all the staff were very friendly and the nightly entertainment and bar staff were excellent

plus the complimentary mini bar in our room fully stocked with water and soft drinks

staff in the pool side bar could smile from time to time and be a bit more friendly

brilliant location with few supermarket, restaurant and a bar in the area, by the sea, excellent pool

lot of sunbeds, swimming area and the seating around pool bar and main bar

very spacious room with large balcony and sea view. pool area and bar is very good.

noise from pool bar at night

jacuzzi fantastic for evenings :) fantastic swimming pool, small pool for kids and jacuzzi, great bar with lunch snacks and cheap happy hour drinks

was a quiet location, but within walking distance of local shops and bars

the area around is very quiet, nice little bar outside the supermarket be warned very hilly steep walk

22 o'clock you have to choose go to bar drink cocktails in silent or go to bed

bar services and entertainment also very good for a family holiday

an adults bar or space for on a night would be brilliant

bar area poorly staffed with long queue for drinks

a nicer bar area would be good

the bar was also very nice, there was live music every evening

during the day water aerobics, a few shops and bars around

the pool bar was also great

the staff was friendly enough, the bar service was great and entertainment also very good

chilling music during dinner; great choice of food (and quality) and local drinks; poolbar open till late, you can chill on the sofa next to enlightened pools; lovely quiet area around;

beers at the bar are overpriced

roof top bar is an absolute disaster staff is so rude we stayed downstairs the whole time

there was no hot snacks at pool bar , food was a bit bland would have liked a few spicy

would have liked to get something substantial to eat at pool bar .

staffs, vegetarianas foods of restaurante (on special request) and swimming pools, chill out bar @ 9th floor is wonderful

the cash lunch bar food was poor

lights crooked, glass broken at restaurant entrance, socket with wiring exposed close to bar and not enough sockets in room

the pool and bar facilities were private but had secure direct access to the beach and the coastal path

bar which serves drinks to guest is not manned between 6:30 and 10pm

bar was exceptionally quiet after the evening meal maybe if there was more night entertainment

a shame that bar olga was so fenced in

olga's bar next to the pool povides great cocktails :) the apartment is cleaned and towels changed every

staff also unhelpful at getting guests taxis, this was rectified by the helpful bar

every day, beach very close to the property, nice bar with low prices just next to the

didnt cook dinner as nearby bar had really good food and good

breakfast, lunch and dinner with a lot of variaty and in between you could order at the bar at the pool, like hamburgers, sandwiches and fries

staff particularly welcoming, friendly & helpful, all except the bar staff

all the staff beginning with reception, dining room, and bar are courteous and helpful

not many varieties on the bar food menu

good service at pool bar

no race for sunbeds was plenty to go around nice pool bar snacks available through the day

the guys on the bar were also fantastic and knew our favourite drinks by memory

all inclusive . food was good. drinks from bar also good.

were a little hit and miss, most were very polite but the pool bar man seemed a little grumpy

and the best thing is the vines, sangria and beer always on tap so you don't need to wait at the bar

one bar day pool bar only one bar person evening bar outside it was cold, a lounge bar would be better

food was good, bar staff very friendly and the rooms very clean. lots to choose from food wise.

the only snacks at the pool bar were same sandwiches everyday, no other snacks at all

get near any of the meats which was a shame, all meals are generally good and a lovely salad bar but a small queue now and again

pool bar could have been open later and was generally disappointed in the drinks and bars themselves

we didn’t use the bar so can’t comment on that but overall we were impressed with the hotel and would defiantly

next to them you have a snack bar to quickly eat something like pizza or a small burger

got a room facing the bar street outside the hotel, and unfortunately, it was pretty noisy at night

staff were really friendly, all inclusive was well worth the money, the cocktails at the pool bar were lovely, the snack bar open nearly all day was very handy, lovely breakfast in the buffet,

and a wide variety of food in the snack bar

difficult characters -nice, free of charge indoor spa area - we loved the rooftop jacuzzi and the bar next to it -comfortable

the bar at the pool closed at 4 o'clock. ud83dude02 no, everything was just wonderful.

rooftop bar and terrace is great

bars are really good as well

entertainment - did enjoy the magic show and music at the sunset bar but some of the lobby bar entertainment was a little cringe

the pool bar was great always playing cards with my family and having nice drinks thanks to the barman

do with more tables and chairs in the bar area on an evening when entertainers are performing as not enough and room to put more

jose in the pool bar very rude to a few customers

only for 5 mins as the maintenance guys came very quick too but lucky we had cocktails from the bar with us plus a screen to watch tv so not a problem either as it was quickly

hotel great location, rooms spotless cleaned every day, all staff very friendly bar 2 in the snack area, couldn't fault this hotel in any way

also, the pool side snack bar menu is not included in the all inclusive either so a tad confusing when you first arrive

great position at beginning of sand dunes. fabulous sea views. nice bar and entertainment

staff were friendly and helpful, especially the evening bar staff

live evening music was packed so had to sit inside with competing bar music

seemed to always return from day tours in the one hour no food was available between lunch, snack bar and dinner

my room which had a fantastic position over looking the pool what let it down was noise from the bar at night, i don’t mean between the hours of 12am 01am i’m mean some nights 2am till 4:30am

the cocktails were all included in the all inclusive and were as good as if you bought them at a bar, a 24 hour bar to take advantage of also which was excellent

many choices for the food, convenient transport, nice bar and some performance was really nice.

staff were very friendly and the bar at the far end of the complex, under the rooms were very good with our son oli and kept

24 hour bar with branded spirits etc, fun times had by all 7 x people in our group aged 3 - 70

cosy bar with good selection of food and wine ud83cudf77 highly

bar and restaurant very good , lovely pool

saharah style ), fantastic restaurant and bar and ever so friendly staff at reception and in restaurant

the cocktail bar

i didn't notice the glass :d) i can't even say more positive feedback about the atelier coctail bar and about the siam spa

good bar service, great room, good a/c

of all we arrived late around 12 o'clock pm, and we were pleasantly surprised that the lobby bar worked 24/7 and after the long flight we were able to get a drink and a snack, before going to

location for the restaurants & bars were within easy reach

you’re also about a 10 minute walk from the yambo centre if you are into gay bars, the food, although of a nice standard is very repetitive and all-inclusive really isn’t

some smoke free tables in bar but right next to smoking tables

proximity of pool to street. crowded breakfast room, bar and fitness suite. small size of pool.

we didn't care but they gave us 1) a free late check out; 2) waived (unnlecssarily) mini bar bill really fair, really good experience

only thing we were a little disappointed with is the bar closes at 5pm

pool and relaxation area, clean and well kept rooms, very friendly and helpful staff

venue with a fantastic, healthy breakfast and beautiful rooms, around a cute, clothing optional pool

the pool, jacuzzi and bar were all close by together which made it feel relaxing

clean place with nice outdoor pool. shout out out to the big chess pieces next to the pool.

pool is freezing

pool / jacuzzi area

restaurant / breakfast reception staff swimming pool / jazcuzzy / gardens

better mini bar selection would be nice

location , bar , pool and jacuzzi

safe you would have to pay for and no fridge unless u empty the mini bar and even then it's a bit rubbish not that

later bar hours would be nice as it closes at 6:45 but not too much of an inconvenience

reception staff not the friendliest but bar staff great

was great and value for money, restaurant offered many choices and quality was high pool bar food was lovely too and some good choices on nculding bbq on certain

make sure you try the paella and sangria in the snack bar next to the pool - delicious

pool area, pool bar restaurant bar, location close to bars, restaurants, shops, everything to

theres also a snack bar that serves bbq, pasta, salad, etc if you want to eat lunch there or theres some great food

bar staff very attentive as were the lunchtime pool bar - lovely seafood

only issue i had was the price of the products in the mini bar in the room but there is plenty of shops close by to get any bits you need

cluding the bar staff) are wonderfully friendly and helpful

would be nice if the bar was open in the evening for a pre-dinner drink

the staff

hank you carmelo, macarme)

hotel that’s had a public area facelift, great pool and bar area that has entertainment of an evening

breakfast choices great- full cooked, omelette bar, continental, cereals, juice, fruit everything you could want

the pool bar area allows smoking, even in the food area and this is very off putting when your eating lunch

clean, comfortable and relaxing environment with a nice bar area.

outside bar area is excellent and always clean, but as it’s fully open, smoking is allowed in both the

the pool bar prices were expensive in comparison to the resort including snacks for children

the bar staff became as

in particular, bar staff dina and the animation team max, roberto, bene and patrick made our stay phenomenally fun

the bar staff around the pool and evening bar were very rude.

barbacan was brilliant

2 big pools, bar and the most important thing for me food

at the bar and food hall

at the restaurant and the pool bar you may encounter the best service ever - even with a mask on - you can see the blink in their

are non smokers and although the outside pool bar was absolutely lovely we tended not to eat our lunch outside because of the amount of smokers

super beach bar with quite good healthy food selection

food could have been better across all meals. especially the pool bar menu

bar and restaurant are also really good

room and bar, kids pool warm with slides, beautiful bar with lovely staff

didn’t work there usually (chef didn’t know how to prepare dishes on the menu, people at the bar didn’t know the menu) breakfast buffet dramatically declined in offer and quality, etc

also the bar staff were particularly attentive and helpfull often providing us with information that should

staff were very friendly and swimming pool was decent size with a nice bar in the middle

excellent and the hotel installations very particular ,la piscina el bar en la piscina y sus access

nice pool could have done with a bar inside the

falta de personal y servicios , like real bartenders on the bar and two or “three persons on the reception

all very good.,,pool side bar was fantastic....thank you

the bar area in the evening was sometimes unbearable with the lack of fans or ac

i also thought the bar and buffet prices were high

very quiet. no proper pool bar snack bar. entertainment very dated.

non existent in bar area and restaurant and needs to be installed and improved

is a person behind the bar who does not like his job and it is clearly visible

the bar staff work so hard and clean and pick up glasses serve cocktails and ensure everyone gets a

the lady behind the bar at reception level was very offhand

service in pool bar was great, you could have cocktails or bartender will make you one

staff location entertainment size of room bed airco pool bar and pool restaurants

with the exception of one of the bar staff in the main lobby area

there is a gym and a spa and also an outdoor bar with lounging area which is stunning

they were super-helpful at reception as well as in the bar or restaurants

the bar staff round the pool

waiter service around the pool was great and there's a great view from the pool bar overlooking the sand dunes

prices of food and drinks at the pool bar are reasonable and food looks fantastic

from everyone, but a special shout to raul on reception, and to eduardo, ayoze and valerio at the bar who make the place what is and are such fun

staff outstanding especially david the lovely bar manager

traveller would very easily make friends here facilities are great, rooftop sauna and amazing bar and staff the bar staff go thru extra mile to make you feel welcome the rooms are modern and

everything! bar staff were super friendly and welcoming. will definately be back

lolo, raul at the reception are very efficient, the staff at the bar and restaurant, ayose, diego, edu, david, jhonny are the best people one can hope to have in

the pool was a good size the pool bar during the day

pedro the bar man

moody little bar man

was usualy served under heaters and so not as hot as it could be the hotel had no indoor bar

the apartments could be better soundproofed, our apartment was right next to the bar and i'm an early riser on holiday so usually early to bed, so it was hard to sleep with aqua's

noisy entertainment around pool no kettle in room hot breakfast food was cold

quiet and relaxing, large room with coffee machine and capsules + a bottle of water on arrival, pool towels, beach slippers and bathrobes

separate sunbathing away from pool

comfortable accommodation nearby pool close to bus stop

there are multiple pools to choose from, one is in a shape or a ring around an 'island' with a bar and 'beach' and makes swimming so much more interesting than just a square pool, there are

lovely african bar & pools around the resort. lots of greenery.

pool snack bar had very little choice, breakfast was very good but stayed the same each day

areas for improvement would be the pool bar food menu and speed and friendliness of staff

snack lunches at the poolside bar were also very good

highlight is the breakfast - probably the most extensive and high quality breakfast bar i have ever seen

the bar service and service in general was excellent

a barmaid at the reception bar did not like us on sight and was consistently unhelpful

in general were ok but in bar area being english we found we were treated as second class citizens we were not served

the not so good coffee from the automatic machines) although offered at extra charge from the bar in pool

importance of excellent customer services, all staff are well presented - they certainly set the bar high when it comes to standards

bar was very high quality

music from club bar on roof from 9am on the saturday

wish to have more local cava or champagne options on the pool bar menu

you can use the pool and loungers on the roof bar monday to friday at no extra cost

drinks at the bar are €12 for a cocktail, one of the bartenders was great and cared about making it properly

but we visited the hotel spa which was wonderful and really very nice

great spa experience

unique breakfast was a la carte( excellent) dinner experience not so

the staff everywhere were excellent the staff at breakfast in the italian restaurant could not do enough for you, they were so friendly

some furnishings need updates. rose bar and restaurant a little dated

odd opening hours for food at the blu bar - one of the pool bars, 12-1 and then 3

in the popular hotel bar by the sea, one singer cleared the bar at around 5pm

the bar staff in the rose bar were great, a real show of creating and presenting the cocktails

i enjoyed the pool areas, the spa (a lovely massage) and the morning yoga/pilates classes

the location is awesome and you can enjoy romantic sunsets at the bar next to the sea

occasional bar staff being short tempered

yourself to beers, wines, soft drinks at different spots as well as being able to go to a manned bar and get cocktails etc

we were right above the main bar which was a little annoying with a child if we were in bed before 11pm but understand it’s a

bar quality/service fantastic- quality of drinks excellent , never had to wait at the bar

a bar near the pool area, very close to the beach, access to promenade

mainly due to lack of visitors which is sad so certain parts of the hotel weren t open libby bar which normally i love to use and the disco pub

pool bar was closed but we think this was seasonal.

everyone's idea of a good time, i would have enjoyed if there was an area with a more lively bar with music somewhere in the resort - maybe one that was open slightly later at night

told we had to wear trousers at the poolside bar for dinner but when we turned up everyone else was in shorts

the beach bar is overpriced.

swimming pools buffet in the restaurant had a great choice of food staff very helpful food in the bar was excellent and great intertainment lovely and quiet in the apartment at night

hotel bar closing at 10pm which is very early

from daily bingo and workout classes in the pool, to the tiki bar and huge gym, as well as fun and helpful staff

eat at pool bar - good menu at reasonable prices and nicely presented

the front bar was lovely very welcoming the rooms were spotless

convenience (15mins from airport) friendly staff, good bar food reasonably priced, magnificent breakfast

we used the bar in the evening, which was great

bar would be a bonus and if it opened abit earlier than 12

was very smart and clean, nice bar area which serves food, buffet brakefast was amazing

excellent views even from the pool

the swimming pool was large and very well maintained, and even in february the water was warm enough to enjoy

great that hotel has a pool and sauna

we were happy that apartment have a kitchen with all the kitchenware you would need

all day pool, sauna till 00

it lacked a small bar or cafeteria where you could get something sweet sometime

excellent - great views - fantastic top floor infinity pool and bar - regular free bus service to maspalomas - we go away 3 times a year and this is the first time

the views from the sunset bar and the gym are amazing, an ideal place to go if you want to disconnect and enjoy

very rude and unhelpful staff at the bar near the rooftop pool

bar food was not good

the weekends you need to pay extra to use the beach bar and pool

the restaurant was comfortable, and you could also eat at the bar by the swimming pool if you wanted to spend the whole day at the hotel and relax

could do with a more appealing bar and restaurant

the is no onsite bar to have a drink in or take to the pool

there weren't a lot of restaurants within walking distance - but the bar el boya was an excellent casual tapas restaurant and i highly recommend

apartments were lovely and staff especially oliver in the bar were exceptional

not told before hand that both their restaurant and piano bar would be closed.

bar prices very reasonable

there is a bar as well and sometimes live music, but at the same time it doesn’t get loud so that you can

a lot to be fair, it is fine, location ok, right on the beach, nice pool and pool bar with snacks

maybe some sort of (classy) entertainment would tempt people to come down to the pool bar in the evening to try juan's fabulous cocktails (+)the staff made u feel welcoming, both restaurants were top class and the food was excellent, pool bar and pool area spotless and so relaxing , would recommend to anyone, the views were spectacular (+) the bar man at the rooftop bar was also excellent (-)poolside bar service was quite slow (+) the staff there and at the pool bar were exceptionally good (+) pool bar menu very good, special of the day dish that we got to try was absolutely delicious (-)think the bar service/food service around the pool area could be improved (+)crew/team was super friendly @ the pool bar (jaime),canaria restaurant, housekeeping(luci) and@ the reception(sir with tattoo),lovely

for kid 4-10 years old, but anyway it's not that bad, just not suitable for families with smaller kids

staff, really nice breakfast, location is ideal

fabulous location, lovely room, great breakfast and beautiful pool

swimming pool beautiful room good parking view

plenty sunbeds they let you to fill up the water bottles good food snack bar is open all day friendly staff

or fans, no airer on balcony,all-inclusive drinks appeared to be diluted, only one pool bar area open while we were there, very little in the way of entertainment, wifi reception

the snack bar selection was also limited

great kitchen facilities, great shower, and a wonderful sea view from balcony, the complex has a bar at the pool, and a shop, and there is a small town which you can walk to, also good bus links

well cleaned rooms and nice bar area and pool

breakfast and bar meals were fabulous but chose not to include the evening meals

nothing except a clock at the pool/ pool bar would have been useful.

it was quite a special time for us as my partner asked me to marry him on the roof top bar at the hotel

nice bar pool area and and nice and quiet

about the place is perfect staff restaurant food beautiful chill out bar on roof with great nightly entertainment hot-tub on balcony with a fantastic view little shop

liked the toasties at the snack bar and found all the staff at the reception, bar and shop friendly

pool and the food at the pool bar was delicious and quick service

handy for getting too the pool on floor 10 just up 2 flights of stairs lovely pool area and snack bar lovely quality

very friendly cleaners in most day only downfall was the shop in complex closed at 8pm the pool bar across the road closed at 5pm main bar

possibly the only thing was the onsite bar and mini market shutting early ish.

the lobby bar is lovely and friendly and stays open till about 1am

large rooms with views over marina, reception area / bar very smart, staff could not be more helpful

both the lunch at the pool bar and dinner at the hotel restaurant are very good and reasonably priced

food at the atlantic pool bar at lunch never disappoints

reception and bar staff excellent and really helpfull

clean modern and stunning the staff are all welcoming and wonderful especially the restaurant/ bar two ladies who are soo friendly and professional they both spoke excellent english and looked

hotel bar closed way to early at 5pm, it would have been nice to have a drink in the evening without

the hotel plays music by the pool every day and there are drinks served from the bar/restaurant and also from the rooftop bar

bit of entertainment would be good the odd evening at the bar some nights we stayed in, would have been nice to use the bar more

bar closed at 10

the restaurant and bar is reasonably great and food quality is good

pools, lunch time snacks, comfy rooms, nice bar area

all the entertainment staff were fab and so good with the children, all the bar and restaurant staff were always happy and pleasant

the bar food, the entertainment & especially the staff are excellent

location, beautiful view from the room also the bar area

and lots of variation and choice every day with lots of space in the restaurant to relax • the bar choices and cocktails all included were great

food was always fresh. bar staff were very friendly. kids loved the ice-cream on demand.

air con in rooms, could have had entertainment in the adult bar every evening not just weekends, adult pool area fab but not enough signage to advise no kids,

cocktails and spirits can be served behind the bar which was included in the price

we thought the snack bar was actually the lunch big shout out for the meatballs

was lovely, food was exceptional, was worth paying the extra for all inclusive as drinks at the bar were expensive

everything about the pool area from the amazing views to the pool bar itself

prices in the bar were expensive

the nightly entertainment in the salon bar was first rate

loved the food sunshine exercise class near the pool bar every morning

-- the red, white and rose they provided were ok -- it would have been nice though to have a bar where we could have had a choice of a few different types of grapes -- spain has such great

the sports bar was amazing for the sunset views and open through the night

the bar staff are the friendliest i've ever come across, the entertainment team are friendly and work

bar staff were great too

keep the bar open up at the sea breeze restaurant in the evening

choice, view fabulous, infinity pool and fabulous area on the top of the hotel with a small pool, bar and sunbeds to die for with a great view

maybe just tray to give more charm to the bar area in front the swimming pool.

cups were a lot smaller than if you had the drink in a glass at the bar area

there were plenty of options for entertainment - the pool animation was awesome and the piano and bar in reception at night was a nice feature

were very helpful room was excellent food was excellent music in the bar gym and sauna

remember nothing, may be noise from pool area when a cocktail bar was open until 23

conditioning not very good, food at dinner time not much choice and snack bar not much choice either

my room was on the 4th floor and had requested one away from the pool bar and to be overlooking the reception at trance as the noise was a little louder than desired

bar service at the poole very slow mainly due to all inclusive guests clearing up drinks port

spent an amazing week, all the hotel staff from the reception to the maids, cooks, bar staff and everyone else were great, helpful and accommodating, the location was quiet which

fresh bread and croissants in the bar every day

the prices at the bar are a lot higher.

bar shut at 22

pool and bar area were brilliant and restaurant was great too

the site has a swimming pool, a small shop bar and restaurant

the mini bar was empty ???

very very poor dated and no one there after 11 o clock at night,maybe something like a sports bar would suit so people could socialise, the entertainment was by far the worst i have ever

also did notice that as a solo traveler i was sometimes overlooked when in restaurant/pool bar for service when others say couples were looked after first when i was sitting there

staff were absolutely fabulous especially at the downstairs pool bar can t praise enough

lunch time we tended to eat at the pool bar and that was reasonably priced for items like chicken sandwich or nachos

would of liked the bar to have stayed open a bit longer in the evenings .

no real evening bar area. needs high quality bar with occasional entertainment

no lounge bar area to sit at on an evening after our evening meal as area still used for outside diners

after dinner, there is no late bar which would have been nice

only bar is the small one by the pool - would be nice to have a social area (on roof terrace or atrium

a bar fridge would have been nice so that i could have a drink and a snack before settling in

the rooms are a bit dated and there is no access to a bar or food

not enough choice of beer and wine in the honest bar beside the pool

wonderful! very special and very quiet. not suitable for kids.

if you want to rent a car and explore the island and don't much care for crowded beaches or spa treatments