we used the bar in the evening, which was great

the front bar was lovely very welcoming the rooms were spotless

convenience (15mins from airport) friendly staff, good bar food reasonably priced, magnificent breakfast

air con is a plus and mini bar is just big enough to pop few of your own bits in if you don’t want to pay mini bar prices

very good breakfast selection every day with wonderful bar food and restaurant

jacuzzi fantastic for evenings :) fantastic swimming pool, small pool for kids and jacuzzi, great bar with lunch snacks and cheap happy hour drinks

very spacious room with large balcony and sea view. pool area and bar is very good.

the area around is very quiet, nice little bar outside the supermarket be warned very hilly steep walk

was a quiet location, but within walking distance of local shops and bars

we received complimentary drinks at the pool bar when we arrived

cleanliness & bar staff & chefs

nice area with a little beach with a bar and good restaurants

lot of sunbeds, swimming area and the seating around pool bar and main bar

to nothing in adult entertainment on an evening bar by the restaurant was so small , and always having to wait to be served , far too

all the staff were very friendly and the nightly entertainment and bar staff were excellent

pool was very cool, but it was only march, and oh leaving!!

great that hotel has a pool and sauna

all day pool, sauna till 00

the swimming pool was large and very well maintained, and even in february the water was warm enough to enjoy

we were happy that apartment have a kitchen with all the kitchenware you would need

22 o'clock you have to choose go to bar drink cocktails in silent or go to bed

a nicer bar area would be good

bar services and entertainment also very good for a family holiday

bar area poorly staffed with long queue for drinks

pools and garden area with bar is clean and nice

super nice view on the beach from the bar within the resort

during the day water aerobics, a few shops and bars around

the pool bar was also great

the staff was friendly enough, the bar service was great and entertainment also very good

chilling music during dinner; great choice of food (and quality) and local drinks; poolbar open till late, you can chill on the sofa next to enlightened pools; lovely quiet area around;

was clean, had a lot of space, free entertainment, swimming pool as well as a restaurant and bar available

there was no hot snacks at pool bar , food was a bit bland would have liked a few spicy

staff daniel and christian in the main bar where brilliant really made our stay comfortable and looked after

staffs, vegetarianas foods of restaurante (on special request) and swimming pools, chill out bar @ 9th floor is wonderful

chill out bar , the room view and the complementary gifts we got

no real bar scene at night in the hotel, relax cafe next door does have a live music night

lights crooked, glass broken at restaurant entrance, socket with wiring exposed close to bar and not enough sockets in room

the cash lunch bar food was poor

bar which serves drinks to guest is not manned between 6:30 and 10pm

the pool and bar facilities were private but had secure direct access to the beach and the coastal path

didnt cook dinner as nearby bar had really good food and good

every day, beach very close to the property, nice bar with low prices just next to the

staff also unhelpful at getting guests taxis, this was rectified by the helpful bar

the nice pool bar ordering the before day , cook an excellent 'paella de mar' take away, eaten on our veranda

olga's bar next to the pool povides great cocktails :) the apartment is cleaned and towels changed every

good service at pool bar

breakfast, lunch and dinner with a lot of variaty and in between you could order at the bar at the pool, like hamburgers, sandwiches and fries

courtesy and friendliness of all staff from reception to bar to restaurant and the cleaning staff all responded with a smile and

staff particularly welcoming, friendly & helpful, all except the bar staff

not many varieties on the bar food menu

were a little hit and miss, most were very polite but the pool bar man seemed a little grumpy

for everyone and i between the meal times and all throughout the day they have a pool snack bar which is stocked with pizzas, burgers, hotdogs, chips and fresh fruits and pastries

all inclusive . food was good. drinks from bar also good.

and the best thing is the vines, sangria and beer always on tap so you don't need to wait at the bar

no race for sunbeds was plenty to go around nice pool bar snacks available through the day

infernet connection not so good, all entertainment is paid, pool and bar close early

the only snacks at the pool bar were same sandwiches everyday, no other snacks at all

get near any of the meats which was a shame, all meals are generally good and a lovely salad bar but a small queue now and again

food was good, bar staff very friendly and the rooms very clean. lots to choose from food wise.

our room was close to the reception, pool and bars which was perfect for our one night stay

got a room facing the bar street outside the hotel, and unfortunately, it was pretty noisy at night

staff were really friendly, all inclusive was well worth the money, the cocktails at the pool bar were lovely, the snack bar open nearly all day was very handy, lovely breakfast in the buffet,

and a wide variety of food in the snack bar

the pool bar offers a lot of tables where you can sit during the day and in the evening to watch the shows

was only slightly chilly but was still fun to swim around in, and the cocktails in the poolside bar were smashing

difficult characters -nice, free of charge indoor spa area - we loved the rooftop jacuzzi and the bar next to it -comfortable

dinning and bar staff exceptional

bar was great and very relaxing

food and bar were fantastic, with a good selection of different foods, and drinks

bars are really good as well

self service bar, the cava and cocktails on the all inclusive and the food at the pool bar and the restaurant

there should have been more early entertainment in the pool bar early evening

only for 5 mins as the maintenance guys came very quick too but lucky we had cocktails from the bar with us plus a screen to watch tv so not a problem either as it was quickly

do with more tables and chairs in the bar area on an evening when entertainers are performing as not enough and room to put more

bar staff was also excellent, suggesting different cocktails

the palm trees sitting area at the bar was a lovely place to relax in shade, away from the pool area

my room which had a fantastic position over looking the pool what let it down was noise from the bar at night, i don’t mean between the hours of 12am 01am i’m mean some nights 2am till 4:30am

all inclusive was good value for money, access to soft drinks 24/7 and bar open until midnight

few self-service stations around hotel and drinks from bars are great

location, breakfast-lunch +dinner also snacks the whole 24hrs. bar 24hr also.

the rooms are a bit dated and there is no access to a bar or food

not enough choice of beer and wine in the honest bar beside the pool

a bar fridge would have been nice so that i could have a drink and a snack before settling in

very nice pool area, where you can enjoy evening/night with wine or beer

pool needs cleaning and maintenance.

location - above the beach, with views over the sea and the famous dunes - close to loads of bars and restaurants

that we couldn’t use the snack bar until 11 so couldn’t help yourself to the self use coffee machine

also, the pool side snack bar menu is not included in the all inclusive either so a tad confusing when you first arrive

great position at beginning of sand dunes. fabulous sea views. nice bar and entertainment

the snack bar is a really nice free lunch option

we didn't care but they gave us 1) a free late check out; 2) waived (unnlecssarily) mini bar bill really fair, really good experience

proximity of pool to street. crowded breakfast room, bar and fitness suite. small size of pool.

only thing we were a little disappointed with is the bar closes at 5pm

really warm welcome from staff pool area really relaxed and great vibes breakfast was awesome!

little complex, beautiful gardens and pool area

bar service on the thursday afternoon was very very slow

i didn't notice the glass :d) i can't even say more positive feedback about the atelier coctail bar and about the siam spa

saharah style ), fantastic restaurant and bar and ever so friendly staff at reception and in restaurant

bar and restaurant very good , lovely pool

poolside bar opening times , only 1 pm - 5 pm

location for the restaurants & bars were within easy reach

good bar service, great room, good a/c

some smoke free tables in bar but right next to smoking tables

of all we arrived late around 12 o'clock pm, and we were pleasantly surprised that the lobby bar worked 24/7 and after the long flight we were able to get a drink and a snack, before going to

didn’t like how i was asked to wear a top over my bikini by the poolside bar as a woman but men could go without tops

the pool, jacuzzi and bar were all close by together which made it feel relaxing

restaurant / breakfast reception staff swimming pool / jazcuzzy / gardens

pool is freezing

clean place with nice outdoor pool. shout out out to the big chess pieces next to the pool.

pool / jacuzzi area

better mini bar selection would be nice

although the mini bar did help with this at times

the location is a short walk to the bars but far enough to be quiet and feel exclusive

safe you would have to pay for and no fridge unless u empty the mini bar and even then it's a bit rubbish not that

mini bar as stated in booking coffee facilities not what i understood it to be price seemed high for

theres also a snack bar that serves bbq, pasta, salad, etc if you want to eat lunch there or theres some great food

the food was good, we especially liked the lunch at the snack bar and we could have any cocktail or drink from the menu

food was very disappointing and the terrace bar was never open in the evenings also in the evening you was very restricted in seating outside

was great and value for money, restaurant offered many choices and quality was high pool bar food was lovely too and some good choices on nculding bbq on certain

staff, cleanliness, quiet around the pool, lively in the bar at night, great selection at breakfast with your eggs and bacon cooked to order

would be nice if the bar was open in the evening for a pre-dinner drink

recommend their

spacious room with all the amenities, pool was clean and spacious, bar supplied a wide supply of drinks as well as a fast selection of cocktails

kevin, javier), location of hotel, super comfortable bed, excellent cleaning nice pool area and bar room well equipped and good size, great

only issue i had was the price of the products in the mini bar in the room but there is plenty of shops close by to get any bits you need

the swimming pool is good as is the poolside bar too

hotel that’s had a public area facelift, great pool and bar area that has entertainment of an evening

outside bar area is excellent and always clean, but as it’s fully open, smoking is allowed in both the

we were right above the main pool bar area, which we thought would be noisy but when the sliding doors were closed you couldn’t

breakfast choices great- full cooked, omelette bar, continental, cereals, juice, fruit everything you could want

understaffed que to bar reception some staff great some rather rude as in short dissmisie answers to questions

are non smokers and although the outside pool bar was absolutely lovely we tended not to eat our lunch outside because of the amount of smokers

lovely cocktails and bar menu has everything you could ask for

2 big pools, bar and the most important thing for me food

at the restaurant and the pool bar you may encounter the best service ever - even with a mask on - you can see the blink in their

barbacan was brilliant

the staff here are friendly and helpful and the bar staff and pools are great

the pool bar prices were expensive in comparison to the resort including snacks for children

the bar staff around the pool and evening bar were very rude.

the staff was fantastic, stephen from the bar was super charismatic and his cocktails hit the spot

food could have been better across all meals. especially the pool bar menu

room and bar, kids pool warm with slides, beautiful bar with lovely staff

bar and restaurant are also really good

also the bar staff were particularly attentive and helpfull often providing us with information that should

didn’t work there usually (chef didn’t know how to prepare dishes on the menu, people at the bar didn’t know the menu) breakfast buffet dramatically declined in offer and quality, etc

is a person behind the bar who does not like his job and it is clearly visible

the bar area in the evening was sometimes unbearable with the lack of fans or ac

the snack bar drinks options were fine but not extensive, a dedicated pool bar would be better

i also thought the bar and buffet prices were high

staff, especially pablo at the bar were amazing

all very good.,,pool side bar was fantastic....thank you

lady who serves at the pool bar is very lovely

nice pool could have done with a bar inside the

staff were very friendly and swimming pool was decent size with a nice bar in the middle

excellent and the hotel installations very particular ,la piscina el bar en la piscina y sus access

service in pool bar was great, you could have cocktails or bartender will make you one

the plenty small shops and bars around the swimming

the lady behind the bar at reception level was very offhand

with the exception of one of the bar staff in the main lobby area

staff location entertainment size of room bed airco pool bar and pool restaurants

no toilets near the buffet area. the one by the bar is too far

there is a gym and a spa and also an outdoor bar with lounging area which is stunning

the bar staff round the pool

liked that there was no ambient music anywhere - music confined to good pianist in the bar in the evening until 8

waiter service around the pool was great and there's a great view from the pool bar overlooking the sand dunes

everything! bar staff were super friendly and welcoming. will definately be back

from everyone, but a special shout to raul on reception, and to eduardo, ayoze and valerio at the bar who make the place what is and are such fun

traveller would very easily make friends here facilities are great, rooftop sauna and amazing bar and staff the bar staff go thru extra mile to make you feel welcome the rooms are modern and

lolo, raul at the reception are very efficient, the staff at the bar and restaurant, ayose, diego, edu, david, jhonny are the best people one can hope to have in

staff outstanding especially david the lovely bar manager

not hard but supportive enough, there were extra blankets for still cool nights in february bar man nights exceptionally attentive; only one grumpy one during day; friendly staff especially

was usualy served under heaters and so not as hot as it could be the hotel had no indoor bar

moody little bar man

pedro the bar man

the apartments could be better soundproofed, our apartment was right next to the bar and i'm an early riser on holiday so usually early to bed, so it was hard to sleep with aqua's

noisy entertainment around pool no kettle in room hot breakfast food was cold

quiet and relaxing, large room with coffee machine and capsules + a bottle of water on arrival, pool towels, beach slippers and bathrobes

separate sunbathing away from pool

comfortable accommodation nearby pool close to bus stop

there are multiple pools to choose from, one is in a shape or a ring around an 'island' with a bar and 'beach' and makes swimming so much more interesting than just a square pool, there are

the theme, the rooms, the central bar area. also reasonably priced

pool snack bar had very little choice, breakfast was very good but stayed the same each day

snack lunches at the poolside bar were also very good

lovely african bar & pools around the resort. lots of greenery.

a barmaid at the reception bar did not like us on sight and was consistently unhelpful

the not so good coffee from the automatic machines) although offered at extra charge from the bar in pool

the bar service and service in general was excellent

highlight is the breakfast - probably the most extensive and high quality breakfast bar i have ever seen

the pool bar could of done with more staff as it got really busy.

you can use the pool and loungers on the roof bar monday to friday at no extra cost

wish to have more local cava or champagne options on the pool bar menu

importance of excellent customer services, all staff are well presented - they certainly set the bar high when it comes to standards

bar was very high quality

music from club bar on roof from 9am on the saturday

drinks at the bar are €12 for a cocktail, one of the bartenders was great and cared about making it properly

the spa was really wonderful and the staff were excellent

breakfast was superb and the location was fantastic

breakfast is extremely busy and noisy, food is warm not hot

in the room, ac is set to a minimum of 22c which didn't bother me but is worth noting, spa costs extra (around £45 a day), one of those places that tries to extract money from you

in the popular hotel bar by the sea, one singer cleared the bar at around 5pm

odd opening hours for food at the blu bar - one of the pool bars, 12-1 and then 3

some furnishings need updates. rose bar and restaurant a little dated

the bar staff in the rose bar were great, a real show of creating and presenting the cocktails

there is however a great kids pool and the kids club is there, and we based ourselves there with our 7 and 2 year old

from daily bingo and workout classes in the pool, to the tiki bar and huge gym, as well as fun and helpful staff

eat at pool bar - good menu at reasonable prices and nicely presented

the complex has 3 pools, a pool bar and restaurant but also a supermarket thus you can simply get a drink from the supermarket and

the beach bar is overpriced.

hotel bar closing at 10pm which is very early

the staff at the front pool bar were lovely...the playlist music as you sunbathed was class

pool bar was closed but we think this was seasonal.

mainly due to lack of visitors which is sad so certain parts of the hotel weren t open libby bar which normally i love to use and the disco pub

a bar near the pool area, very close to the beach, access to promenade

told we had to wear trousers at the poolside bar for dinner but when we turned up everyone else was in shorts

in the purple bar closed too early 10:30 its too early

we were right above the main bar which was a little annoying with a child if we were in bed before 11pm but understand it’s a

the location is awesome and you can enjoy romantic sunsets at the bar next to the sea

-snacks between bf/lunch and lunch/dinner would need more variety -snacks at the evening bar only include peanuts -pools close to early (6:30pm), when the sunset is ca

bar quality/service fantastic- quality of drinks excellent , never had to wait at the bar

it lacked a small bar or cafeteria where you could get something sweet sometime

the views from the sunset bar and the gym are amazing, an ideal place to go if you want to disconnect and enjoy

excellent - great views - fantastic top floor infinity pool and bar - regular free bus service to maspalomas - we go away 3 times a year and this is the first time

bar food was not good

very rude and unhelpful staff at the bar near the rooftop pool

there is also a self serve bar in an outside room on the roof that is always open to guests

the terrace and honesty bar was a nice touch

from the first seconds and that is why we decided to arrange our dinner from the upstairs honesty bar and just enjoyed our room - thanks especially for that opportunity

a small rooftop bar allowed self service at all times

only thing i can think of is that the breakfast room/restaurant was quite chilly in the mornings

although the bar and restaurant were closed due to the pandemic they were planned to be opened soon

aren’t really negatives, just things to be aware of: the rooftop bar was a lot more expensive than other places

the roof top terrace with a dip pool and bar is perfect for relaxing after a long day walking the streets of vegueta and triana

location, modern luxurious interior, quiet & tranquil rooftop pool with bar and seating area

hotel bar was not available yet

roof top bar was a great place for a night cap, thanks alberto

the rooftop bar is phenomenal with the most incredible view of the cathedral

central location, helpful friendly staff, rooftop bar with wonderful views, breakfast was really nice, cozy; we will come

all the staff were very friendly, breakfast was great and the rooftop bar was a wonderful feature

the roof top bar is a huge added bonus

great location very comfortable and quiet, nice relaxing roof top bar space

the honesty bar was such a great idea

the location is perfect to be able to see the old town, with a lively bar one street away and the christopher columbus museum two streets away

rooftop plunge pool and bar was the perfect environment to relax and read

in the centre of the stunning old town, lovely room, roof top honesty bar and sun terrace equipped with sofas, sun beds, fabulous breakfast and exceptional

the is no onsite bar to have a drink in or take to the pool

there weren't a lot of restaurants within walking distance - but the bar el boya was an excellent casual tapas restaurant and i highly recommend

the restaurant was comfortable, and you could also eat at the bar by the swimming pool if you wanted to spend the whole day at the hotel and relax

loved the beach club and the sushi bar for lunch

could do with a more appealing bar and restaurant

oh and i'd open the rooftop bar at 11 am

associated rooftop bar opens at 15

pool and rooftop bar were lovely, the drinks were great

location , roof top bar great fun and the staff were very helpful and friendly

the pool and rooftop bar were exceptional

maybe some sort of (classy) entertainment would tempt people to come down to the pool bar in the evening to try juan's fabulous cocktails (+)the staff made u feel welcoming, both restaurants were top class and the food was excellent, pool bar and pool area spotless and so relaxing , would recommend to anyone, the views were spectacular (+) the bar man at the rooftop bar was also excellent (-)poolside bar service was quite slow (+) the staff there and at the pool bar were exceptionally good (+) pool bar menu very good, special of the day dish that we got to try was absolutely delicious (-)think the bar service/food service around the pool area could be improved (+)crew/team was super friendly @ the pool bar (jaime),canaria restaurant, housekeeping(luci) and@ the reception(sir with tattoo),lovely

pool bar / room service food was of a lower quality than i expected

the amenities are well maintained and the gym is excellent

pools are awesome, especially having a kid pool

- excellent and large pool area - direct beach access for hotel guests - very friendly staff - room safe & private

1 overworked waiter and a very limited fixed price menu with no bar apart from canned beer and house wine

there was a weird unpleasant smell on the first floor. no bar in the hotel.

would be good to have a cafe/ bar open after 9:00pm on the premises and tea making facilities in the rooms

hotel has a lovely coffee shop which closes around 9, would be lovely to have a little bar on site that where you could get a drink later into the evening

nothing really! maybe keep the bar open beyond 7pm!

very helpful specially in the bar and reception

bar works till the late hours, so you can always go down for a beer

we could order the dinner

very good, helpful staff. bar and restaurant very good but not very expensive.

a large hotel, with a nice bar and restaurant area

was really good, bar service really good, fab gin and tonics

great kitchen facilities, great shower, and a wonderful sea view from balcony, the complex has a bar at the pool, and a shop, and there is a small town which you can walk to, also good bus links

choice of cocktails in the bar on the ground floor

plenty sunbeds they let you to fill up the water bottles good food snack bar is open all day friendly staff

snack bar was good