours at a cost of $100 per person

we were promised surf and turf and premium open bar for three hours at a cost of $100 per person

bar and restaurant closes at 8pm

not puting any effort at paid breakfast, standing at the bar and wiatong for the end of the shift

nice and quiet, top notch bar and restaurant!

7 nights - the food was only open on one side of the resort- no food on the far left side only a bar so had to walk quite a ways for lunch if sitting over

also, do not drink in airport bar

one snack bar that is by the children s pool

there was a bar too

pool swim up bar area was loaded with kids

met jose at the iguana bar

the snack bar was convenient

snack bar was my favorite place

before , but it s a while since i did a sun holiday, and that s people going up to the bar with their own litre pitchers and causing a que because they want a litre of mojito or

and there is also a small bar where you can get any drinks that you want

tacos from the pool bar were delicious

the kids club was probably the best thing about this resort

the pool, the size of the hotel

from the entrance to the rooms, the gym, the restaurants, it was all very nice

starting with the very friendly staff, the stunning common spaces, pools, restaurants, spa and of course the rooms

the sea salt bar in casa 2 is my favourite place to eat and the la luz italian restaurant

the last bar close at 12am

the dj at the lobby bar was fun

liked that the employees on the resort were friendly and helpful especially in the bar and

screaming, listening to music and singing very loud during the night as they were going from the bar to rooms

very comfortable beds, tranquil swimming pool

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill and relax

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until 17:30 at night

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

a quiet honeymoon experience the middle of the jungle with good food, a lovely pool, staff and spa then this is the

gorgeous remote resort with a stunning pool

very attentive very friendly went above and beyond for is josi josimar our server for our two day breakfast wich is included and absolutely delicious and good size and variety he was amazing very

we stayed for 3 nights, the first day (friday) we just relaxed by the pool and at the restaurant, which we had almost to our self the whole day

floating breakfast and dinner is really delicious

there is a second rooftop bar and pool which was sadly closed during our entire stay.

you don't have any room service and bar is closed after 11 pm

very accommodating great inclusive breakfast (basically ayce order) decent cocktails at the bar beautiful beach and

hotel is beauitful and the view from the rooftop pool and bar is amazing

location restaurant bar and staff

we noticed the reusable cups at the pool bar weren't dishwashed but hand washed and sometimes just dipped in water and restacked

you pay to go and they give you a bottom of the barrel wristband color

property is a very nice place to relaxing, the beach area is very nice and clean with bar on the side of the

same with a bar lady at the pool

is amazing restaurant and bar personnel are courteous and willing to help the beach is really comfortable and well cared

on the strip the gates were open and while other colored bands were not served at our bar or pool they did pass through quite a bit and on occasion occupy chairs that were set aside for

the mini bar is included and stocked daily

6 days stayed they don t refill the bar in the room, we are very very disappointed in the fact of the capacity of the good restaurants

wish they would let us go in the adult pool maybe until 2am and the pool bar open until 2am also

quality of cocktails vary from bar to bar

private jacuzzi and pool with full bar and wine included

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

private jacuzzi and pool with full bar and wine included

in my stay, the room was clean one once, the same with the mini bar

room service wants to charge for wine, which is obnoxious especially when you can just walk to a bar and get some

at one point inside the resort, i remember sitting in the viapy bar and thinking, there wasn't one place i sat or looked at in this resort where the whole scene

the bar man there makes awesome cocktails

service bar was not refreshed during our stay

overall the experience is just great. an addition of a snack bar would be great.

there are a few beautiful but underutilized spaces - a huge room near reception has an empty bar and dim lighting at night - a tea and coffee stand or working bar and better lighting would

it would be good to have a snack/ drinks bar at one of the pools at least

say that the larger pool under the arches could benefit from music and someone attending at the bar (there is a beautiful bar in place so this might be in the works)

in the jungle near tulum, there are three pools, and a gorgeous green lagoon with bar and food service and extremely comfortable lounging, paddle boards and kayaks

we’re both normally pretty lightweight, but we had multiple shots of tequila from the hotel bar and were barely slightly buzzed

changed me items from mini bar we did not consume

next to the hotel there’s a superb beach bar with best food and snorkeling, hammocks, massage, where people comes paying to snorkel for an

room service was available, but what's the point when you have to go to the bar to ask for everything

tulum center, and the main beach so you have to drive 20 minutes to find a good restaurant or bar or the beach

the mini bar was complimentary and refilled daily

a nice touch was the eco bug repellent bar that they offered to guests

access to alcohol was limited after 11 - not really bad but for our stay would have liked for the bar to stay open longer or had a bar close by that stayed

location the facilities the staff were also helpful the restaurant was fantastic to the bar was great everything about the place was

the services of the room, the mini bar included in the price, the preparation of meals and drinks, the spot and view

lady at the front desk and guy at the bar were amazing people

menu varied, peaceful location, good beach tables, chairs, umbrellas, hammocks, canoes, pools, bar and sitting areas

hotel, excellent staff, one of the bar tenders could ve been a little nicer but the man running the dining was a pure gentleman

loved the food and bar plus the pool and hotel are top notch

also the room was massive and super comfortable with mini bar ac and ceiling

for lunch the festival buffet or the snack bar seems to be only options; the buffet is huge and can be a bit overwhelming how many options

variety of eating locations. comfy rooms. loved the juice bar on the beach.

this meant that getting food in the day needed to be timed well so we didn t miss the snack bar at the beach

also the fact that there is no bar on the beach for the families and you have to always go to the one at the kids pool

bars and seating areas on the beach and by pools were only for royal elite members or adults only

the resort need to have at coffee bar near the beach so that the guest can enjoy the sunrise with coffee with a great

tside of some of the a la carte restaurants) were my room and the sports bar next door

amenities, resort lay-out, good food with a lot of variety, and attentive bar and restaurant staff

beach is beautiful and bar services around are very good

we couldn t find anything that tasted very good other than the hamburgers at the pool snack bar and the ice cream cones

drinks at the pool bar weren't that great

the bar should make more kind of cocktails

deposit for mini bar is abit

would have liked to buy drinks in the resort's bar paying in cash, instead of placing a deposit

beach is really large, no issued finding a beach chair, you could choose to seat close to the bar with music, but if you wanted a quiet time, you could move further and it was quiet

the bar staff are great, and the staff around the pool areas are brilliant at keeping everyone fit and

i thought all bar staff were great

mayority of staff bad. except the bar tender from the main bar.

good pools and children were not permitted in the bar pool

although it wasn't that big of a deal for me since the bar is close

limited selection of beer but bar choices are generally good

more tv s at the bar by the main pool

to get a taxi with less than a 2 minute wait, excursion services offered at the resort, sports bar and many more to list

they could improve nightlife by setting up a better bar so it gets a bit more lively at nights

jose, carlos and erika at bar alegria we re the best and created great relationships with us

payed 11 days of all inclusive service, after checking out from room at 12am, the food and drink bar service was no longer available

friendly staff wonderful beach swim up bar tequila

delicious drinks in the bar :) rooms were quite spacious and comfortable - nothing to complain about

the pizza bar is a complete hit

restaurant and bar staff were all extremely polite, helpful and attentive

and the food and bar all inclusive was exceptional

stayed close to the pools, which was great, but was pretty far away from reception and the night bar, which it was inconvenient when it was raining, so my suggestion here is to have umbrellas

the pool was amazing as it included the snack bar but the beach is the best part out of this resort

the beach is clean, food, bar and activities are perfect

nothing like cocktails and snacks from the pool snack bar on the ocean at dusk

- the entrance door to the lobby (near the bar) would be best if you can make it flat because we saw an elder lady falling down as she opened (-) bartender at the pool bar only was nice when i showed up with a bill in my hand for his tip (-)wish the pool bar didn t close early. but it s ok cause there was a bar right above it. (+) we had a preferred stay and we were taken to a private bar where they served snacks and premium alcohol drinks (+) enjoyed the swim-up bar and the restaurants around the pool/ beach area (-) suggest maybe salad bar (+) swim up bar is awesome (-)bartenders

open bar, pool bar, entertainment, would definitely go

one annoying experience with requesting for room service and it took 2 hours but that was just one time

kids enjoyed the kids club activities and staff

the spa services are overpriced