the kindness of breakfast staff in the nest restaurant

kids club, worse i have ever seen

the family selection is ideal for family with kids

the kids club at the beach could have been better.

the beach bar line gets long

our entire experience was completely different from what we experienced in barcello the last two years we were there, not in a good way

the buffet food including the 24 hour sports bar was almost as amazing as the a la carte restaurants

very noisy as we were close to the bar and families in our building. food could be better.

restocking of water, coffee and mini bar in your room was not happening even after numerous complaints

beautiful pools, beach, and lagoon. lobby bar was fantastic. cabaret was well worth the money.

big pool was under construction which we did not know about and that was a big reason we were staying

call this all inclusive-if you cant even eat at the restaurants each night,also theres no free room service

it was difficult to contact the spa to cancel my booking the next day bc nobody answered either phone line and all of the staff

we didn't end up using the kids club but they had a good schedule of stuff for kids 4 and up

i especially loved javier (who was stationed at the back pool with the bar from 6/12-6/14 (+) facilities are great, big gym with lots of space, several pools and bar areas (-)from one chair to the next because there are people smoking near you, in the pool, in the pool's bar and in the beach really annoyed me (+)food was great and i'm picky. oliver at the pool bar makes the best drinks! (+) pool bar tenders await staff drinks and (+) pool bar and poolside service for being wonderful people (+) amenities are great, the main bar is great, the pools are super nice (-)bar drinks are low quality and it s only if you tip well and ask for double alcohol in your

i have to give a specific mention to the staff who worked around the pool serving food and drinks these people were so hard working, gracious and so friendly

had we know the special breakfast was a sales presentation, we would have declined

noisy at times . music from the pool.

we sat by the unica pool most days, definitely the quieter of the three pools

the coffee bar is such a nice touch too

plus for the hotel for a bar with healthy juice

in addition you have the 'entertainment pool'

mini bar and room service selections were a little sparse

uit) that you can enjoy as much as you want

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

verry nice host nice pool great breakfast...

great breakfast and clean facilities allowed us to relax

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

on excursions should have been better, especially for having to pay for drinks at the excursion bar and then only having beer as an alcohol option on the boat

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get a

room service food is absolutely horrible

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get

loved the swim out from room to bar with an oceanview

food was great bar staff was fantastic

there is definitely not enough bars or night life

the spot is amazing all the staff in the spa superfriendly

would have preferred that the pools here a bit cleaner

ferring to reviews below), but after while i started to see

firstly, i thought the bar staff/waiters were rude at first

food at the bar was excellent

bar service closed at 5pm

the huts have a very nice and have cool decoration , beds are also ok and you have free wifi everywhere

capibaras patroling the garden, iguana overlooking the pool and trees full of birds

the cocktails at the bar were expensive and not very strong

because of the location its hard to check other bars and restaurants in the nearby cities

waiters at the beach bar are slightly abusive - they insist on high tips, while not all of them deserve it

beach bar stopped serving food at 5pm and closed at 6pm so the only option for dinner within walking

really comfortable, quiet and safe with bar within a few minutes for food/drinks anytime-about 15 mins walk to town on bicycles to rent

there was one bar with a good gathering

colourful building next to a great beach bar and couldn t be closer to the sea

the beach bar and pool are a short walk away from the apartments and they have amazing food for a very good

bar and restaurant staff was friendly and accommodating as well

bar closes at 7:00 pm

not really a party place but there is the bar area

two restaurants and a bar on site

ha restaurant is just an overgrown beach bar with the most average food

the restaurant and bar are also excellent

we would like to have seen a late night bar near the beach

first time at an all inclusive so it set the bar high

pool with swim up bar could use music

fixtures at the lobby and lobby bar are splendid, marble in bathrooms and stairs,

but did not ruin my stay as found one later and the bar at the pool and the swim up bar and beach food was very good

��W

the on site restaurant and bar are great and it's not a long walk into the town

property has an on-site restaurant and bar

no wifi , hard bed

better wifi connection in the huts is needed

bar by the beach, it is different story, you have to order food

4 restaurants, sushi bar & 24 hour snack bar

as for the buffet, get them to make you an omelet for breakfast

each summer we bring the kids and watch the turtles nest

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

lines for the bar were long as there was one bartender

lovely beaches. nice pools. friendly bar staff.

food, especial 24hr snack bar and pool side bar

location, lots of things to do for both adults and kids, excellent food in both buffet and a la carte restaurants

facilities beautiful grounds pool area easy access to pool

strikers sports bar was a lot of fun

any extra activities or coupons suppose to be included at check in or full details about premium spa benefits

service, beautiful private beach and great shows family oriented too if you have kids barcelo resorts just has it all

the hydrotherapy spa was excellent

i like the spa and de convention center

a bad surprise at the bar table

we wished there was a snack bar near the pool/beach

big with so much to do, very family friendly there is a bus that picks ups and drops off at each barcelo hotel and it was a double decker which ran about every 10-15 mins until 1 or 2am daily

would have liked to see a coffee bar or cafe option during the day

the bar inside the lobby was the best place to go for a drink

the beaches, the pools and poolside entertainment. the pool bar staff!

we much rather have door from the snack bar by the pool or room service

taking drink/food orders by the poolsides, there was none here so we had to walk over to the bar in the next pool to get a drink and there is no visibility of the kids pool from there so we

tropical pool bar had terrible staff everyday.

lot of variety in food but lacked flavor, not providing kids life jacket,check out

of all we got an upgrade to other of their hotels in the complex: barceló riviera maya the best one of all of them so this was amazing

outdoor bars were constantly short for bar tenders

service in the sports bar (only) was excellent

the hotel pools were nice and the swim up bar was a nice touch.

enforce the rule that small children shouldn’t be playing by the pool bar

the pool area is superb, there is also a plunger bar and restaurant designed in tasteful japanese style serving japanese cuisine

bed are crazy good. swimming pool and bar great. private beach fantastic. staff adorable

a nice bar on the pool

nice bar, water around the bar is warm temperature

hotel has its own beach with a close bar and deck chairs exclusive for guests

the beach was lovely and the hut bar with the swings

the kids loved the swim up bar and all the fun drinks

pool and swim up bar area were very clean and well kept

the bar people also very friendly

views by ocean, bar great by ocean

rapid service at bars for drinks

one snack bar that is by the children s pool

7 nights - the food was only open on one side of the resort- no food on the far left side only a bar so had to walk quite a ways for lunch if sitting over

bar could offer better options and they could offer shuttles to the airport, the taxi fare it's

there was a bar too

snack bar was my favorite place

the snack bar was convenient

pool bar closing at 5pm

before , but it s a while since i did a sun holiday, and that s people going up to the bar with their own litre pitchers and causing a que because they want a litre of mojito or

property is well maintained, and starting renovations- nightly entertainment is excellent, sports bar has a dozen screens- and great bartenders

there are also buffets available with no reservations and have many variety & dessert bar

there's even a bar and sitting area in the water park

pool bar service is very slow and never come

great service from bar stuff

there is also a water park for children and a skate park

heaven section pool was full of amazing music, live bar and entertainment

of the bar staff i found quite rude

the bartender in heaven and the bar next to umo were beyond amazing

the disco was in renovation, but the bar was great.

eduardo ,the bar tender, prepares amazing cocktails

tacos from the pool bar were delicious

good food althrough out the trip but the breakfast buffey definitely stood out

the breakfast was probably the best food at the hotel

1 minor point: breakfast untill 11, but when in 1045 you really have ca 20 mins to grab what you need, no mercy

starting with the very friendly staff, the stunning common spaces, pools, restaurants, spa and of course the rooms

staff in the restaurants and bar area

screaming, listening to music and singing very loud during the night as they were going from the bar to rooms

small beach and many pools to enjoy, the staff is super friendly, special shout out to the lobby bar staff they were just amazing

the sea salt bar in casa 2 is my favourite place to eat and the la luz italian restaurant

liked that the employees on the resort were friendly and helpful especially in the bar and

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill and relax

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until 17:30 at night

pool is amazing

nice and quiet, top notch bar and restaurant!

we were promised surf and turf and premium open bar for three hours at a cost of $100 per person

we were promised surf and turf and premium open bar for three hours at a cost of $100 per person

bar and restaurant closes at 8pm

not puting any effort at paid breakfast, standing at the bar and wiatong for the end of the shift

a quiet honeymoon experience the middle of the jungle with good food, a lovely pool, staff and spa then this is the

gorgeous remote resort with a stunning pool

very attentive very friendly went above and beyond for is josi josimar our server for our two day breakfast wich is included and absolutely delicious and good size and variety he was amazing very

we stayed for 3 nights, the first day (friday) we just relaxed by the pool and at the restaurant, which we had almost to our self the whole day

floating breakfast and dinner is really delicious

there is a second rooftop bar and pool which was sadly closed during our entire stay.

you don't have any room service and bar is closed after 11 pm

very accommodating great inclusive breakfast (basically ayce order) decent cocktails at the bar beautiful beach and

hotel is beauitful and the view from the rooftop pool and bar is amazing

location restaurant bar and staff

also, my further suggestion would be to add at least one additional snack bar or drink concession near one if the pools furthest from the main restaurant

say that the larger pool under the arches could benefit from music and someone attending at the bar (there is a beautiful bar in place so this might be in the works)

there are a few beautiful but underutilized spaces - a huge room near reception has an empty bar and dim lighting at night - a tea and coffee stand or working bar and better lighting would

- i enjoy fresh local fruit in the morning so perhaps you could consider something like a fruit bar for breakfast

considering the location was pretty remote the restaurant and bar prices were very reasonable, the food was fresh and prepared to the highest standards

room service was available, but what's the point when you have to go to the bar to ask for everything

very polite service, nice bar and restaurant - delicious food

tulum center, and the main beach so you have to drive 20 minutes to find a good restaurant or bar or the beach

the mescal drinks were fresh and fabulous and the bar tender made them just the way we liked them

changed me items from mini bar we did not consume

location the facilities the staff were also helpful the restaurant was fantastic to the bar was great everything about the place was

bar had variety of drinks

room room service eco soaps, shampoo mini bar always full excellent food - extraordinary chef friendly & polite staff they had it all- kayaks

access to alcohol was limited after 11 - not really bad but for our stay would have liked for the bar to stay open longer or had a bar close by that stayed

the mini bar was complimentary and refilled daily

menu varied, peaceful location, good beach tables, chairs, umbrellas, hammocks, canoes, pools, bar and sitting areas

lady at the front desk and guy at the bar were amazing people

loved the food and bar plus the pool and hotel are top notch

hotel, excellent staff, one of the bar tenders could ve been a little nicer but the man running the dining was a pure gentleman

also the room was massive and super comfortable with mini bar ac and ceiling

drinks at the pool bar weren't that great

the bar should make more kind of cocktails

deposit for mini bar is abit

beach is really large, no issued finding a beach chair, you could choose to seat close to the bar with music, but if you wanted a quiet time, you could move further and it was quiet

would have liked to buy drinks in the resort's bar paying in cash, instead of placing a deposit

m and the sports bar is the only thing still opened until like 12 i believe, but there s no music there so it s

we noticed the reusable cups at the pool bar weren't dishwashed but hand washed and sometimes just dipped in water and restacked

some snacks at the bar would be nice

property is a very nice place to relaxing, the beach area is very nice and clean with bar on the side of the

is amazing restaurant and bar personnel are courteous and willing to help the beach is really comfortable and well cared

on the strip the gates were open and while other colored bands were not served at our bar or pool they did pass through quite a bit and on occasion occupy chairs that were set aside for

6 days stayed they don t refill the bar in the room, we are very very disappointed in the fact of the capacity of the good restaurants

the mini bar is included and stocked daily

wish they would let us go in the adult pool maybe until 2am and the pool bar open until 2am also

quality of cocktails vary from bar to bar

- the entrance door to the lobby (near the bar) would be best if you can make it flat because we saw an elder lady falling down as she opened (-) bartender at the pool bar only was nice when i showed up with a bill in my hand for his tip (-)wish the pool bar didn t close early. but it s ok cause there was a bar right above it. (+) we had a preferred stay and we were taken to a private bar where they served snacks and premium alcohol drinks (+) enjoyed the swim-up bar and the restaurants around the pool/ beach area (-) suggest maybe salad bar (+) swim up bar is awesome (-)bartenders

the explorer s club

unorganized kids in the non kid pool no one checks if they have access to private sections

staff at the gym and the staff at the reception who charged me 155 $

room service could be a tad more attentive

private jacuzzi and pool with full bar and wine included

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

private jacuzzi and pool with full bar and wine included

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

room service wants to charge for wine, which is obnoxious especially when you can just walk to a bar and get some

hours with maybe live local music should be played after dinner

having a traditional cocktail bar with live music before dinner would have been nice

at one point inside the resort, i remember sitting in the viapy bar and thinking, there wasn't one place i sat or looked at in this resort where the whole scene

ere only the speakeasy bar is alive) or other live entertainment in the early night should be given in the resort

variety of eating locations. comfy rooms. loved the juice bar on the beach.

for lunch the festival buffet or the snack bar seems to be only options; the buffet is huge and can be a bit overwhelming how many options

bars and seating areas on the beach and by pools were only for royal elite members or adults only

this meant that getting food in the day needed to be timed well so we didn t miss the snack bar at the beach

also the fact that there is no bar on the beach for the families and you have to always go to the one at the kids pool

bar not stocked up properly

tside of some of the a la carte restaurants) were my room and the sports bar next door

only a/c's areas

the resort need to have at coffee bar near the beach so that the guest can enjoy the sunrise with coffee with a great

as a family with a 2 and 6 year old we were located very close to the theatre and bar which was loud when trying to get the children to bed

service was top notch everyone at the bar was really nice especially this guy form the 24 hrs bar

good pools and children were not permitted in the bar pool

the bar staff are great, and the staff around the pool areas are brilliant at keeping everyone fit and

mayority of staff bad. except the bar tender from the main bar.

i thought all bar staff were great

the bar is super quiet and no atmosphere

jose, carlos and erika at bar alegria we re the best and created great relationships with us

the bartenders and the waiters and waitresses are so professional

to get a taxi with less than a 2 minute wait, excursion services offered at the resort, sports bar and many more to list

the pizza bar is a complete hit

restaurant and bar staff were all extremely polite, helpful and attentive

staff at the bar and buffet was excellent

friendly staff wonderful beach swim up bar tequila

crazy drinkers but if we wanted a mimosa at breakfast or a drink before lunch only the lobby bar opened didn't open until 11am on the other end of the resort and then the pool bar didn't open

the beach is clean, food, bar and activities are perfect

nothing like cocktails and snacks from the pool snack bar on the ocean at dusk

stayed close to the pools, which was great, but was pretty far away from reception and the night bar, which it was inconvenient when it was raining, so my suggestion here is to have umbrellas

and the food and bar all inclusive was exceptional

the pool was amazing as it included the snack bar but the beach is the best part out of this resort

is a very modern hotel with very nice rooms, spectacular grounds, and convenient parking

within a couple of minutes, you are at the parking near the museum or the ruinas where you can walk or take the electric buses to the public

the pool was wonderful as well and the room was wonderfully decorated

friendly staff, great room service

the pool closed at 8 pm which we thought was a little early