the kitchen is well-equipped and everything works perfectly

we were told the swimming pool downstairs is from time to time flooded by the tides and the building itself has been affected

a natural pool with sea water and a beach are just downstairs

the location is secluded and quiet, but it has a natural pool and a beautiful beach only a few meters away

comfortable with great views alfonso was so helpful loved the sea filled pool as

the pictures it's seems like natural pool belongs to the hotel , but it's public and full of kids

lovely outdoor pool, lots of available sun beds and beautiful

over looking the sea, minimalist, spacious and comfortable room with a great balcony, lovely pool and gardens

the alkaline outside pool of the hotel is magnificent and great for leisurely swimming

nice outdoor swimming pool

loved the coffee bar although there aren't many places to sit

:30).

the bar shut quite early

no bar near rooftop pool. had to go down to main bar for a drink

rooms and facilities were good and the bar area in particular was fantastic

drinks in the bar good

bar area was comfortable and the prices very reasonable

good bar area

the bar closes early

staff made it lovely especially the ones in the bar and restaurants

bar closed at 10:30, it would have been better if it stayed open later as we played board games

no tea/coffee facilities in the room. mini bar was not working. everything in it was warm.

special mention to reception and bar teams

especially the bar staff, they are very hardworking and nice people

perhaps bar could open later than 11:00.

ate in the main restaurant one evening and found the menu a little limited, but there is also a bar where you can have food

nd it is ) in the garden bar when the room was ready they came gave us our keys and also took our luggage to the room for us

the bar was lovely

bar closing at 22h30 sharp due to covid restrictions when the law is stating already 23h in

didn't use the pool, but i used the gym and it was super good, i did like the garden and the bar outside, the staff was friendly and had patient with us

the bar meal was fine too

lovely lounge bar and fab rooftop pool

bar staff were so slow we waited on two occassion for over 20 minutes for our drinks

reception bar and room staff well very friendly

very good food for breakfast and good food at the bar also

there is a lovely park just in front of the hotel with a nice bar which is a great walk into town

i have stayed here before and found the bar area was very quiet

also the gin bar is a welcome distraction from the front door to your room

swimming pool. rooftop bar closed.

also really cool bar in this park

position by the football pitch private parking available great snack / cafe bar serving lovely food reasonably priced

f did not get her name - dark curly hair and

d i walked to the bus station) was open at 8am on sunday

cost in santa cruz, but i would suggest to have it there if you are willing to wake up early: no bar nor bakery in the neighbourhood

one lady behind bar who was particularly friendly and helpful

the pool bar was very expensive. the bar in restaurant was rarely open

great location, comfortable beds, very nice cocktail bar on the roof.

rooftop bar service was unfortunately not good

the hotel’s restaurant is michelin star quality and the infinity pool and rooftop bar are top-notch

rooftop bar is a nice place to chill

hotel's vermutteria bar was also nice and trendy

very nice bar upstairs with fabulous roof terrace overlooking the harbour

at the hotel during the epiphany festivities and our room was on the 6th floor, so the rooftop bar was just on top of us

great place with an amazing bar downstairs

location, clean, spacious, modern rooms, good cocktail bar on the roof, friendly staff, made our stay memorable for a special celebratory weekend

noise. room was above a bar that played very loud bass music until 3am on one night

the bar is independent and the hotel can’t do much about it

breakfast was in a sister hotel, no bar in hotel, under renovation.

what then possessed the management of the hotel to host a private party in the bar of the hotel situated on the 4th floor all afternoon and evening (until 22

the hotel bar can be noisy..

pool and bar are excellent and we also made use of the gym facilities

the roof bar was lovely and although we didn’t use the pool it also looked great

the terrace bar is cosy, with good cocktails and great atmosphere

the location, friendly staff, the cleanliness and the rooftop pool and bar area

excellent rooftop bar . very clean good practical rooms

is not run by the hotel but mojito at the bar was not good

roof top bar is a must visit

patrons from the rooftop bar was disruptive on a saturday night (3am)

5 star service roif top bar added bonus

the terrace bar is very nice with great views of the city and good prices, but be aware you have to make a

bar at nighttime is pretty good too with good service

poolside restaurant & bar were ideal for a relaxing pool day

no residents bar was unable to get any drinks when we arrived at midnight

slow service in the bar area during busy periods

mini bar is in the room but small to keep own bottles of wines.

the rooftop bar is very relaxing

the rooftop area was really nice and the food and cocktails at the bar were all very good and reasonably priced

the music at the top bar and restaurant was dreadful that was the only fault

staff, breakfast, location, cleanliness, parking, pool, bar and especially view to the atlantic ocean

beautiful sea views from our room, the dining room & the rooftop bar / jacuzzi area

in the bar not so good

lacked in facilities, no tea or coffee facilities or mini bar fridge

riends stayed and had did have them in

the staff is really kind, there is a comfortable outside pool with a bar and also an inner pool with several types of hidromassage on the 13th floor

every evening in the bar interesting performances of guest artists

the bar area was a bit clinical and under used

no bar for residents only bar for public

nothing of note. would be lovely if the bar/cafe on the rooftop bar opened an hour earlier.

pool, comfy beds, location, views, staff particularly alicia

noise from bar below was unexpected but stopped at 11pm so bearable

flowers and two black swans, very good breakfast for all the tastes, three stylish restaurants, bar with live music, smiley, warm and helpfull staff, it s more than i expected

either an uptick

was cringe making) or just play background music and let people enjoy the bar area, the italian restaurant il pappagallo is fashioned after a stark blazing white cave and

i didn t feel like going down to the bar area

it would be great if there was a bar at the spa area.

snack bar outside for snacks and tea coffee and snacks inside at side of the bar

the bar was excellent and the choice of wine really out of the

i can't name them all but marcos, barbara and tulia were among your staff

lounge bar area is quite dated and dark

would be a good extra to have, cocktails at the pool bar better to have made originally and not from precooked syrups

hotel lobby could be a bit 'warmer', lobby bar feels like a canteen

champagne in room which bar staff kindly allowed

great location, bar prices reasonable, good choice of breakfast plenty of loungers by the pool .

nice bar area

and the pool bar prices are amazing really cheap

- swimming pool was great , we barely used the swimming by the bar since it was always busy but the upper swimming pool on the

the pool bar staff were excellent as were the reception staff, who always went out of their way to help you

15 mins away from beach or the area with main bars and restaurants

swimming pool area is very nice and the price of drinks and food at the bar is very reasonable

that you basically had to walk with a watch the entire time, to figure out for example which bar will be open at what time, where you can get coffee at what time of day

entire hotel was spot less, all the staff on reception, the spa, the cleaners, bar staff were amazing

cozy rooftop bar and very varied breakfast buffet with excellent

the roof top bar is an excellent place to hang out and carlos the bar manager was so friendly and welcoming, he

although it was a bit on the cold side we enjoyed the rooftop pool and a few drinks in the bar area

ublic area with restaurant and bar ) opening the many windows for 5 minutes would have

the large bar with palms, like a traditional patio, is elegant and

chamber maid, bar staff and waiters all outstanding

thing was all good loved our stay very much, bar staff were brilliant very friendly, we will be back again soon

the bar wasn’t opened in the interior

staff were all very friendly and helpful, the hotel was in the perfect location but the bar did not stay open late on weekends

the manager fixed a problem for us immediately and there was an excellent singer in the patio bar which served lovely cocktails, for a 3 star hotel tiny improvements could easily make it a

staff were helpful, nice small pool on the roof, clean rooms, nice bar and restaurant to sit outside and watch the world go by

300 year old hotel full of character charming staff great restaurant in evenings and terraced bar onto street, we always felt spec returning to hotel at end of day and knew we were staying

the dining room, terrace and bar staff were all very proficient

at the outside bar area was poor why do waiting staff seem to have tunnel vision

service in restaurant and bar excellent

inclusive finishes at 11pm which is fine, but the bar is meant to stay open after 12

;nice simple rooms,very quiet;tho'a nice happy bar in the evening

size of the beds and choice at breakfast

a lovely place with great staff, great breakfast

in the evenings the rooftop bar is open and you can enjoy a nice drink in a calming atmosphere

terrace, where we enjoyed great breakfast with the view of teide (upstairs there is also a bar and a swimming pool which brings good vibes)

things - there was no ironing facility at the hotel and the rooftop bar was not yet open in the evening

loved the rooftop bar and outside seating area

the roof top bar and pool are very nice with great views over the city and the breakfasts are good

concierge not very helpful. bar staff very good

lots of restaurants and bars/cafes are a stone throw away

chairs in bedroom just stools noisy til 3am from bar below parking difficult and at a

seems the place is more like a cafe bar with rooms

were a lot of noise outside from the bar next to the hotel

was close to bars and the noisiest bar on the square, also near the bins so very noisy every day when they are

there is music from a bar (a live person singing), this stops at 12

they show a pool bar in the photos but it is not open, that was

no bar in the pool area. however it is a rooftop pool so probably safer that way.

be quick to get a sun bed, no chance of any sleep before 12:30 am due to live music coming from bar opposite

cool when it's baking hot , it has a pool with a little bar and food there is amazing , the view from the balcony is by far the best view on the island

hotel offers excellent amenities, including a swimming pool, a well-equipped kitchen, a rooftop bar with a great atmosphere, and a tv (spanish channels only, which was not an issue for us)

the rooftop pool and bar is great.

pool, bar on the top is nice, it was not very busy

nice pool with bar and lots of sun loungers available

staff-clean surroundings-good breakfast although the lady cooking eggs/omelettes during our stay did not cook them well

good buffet breakfast

great breakfast, nice terrace with sea view, swimming pools.

breakfast had many options

delicious breakfast and dinner

manuel in the lobby bar always has

the staff were amazing from the hotel reception desk to the dining area and from the bar to the pool

cleaners bar reception and waiters

all great, bar prices really good

very quiet and nice gardens, we sat on the bar verandah and watched the green parrots flying around

staff were very friendly especially the bar man david and the cleaning staff the hotel was excellent we would definitely book again

bar wasn’t open so couldn’t just get a quick glass of water or ice

no bar open on premises but value for money breakfast was lovely

there was no bar not even a pool bar

no bar to buy a drink tea or coffee during the day.

is closed from 6pm, which is unfortunate because the views and the bar on the top would move the experience even level higher very high fluctuations of prices for the

the breakfast choice was very good and the pool and bar area was

finally, the staff at reception, in the restaurant at breakfast time and in the rooftop bar were very friendly and helpful

and modern room with sea view on the higher floors, nice pool bar on the roof with 2 swimming pools (not heated) , good breakfast with vast selection of

rooftop pool and bar are the highlight

alberto's bar round the corner for evening drinks and a pizza with a view of the sunset

rooms, pool, restaurant, bar all excellent

restaurant and its accompanying bar area were clearly understaffed and you could wait ages for a cocktail or a request for a table

a bit from the center but very quiet and the hotel restaurant and bar is very nice

the hotel bar was not open but drinks could be ordered at the a la carte restaurant.

but fix it only on another day - bad cocktails in bar - very loud

tasty and good the breakfast was one of the best i ever ate, and you have also the pool and the bar nearby that let you relax really well

pool/hotel bar not staffed very often

a proper gym which was usually empty, pretty standard but decent and tasty breakfast selection, quiet area, and pool in the backyard

the hotel had all the facilities we needed including a decent pool

so ask for a room more far away from the bar where it takes place if you want to sleep earlier

the pool bar and this area was really clean and well maintained

was a lovely hotel very well kept grass and garden expect for the pond the pool area was nice and bar was cheap

in a nice area pool bar and pool area nice

bar at night with some live music are very nice

great shows, live music in the bar every night

nice relaxed evening experience at the bar with some light entertainment and dancing

hotel bar was good with plenty of drinks to choose from plus they have 2f1 happy hours from 17-18:00

bar and dinning staff were very polite and helpful - we were provided with everything we needed

loved the cleanliness, the quality staff, the pools and the garden, the breakfast, the bar and the lounge area

don t really stay in a hotel so couldn t rate the services, bar is reasonable priced for those not staying all inclusive and but the breakfast is amazing

quality of food lack of entertainment opening hours of bar lack of heating in room

the bar and the outside areas have comfy sofas and chairs for both day and night time

bed was lumpy and needs replacing bar did not stock port!

there is no club room bar with premium wine/spirits/snacks

amazing and very polite and helpful, from the check in desk to the restaurant and the poolside bar

it had all the services, pools, bar and so on

the bar staff had such a great bond as a team

daily night events at the bar place were fantastic

there is a kids disco and a show every evening in the lobby bar which was awesome

my example, whoever signs the sky bar knows where it is - i never found it

couple of the bar staff members appeared as if we were a burden

nice facilities, very diverse breakfast, and snack lounge bar for my favourite club guests was very good

location with a great friendly bar chirripa opposite

setting area and a marble walk way to the next landing where the swimming pool and dining room bar lounge area was

poolside had awesome panoramic view and also to enjoy most magical sunset ;o) bar also had amazing ambience with views over puerto de la cruz

the bar was probably the best part, and everything was amazingly priced like eight euro cocktails and

a lot on offer at the pool bar and a bit costly, vending machines expensive and although the breakfast was great on the first

small pool and sad pool bar

lobby bar wasn’t to a resort’s standard; friendly staff, however, the level of service wasn’t as

walking distance was the local town with a number of shops and cafes/bars

the bar was nice to have a drink during the day as you could sit inside or outside

if you tried to remove it from its base, finally at dinner time you had to buy a coffee from the bar but you were not allowed to return to your table and enjoy it with your dinner

could have provided better bar facilities in the evening.

there was a live music in the evening but we found their bar doesn't accept card payments so we were left with no drinks

the room with a private terrace and a small pool provided us with the peace, quiet and privacy we were looking for

the room also had a tv, free wifi and was overall very cozy

he provided very basic info re breakfast, wifi, the room and keys and the restaurant being closed for dinner

is a small hotel with only 5 rooms, steep entrance, garden with pool and animals

there is a parking in front of the house, and areas in the garden to sit and chill

excellent hotel & excellent service in the reception and the bar they treated us very well

the breakfast starts later than in other properties and the bar closes quite early.

the bar shut quite early after dinner.

the bar closes very early and the breakfast starts later than in other properties.

alcohol spirits at bar limited

the hotel is situated, make sure you have a couple of euro's change as you need one for your bar cup which you get back and if you forget towel clips they give them to you at the spa, again

didn t like the noise at night we tend to turn in early and found that the noise from the bar carried up to our

closing at 11pm, would have been better if could still sit in the bar and purchase drinks till at least

what suprised us the most was that the water in the pool is heated, also there is very nice pool bar along with the restaurant next door

all other staff are fantastic, especially the bar

, good breakfast , the staff both reception and cleaning very good friendly and fun bike locker , bar and tapas

the pool area and bar are great

there is also a lovely bar on site with some music, which we did not see or enjoy as we only stayed one night

you can ask for hot water from the bar but would have liked to be able to have a coffee or tea in the room

the outside bar overlooking the kite surfer beach and the red mountain is a must for sundowner drinks