everything! bar staff were super friendly and welcoming. will definately be back

staff outstanding especially david the lovely bar manager

lolo, raul at the reception are very efficient, the staff at the bar and restaurant, ayose, diego, edu, david, jhonny are the best people one can hope to have in

traveller would very easily make friends here facilities are great, rooftop sauna and amazing bar and staff the bar staff go thru extra mile to make you feel welcome the rooms are modern and

from everyone, but a special shout to raul on reception, and to eduardo, ayoze and valerio at the bar who make the place what is and are such fun

the views from the sunset bar and the gym are amazing, an ideal place to go if you want to disconnect and enjoy

bar food was not good

very rude and unhelpful staff at the bar near the rooftop pool

excellent - great views - fantastic top floor infinity pool and bar - regular free bus service to maspalomas - we go away 3 times a year and this is the first time

it lacked a small bar or cafeteria where you could get something sweet sometime

the snack bar drinks options were fine but not extensive, a dedicated pool bar would be better

the bar area in the evening was sometimes unbearable with the lack of fans or ac

is a person behind the bar who does not like his job and it is clearly visible

staff, especially pablo at the bar were amazing

non existent in bar area and restaurant and needs to be installed and improved

at the bar and food hall

at the restaurant and the pool bar you may encounter the best service ever - even with a mask on - you can see the blink in their

2 big pools, bar and the most important thing for me food

understaffed que to bar reception some staff great some rather rude as in short dissmisie answers to questions

are non smokers and although the outside pool bar was absolutely lovely we tended not to eat our lunch outside because of the amount of smokers

food could have been better across all meals. especially the pool bar menu

bar and restaurant are also really good

room and bar, kids pool warm with slides, beautiful bar with lovely staff

also the bar staff were particularly attentive and helpfull often providing us with information that should

didn’t work there usually (chef didn’t know how to prepare dishes on the menu, people at the bar didn’t know the menu) breakfast buffet dramatically declined in offer and quality, etc

the hotel was great the staff are so friendly the bar are the best 5

hank you carmelo, macarme)

would be nice if the bar was open in the evening for a pre-dinner drink

kevin, javier), location of hotel, super comfortable bed, excellent cleaning nice pool area and bar room well equipped and good size, great

recommend their

the pool, jacuzzi and bar were all close by together which made it feel relaxing

the pool, jacuzzi and bar were all close by together which made it feel relaxing

pool was lovely, clean and very aesthetic

room was appointed beautifully and the location , staff and pool were great

clean place with nice outdoor pool. shout out out to the big chess pieces next to the pool.

the staff here are friendly and helpful and the bar staff and pools are great

barbacan was brilliant

the bar staff became as

much noise from the hotel bar late into the night

the staff was fantastic, stephen from the bar was super charismatic and his cocktails hit the spot

what we loved: the pool area and adjoining bar which served great lunch options & terrific aperol spritz

we were right above the main pool bar area, which we thought would be noisy but when the sliding doors were closed you couldn’t

breakfast choices great- full cooked, omelette bar, continental, cereals, juice, fruit everything you could want

hotel that’s had a public area facelift, great pool and bar area that has entertainment of an evening

drinks at the bar were very expensive.

better mini bar selection would be nice

bar lady valeria lovely made amazing cocktails sanum beach cocktail the best

although the mini bar did help with this at times

the location is a short walk to the bars but far enough to be quiet and feel exclusive

safe you would have to pay for and no fridge unless u empty the mini bar and even then it's a bit rubbish not that

i was impressed the bar was open so late and that we could get late night snacks at 12am

many choices for the food, convenient transport, nice bar and some performance was really nice.

few self-service stations around hotel and drinks from bars are great

all inclusive was good value for money, access to soft drinks 24/7 and bar open until midnight

location, breakfast-lunch +dinner also snacks the whole 24hrs. bar 24hr also.

proximity of pool to street. crowded breakfast room, bar and fitness suite. small size of pool.

we didn't care but they gave us 1) a free late check out; 2) waived (unnlecssarily) mini bar bill really fair, really good experience

only thing we were a little disappointed with is the bar closes at 5pm

whilst still able to stay within the resort, we had to change in a toilet and use shower at the pool before leaving for a long flight home

really warm welcome from staff pool area really relaxed and great vibes breakfast was awesome!

the pool bar offers drinks from 11 am to 11 pm with 2 local beers on offer and various cocktails which are

the apartments could be better soundproofed, our apartment was right next to the bar and i'm an early riser on holiday so usually early to bed, so it was hard to sleep with aqua's

the pool was a good size the pool bar during the day

was usualy served under heaters and so not as hot as it could be the hotel had no indoor bar

not hard but supportive enough, there were extra blankets for still cool nights in february bar man nights exceptionally attentive; only one grumpy one during day; friendly staff especially

theres also a snack bar that serves bbq, pasta, salad, etc if you want to eat lunch there or theres some great food

pool area, pool bar restaurant bar, location close to bars, restaurants, shops, everything to

make sure you try the paella and sangria in the snack bar next to the pool - delicious

bar staff very attentive as were the lunchtime pool bar - lovely seafood

staff, cleanliness, quiet around the pool, lively in the bar at night, great selection at breakfast with your eggs and bacon cooked to order

jose in the pool bar very rude to a few customers

hotel great location, rooms spotless cleaned every day, all staff very friendly bar 2 in the snack area, couldn't fault this hotel in any way

do with more tables and chairs in the bar area on an evening when entertainers are performing as not enough and room to put more

bar staff was also excellent, suggesting different cocktails

self service bar, the cava and cocktails on the all inclusive and the food at the pool bar and the restaurant

the pool bar offers a lot of tables where you can sit during the day and in the evening to watch the shows

was only slightly chilly but was still fun to swim around in, and the cocktails in the poolside bar were smashing

staff were really friendly, all inclusive was well worth the money, the cocktails at the pool bar were lovely, the snack bar open nearly all day was very handy, lovely breakfast in the buffet,

and a wide variety of food in the snack bar

next to them you have a snack bar to quickly eat something like pizza or a small burger

noisy entertainment around pool no kettle in room hot breakfast food was cold

quiet and relaxing, large room with coffee machine and capsules + a bottle of water on arrival, pool towels, beach slippers and bathrobes

separate sunbathing away from pool

comfortable accommodation nearby pool close to bus stop

little touches like slippers in the room and blankets in the outdoor bar etc

food was good, bar staff very friendly and the rooms very clean. lots to choose from food wise.

get near any of the meats which was a shame, all meals are generally good and a lovely salad bar but a small queue now and again

infernet connection not so good, all entertainment is paid, pool and bar close early

pool bar could have been open later and was generally disappointed in the drinks and bars themselves

the beach bar is overpriced.

the complex has 3 pools, a pool bar and restaurant but also a supermarket thus you can simply get a drink from the supermarket and

from daily bingo and workout classes in the pool, to the tiki bar and huge gym, as well as fun and helpful staff

eat at pool bar - good menu at reasonable prices and nicely presented

more food options at bar pool

you’re also about a 10 minute walk from the yambo centre if you are into gay bars, the food, although of a nice standard is very repetitive and all-inclusive really isn’t

of all we arrived late around 12 o'clock pm, and we were pleasantly surprised that the lobby bar worked 24/7 and after the long flight we were able to get a drink and a snack, before going to

two large pools with lots of seating and a nice bar

good bar service, great room, good a/c

didn’t like how i was asked to wear a top over my bikini by the poolside bar as a woman but men could go without tops

bars are really good as well

food and bar were fantastic, with a good selection of different foods, and drinks

difficult characters -nice, free of charge indoor spa area - we loved the rooftop jacuzzi and the bar next to it -comfortable

bar was great and very relaxing

the bar at the pool closed at 4 o'clock. ud83dude02 no, everything was just wonderful.

the cocktail bar

location, view on ocean and sand dunes

poolside bar opening times , only 1 pm - 5 pm

elier) was amazing and the gym was

i didn't notice the glass :d) i can't even say more positive feedback about the atelier coctail bar and about the siam spa

nice pool could have done with a bar inside the

the pool area with bar is great

lady who serves at the pool bar is very lovely

staff were very friendly and swimming pool was decent size with a nice bar in the middle

all very good.,,pool side bar was fantastic....thank you

no race for sunbeds was plenty to go around nice pool bar snacks available through the day

all inclusive . food was good. drinks from bar also good.

were a little hit and miss, most were very polite but the pool bar man seemed a little grumpy

the guys on the bar were also fantastic and knew our favourite drinks by memory

for everyone and i between the meal times and all throughout the day they have a pool snack bar which is stocked with pizzas, burgers, hotdogs, chips and fresh fruits and pastries

live evening music was packed so had to sit inside with competing bar music

great position at beginning of sand dunes. fabulous sea views. nice bar and entertainment

location - above the beach, with views over the sea and the famous dunes - close to loads of bars and restaurants

that we couldn’t use the snack bar until 11 so couldn’t help yourself to the self use coffee machine

comfy beds & i loved the bar pool with aquaroebics

pool bar was closed but we think this was seasonal.

everyone's idea of a good time, i would have enjoyed if there was an area with a more lively bar with music somewhere in the resort - maybe one that was open slightly later at night

told we had to wear trousers at the poolside bar for dinner but when we turned up everyone else was in shorts

mainly due to lack of visitors which is sad so certain parts of the hotel weren t open libby bar which normally i love to use and the disco pub

the pool side bar with maryela, enriques, maria and the others was also great

not many varieties on the bar food menu

especially xander on the front desk and all the staff on the grill section of restaurant and the bar staff were brilliant at their jobs but also very friendly welcoming and made us feel

staff particularly welcoming, friendly & helpful, all except the bar staff

breakfast, lunch and dinner with a lot of variaty and in between you could order at the bar at the pool, like hamburgers, sandwiches and fries

all the staff beginning with reception, dining room, and bar are courteous and helpful

the bar staff work so hard and clean and pick up glasses serve cocktails and ensure everyone gets a

staff location entertainment size of room bed airco pool bar and pool restaurants

only disappointment was the snack bar by the pool- we felt that this could have had better options, e

the plenty small shops and bars around the swimming

the lady behind the bar at reception level was very offhand

in the purple bar closed too early 10:30 its too early

the location is awesome and you can enjoy romantic sunsets at the bar next to the sea

yourself to beers, wines, soft drinks at different spots as well as being able to go to a manned bar and get cocktails etc

bar quality/service fantastic- quality of drinks excellent , never had to wait at the bar

-snacks between bf/lunch and lunch/dinner would need more variety -snacks at the evening bar only include peanuts -pools close to early (6:30pm), when the sunset is ca

coffee bar needs to be open for better coffee before 10am

there are multiple pools to choose from, one is in a shape or a ring around an 'island' with a bar and 'beach' and makes swimming so much more interesting than just a square pool, there are

areas for improvement would be the pool bar food menu and speed and friendliness of staff

snack lunches at the poolside bar were also very good

pool snack bar had very little choice, breakfast was very good but stayed the same each day

the bar staff in the rose bar were great, a real show of creating and presenting the cocktails

odd opening hours for food at the blu bar - one of the pool bars, 12-1 and then 3

some furnishings need updates. rose bar and restaurant a little dated

in the popular hotel bar by the sea, one singer cleared the bar at around 5pm

the staff, pool, food

they were super-helpful at reception as well as in the bar or restaurants

hotel is excellent, staff are polite and professional, really lovely pool bar with exceptional views and food is great too

liked that there was no ambient music anywhere - music confined to good pianist in the bar in the evening until 8

no toilets near the buffet area. the one by the bar is too far

prices of food and drinks at the pool bar are reasonable and food looks fantastic

didnt cook dinner as nearby bar had really good food and good

the olga bar was lovely, staff at the bar very

pool side bar was excellent-olga is so friendly

a shame that bar olga was so fenced in

the nice pool bar ordering the before day , cook an excellent 'paella de mar' take away, eaten on our veranda

the pool bar could of done with more staff as it got really busy.

the bar service and service in general was excellent

a barmaid at the reception bar did not like us on sight and was consistently unhelpful

in general were ok but in bar area being english we found we were treated as second class citizens we were not served

the not so good coffee from the automatic machines) although offered at extra charge from the bar in pool

drinks at the bar are €12 for a cocktail, one of the bartenders was great and cared about making it properly

great spa experience

the resort is very well presented, lots of space filled with palm trees, lights and swimming pools

however we got moved as our room was very noisy at night , so you accommodated us and moved to a pool room to the side with lovely all day sunshine it’s was brilliant

towels not 5 star and breakfast area is huge and very busy

roof top bar is an absolute disaster staff is so rude we stayed downstairs the whole time

staff daniel and christian in the main bar where brilliant really made our stay comfortable and looked after

staffs, vegetarianas foods of restaurante (on special request) and swimming pools, chill out bar @ 9th floor is wonderful

chill out bar , the room view and the complementary gifts we got

was clean, had a lot of space, free entertainment, swimming pool as well as a restaurant and bar available

importance of excellent customer services, all staff are well presented - they certainly set the bar high when it comes to standards

bar was very high quality

you can use the pool and loungers on the roof bar monday to friday at no extra cost

music from club bar on roof from 9am on the saturday

wish to have more local cava or champagne options on the pool bar menu

the cash lunch bar food was poor

bar was exceptionally quiet after the evening meal maybe if there was more night entertainment

bar which serves drinks to guest is not manned between 6:30 and 10pm

lights crooked, glass broken at restaurant entrance, socket with wiring exposed close to bar and not enough sockets in room

the pool and bar facilities were private but had secure direct access to the beach and the coastal path

super nice view on the beach from the bar within the resort

the pool bar was also great

hotel in a quiet location but a few shops and bars nearby and nightly entertainment in the hotel

chilling music during dinner; great choice of food (and quality) and local drinks; poolbar open till late, you can chill on the sofa next to enlightened pools; lovely quiet area around;

during the day water aerobics, a few shops and bars around

bar services and entertainment also very good for a family holiday

22 o'clock you have to choose go to bar drink cocktails in silent or go to bed

an adults bar or space for on a night would be brilliant

pools and garden area with bar is clean and nice

a nicer bar area would be good

there weren't a lot of restaurants within walking distance - but the bar el boya was an excellent casual tapas restaurant and i highly recommend

the weekends you need to pay extra to use the beach bar and pool

could do with a more appealing bar and restaurant

the restaurant was comfortable, and you could also eat at the bar by the swimming pool if you wanted to spend the whole day at the hotel and relax

the is no onsite bar to have a drink in or take to the pool

bar prices very reasonable

there is a bar as well and sometimes live music, but at the same time it doesn’t get loud so that you can

not told before hand that both their restaurant and piano bar would be closed.

apartments were lovely and staff especially oliver in the bar were exceptional

a lot to be fair, it is fine, location ok, right on the beach, nice pool and pool bar with snacks

maybe some sort of (classy) entertainment would tempt people to come down to the pool bar in the evening to try juan's fabulous cocktails (+)the staff made u feel welcoming, both restaurants were top class and the food was excellent, pool bar and pool area spotless and so relaxing , would recommend to anyone, the views were spectacular (+) the bar man at the rooftop bar was also excellent (-)poolside bar service was quite slow (+) the staff there and at the pool bar were exceptionally good (+) pool bar menu very good, special of the day dish that we got to try was absolutely delicious (-)think the bar service/food service around the pool area could be improved (+)crew/team was super friendly @ the pool bar (jaime),canaria restaurant, housekeeping(luci) and@ the reception(sir with tattoo),lovely

think kids club could be a bit improved with regard to ventilation

the room service menu was pretty samey and hit and miss in quality

swimming pool beautiful room good parking view

at my 3 and 5 year old could stand in) as well

we were happy that apartment have a kitchen with all the kitchenware you would need

the swimming pool and sauna usage is easy

all day pool, sauna till 00

pool was very cool, but it was only march, and oh leaving!!

the swimming pool was large and very well maintained, and even in february the water was warm enough to enjoy

nice area with a little beach with a bar and good restaurants

brilliant location with few supermarket, restaurant and a bar in the area, by the sea, excellent pool

all the staff were very friendly and the nightly entertainment and bar staff were excellent

staff in the pool side bar could smile from time to time and be a bit more friendly

to nothing in adult entertainment on an evening bar by the restaurant was so small , and always having to wait to be served , far too

the area around is very quiet, nice little bar outside the supermarket be warned very hilly steep walk

jacuzzi fantastic for evenings :) fantastic swimming pool, small pool for kids and jacuzzi, great bar with lunch snacks and cheap happy hour drinks

noise from pool bar at night

was a quiet location, but within walking distance of local shops and bars

very spacious room with large balcony and sea view. pool area and bar is very good.

was really good, bar service really good, fab gin and tonics

plenty sunbeds they let you to fill up the water bottles good food snack bar is open all day friendly staff

the snack bar selection was also limited

snack bar was good

well cleaned rooms and nice bar area and pool

about the place is perfect staff restaurant food beautiful chill out bar on roof with great nightly entertainment hot-tub on balcony with a fantastic view little shop

nothing except a clock at the pool/ pool bar would have been useful.

great helpful staff throughout the resort with reasonable prices during the day at their poolside bar as well as the amazing rooftop terrace, with a fantastic view and vibe

nice bar pool area and and nice and quiet

it was quite a special time for us as my partner asked me to marry him on the roof top bar at the hotel

very friendly cleaners in most day only downfall was the shop in complex closed at 8pm the pool bar across the road closed at 5pm main bar

pool and the food at the pool bar was delicious and quick service

liked the toasties at the snack bar and found all the staff at the reception, bar and shop friendly

possibly the only thing was the onsite bar and mini market shutting early ish.

in the main hotel u could get fresh pizza mad at anytime in the morning by the bar man without any

bar closed at 10

bit of entertainment would be good the odd evening at the bar some nights we stayed in, would have been nice to use the bar more

the hotel plays music by the pool every day and there are drinks served from the bar/restaurant and also from the rooftop bar

hotel bar closed way to early at 5pm, it would have been nice to have a drink in the evening without

no bar after 6 pm

large rooms with views over marina, reception area / bar very smart, staff could not be more helpful

both the lunch at the pool bar and dinner at the hotel restaurant are very good and reasonably priced

pecially jan), fabulous facilities&side bar ,delicious breakfast and superb infinite pool

lovely helpful reception staff

pool bar shut at 5 . why ???

gym didn't seem very clean and missing weight bar pegs

beautiful views great all inclusive food & bar great pools

location, beautiful view from the room also the bar area

the bar food, the entertainment & especially the staff are excellent

the restaurant and bar is reasonably great and food quality is good

food was always fresh. bar staff were very friendly. kids loved the ice-cream on demand.

amazing fresh pizzas in the snack bar at lunch

air con in rooms, could have had entertainment in the adult bar every evening not just weekends, adult pool area fab but not enough signage to advise no kids,

staff from stephanie at reception through the bar and restaurant staff to the cleaning staff were excellent and so

the bar could be more upbeat. live music?

clean, bed really comfortable. there was a jacuzzi! lovely bar on the terrace to watch sunsets !

loved the food sunshine exercise class near the pool bar every morning

everything about the pool area from the amazing views to the pool bar itself

the nightly entertainment in the salon bar was first rate

prices in the bar were expensive

there were plenty of options for entertainment - the pool animation was awesome and the piano and bar in reception at night was a nice feature

cups were a lot smaller than if you had the drink in a glass at the bar area

maybe just tray to give more charm to the bar area in front the swimming pool.

bar was good but no light options such as crisps/chocolate/peanuts… but that’s only a small

were very helpful room was excellent food was excellent music in the bar gym and sauna

-- the red, white and rose they provided were ok -- it would have been nice though to have a bar where we could have had a choice of a few different types of grapes -- spain has such great

keep the bar open up at the sea breeze restaurant in the evening

the sports bar was amazing for the sunset views and open through the night

the bar staff are the friendliest i've ever come across, the entertainment team are friendly and work

the rooftop areas with the sports bar and sun bathing areas are very nice

bottled water in the room was not included and the only way of getting it was by paying at the bar within their opening times

spent an amazing week, all the hotel staff from the reception to the maids, cooks, bar staff and everyone else were great, helpful and accommodating, the location was quiet which

my room was on the 4th floor and had requested one away from the pool bar and to be overlooking the reception at trance as the noise was a little louder than desired

bar service at the poole very slow mainly due to all inclusive guests clearing up drinks port

remember nothing, may be noise from pool area when a cocktail bar was open until 23

barraquito at the bar was

the site has a swimming pool, a small shop bar and restaurant

fresh bread and croissants in the bar every day

staff are excellent, from the suitcase porter to the reception & bar staff

bar staff very very helpful

lunch time we tended to eat at the pool bar and that was reasonably priced for items like chicken sandwich or nachos

only thing we didn't like was the lunch menu and food served and the level 0 bar, the one that was open every day

also did notice that as a solo traveler i was sometimes overlooked when in restaurant/pool bar for service when others say couples were looked after first when i was sitting there

staff were absolutely fabulous especially at the downstairs pool bar can t praise enough

would be nice to have the bar by the quiet pool open longer

no lounge bar area to sit at on an evening after our evening meal as area still used for outside diners

the pool bar and outside service was a welcome retreat from the heat

after dinner, there is no late bar which would have been nice

only bar is the small one by the pool - would be nice to have a social area (on roof terrace or atrium

no real evening bar area. needs high quality bar with occasional entertainment

convenience (15mins from airport) friendly staff, good bar food reasonably priced, magnificent breakfast

air con is a plus and mini bar is just big enough to pop few of your own bits in if you don’t want to pay mini bar prices

clean, tidy with great staff. bar food was lovely too.

the front bar was lovely very welcoming the rooms were spotless

bar would be a bonus and if it opened abit earlier than 12

noisy because room too near bar and restaurant so you can heard all

the bar and restaurant were excellent, craft beers, very good food [the best rabbit for a long time]

style of the hostel , lovely and warm inside the rooms , as all have heaters , food in the gastro bar amazing , real fire going , christmas tree up background music while eating