- it sound a lot from above and from the corridors: many guests decide to stay very late in the bar (open till midnight) and then come back to their rooms rather wildly

was generally good - the best options were the grills at the snack bar and grill restaurant

entertainment program for kids food variety pool bar hospitality of all employees

of any alcoholic drinks except beer next to the smaller swimming pool ,i had to walk to the main bar every time i wanted to have a glass of wine

the snack bar outside is constantly stocked with pizza, chips, hot dogs and a bbq cooking burgers and chicken

snack bar exceeded expectations with hot foods

very nice location, not far from the beach and from the super sport bar flintstones

staff, helped us every time when it was needed - 1 heated pool and 2 big pools - nice snack bar and pool bar - after check out we could stay and use all facilities until we needed to leave

loved the foam pool party the snack bar was good too and the paella

entertainment and outside bar was great

room was on the 6th floor and we still were able to hear very clear some drunkards from the lobby bar singing around midnight

were amazing, carlos was in every bar/restaurant always with a smile on his face

the restaurants and the bars including the poolside snack bar were just fabulous

self service private bar was also a nice extra

the infinity pool and help yourself snack area and fully stocked bar was amazing

the night of my birthday bar staff sung happy birthday to me as well brought out a cake

the late night bar staff make an excellent gin martini on request

call outs to jesus at the lobby bar for exceptional customer service, jaqueline for amazing customer service and attention to

mini bar service in the room was confusing, it was not been informed that it's not free as in-room tea

estefani best bartender and server at the tiki bar during the day

could expand their juice bar with fresh juices not just upon special request but to the general public

should be quicker there should always be waiters available i found myself having to go up to the bar to order quite a few times

we really liked the area by the beach, including the bar and

every one of the staff were excellent, especially victor in the lobby bar , what a gentleman

could only buy soft drinks from the bar or mini bar

breakfast was good and varied.

the breakfast is excellent.

decorated spacious room, good breakfast options, plenty of private parking, tea making facilities in the room

breakfast was delicious and varied enough each day

the breakfast wasn t fresh, all cooked meals felt precooked

for example, the tap water is not drinking water, and they provide you with bottled water in one bar at reception

6 pools, 4 restaurants and 24h bar sounds good

lots of fresh fish meats and pastas at the show cooking stations la gomera bar fabulous spot for a drink and watch the sun going down staff were very helpful and attentive

smoker friendly hotel no smoking areas apart from out the front not allowed by the pool or at bar

the receptionist was lovely, the bar staff great

amazing pools and room, fantastic views of the sunset and staff were exceptional especially the bar staff rafa and daykel at lago pool

we made our way to the lagoon pool bar and set up camp

the rooftop bar at sunset was the highlight of my holiday

the lift to the sky bar on the 16th floor is clear on one side, i found it terrifying!

- despite the hotel being packed you never wait much to be seated or receiving your drinks at the bar or having small talks, shout out to stella, the lovely lady we chatted during dinner service,

to be provided every day with one bottle of water( and not just on arrival day) and the mini bar to be unlocked ( at least to have some ice cubes) (+) a special shout-out to christofer, javi, and gabbriel, the bar staff, for their exceptional hospitality (+) mini bar was well stocked and replenished daily in the all inclusive package (-)only negative thing we have to say is that the pool-side bar did not make very good drinks (-) the evening bar only had one person taking orders (-) the mini bar was locked which is a bizarre concept (-) in piano bar was great with service and drinks (+)great restaurant & bar staff especially

for additional coffee pods and all water (except at breakfast)

ere is sand on the surface, which potentially makes the court traumatic) wifi in the room is a disaster, but i assume this issue characterizes tenerife as a

cleanliness and room service was superb

the gym and all the facilities undercover parking available so you don t have to hunt for some free

in the hotel was excellent from reception staff to restaurant staff and bar staff will definitely return had a fantastic

it was easy to go to the bar to grab a drink and snack and the infinity pool is just amazing

like cocktails from pool bar filling like you drink water, completely different taste same cocktails in lobby bar

there was a super friendly young bar man beside this pool from argentina so shout out to him

i asked for glasses to our suite, i was told no and to go and get them myself at the bar

at the pool bar wasn’t good when mary wasn’t there

only beer available after 11 o'clock in the snack bar at the square

in buffet was good selection but always stone cold, pool bar snacks very limited and basic and sporadic what was available no options to get snacks,crisps,

were so friendly and helpful, loved the help yourself during the day at the pool bar for food/ drinks

nice food great bar facilities and pool areas lovely

of the bill was poor , did not itemise the bill correctly on what was charged to the room for the bar for the totality for the stay , i have stay in numerous 5 star villas and paid less for what we

there was a fully stacked bar and a nespresso coffee machine too, except for milk everything was there:) the breakfast buffet

friendly staff and manager was great only down sides are lack of a bar for a drink after dinner in the evening which is sad as the restaurant and food is excellent

introduced herself on arrival and made sure we had everything we needed, oscar from the pool bar was pleasant and professional at all times

no bar at night for a evening drink and menu needs to change nightly

on site bar and restaurant all fabulous and the staff couldn t have been nicer

the bar was a bit over expensive

our taxi as we were their first she just hadn t seen us, calling out across the entrance was embarrassing then to be told i could have the taxi

as a single traveller sometimes overlooked by the pool bar staff over families.

new quality bar beautiful rooms beautiful facilities 5 star

eesy and takes away from fantastic atmosphere)

main bar was not always open

mini bar in the room is well stocked with a full separate wine fridge

the common areas - the rivers, pool areas, restaurants, rooftop bar etc were beautifully furnished and comfortable

lacking room service poor ie asked 3 times for ice on one afternoon gave up in the end mini bar wasnt replenished at all

d pool) at the top of the hotel is amazing; just wonderful to sit there with a gin and tonic

we used the gym daily and it had a good selection of equipment and the ice cream bar the children loved so they went to that daily

no nice cocktail bar to use only pool bar as 11 year old not allowed

the bar at the pool with cocktails quality is awesome

the bar

was by delivery and rubbish pick up got woke up every morning , the hotel needs a nice chill out bar outside near the pool that stays open a bit

realize that all inclusive can lead to poor service to those not in receipt of all inclusive

room location great as well as room it self, lobby and the bar were breathtaking

bar food in the restaurant very affordable

pool, lots if loungers, piano bar entertainment was excellent, aqua aerobics classes great choice at breakfast lovely bottle of

for instance we had to go downstairs and buy water from the bar and after 12 pm, even then bar was closed

cockroaches in the outside bar area

service, food , room, swimming pool , bar , music, everything was perfect

the adult only pool bar was delightful to sit in and enjoy the

the views from the hotel restaurant and bar don't give it justice, absolutely amazing

especially esteban at breakfast he was on point friendly and helpful rikki at beach bar hard working happy and warm ines at reception even called me in uk beige hand to make sure my

the pool was amazing to include the pool staff, room staff, bar staff, and buffet staff.

it in tenerife these days), very nice pool area (several pools, some of them heated) and pool bar (thanks justin for the drink service), excellent restaurants (thanks ana-maria, luis and jose

to the last time, there wasn't enough staff in the pool area, so we had to order at the bar most of the time

limited lunchtime eating options if you are not using the buffet - bar pool food is very good but menu is limited - plaza and beach are not really walkable unless you

sadly no alchoholic mini bar in the room, but room service could be ordered 24/7

attention to detail is so refreshing - small things such as a lovely welcome drink in the lovely bar area and handing out bottles of water with the pool towels

bar drinks prices are pretty high, especially shorts

attentive and friendly staff , hotel restaurants and bar facilities

clear what was mini bar and what is complementary in the room

5l) provided more than once per day - snack bar and cocktail bar

the lunch snack bar section has nice, fast and affordable food

food at breakfast is great, lunch at the snack bar great and evening meals really good

poolside cocktail bar a must visit

evenings were lovely ,great food and service and the bar situation and service were second to non

my only comment around improvements is the bar service

th impressive sun set view)

superb facilities; great staff; breakfast and buffet dinner superb with great choice; rooftop bar awesome; and great pool

live music in restaurant and bar

upstairs bar cozy

pool, pool for adults, jacuzzi and pool on the roof, where you can be naked, spa, tennis, golf, bar with a beautiful pool with the city view for adults only

main bar area was in the hotel lobby and a bit exposed

suite was amazing in fact there was nothing to dislike but the icing on the cake is the skyline bar which i don't have words for

as it’s a new hotel, not open long, the pool bar was a little unorganised

and our airline left all passengers stranded without accommodation, to the restaurant and bar staff, porters and cleaners

everyday the pool bar staff offered everyone a free drink around the pool which was a really nice touch (this was (+) the poolside bar is fantastic, and whilst we chose not to go fully inclusive as we like to explore local (-) be also aware that there re too many bottles in the fridge mini bar and bottles may fall down on the floor (-) bar area was also a bit disappointing (-)order some drinks in bar always asking room number with signature (-)- first of all shelf in shower cabin and bidet in bathroom and strange that the really so good bar in the hall has perfect drinks (+) best buffet food i've ever eaten bar none

there are highly rated restaurants in the hotel itself and the breakfast is exceptional

tra price), restaurants and bars

to circumstances beyond their control the spa was shut

room service options were limited and the quality was not great

great pool area, bar access

the pool bar always had cold food , burgas hot dogs and chips

snack bar closes at 3:30pm

also unlike previous visit you had to go to the bar to get a drink- no table

was there to attend a wedding so there was mostly adults and the bar in hotel closed at midnight and the hotel was dead then,does not realy cater for old people but

are great, i particularly enjoyed the comedy show down in the 'disco' and the live music in the bar area

bar staff could do with more training as we waited a while to be served at table , then they would

fantastic roof terrace with bar and pool

hotel staff very friendly with the exception of a couple of the bar staff working at the pool bar who seemed to be quite rude i can only assume because i was

loved both pools but preferred the family one as found the roof top bar a little too quiet and the pools are plunge pools rather than swimming pools

good indoor and outdoor bar areas

hotel, room, balcony, pool, breakfast, restaurant, bar area, hotel decorations, location,

location g324 was not as good as expected balcony was close to upstairs bar which played music directly onto balcony 10am to 10

beautiful bar and pool.

was brilliant hannah a waitress in the bar in evening was superb we go to this hotel when we go to

by the pool on the bottom level there was a bar that served food and drink, then the dining area for food inside and there was a bar as well

hours for each sitting), and in between the poolside bar provided good food and drink

we thought the choice of food at the poolside bar very good and prices very reasonable

length of time to sit and enjoy the meal

only the food at pergola bar was not up to the standard

location roof terrace bar bedroom suite restaurant

both the restaurant and the bar staff were first-rate

makes the best cocktails by the way)

hotel great facilities lovely food didn t feel the need to eat elsewhere lovely roof top bar with amazing views all staff friendly and

the two ladies who worked in the sail bar/luigi bar were lovely, as was elias on the adult pool bar

only thing probably music in the pool bar could have been better ud83dude02

only downfall was we had the room directly below the sky bar which blocked out the sun from balcony & the sliding door did not lock, didn’t feel unsafe

the pool bar closing at 6pm, then the sun did not get too cool till gone 7pm

another positive factor was the pool bar which has happy hour 16:00pm until 18:00pm, 2

breakfast was excellent pool and pool bar were great

alcohol spirits at bar limited

the bar closes very early and the breakfast starts later than in other properties.

excellent hotel & excellent service in the reception and the bar they treated us very well

the breakfast starts later than in other properties and the bar closes quite early.

beautiful lobby, bar and dining room

and when i mentioned to someone in the hotel he said he knew and that i could buy one at the bar ( 3

it would be great if there is an option to buy food from the bar at the swimming pool when you are not on all inclusive option

milk for cereals could only be obtained separately from the bar (a bit odd) and was not refrigerated

the bar in the pool was closed most of the days, then you’d need to go to la tosca, which is a little

the room was right next to constant music from restaurant bar over the road.

no source of drinking water or water for the coffee maker, other than a trek to the bar area

c)

no slippers no robes in the rooms no hair conditioner no mini bar bad hair dryer

little bar in the lounge where you could enjoy an after-dinner drink would have completed the evening

there had been a less formal bar area i could have used prior to changing for dinner, it would have been nice

the entertainment at the pool was an added bonus and can i say that andres , working at the pool bar was the most lovely waiter, always had time to speak, just a lovely man

then the drinks in the lounge eg cocktails you have to go down to reception or the main pool bar on level -2

large advertising screens in bar area spoil the ambiance !

snack bar is paid regardless all inclusive

front desk, waiters, bar staff everybody always smiling , willing to help

bar fridge cooler

meal was great, we never had lunch there as we would be on a walk about in adeje, the snack bar was great

were only bed and breakfast but the breakfast had plenty of choice and we had lunches at the pool bar which were all fresh and reasonably priced

not enough toilets on reception and bar floors

there is a bar about 200 - 300m from the hotel which played banging music each afternoon until sunset

is fantastic brilliant views close to beach approx 150 metres away down steps and numerous bars restaurant all around

size of rooms - very large heated pool location

we had an excellent view from our room to the pool & sea but noticed the hogging of beds was a regular occurrence

all the staff, from the reception to the guys of the mini and kids club, from the housekeepers and maintenance guys to the restaurant and kitchen staff

everything was kept very clean pool, waste bins, rooms public areas centrally located

kettle, no water

great hotel with great bar & restaurant

restaurant and bar weren't working so we had to search for other options in the village

reception was barely ever open the entire time, so we couldn't use the onsite bar or chat with other guests

s advertised ) would be nice if the bar was open beyond 7pm, to give the chance to interact with other

to have more choices for lunch meals around the pool bar area during the day

specially want to mention georgina and the other bar personnel was really helpful, always happy

breakfast was very good, and the pool bar had good prices and good beverage selection

location is perfect for the beach and bars, staff were helpful and friendly we were greeting with a glass of champagne on arrival , cases

nice and varied food for breakfasts and dinners, reasonable priced drinks at the bar and restaurant

during the day the bar was open to buy drinks whilst sitting round the pool, and in the evenings the restaurant serves

view from upper hills , enjoyable property with swimming pool and sauna nice meal for diner at a convenient price

wifi was a nightmare, it didn t work in our room

i would suggest to improve the parking because i was always scared to ruin the rented car.

wifi was sketchy in our room

the hotel is very basic with 'opening times' for the restaurant, the bar and the door, but it's lovely if you just want to get away from the chaos for a while and

the bar closed at 11 and there was no where available afterwards to have something to drink

no bar service in the early evening.

indoor pool needs a little clean. mini bar empty.

liked the spa and bar and food

there was a seating area at the reception, but not really a bar where you could have some drinks during the day

restaurant and bar facilities restrictive.

make the awareness/availability of drinks from the bar on the terrace more obvious.

there's no bar in the hotel, and the

haven't tried the hotel restaurant but bar service is open all day between 7am-9pm and coffee is really nice

could have another bar open in the evening.

it was easier to go to the bar and order drinks ourselves

you have to try the sunset bar for a cocktail to watch the sunset

best piña coladas in the sunset bar

staff at front desk and bar were amazing

our baby to make milk but on the last two days of our stay i was told to get a refill from the bar but i couldn’t because it was tap water

tatiana behind the bar was a lovely lovely little joyful lady who made us smile every time we saw her

have been toilets and a small bar near the jacuzzi

is available from 7am - 9pm, whether it’s breakfast, lunch and dinner or going to the snack bar which has a good range of choices, fresh olives available in the evening behind the bar and

it's a fully all inclusive hotel with breakfast, lunch, dinner and a snack bar throughout the day that has lunch style food

the pool bar could of stayed open a bit later.

would have liked a room coffee machine. could do a little better with pool bar food options.

entertainment staff and bar staff first class

it is also great for adults as they have 2 big pools and a great bar by the pool

issues apart from paying a bar bill at reception and being told i hadn't

the sunset view was amazing from both the sunset bar and our balcony

swimming pool and sunbeds were great and easy to obtain, swimming pool bar was used and good value

in restaurant and bar

nice pool area, the pool bar and on site restaurant were both

poolside bar closed too early for food

railing in the middle of the pool were wobbly unsafe not enough staff at the bar at night not get selected on non alcoholic beers

with the all inclusive package the mini bar and the spa was free of charge

very small complaint outside bar staff bit slow with service.

the bar staff ,even the cleaning ladies are so friendly,we loved it

the location was excellent right across from the beach and close to all bars, restaurants and supermarkets

hotel very clean staff very helpful and prices in the bar were not expensive

buffet bar has burgers, pizza , hot dogs etc and were all very nice

great pools one very deep and other one suitable for all ages,kids pool on top deck great pool bar where you can get burgers hot dogs pizza chips and lovely cocktails ud83dude0a we were all

exellent cousine, we liked the pool&jakuzzi and the pool bar and evening events at the lobby

hotel with excellent bar and cleaning staff they couldn't of been anymore helpful

staff were amazing, from the cleaners to bar staff to the animation team

there are snacks between meals served at the pool bar

the bar staff at the pool were also excellent

pleasant staff especially the blonde haired girl in the bar at night,fantastic breakfast

the bar staff, entertainment team and the restaurant personnel were excellent and the food plentiful

no good bar area

-pool bar didnt accept cash

inclusive food/snacks at the pool side bar would have been easier than going inside to eat

my hotel i would make sure that i retain these valuable members of my team , and also the tall bar man who's name i forget was such a great laugh and also a great dancer on your stage

have liked the option of kettle rental actually purchased one as couldn't justify 16 euro bar was a bit drab with little or no atmosphere more like a community center or bingo

also the breakfast was amazing, so many options and generally it was delicious, the pool bar served the best drinks

l love the bar and

the staff super nice the room, big and confortable the gym the bar the pool

good cafe bar area to

rooms are clean & comfortable and all staff in restaurant & bar work really hard

outside area very spacious , very comfortable beds , food was good, staff great and bar prices very reasonable

water to expensive at the bar !

the property had a lovely pool area and gym , the bar and reception are are very nice

i liked the swimming pool, the bar at the swimming pool

not able to take a morning coffee to the room, and snack bar was not a buffet

alejandro flores for this part in making our stay so wonderful, along with the guys at the bar who were extremely friendly to me and my family

well done to everyone from the greeting we received on arrival at reception to the cheerful bar staff , the pool attendants , who organised pool games, and not forgetting the hardworking

room keys from working to force us to visit the reception to pay a €10 charge we had from the bar (ordered ice creams and the bar card machine was not working) - we had went out that evening

just one bar no beauty salon but that’s nothing

completely safe with the extra hygiene regulations in place at the hotel, and all of the staff: bar staff, evening staff and day entertainment staff were brilliant and so polite, welcoming and

lovely, bar great, breakfast buffet brilliant, spa amazing and staff were fantastic

food was great, the personnell lovely, always helpful and friendly, espcially bar staff and the mini club staff

katie from the bar who was running breakfast and lunch, absolutely lovely person who made our stay even better,

loved the snack bar and beer on tap near the pool

apartment was a bit closer to the pool bar / restaurant

the rooftop bar and infinity pool make the hotel that extra bit amazing

pros: great friendly staff lovely room with a romantic jacuzzi amazing cocktails on the roof top bar good mix of people from young to old

rooftop bar and pools were excellent breakfast in the morning excellent staff very helpful

you have to book a bed on the rooftop for €20 but you get that to spend at the rooftop bar on food and drinks

at bar was v good and prices at bar very good for a hotel did not have to go out night that was very

the breakfast and bar snacks (poke bowl) were delicious

the outside area was quiet, there is a pool bar where you can have lunch and you could always get a sun bed

on the days the restaurant was closed (sunday and monday) the replacement food from the bar was generous also very high quality, on a par with a very good gastropub

the bar snacks, are of a very high standard too, with a lunch menu which far exceeds expectations in

breakfast, drinks and snacks in the bar are really delicious

the best part was the pool, the bar inside the pool and the staff

we didn't have breakfast so i can't comment on that, but the pool bar had basic food (sandwiches, burgers, fries etc

the heated swimming pool was lovely with lots of sun loungers and a swim up bar , the hotel also provides a bus around 10

pool bar staff are friendly and a good laugh.

great staff at the pool bar always good vibes

only get two drinks at bar at a time when we had 5 in our party but some people were served more than

from room cleaner to buffet staff, bar staff and resto staff and front desk

the late breakfast in bar drago could've been brought to the 4 person tables next to the pool (in front of the snack bar)

from the cleaning staff to the photographers the waiters and bar staff were all perfect

package - had trouble just walking up to pool snack bar to have a bite to eat- we was told we needed to book a table through an app- when i said i

the pool bar has a great selection for lunch

bar closed at 5:30pm

playing muzic to loud at the bar late!

pool bar had good selection of food and drinks and the good quality

ice for the room at the bar which i was told i could only get a glass of ice and i would have to pay for

place to stay with family ud83eudd70 silveo at the pool bar was a nice friendly man

of the bars you had to use a room card thing to purchase at the bar with the card attached to the room

i left mine in the bar by mistake and had to pay €2 for a replacement

good choice of drinks room was great, 157 right by the pool and bar :) room was a 2 floor duplex, cleaned daily and new towels provided

didn’t realise until the last day that there was icecream at the taste bar (i saw it pop up on the screen as i was leaving) so was a little sad that i missed out on

quite a stuffy atmosphere, not enough bar staff so slow and long waiting times

was looking forward to a drink in the piano bar but was told piano was just for show

the mini-bar always stocked up with a wide selection

the piano bar staff wasn't that pleasant

our balcony provided us with beautiful sun-loungers and awning overlooking the pool with the coastline in the distance

tommy and the bar staff are fab

friendly staff - spotless property with nice pool breakfast bar - highly recommend

staff exceptionally helpful bar staff very friendly and created a great atmosphere spotless could not fault this

a deposit for a towel for the pool, pool opens at 10-18:00 so you have to wait until 10, for the bar you can only pay with cash they don’t accept card

are brilliant in this hotel they go above and beyond for the people staying there, tom behind the bar is exceptional at his job and includes

only negative i had was on new years even when we paid 40 euros pp for the open bar and i could not get a bloody mary, my favourite drink, as it was a 'cocktail' and the bars were

could do with more entertainment and bigger bar area at night.

ud83dude00 breakfast was great lady on piano at breakfast was amazing staff and food at pool bar fabulous

only criticism was, our room was quite close to magic bar and the strip

lovely communal areas, friendly pool bar staff

great comfy rooms, great staff, outside evening bar lovely, pool side snacks and drinks great.

salad bar was good but sometimes they sneaked meat into things

from the ladies who cleaned the room, worked in restaurant, bar etc all very helpful and all made you feel welcome

also had use of the cleopatra palace pool and bar area which was very quiet

staff at this hotel are so friendly and welcoming from check in, to cleaners, to bar staff everyone

no early breakfast available. no bar snacks after 3pm.

there's no pool bar but they come around taking orders to drop you up drinks

(c) the reception bar area seems very under-used

no bar in hotel. would benefit with a bar on site

bar facility by the pool

breakfast was poor and a little bit confusing, as with the poolside bar there are signs up for all inclusive only and if you're not on that plan it can be hard to find

the selection of food and choices was excellent. bar staff very polite and efficient.

staff very nice at both the reception, bar and restaurant

pool area and bar all new and freshly painted

of different food available for breakfast, lunch and dinner, and snacks available at the outside bar area

supervisor who shouted at us for bringing glass vs plastic to the pool, which incidentally the bar staff had given us a kettle & teabags in room would have been nice ( especially given the amt (+) hotel has a beautiful reception and a really lovely bar restaurant and pool area with lovely classy modern furniture (+) the breakfast was excellent and the lunch at the pool bar was (+)not a large hotel, that makes the bar and restaurant area are very comfy (-)only issue in this hotel was the bar staff (+) pool and bar area lovely and chilled out (-) we realised on the day of departure that some items in the mini bar may have been complimentary, would have been nice to have know this at arrival (+) both the restaurant and the bar had a good variety of food and drinks, well prepared and well served

poor wifi in our bedroom hut alright everywhere else

beach front hotel with modern if not huge rooms. good breakfast, pleasant staff, good wifi.

the pool was really nice and not crowded

hich is what we were seeking)

noisy bar next to the hotel which was annoying but we appreciate that is nothing to do with the hotel

main bar and every night between 6pm to 8pm a pianist was dominating the place

lack of bar staff

the area outside the dining room leading to the bar is bland and soulless

nice bar area for the evenings, sometimes with live music playing