it lacked a small bar or cafeteria where you could get something sweet sometime

bar food was not good

excellent - great views - fantastic top floor infinity pool and bar - regular free bus service to maspalomas - we go away 3 times a year and this is the first time

very rude and unhelpful staff at the bar near the rooftop pool

the views from the sunset bar and the gym are amazing, an ideal place to go if you want to disconnect and enjoy

everything! bar staff were super friendly and welcoming. will definately be back

staff outstanding especially david the lovely bar manager

traveller would very easily make friends here facilities are great, rooftop sauna and amazing bar and staff the bar staff go thru extra mile to make you feel welcome the rooms are modern and

lolo, raul at the reception are very efficient, the staff at the bar and restaurant, ayose, diego, edu, david, jhonny are the best people one can hope to have in

from everyone, but a special shout to raul on reception, and to eduardo, ayoze and valerio at the bar who make the place what is and are such fun

the snack bar drinks options were fine but not extensive, a dedicated pool bar would be better

the bar area in the evening was sometimes unbearable with the lack of fans or ac

is a person behind the bar who does not like his job and it is clearly visible

staff, especially pablo at the bar were amazing

non existent in bar area and restaurant and needs to be installed and improved

at the bar and food hall

at the restaurant and the pool bar you may encounter the best service ever - even with a mask on - you can see the blink in their

2 big pools, bar and the most important thing for me food

understaffed que to bar reception some staff great some rather rude as in short dissmisie answers to questions

are non smokers and although the outside pool bar was absolutely lovely we tended not to eat our lunch outside because of the amount of smokers

food could have been better across all meals. especially the pool bar menu

bar and restaurant are also really good

room and bar, kids pool warm with slides, beautiful bar with lovely staff

also the bar staff were particularly attentive and helpfull often providing us with information that should

didn’t work there usually (chef didn’t know how to prepare dishes on the menu, people at the bar didn’t know the menu) breakfast buffet dramatically declined in offer and quality, etc

the pool and common areas are very well maintained, and the staff is incredibly friendly and helpful

the resort is remote to a degree[that's what we liked the most], the pool is cool and the ability to use the bbq facility works really well

great that hotel has a pool and sauna

all day pool, sauna till 00

excellent views even from the pool

the pool, jacuzzi and bar were all close by together which made it feel relaxing

very nice pool area. good location.

restaurant / breakfast reception staff swimming pool / jazcuzzy / gardens

have been to sanom many times for pool days and this my second time staying

restaurant / breakfast reception staff swimming pool / jazcuzzy / gardens

would be nice if the bar was open in the evening for a pre-dinner drink

recommend their

kevin, javier), location of hotel, super comfortable bed, excellent cleaning nice pool area and bar room well equipped and good size, great

the bar staff were great too really friendly and made the atmosphere fun and relaxed

spacious room with all the amenities, pool was clean and spacious, bar supplied a wide supply of drinks as well as a fast selection of cocktails

the bar staff became as

the staff here are friendly and helpful and the bar staff and pools are great

in particular, bar staff dina and the animation team max, roberto, bene and patrick made our stay phenomenally fun

the staff was fantastic, stephen from the bar was super charismatic and his cocktails hit the spot

the pool bar prices were expensive in comparison to the resort including snacks for children

we were right above the main pool bar area, which we thought would be noisy but when the sliding doors were closed you couldn’t

clean, comfortable and relaxing environment with a nice bar area.

drinks at the bar were very expensive.

what we loved: the pool area and adjoining bar which served great lunch options & terrific aperol spritz

outside bar area is excellent and always clean, but as it’s fully open, smoking is allowed in both the

later bar hours would be nice as it closes at 6:45 but not too much of an inconvenience

better mini bar selection would be nice

the location is a short walk to the bars but far enough to be quiet and feel exclusive

safe you would have to pay for and no fridge unless u empty the mini bar and even then it's a bit rubbish not that

mini bar as stated in booking coffee facilities not what i understood it to be price seemed high for

i was impressed the bar was open so late and that we could get late night snacks at 12am

the cocktails were all included in the all inclusive and were as good as if you bought them at a bar, a 24 hour bar to take advantage of also which was excellent

staff were very friendly and the bar at the far end of the complex, under the rooms were very good with our son oli and kept

my room which had a fantastic position over looking the pool what let it down was noise from the bar at night, i don’t mean between the hours of 12am 01am i’m mean some nights 2am till 4:30am

many choices for the food, convenient transport, nice bar and some performance was really nice.

we didn't care but they gave us 1) a free late check out; 2) waived (unnlecssarily) mini bar bill really fair, really good experience

only thing we were a little disappointed with is the bar closes at 5pm

proximity of pool to street. crowded breakfast room, bar and fitness suite. small size of pool.

the pool,the rooms,the restaurant and in particular the staff

we didn't care but they gave us 1) a free late check out; 2) waived (unnlecssarily) mini bar bill really fair, really good experience

jose in the pool bar very rude to a few customers

only for 5 mins as the maintenance guys came very quick too but lucky we had cocktails from the bar with us plus a screen to watch tv so not a problem either as it was quickly

hotel great location, rooms spotless cleaned every day, all staff very friendly bar 2 in the snack area, couldn't fault this hotel in any way

the pool bar was great always playing cards with my family and having nice drinks thanks to the barman

bar staff was also excellent, suggesting different cocktails

theres also a snack bar that serves bbq, pasta, salad, etc if you want to eat lunch there or theres some great food

bar staff very attentive as were the lunchtime pool bar - lovely seafood

was great and value for money, restaurant offered many choices and quality was high pool bar food was lovely too and some good choices on nculding bbq on certain

the food was good, we especially liked the lunch at the snack bar and we could have any cocktail or drink from the menu

pool area, pool bar restaurant bar, location close to bars, restaurants, shops, everything to

and a wide variety of food in the snack bar

we didn’t use the bar so can’t comment on that but overall we were impressed with the hotel and would defiantly

got a room facing the bar street outside the hotel, and unfortunately, it was pretty noisy at night

next to them you have a snack bar to quickly eat something like pizza or a small burger

staff were really friendly, all inclusive was well worth the money, the cocktails at the pool bar were lovely, the snack bar open nearly all day was very handy, lovely breakfast in the buffet,

the pool bar offers drinks from 11 am to 11 pm with 2 local beers on offer and various cocktails which are

was usualy served under heaters and so not as hot as it could be the hotel had no indoor bar

not hard but supportive enough, there were extra blankets for still cool nights in february bar man nights exceptionally attentive; only one grumpy one during day; friendly staff especially

pedro the bar man

the apartments could be better soundproofed, our apartment was right next to the bar and i'm an early riser on holiday so usually early to bed, so it was hard to sleep with aqua's

one bar day pool bar only one bar person evening bar outside it was cold, a lounge bar would be better

the only snacks at the pool bar were same sandwiches everyday, no other snacks at all

little touches like slippers in the room and blankets in the outdoor bar etc

get near any of the meats which was a shame, all meals are generally good and a lovely salad bar but a small queue now and again

our room was close to the reception, pool and bars which was perfect for our one night stay

noisy entertainment around pool no kettle in room hot breakfast food was cold

comfortable accommodation nearby pool close to bus stop

quiet and relaxing, large room with coffee machine and capsules + a bottle of water on arrival, pool towels, beach slippers and bathrobes

separate sunbathing away from pool

all inclusive . food was good. drinks from bar also good.

and the best thing is the vines, sangria and beer always on tap so you don't need to wait at the bar

for everyone and i between the meal times and all throughout the day they have a pool snack bar which is stocked with pizzas, burgers, hotdogs, chips and fresh fruits and pastries

the guys on the bar were also fantastic and knew our favourite drinks by memory

no race for sunbeds was plenty to go around nice pool bar snacks available through the day

the bar at the pool closed at 4 o'clock. ud83dude02 no, everything was just wonderful.

bars are really good as well

bar was great and very relaxing

dinning and bar staff exceptional

food and bar were fantastic, with a good selection of different foods, and drinks

eat at pool bar - good menu at reasonable prices and nicely presented

hotel bar closing at 10pm which is very early

the complex has 3 pools, a pool bar and restaurant but also a supermarket thus you can simply get a drink from the supermarket and

swimming pools buffet in the restaurant had a great choice of food staff very helpful food in the bar was excellent and great intertainment lovely and quiet in the apartment at night

the beach bar is overpriced.

some smoke free tables in bar but right next to smoking tables

of all we arrived late around 12 o'clock pm, and we were pleasantly surprised that the lobby bar worked 24/7 and after the long flight we were able to get a drink and a snack, before going to

two large pools with lots of seating and a nice bar

didn’t like how i was asked to wear a top over my bikini by the poolside bar as a woman but men could go without tops

location for the restaurants & bars were within easy reach

saharah style ), fantastic restaurant and bar and ever so friendly staff at reception and in restaurant

elier) was amazing and the gym was

bar service on the thursday afternoon was very very slow

bar and restaurant very good , lovely pool

the cocktail bar

all the staff beginning with reception, dining room, and bar are courteous and helpful

courtesy and friendliness of all staff from reception to bar to restaurant and the cleaning staff all responded with a smile and

every evening different artistic program organised, clean and nice outdoor swimming pools and bar

especially xander on the front desk and all the staff on the grill section of restaurant and the bar staff were brilliant at their jobs but also very friendly welcoming and made us feel

not many varieties on the bar food menu

the snack bar is a really nice free lunch option

live evening music was packed so had to sit inside with competing bar music

location - above the beach, with views over the sea and the famous dunes - close to loads of bars and restaurants

staff were friendly and helpful, especially the evening bar staff

seemed to always return from day tours in the one hour no food was available between lunch, snack bar and dinner

the pool area with bar is great

excellent and the hotel installations very particular ,la piscina el bar en la piscina y sus access

staff were very friendly and swimming pool was decent size with a nice bar in the middle

all very good.,,pool side bar was fantastic....thank you

just be careful you don't get put in a first floor room over the bar area, as it is very noisy and some of the rooms really do need refurbished desperately

olga's bar next to the pool povides great cocktails :) the apartment is cleaned and towels changed every

a shame that bar olga was so fenced in

every day, beach very close to the property, nice bar with low prices just next to the

staff also unhelpful at getting guests taxis, this was rectified by the helpful bar

the nice pool bar ordering the before day , cook an excellent 'paella de mar' take away, eaten on our veranda

told we had to wear trousers at the poolside bar for dinner but when we turned up everyone else was in shorts

the staff at the front pool bar were lovely...the playlist music as you sunbathed was class

mainly due to lack of visitors which is sad so certain parts of the hotel weren t open libby bar which normally i love to use and the disco pub

improvement could be to establish a small coffee bar with real high pressure italian espresso machine in one of the cafes/bars

the pool side bar with maryela, enriques, maria and the others was also great

activities are offered by the hotel - gym with necessary equipment - rooftop pool with a bar (20% off) and sunbeds (big beds) - main pool with sunbeds and umbrellas - parking is free and

roof top bar is an absolute disaster staff is so rude we stayed downstairs the whole time

staff daniel and christian in the main bar where brilliant really made our stay comfortable and looked after

staffs, vegetarianas foods of restaurante (on special request) and swimming pools, chill out bar @ 9th floor is wonderful

beers at the bar are overpriced

only disappointment was the snack bar by the pool- we felt that this could have had better options, e

staff location entertainment size of room bed airco pool bar and pool restaurants

food was really good, the pool bar had a lot of bevarages to choose from, variety of everything

the plenty small shops and bars around the swimming

service in pool bar was great, you could have cocktails or bartender will make you one

-snacks between bf/lunch and lunch/dinner would need more variety -snacks at the evening bar only include peanuts -pools close to early (6:30pm), when the sunset is ca

we were right above the main bar which was a little annoying with a child if we were in bed before 11pm but understand it’s a

occasional bar staff being short tempered

in the purple bar closed too early 10:30 its too early

the location is awesome and you can enjoy romantic sunsets at the bar next to the sea

areas for improvement would be the pool bar food menu and speed and friendliness of staff

there are multiple pools to choose from, one is in a shape or a ring around an 'island' with a bar and 'beach' and makes swimming so much more interesting than just a square pool, there are

lovely african bar & pools around the resort. lots of greenery.

snack lunches at the poolside bar were also very good

the theme, the rooms, the central bar area. also reasonably priced

the bar staff in the rose bar were great, a real show of creating and presenting the cocktails

in the popular hotel bar by the sea, one singer cleared the bar at around 5pm

odd opening hours for food at the blu bar - one of the pool bars, 12-1 and then 3

some furnishings need updates. rose bar and restaurant a little dated

there is however a great kids pool and the kids club is there, and we based ourselves there with our 7 and 2 year old

prices of food and drinks at the pool bar are reasonable and food looks fantastic

liked that there was no ambient music anywhere - music confined to good pianist in the bar in the evening until 8

hotel is excellent, staff are polite and professional, really lovely pool bar with exceptional views and food is great too

they were super-helpful at reception as well as in the bar or restaurants

waiter service around the pool was great and there's a great view from the pool bar overlooking the sand dunes

a barmaid at the reception bar did not like us on sight and was consistently unhelpful

highlight is the breakfast - probably the most extensive and high quality breakfast bar i have ever seen

the bar service and service in general was excellent

the not so good coffee from the automatic machines) although offered at extra charge from the bar in pool

in general were ok but in bar area being english we found we were treated as second class citizens we were not served

maybe some sort of (classy) entertainment would tempt people to come down to the pool bar in the evening to try juan's fabulous cocktails (+)the staff made u feel welcoming, both restaurants were top class and the food was excellent, pool bar and pool area spotless and so relaxing , would recommend to anyone, the views were spectacular (+) the bar man at the rooftop bar was also excellent (-)poolside bar service was quite slow (+) the staff there and at the pool bar were exceptionally good (+) pool bar menu very good, special of the day dish that we got to try was absolutely delicious (-)think the bar service/food service around the pool area could be improved (+)crew/team was super friendly @ the pool bar (jaime),canaria restaurant, housekeeping(luci) and@ the reception(sir with tattoo),lovely

the staff are amazingly friendly, the pool, gardens and kids club are fantastic.

ggy chips, watery bolognese,

the breakfast buffet was top-notch

great breakfast buffet

chilling music during dinner; great choice of food (and quality) and local drinks; poolbar open till late, you can chill on the sofa next to enlightened pools; lovely quiet area around;

hotel in a quiet location but a few shops and bars nearby and nightly entertainment in the hotel

super nice view on the beach from the bar within the resort

the bar was also very nice, there was live music every evening

the staff was friendly enough, the bar service was great and entertainment also very good

not told before hand that both their restaurant and piano bar would be closed.

a lot to be fair, it is fine, location ok, right on the beach, nice pool and pool bar with snacks

there is a bar as well and sometimes live music, but at the same time it doesn’t get loud so that you can

apartments were lovely and staff especially oliver in the bar were exceptional

bar prices very reasonable

there were free sunbeds always available next to the pool and hotel bar was more price convenient than the 'outside'

bar which serves drinks to guest is not manned between 6:30 and 10pm

the pool and bar facilities were private but had secure direct access to the beach and the coastal path

bar was exceptionally quiet after the evening meal maybe if there was more night entertainment

lights crooked, glass broken at restaurant entrance, socket with wiring exposed close to bar and not enough sockets in room

drinks at the bar are €12 for a cocktail, one of the bartenders was great and cared about making it properly

excellent facilities including pool and gym and for food was

superb location and excellent staff very nice pool

great spa experience

breakfast has improved with good coffee and better ingredients for breakfast.

hotel could have a bar with some music on in the evenings.

could do with a more appealing bar and restaurant

the restaurant was comfortable, and you could also eat at the bar by the swimming pool if you wanted to spend the whole day at the hotel and relax

the weekends you need to pay extra to use the beach bar and pool

there weren't a lot of restaurants within walking distance - but the bar el boya was an excellent casual tapas restaurant and i highly recommend

you can use the pool and loungers on the roof bar monday to friday at no extra cost

music from club bar on roof from 9am on the saturday

bar was very high quality

importance of excellent customer services, all staff are well presented - they certainly set the bar high when it comes to standards

wish to have more local cava or champagne options on the pool bar menu

breakfast and bar meals were fabulous but chose not to include the evening meals

nice bar pool area and and nice and quiet

nice size swimming pool and great happy hour deals at poolside bar

about the place is perfect staff restaurant food beautiful chill out bar on roof with great nightly entertainment hot-tub on balcony with a fantastic view little shop

nothing except a clock at the pool/ pool bar would have been useful.

a nicer bar area would be good

22 o'clock you have to choose go to bar drink cocktails in silent or go to bed

an adults bar or space for on a night would be brilliant

pools and garden area with bar is clean and nice

bar area poorly staffed with long queue for drinks

liked the toasties at the snack bar and found all the staff at the reception, bar and shop friendly

in the main hotel u could get fresh pizza mad at anytime in the morning by the bar man without any

pool and the food at the pool bar was delicious and quick service

handy for getting too the pool on floor 10 just up 2 flights of stairs lovely pool area and snack bar lovely quality

possibly the only thing was the onsite bar and mini market shutting early ish.

tho) room 109-111 are right next to the pool so you can literally walk right into the water with bare foot

great kitchen facilities, great shower, and a wonderful sea view from balcony, the complex has a bar at the pool, and a shop, and there is a small town which you can walk to, also good bus links

the snack bar selection was also limited

plenty sunbeds they let you to fill up the water bottles good food snack bar is open all day friendly staff

snack bar was good

the hotel plays music by the pool every day and there are drinks served from the bar/restaurant and also from the rooftop bar

the bar closed at 5pm also you could not get any food or water if you arrived after 5 pm

bit of entertainment would be good the odd evening at the bar some nights we stayed in, would have been nice to use the bar more

we also loved the pool bar, the bar staff made the most amazing cocktails

bar closed at 10

pecially jan), fabulous facilities&side bar ,delicious breakfast and superb infinite pool

large rooms with views over marina, reception area / bar very smart, staff could not be more helpful

reception and bar staff excellent and really helpfull

lovely helpful reception staff

the lobby bar is lovely and friendly and stays open till about 1am

beautiful views great all inclusive food & bar great pools

pools, lunch time snacks, comfy rooms, nice bar area

snacks at pool bar are reasonably priced

the pool, bar and restaurant were great and the front desk with the books and open windows gave it a nice

the bar food, the entertainment & especially the staff are excellent

all the staff were very friendly and the nightly entertainment and bar staff were excellent

cleanliness & bar staff & chefs

to nothing in adult entertainment on an evening bar by the restaurant was so small , and always having to wait to be served , far too

nice area with a little beach with a bar and good restaurants

plus the complimentary mini bar in our room fully stocked with water and soft drinks

food was always fresh. bar staff were very friendly. kids loved the ice-cream on demand.

amazing fresh pizzas in the snack bar at lunch

staff from stephanie at reception through the bar and restaurant staff to the cleaning staff were excellent and so

room was fabulous with our own bar and soft drinks in the fridge

and lots of variation and choice every day with lots of space in the restaurant to relax • the bar choices and cocktails all included were great

was lovely, food was exceptional, was worth paying the extra for all inclusive as drinks at the bar were expensive

everything about the pool area from the amazing views to the pool bar itself

clean, bed really comfortable. there was a jacuzzi! lovely bar on the terrace to watch sunsets !

loved the food sunshine exercise class near the pool bar every morning

the nightly entertainment in the salon bar was first rate

was a quiet location, but within walking distance of local shops and bars

jacuzzi fantastic for evenings :) fantastic swimming pool, small pool for kids and jacuzzi, great bar with lunch snacks and cheap happy hour drinks

we received complimentary drinks at the pool bar when we arrived

noise from pool bar at night

very spacious room with large balcony and sea view. pool area and bar is very good.

there were plenty of options for entertainment - the pool animation was awesome and the piano and bar in reception at night was a nice feature

cups were a lot smaller than if you had the drink in a glass at the bar area

maybe just tray to give more charm to the bar area in front the swimming pool.

bar was good but no light options such as crisps/chocolate/peanuts… but that’s only a small

were very helpful room was excellent food was excellent music in the bar gym and sauna

-- the red, white and rose they provided were ok -- it would have been nice though to have a bar where we could have had a choice of a few different types of grapes -- spain has such great

keep the bar open up at the sea breeze restaurant in the evening

the sports bar was amazing for the sunset views and open through the night

the bar staff are the friendliest i've ever come across, the entertainment team are friendly and work

the rooftop areas with the sports bar and sun bathing areas are very nice

bottled water in the room was not included and the only way of getting it was by paying at the bar within their opening times

spent an amazing week, all the hotel staff from the reception to the maids, cooks, bar staff and everyone else were great, helpful and accommodating, the location was quiet which

my room was on the 4th floor and had requested one away from the pool bar and to be overlooking the reception at trance as the noise was a little louder than desired

bar service at the poole very slow mainly due to all inclusive guests clearing up drinks port

remember nothing, may be noise from pool area when a cocktail bar was open until 23

barraquito at the bar was

the site has a swimming pool, a small shop bar and restaurant

fresh bread and croissants in the bar every day

staff are excellent, from the suitcase porter to the reception & bar staff

bar staff very very helpful

lunch time we tended to eat at the pool bar and that was reasonably priced for items like chicken sandwich or nachos

only thing we didn't like was the lunch menu and food served and the level 0 bar, the one that was open every day

also did notice that as a solo traveler i was sometimes overlooked when in restaurant/pool bar for service when others say couples were looked after first when i was sitting there

staff were absolutely fabulous especially at the downstairs pool bar can t praise enough

would be nice to have the bar by the quiet pool open longer

no lounge bar area to sit at on an evening after our evening meal as area still used for outside diners

the pool bar and outside service was a welcome retreat from the heat

after dinner, there is no late bar which would have been nice

only bar is the small one by the pool - would be nice to have a social area (on roof terrace or atrium

no real evening bar area. needs high quality bar with occasional entertainment

convenience (15mins from airport) friendly staff, good bar food reasonably priced, magnificent breakfast

air con is a plus and mini bar is just big enough to pop few of your own bits in if you don’t want to pay mini bar prices

clean, tidy with great staff. bar food was lovely too.

the front bar was lovely very welcoming the rooms were spotless

bar would be a bonus and if it opened abit earlier than 12

noisy because room too near bar and restaurant so you can heard all

the bar and restaurant were excellent, craft beers, very good food [the best rabbit for a long time]

style of the hostel , lovely and warm inside the rooms , as all have heaters , food in the gastro bar amazing , real fire going , christmas tree up background music while eating