there was a live music in the evening but we found their bar doesn't accept card payments so we were left with no drinks

the bar was nice to have a drink during the day as you could sit inside or outside

if you tried to remove it from its base, finally at dinner time you had to buy a coffee from the bar but you were not allowed to return to your table and enjoy it with your dinner

could have provided better bar facilities in the evening.

walking distance was the local town with a number of shops and cafes/bars

nice facilities, very diverse breakfast, and snack lounge bar for my favourite club guests was very good

location with a great friendly bar chirripa opposite

my example, whoever signs the sky bar knows where it is - i never found it

couple of the bar staff members appeared as if we were a burden

setting area and a marble walk way to the next landing where the swimming pool and dining room bar lounge area was

small pool and sad pool bar

food was average and lower quality (all inclusive) the pool bar is missing beverage menu for al (you have to ask what is included in the price) quite a lot od

lobby bar wasn’t to a resort’s standard; friendly staff, however, the level of service wasn’t as

a lot on offer at the pool bar and a bit costly, vending machines expensive and although the breakfast was great on the first

poolside had awesome panoramic view and also to enjoy most magical sunset ;o) bar also had amazing ambience with views over puerto de la cruz

the bar and the outside areas have comfy sofas and chairs for both day and night time

there is no club room bar with premium wine/spirits/snacks

bed was lumpy and needs replacing bar did not stock port!

quality of food lack of entertainment opening hours of bar lack of heating in room

don t really stay in a hotel so couldn t rate the services, bar is reasonable priced for those not staying all inclusive and but the breakfast is amazing

but fix it only on another day - bad cocktails in bar - very loud

tasty and good the breakfast was one of the best i ever ate, and you have also the pool and the bar nearby that let you relax really well

pool/hotel bar not staffed very often

little bit more hot food at breakfast

nice breakfast included, very polite and helpful staff

bar wasn’t open so couldn’t just get a quick glass of water or ice

no bar open on premises but value for money breakfast was lovely

no bar to buy a drink tea or coffee during the day.

in the morning comes from a coffeemachine, so it is not the coffee you get from an outside bar or cafe

there was no bar not even a pool bar

top pool and bar are amazing, great selection for breakfast, walking distance to city centre

pool bar open

a problem but there was no bar service so had to go across the road but not a problem will definitely

though i'm not a swimmer or sunbather the rooftop pool area had a bar where you could sit and get reasonably priced drink and food

and modern room with sea view on the higher floors, nice pool bar on the roof with 2 swimming pools (not heated) , good breakfast with vast selection of

loved the cleanliness, the quality staff, the pools and the garden, the breakfast, the bar and the lounge area

nice relaxed evening experience at the bar with some light entertainment and dancing

great shows, live music in the bar every night

bar and dinning staff were very polite and helpful - we were provided with everything we needed

hotel bar was good with plenty of drinks to choose from plus they have 2f1 happy hours from 17-18:00

was close to bars and the noisiest bar on the square, also near the bins so very noisy every day when they are

no bar in the pool area. however it is a rooftop pool so probably safer that way.

be quick to get a sun bed, no chance of any sleep before 12:30 am due to live music coming from bar opposite

they show a pool bar in the photos but it is not open, that was

there is music from a bar (a live person singing), this stops at 12

aimed at the german & french market if there was entertainment we were not told about it and the bar area was very quiet just a few folk dancing to a lady playing a key board and attempting to

the pool bar and this area was really clean and well maintained

in a nice area pool bar and pool area nice

bar at night with some live music are very nice

was a lovely hotel very well kept grass and garden expect for the pond the pool area was nice and bar was cheap

found the musical entertainment in the bar designed to appeal to a very elderly group

everything was wonderful. we would have liked a later bar service but it didn't impact our stay.

also it wasn't a problem to get ice at bar for a afternoon drink on the balcony

a bit from the center but very quiet and the hotel restaurant and bar is very nice

restaurant and its accompanying bar area were clearly understaffed and you could wait ages for a cocktail or a request for a table

lots of restaurants and bars/cafes are a stone throw away

concierge not very helpful. bar staff very good

in took forever as receptionist more interested in talking to bar staff and was quite ignorant and unfriendly

were a lot of noise outside from the bar next to the hotel

chairs in bedroom just stools noisy til 3am from bar below parking difficult and at a

loved the rooftop bar and outside seating area

the roof top bar and pool are very nice with great views over the city and the breakfasts are good

things - there was no ironing facility at the hotel and the rooftop bar was not yet open in the evening

terrace, where we enjoyed great breakfast with the view of teide (upstairs there is also a bar and a swimming pool which brings good vibes)

busy and lots of restaurants but less nightlife than playa las americas, though there is an irish bar molly malone if you like old irish men singing traditional songs

immaculate comfortable pool areas

great breakfast, nice terrace with sea view, swimming pools.

breakfast was very good with plenty of choice

gave me the key to another room where i was able to sleep, returning to the original room before breakfast

staff-clean surroundings-good breakfast although the lady cooking eggs/omelettes during our stay did not cook them well

for our weekend stay we read many of the previous reviews and noted negative about waiting and bar staff

similar as in the movie “budapest howl” nice, pretty and kind bar receptionist girl, kind waiters, fun and seems enjoying their job a lot

it had all the services, pools, bar and so on

the bar staff had such a great bond as a team

daily night events at the bar place were fantastic

staff were helpful, nice small pool on the roof, clean rooms, nice bar and restaurant to sit outside and watch the world go by

the dining room, terrace and bar staff were all very proficient

outside bar in hotel was lovely and most evenings had live spanish singer with guitar , prices of drinks

300 year old hotel full of character charming staff great restaurant in evenings and terraced bar onto street, we always felt spec returning to hotel at end of day and knew we were staying

at the outside bar area was poor why do waiting staff seem to have tunnel vision

the large bar with palms, like a traditional patio, is elegant and

the bar wasn’t opened in the interior

thing was all good loved our stay very much, bar staff were brilliant very friendly, we will be back again soon

staff were all very friendly and helpful, the hotel was in the perfect location but the bar did not stay open late on weekends

of on site bar and tha one affiliated to the hotel was outdoors and very uncomfortable seating

very quiet and nice gardens, we sat on the bar verandah and watched the green parrots flying around

all great, bar prices really good

the staff were amazing from the hotel reception desk to the dining area and from the bar to the pool

manu the barman was exceptional

bar area was not a relaxing space

pool, bar on the top is nice, it was not very busy

hotel offers excellent amenities, including a swimming pool, a well-equipped kitchen, a rooftop bar with a great atmosphere, and a tv (spanish channels only, which was not an issue for us)

nice pool with bar and lots of sun loungers available

reception staff, very nice pool on the hotel's roof with a bar and excellent view

cool when it's baking hot , it has a pool with a little bar and food there is amazing , the view from the balcony is by far the best view on the island

although it was a bit on the cold side we enjoyed the rooftop pool and a few drinks in the bar area

ublic area with restaurant and bar ) opening the many windows for 5 minutes would have

top floor bar and relaxing area

the roof top bar is an excellent place to hang out and carlos the bar manager was so friendly and welcoming, he

cozy rooftop bar and very varied breakfast buffet with excellent

and the pool bar prices are amazing really cheap

great location, bar prices reasonable, good choice of breakfast plenty of loungers by the pool .

champagne in room which bar staff kindly allowed

nice bar area

great location, nice pool area. bar area nice.

the hotel is right on the promenade, lots of bars with very loud music

roof bar and roof restaurant with fabulous views

pool, comfy beds, location, views, staff particularly alicia

n restaurant and pool bar

no bar for residents only bar for public

the night time bar area looked a bit dull. i didn t use it though so can t really say.

i can't name them all but marcos, barbara and tulia were among your staff

lounge bar area is quite dated and dark

the bar was excellent and the choice of wine really out of the

i liked the person at the bar but i never got his name

inclusive finishes at 11pm which is fine, but the bar is meant to stay open after 12

;nice simple rooms,very quiet;tho'a nice happy bar in the evening

service in restaurant and bar excellent

the pool could have been heated more spoiled the stay

size of the beds and choice at breakfast

so pleasant, helpful and involved in the wonderful stay for me and my children, from the pool bar staff, to the restaurant, housekeeping and reception

15 mins away from beach or the area with main bars and restaurants

swimming pool area is very nice and the price of drinks and food at the bar is very reasonable

ter breakfast pool

that you basically had to walk with a watch the entire time, to figure out for example which bar will be open at what time, where you can get coffee at what time of day

the prices of the drinks at the outside bar are far too expensive

the staff is really kind, there is a comfortable outside pool with a bar and also an inner pool with several types of hidromassage on the 13th floor

i didnt like the food of the bar in the pool

shows for kids there was no variety in the evening at the bar toilets were not completely

in and out bar has great staff, reasonably priced drinks and live music every night

flowers and two black swans, very good breakfast for all the tastes, three stylish restaurants, bar with live music, smiley, warm and helpfull staff, it s more than i expected

it would be great if there was a bar at the spa area.

lobby bar area could be updated a little, has an old feel but still comfortable

i didn t feel like going down to the bar area

the space the food breakfast wow the best paella ever the musicians the bar the pool

the best part of the hotel is the rooftop terrace with jacuzzis and a bar - you can see teide on a nice sunny day, but you also have a nice view of the city

the music at the top bar and restaurant was dreadful that was the only fault

staff, breakfast, location, cleanliness, parking, pool, bar and especially view to the atlantic ocean

the jacuzzi and bar upper level were so fun to hang out at and the views were breathtaking

the rooftop bar is very relaxing

slow service in the bar area during busy periods

mini bar is in the room but small to keep own bottles of wines.

poolside restaurant & bar were ideal for a relaxing pool day

bar at nighttime is pretty good too with good service

the tv was a waste of time, everything foreign, mini bar could be improved.

breakfast was delicious and varied enough each day

also had a nice small gym

traditional yet modern and clean accomodation. would recommend.good selection for breakfast.

breakfast was good and varied.

the breakfast is excellent.

the bar closes very early and the breakfast starts later than in other properties.

the bar shut quite early after dinner.

the breakfast starts later than in other properties and the bar closes quite early.

excellent hotel & excellent service in the reception and the bar they treated us very well

alcohol spirits at bar limited

- it sound a lot from above and from the corridors: many guests decide to stay very late in the bar (open till midnight) and then come back to their rooms rather wildly

the snack bar outside is constantly stocked with pizza, chips, hot dogs and a bbq cooking burgers and chicken

entertainment program for kids food variety pool bar hospitality of all employees

of any alcoholic drinks except beer next to the smaller swimming pool ,i had to walk to the main bar every time i wanted to have a glass of wine

was generally good - the best options were the grills at the snack bar and grill restaurant

the infinity pool and help yourself snack area and fully stocked bar was amazing

mini bar in the room is very poor

room was on the 6th floor and we still were able to hear very clear some drunkards from the lobby bar singing around midnight

the food was amazing, and the snack bar always full with good stuff (we had the all-inclusive option)

there were always beds available and the pool bar was great

need a less sterile bar area for pre evening meal drinks, it’s there…just needs to feel less school dinner/hospital

loved the foam pool party the snack bar was good too and the paella

it is very visible how management is constantly checking restaurant / pool / bars

very nice location, not far from the beach and from the super sport bar flintstones

entertainment and outside bar was great

bar and waitresses in the main entertainment seating area where all grumpy which was sad as

the night of my birthday bar staff sung happy birthday to me as well brought out a cake

this place set the bar super high

estefani best bartender and server at the tiki bar during the day

call outs to jesus at the lobby bar for exceptional customer service, jaqueline for amazing customer service and attention to

little bar in the lounge where you could enjoy an after-dinner drink would have completed the evening

there had been a less formal bar area i could have used prior to changing for dinner, it would have been nice

there is also no bar, which would have been nice to have a separate bar area to relax in the evening, there was just

no source of drinking water or water for the coffee maker, other than a trek to the bar area

no slippers no robes in the rooms no hair conditioner no mini bar bad hair dryer

s advertised ) would be nice if the bar was open beyond 7pm, to give the chance to interact with other

restaurant and bar weren't working so we had to search for other options in the village

reception was barely ever open the entire time, so we couldn't use the onsite bar or chat with other guests

kettle, no water

great hotel with great bar & restaurant

coffee wasn t great and the service in the lobby bar could be a little slow in the evenings

areas of the hotel are a little dated - the main bar area and the outside seating area off reception

every one of the staff were excellent, especially victor in the lobby bar , what a gentleman

we really liked the area by the beach, including the bar and

could expand their juice bar with fresh juices not just upon special request but to the general public

restaurant and bar facilities restrictive.

haven't tried the hotel restaurant but bar service is open all day between 7am-9pm and coffee is really nice

that was sad to wander around the little town with almost all but one bar open

there's no bar in the hotel, and the

make the awareness/availability of drinks from the bar on the terrace more obvious.

the receptionist was lovely, the bar staff great

smoker friendly hotel no smoking areas apart from out the front not allowed by the pool or at bar

for example, the tap water is not drinking water, and they provide you with bottled water in one bar at reception

pools, food, room bars, staff all spot on

bar staff

i also enjoyed the food from the splash bar and of course room service

the rooftop bar at sunset was the highlight of my holiday

we only found this in the evening and in the reception bar area

- despite the hotel being packed you never wait much to be seated or receiving your drinks at the bar or having small talks, shout out to stella, the lovely lady we chatted during dinner service,

amazing pools and room, fantastic views of the sunset and staff were exceptional especially the bar staff rafa and daykel at lago pool

only beer available after 11 o'clock in the snack bar at the square

in buffet was good selection but always stone cold, pool bar snacks very limited and basic and sporadic what was available no options to get snacks,crisps,

the a la carte meal in casa bonita pool bar and grill was absolutely superb

staff at the snack bar were always in a rush and the cups for the drinks are tiny

were so friendly and helpful, loved the help yourself during the day at the pool bar for food/ drinks

to be provided every day with one bottle of water( and not just on arrival day) and the mini bar to be unlocked ( at least to have some ice cubes) (+) a special shout-out to christofer, javi, and gabbriel, the bar staff, for their exceptional hospitality (+) mini bar was well stocked and replenished daily in the all inclusive package (-)only negative thing we have to say is that the pool-side bar did not make very good drinks (-) the evening bar only had one person taking orders (-) the mini bar was locked which is a bizarre concept (-) in piano bar was great with service and drinks (+)great restaurant & bar staff especially

room service menu not the best

everything was on qr codes but wifi was sketchy at times

breakfast was fresh, tasty, and a perfect start to the day

the gym is excellent and the span looked amazing

food at the pool bar was not fantastic.

in the hotel was excellent from reception staff to restaurant staff and bar staff will definitely return had a fantastic

the mini bar availability with no extra charges

like cocktails from pool bar filling like you drink water, completely different taste same cocktails in lobby bar

it was easy to go to the bar to grab a drink and snack and the infinity pool is just amazing

beware the mini bar costs

friendly staff and manager was great only down sides are lack of a bar for a drink after dinner in the evening which is sad as the restaurant and food is excellent

notwithstanding the hotel being five star, we found the restaurant and bar to be quite pricey and the hotel was quite a way out of the town so if you don't have transport

no bar at night for a evening drink and menu needs to change nightly

introduced herself on arrival and made sure we had everything we needed, oscar from the pool bar was pleasant and professional at all times

new quality bar beautiful rooms beautiful facilities 5 star

as a single traveller sometimes overlooked by the pool bar staff over families.

the bar was a bit over expensive

) to the service we received at the bar and restaurant

the food was delicious, and the facilities from the bar and kids club to pilates and the gym were all fantastic

outdoor music on ground floor bar / pool area

the common areas - the rivers, pool areas, restaurants, rooftop bar etc were beautifully furnished and comfortable

the mini bar is also not ridiculously priced

the mini bar offers free drinks and snacks

mini bar in the room is well stocked with a full separate wine fridge

service in pool bar restaurant day 1 was bad. got forgotten.

no nice cocktail bar to use only pool bar as 11 year old not allowed

the bar at the pool with cocktails quality is awesome

we used the gym daily and it had a good selection of equipment and the ice cream bar the children loved so they went to that daily

the bar

pool, lots if loungers, piano bar entertainment was excellent, aqua aerobics classes great choice at breakfast lovely bottle of

enjoyed very much the pool which is overlooking the ocean & as well the sky bar offered a fantastic view as special when we enjoyed the sunset

the service in the main bar area was a little on the slow side.

ol bar service)

bar food in the restaurant very affordable

especially esteban at breakfast he was on point friendly and helpful rikki at beach bar hard working happy and warm ines at reception even called me in uk beige hand to make sure my

the pool was amazing to include the pool staff, room staff, bar staff, and buffet staff.

to the last time, there wasn't enough staff in the pool area, so we had to order at the bar most of the time

loved the pool, spa and bar to watch the sunset

limited lunchtime eating options if you are not using the buffet - bar pool food is very good but menu is limited - plaza and beach are not really walkable unless you

we went to the bar most days and were looked after by jordan

ke g&t) cos it's a 5* hotel

entertainment in the piano bar - too much easy listening and there are step s everywhere so you have to be prepared for

attention to detail is so refreshing - small things such as a lovely welcome drink in the lovely bar area and handing out bottles of water with the pool towels

bar drinks prices are pretty high, especially shorts

a tv in bar to watch football.. supply water with dinner

the adult only pool bar was delightful to sit in and enjoy the

the views from the hotel restaurant and bar don't give it justice, absolutely amazing

-facilities modern clean and up to date - entertainment at night fabulous sunset views from the bar where you can enjoy a cocktail or two

wanted to eat in the spanish bar but it was fully booked all week as was the krystal restaurant maybe this should be made

poolside cocktail bar a must visit

the tv and mini bar section furniture is beautiful

the lunch snack bar section has nice, fast and affordable food

food at breakfast is great, lunch at the snack bar great and evening meals really good

evenings were lovely ,great food and service and the bar situation and service were second to non

my only comment around improvements is the bar service

gorgeous roof top bar as well and a shout out to the entertainment sports team who were superb and such fun

superb facilities; great staff; breakfast and buffet dinner superb with great choice; rooftop bar awesome; and great pool

live music in restaurant and bar

th impressive sun set view)

the hotel has multiple entertainments on throughout the day at the pool and nightly in the bar also

while also having spa, rooftop bar and pool area for adults

pool, pool for adults, jacuzzi and pool on the roof, where you can be naked, spa, tennis, golf, bar with a beautiful pool with the city view for adults only

suite was amazing in fact there was nothing to dislike but the icing on the cake is the skyline bar which i don't have words for

as it’s a new hotel, not open long, the pool bar was a little unorganised

great pool area, bar access

was there to attend a wedding so there was mostly adults and the bar in hotel closed at midnight and the hotel was dead then,does not realy cater for old people but

extremely friendly and as i have due restrictions, the guys in the snack bar were very helpful

the pool bar always had cold food , burgas hot dogs and chips

snack bar closes at 3:30pm

fantastic roof terrace with bar and pool

are great, i particularly enjoyed the comedy show down in the 'disco' and the live music in the bar area

loved both pools but preferred the family one as found the roof top bar a little too quiet and the pools are plunge pools rather than swimming pools

about this hotel is brilliant, food exceptional, cleanliness, staff , room and bar

hotel staff very friendly with the exception of a couple of the bar staff working at the pool bar who seemed to be quite rude i can only assume because i was

everyday the pool bar staff offered everyone a free drink around the pool which was a really nice touch (this was (+) the poolside bar is fantastic, and whilst we chose not to go fully inclusive as we like to explore local (-) be also aware that there re too many bottles in the fridge mini bar and bottles may fall down on the floor (-) bar area was also a bit disappointing (-)order some drinks in bar always asking room number with signature (-)- first of all shelf in shower cabin and bidet in bathroom and strange that the really so good bar in the hall has perfect drinks (+) best buffet food i've ever eaten bar none

there is also an area reserved for kids

en 24/24), spa

there are highly rated restaurants in the hotel itself and the breakfast is exceptional

gym was very small, could have been bigger with more equipment and kettlebells for example

hotel great facilities lovely food didn t feel the need to eat elsewhere lovely roof top bar with amazing views all staff friendly and

location roof terrace bar bedroom suite restaurant

piece of cake in our room for my mum s birthday, kelvis from the buffet and alejandro from the bar on the rooftop

than the outdoor main stage area would have liked maybe an additional smaller indoor bar with live music/piano in the

so it was still fine i feel if you were able to get two free drinks per night for the sun set bar included with the all inclusive this would make it much more better

together with a complimentary welcome drink at the bar in the evening

length of time to sit and enjoy the meal

by the pool on the bottom level there was a bar that served food and drink, then the dining area for food inside and there was a bar as well

only the food at pergola bar was not up to the standard

we thought the choice of food at the poolside bar very good and prices very reasonable

location g324 was not as good as expected balcony was close to upstairs bar which played music directly onto balcony 10am to 10

was brilliant hannah a waitress in the bar in evening was superb we go to this hotel when we go to

less lively at night, the bar finishes up at around midnight.

hotel, room, balcony, pool, breakfast, restaurant, bar area, hotel decorations, location,

good indoor and outdoor bar areas

the room was right next to constant music from restaurant bar over the road.

location all inclusive beach bar well equipped apartments with air con and comfortable

very close to the beach and being able to use the beach bar and sun beds as part of our all inclusive deal was great

it would be great if there is an option to buy food from the bar at the swimming pool when you are not on all inclusive option

milk for cereals could only be obtained separately from the bar (a bit odd) and was not refrigerated

snack bar is paid regardless all inclusive

breakfast and bar was great. loved their fita gin, wish i could buy it to bring home.

then the drinks in the lounge eg cocktails you have to go down to reception or the main pool bar on level -2

everything but maybe need to train some of the bar staff more or get staff for bar only in sone

large advertising screens in bar area spoil the ambiance !