supervisor who shouted at us for bringing glass vs plastic to the pool, which incidentally the bar staff had given us a kettle & teabags in room would have been nice ( especially given the amt (+) hotel has a beautiful reception and a really lovely bar restaurant and pool area with lovely classy modern furniture (+) the breakfast was excellent and the lunch at the pool bar was (+)not a large hotel, that makes the bar and restaurant area are very comfy (-)only issue in this hotel was the bar staff (+) pool and bar area lovely and chilled out (-) we realised on the day of departure that some items in the mini bar may have been complimentary, would have been nice to have know this at arrival (+) both the restaurant and the bar had a good variety of food and drinks, well prepared and well served

not enough beds round the pool

fun little crazy golf at the front of the hotel which also made easy access to the paseo where there were avoid

poor wifi in our bedroom hut alright everywhere else

wifi is very poor and only available at reasonable quality in the reception area

the bar was poor for such a large hotel and lacked atmosphere

breakfast was poor and a little bit confusing, as with the poolside bar there are signs up for all inclusive only and if you're not on that plan it can be hard to find

pool bar man ruben , was dreadfully rude , told me to go home , was arrogant and a real shame as all

of different food available for breakfast, lunch and dinner, and snacks available at the outside bar area

staff very nice at both the reception, bar and restaurant

main bar and every night between 6pm to 8pm a pianist was dominating the place

noisy bar next to the hotel which was annoying but we appreciate that is nothing to do with the hotel

bar staff kind of not interested

service in the bar after dinner a little slow.

lack of bar staff

it would be an asset to have a bar of some sort .

no bar in hotel. would benefit with a bar on site

(c) the reception bar area seems very under-used

bar facility by the pool

excellent location and fantastic rooftop pool. whent he bar is reopened it will be even better

place staff were brilliant especially tom in the pool bar lovely friendly helpful guy food was amazing and so reasonable

friendly staff - spotless property with nice pool breakfast bar - highly recommend

great walking distance to several attractions, bar and restaurants

a deposit for a towel for the pool, pool opens at 10-18:00 so you have to wait until 10, for the bar you can only pay with cash they don’t accept card

tommy and the bar staff are fab

was looking forward to a drink in the piano bar but was told piano was just for show

the mini-bar always stocked up with a wide selection

quite a stuffy atmosphere, not enough bar staff so slow and long waiting times

the piano bar staff wasn't that pleasant

adults only … location …. beautiful comfortable bed and excellent food

good choice of drinks room was great, 157 right by the pool and bar :) room was a 2 floor duplex, cleaned daily and new towels provided

i liked the bar staff when they bought drinks and fruit around the pool, the restaurant manager in the even was

restaurant could be set out a tad better as people queue around the salad bar so you are not able to get to what you

didn’t realise until the last day that there was icecream at the taste bar (i saw it pop up on the screen as i was leaving) so was a little sad that i missed out on

i left mine in the bar by mistake and had to pay €2 for a replacement

loved the snack bar and beer on tap near the pool

lovely, bar great, breakfast buffet brilliant, spa amazing and staff were fantastic

apartment was a bit closer to the pool bar / restaurant

katie from the bar who was running breakfast and lunch, absolutely lovely person who made our stay even better,

food was great, the personnell lovely, always helpful and friendly, espcially bar staff and the mini club staff

from the ladies who cleaned the room, worked in restaurant, bar etc all very helpful and all made you feel welcome

salad bar was good but sometimes they sneaked meat into things

the variety of refreshments at the poolside bar i thought could have been better

also had use of the cleopatra palace pool and bar area which was very quiet

pool bar expensive and not a lot of choice

only negative i had was on new years even when we paid 40 euros pp for the open bar and i could not get a bloody mary, my favourite drink, as it was a 'cocktail' and the bars were

lovely communal areas, friendly pool bar staff

only criticism was, our room was quite close to magic bar and the strip

could do with more entertainment and bigger bar area at night.

nothing not to like really maybe the bar shutting at bang on 12 but that s about it

the pool bar has a great selection for lunch

ice for the room at the bar which i was told i could only get a glass of ice and i would have to pay for

pool bar had good selection of food and drinks and the good quality

bar closed at 5:30pm

playing muzic to loud at the bar late!

at bar was v good and prices at bar very good for a hotel did not have to go out night that was very

pros: great friendly staff lovely room with a romantic jacuzzi amazing cocktails on the roof top bar good mix of people from young to old

you have to book a bed on the rooftop for €20 but you get that to spend at the rooftop bar on food and drinks

the rooftop bar and infinity pool make the hotel that extra bit amazing

roof top bar is great, good drinks and nice music at

rooms are clean & comfortable and all staff in restaurant & bar work really hard

the staff super nice the room, big and confortable the gym the bar the pool

hotel restaurant and the bar menu could be available little longer in the evenings.

good cafe bar area to

also the pool bar could have served food for a longer time period

alejandro flores for this part in making our stay so wonderful, along with the guys at the bar who were extremely friendly to me and my family

receptionist perfect staff great bar staff very clean really nice and quiet with a great

completely safe with the extra hygiene regulations in place at the hotel, and all of the staff: bar staff, evening staff and day entertainment staff were brilliant and so polite, welcoming and

room keys from working to force us to visit the reception to pay a €10 charge we had from the bar (ordered ice creams and the bar card machine was not working) - we had went out that evening

just one bar no beauty salon but that’s nothing

we really enjoyed the snack bar which provided, burgers, sandwiches, sides etc

not able to take a morning coffee to the room, and snack bar was not a buffet

outside area very spacious , very comfortable beds , food was good, staff great and bar prices very reasonable

live music in the evening at the indoor bar and live acts by the outside bar

the property had a lovely pool area and gym , the bar and reception are are very nice

only get two drinks at bar at a time when we had 5 in our party but some people were served more than

the privilege sun bathing deck with a hot tub and bar for all inclusive

package - had trouble just walking up to pool snack bar to have a bite to eat- we was told we needed to book a table through an app- when i said i

could have explained few details of using restraunt and pool bar using key card but wasnt a major deal

from room cleaner to buffet staff, bar staff and resto staff and front desk

the bar staff at the pool were also excellent

pleasant staff especially the blonde haired girl in the bar at night,fantastic breakfast

the bar staff were lovely

staff were amazing, from the cleaners to bar staff to the animation team

the bar staff, entertainment team and the restaurant personnel were excellent and the food plentiful

inclusive food/snacks at the pool side bar would have been easier than going inside to eat

have liked the option of kettle rental actually purchased one as couldn't justify 16 euro bar was a bit drab with little or no atmosphere more like a community center or bingo

-pool bar didnt accept cash

my hotel i would make sure that i retain these valuable members of my team , and also the tall bar man who's name i forget was such a great laugh and also a great dancer on your stage

no good bar area

great pools one very deep and other one suitable for all ages,kids pool on top deck great pool bar where you can get burgers hot dogs pizza chips and lovely cocktails ud83dude0a we were all

hotel , friendly staff , spotless clean , pool area lovely with pool bar and plenty of sunbeds

hotel very clean staff very helpful and prices in the bar were not expensive

hotel with excellent bar and cleaning staff they couldn't of been anymore helpful

can t use the fridge if you haven t ordered mini bar

good music on the pool bar and excellent bartenders and i really recommend the massage tent (maria) has a magical hands

swimming pool bar close at 6pm

the heated swimming pool was lovely with lots of sun loungers and a swim up bar , the hotel also provides a bus around 10

we didn't have breakfast so i can't comment on that, but the pool bar had basic food (sandwiches, burgers, fries etc

pool bar staff are friendly and a good laugh.

with the all inclusive package the mini bar and the spa was free of charge

the room included daily free spa access, room safe, mini bar with 16 drinks you choose by yourself on arrival, slippers, bathrobe, sun longer with big

very small complaint outside bar staff bit slow with service.

some bar staff were quite rude and unfriendly - and this was in times when it was not even busy.

the bar staff ,even the cleaning ladies are so friendly,we loved it

when the staff brought round a late morning drink of fresh blended juice, drinks from the pool bar to purchase were great as was the food… we had the nachos and poke bowls, all great… no

breakfast, drinks and snacks in the bar are really delicious

the bar was reasonable for drinks considering the standard of the place

the outside area was quiet, there is a pool bar where you can have lunch and you could always get a sun bed

the bar snacks, are of a very high standard too, with a lunch menu which far exceeds expectations in

bar shut very early, restaurant was on the higher price side of things, and the top pool should be

did that and it was amazing) and other expeditions, communal laundry room, table tennis, pool, bar and a restaurant

the sunset view was amazing from both the sunset bar and our balcony

poolside bar closed too early for food

in restaurant and bar

entertainment staff and bar staff first class

the pool bar could of stayed open a bit later.

issues apart from paying a bar bill at reception and being told i hadn't

we used the exclusive roof too terrace which also featured a hot tub and a smal self service bar area which was free of charge

it is also great for adults as they have 2 big pools and a great bar by the pool

it's a fully all inclusive hotel with breakfast, lunch, dinner and a snack bar throughout the day that has lunch style food

have been toilets and a small bar near the jacuzzi

from reception, restaurant, bar to entertainment staff were so nice and friendly

tatiana behind the bar was a lovely lovely little joyful lady who made us smile every time we saw her

our baby to make milk but on the last two days of our stay i was told to get a refill from the bar but i couldn’t because it was tap water

best piña coladas in the sunset bar

it was easier to go to the bar and order drinks ourselves

you have to try the sunset bar for a cocktail to watch the sunset

fabian in reception and fabien in the bar both get special mentions but each and everyone made our stay special

apart from the restaurants, there is a snack bar and several lounges

nice and varied food for breakfasts and dinners, reasonable priced drinks at the bar and restaurant

poolside bar excellent with very friendly staff

pool bar in a nice sunny location

specially want to mention georgina and the other bar personnel was really helpful, always happy

loved the salad and the cocktails at the pool bar

is fantastic brilliant views close to beach approx 150 metres away down steps and numerous bars restaurant all around

we had an excellent view from our room to the pool & sea but noticed the hogging of beds was a regular occurrence

nice pool area

noisy in the night, breakfast could vary more, kids club for youngest lacks slide or a swing set

hotel is amazing for families with kids

all inclusive food around pool bar was lacking in variety

the vip areas are a real nice touch and the adults only sun terrace with it's own bar is

were only bed and breakfast but the breakfast had plenty of choice and we had lunches at the pool bar which were all fresh and reasonably priced

extra charges for pool snack bar for ai customers

not enough toilets on reception and bar floors

snack bar is paid regardless all inclusive

breakfast and bar was great. loved their fita gin, wish i could buy it to bring home.

large advertising screens in bar area spoil the ambiance !

the drinks at the bar were also greatly made and the staff was very nice and fun

everything but maybe need to train some of the bar staff more or get staff for bar only in sone

the bar in the pool was closed most of the days, then you’d need to go to la tosca, which is a little

location all inclusive beach bar well equipped apartments with air con and comfortable

not good room not consistent to photos on web pool bar not good, no consistency in coctail making and too expensive considering low quality breakfast

and when i mentioned to someone in the hotel he said he knew and that i could buy one at the bar ( 3

the room was right next to constant music from restaurant bar over the road.

only thing probably music in the pool bar could have been better ud83dude02

the roof top bar and pool was a bonus attraction too

the pool bar closing at 6pm, then the sun did not get too cool till gone 7pm

only downfall was we had the room directly below the sky bar which blocked out the sun from balcony & the sliding door did not lock, didn’t feel unsafe

another positive factor was the pool bar which has happy hour 16:00pm until 18:00pm, 2

location roof terrace bar bedroom suite restaurant

both the restaurant and the bar staff were first-rate

makes the best cocktails by the way)

hotel great facilities lovely food didn t feel the need to eat elsewhere lovely roof top bar with amazing views all staff friendly and

the two ladies who worked in the sail bar/luigi bar were lovely, as was elias on the adult pool bar

the waiting staff and bar staff were very friendly, helpful and attentive

we thought the choice of food at the poolside bar very good and prices very reasonable

the downstairs bar area where entertainment is held could do with some refurbishing

hours for each sitting), and in between the poolside bar provided good food and drink

by the pool on the bottom level there was a bar that served food and drink, then the dining area for food inside and there was a bar as well

hotel, room, balcony, pool, breakfast, restaurant, bar area, hotel decorations, location,

location g324 was not as good as expected balcony was close to upstairs bar which played music directly onto balcony 10am to 10

good indoor and outdoor bar areas

less lively at night, the bar finishes up at around midnight.

beautiful bar and pool.

are great, i particularly enjoyed the comedy show down in the 'disco' and the live music in the bar area

bar staff could do with more training as we waited a while to be served at table , then they would

hotel staff very friendly with the exception of a couple of the bar staff working at the pool bar who seemed to be quite rude i can only assume because i was

loved both pools but preferred the family one as found the roof top bar a little too quiet and the pools are plunge pools rather than swimming pools

fantastic roof terrace with bar and pool

great pool area, bar access

extremely friendly and as i have due restrictions, the guys in the snack bar were very helpful

the pool bar always had cold food , burgas hot dogs and chips

the karioki bar down the street. a bit loud in the evening.

also unlike previous visit you had to go to the bar to get a drink- no table

everyday the pool bar staff offered everyone a free drink around the pool which was a really nice touch (this was (+) the poolside bar is fantastic, and whilst we chose not to go fully inclusive as we like to explore local (-) be also aware that there re too many bottles in the fridge mini bar and bottles may fall down on the floor (-) bar area was also a bit disappointing (-)order some drinks in bar always asking room number with signature (-)- first of all shelf in shower cabin and bidet in bathroom and strange that the really so good bar in the hall has perfect drinks (+) best buffet food i've ever eaten bar none

there is also an area reserved for kids

room service whilst on all inclusive was 87 euro for breakfast!

kids club the kids loved

reception staff on sat 22nd went out of their way to accommodate viewing of a golf tournament for my son, made his weekend and i was very grateful

pool, pool for adults, jacuzzi and pool on the roof, where you can be naked, spa, tennis, golf, bar with a beautiful pool with the city view for adults only

and our airline left all passengers stranded without accommodation, to the restaurant and bar staff, porters and cleaners

suite was amazing in fact there was nothing to dislike but the icing on the cake is the skyline bar which i don't have words for

while also having spa, rooftop bar and pool area for adults

main bar area was in the hotel lobby and a bit exposed

live music in restaurant and bar

gorgeous roof top bar as well and a shout out to the entertainment sports team who were superb and such fun

superb facilities; great staff; breakfast and buffet dinner superb with great choice; rooftop bar awesome; and great pool

upstairs bar cozy

th impressive sun set view)

have been better if there was bar service at the pool, rather than have to queue at the

ke g&t) cos it's a 5* hotel

bar drinks prices are pretty high, especially shorts

we went to the bar most days and were looked after by jordan

clear what was mini bar and what is complementary in the room

poolside cocktail bar a must visit

evenings were lovely ,great food and service and the bar situation and service were second to non

food at breakfast is great, lunch at the snack bar great and evening meals really good

the tv and mini bar section furniture is beautiful

5l) provided more than once per day - snack bar and cocktail bar

it in tenerife these days), very nice pool area (several pools, some of them heated) and pool bar (thanks justin for the drink service), excellent restaurants (thanks ana-maria, luis and jose

especially esteban at breakfast he was on point friendly and helpful rikki at beach bar hard working happy and warm ines at reception even called me in uk beige hand to make sure my

the pool was amazing to include the pool staff, room staff, bar staff, and buffet staff.

limited lunchtime eating options if you are not using the buffet - bar pool food is very good but menu is limited - plaza and beach are not really walkable unless you

to the last time, there wasn't enough staff in the pool area, so we had to order at the bar most of the time

little english tv, drinks and food at pool bar quite expensive , for example cheese and ham toastie 7-50

a tv in bar to watch football.. supply water with dinner

wanted to eat in the spanish bar but it was fully booked all week as was the krystal restaurant maybe this should be made

the views from the hotel restaurant and bar don't give it justice, absolutely amazing

cockroaches in the outside bar area

enjoyed very much the pool which is overlooking the ocean & as well the sky bar offered a fantastic view as special when we enjoyed the sunset

it was good all round the bar was excellent staff amazing

pool, lots if loungers, piano bar entertainment was excellent, aqua aerobics classes great choice at breakfast lovely bottle of

was by delivery and rubbish pick up got woke up every morning , the hotel needs a nice chill out bar outside near the pool that stays open a bit

realize that all inclusive can lead to poor service to those not in receipt of all inclusive

bar really, small one outside pool not great in the evenings

no nice cocktail bar to use only pool bar as 11 year old not allowed

needs another bar in the eve to stay open later.

the bar at the pool with cocktails quality is awesome

the bar

during the day the bar was open to buy drinks whilst sitting round the pool, and in the evenings the restaurant serves

i would suggest to improve the parking because i was always scared to ruin the rented car.

great breakfast

location. would be great views if there weren't a noisy parking in front

wifi was a nightmare, it didn t work in our room

lacking room service poor ie asked 3 times for ice on one afternoon gave up in the end mini bar wasnt replenished at all

outdoor music on ground floor bar / pool area

mini bar in the room is well stocked with a full separate wine fridge

the mini bar offers free drinks and snacks

eesy and takes away from fantastic atmosphere)

on site bar and restaurant all fabulous and the staff couldn t have been nicer

) to the service we received at the bar and restaurant

as a single traveller sometimes overlooked by the pool bar staff over families.

new quality bar beautiful rooms beautiful facilities 5 star

our taxi as we were their first she just hadn t seen us, calling out across the entrance was embarrassing then to be told i could have the taxi

introduced herself on arrival and made sure we had everything we needed, oscar from the pool bar was pleasant and professional at all times

no bar at night for a evening drink and menu needs to change nightly

of the bill was poor , did not itemise the bill correctly on what was charged to the room for the bar for the totality for the stay , i have stay in numerous 5 star villas and paid less for what we

notwithstanding the hotel being five star, we found the restaurant and bar to be quite pricey and the hotel was quite a way out of the town so if you don't have transport

beware the mini bar costs

the hotel is very basic with 'opening times' for the restaurant, the bar and the door, but it's lovely if you just want to get away from the chaos for a while and

bathroom very small : door barely closed around toilet

no bar service in the early evening.

the bar closed at 11 and there was no where available afterwards to have something to drink

indoor pool needs a little clean. mini bar empty.

only beer available after 11 o'clock in the snack bar at the square

the a la carte meal in casa bonita pool bar and grill was absolutely superb

staff at the snack bar were always in a rush and the cups for the drinks are tiny

at the pool bar wasn’t good when mary wasn’t there

in buffet was good selection but always stone cold, pool bar snacks very limited and basic and sporadic what was available no options to get snacks,crisps,

the pool area is quite small, but not crowded, well laid out, there is a pool bar for lunch and drinks

we were greeted with bar drinks vouchers which were complimentary and water on our first day

the pool has warm water, quality equipment, and a bar next to the pool with a stunning offer of food and drinks

no bar available inside as advertised

i like that they bring your drink to you when ordering at the pool bar -quiet

food at the pool bar was not fantastic.

i asked for glasses to our suite, i was told no and to go and get them myself at the bar

choice of music in the lounge bar is excellent

like cocktails from pool bar filling like you drink water, completely different taste same cocktails in lobby bar

there was a super friendly young bar man beside this pool from argentina so shout out to him

to be provided every day with one bottle of water( and not just on arrival day) and the mini bar to be unlocked ( at least to have some ice cubes) (+) a special shout-out to christofer, javi, and gabbriel, the bar staff, for their exceptional hospitality (+) mini bar was well stocked and replenished daily in the all inclusive package (-)only negative thing we have to say is that the pool-side bar did not make very good drinks (-) the evening bar only had one person taking orders (-) the mini bar was locked which is a bizarre concept (-) in piano bar was great with service and drinks (+)great restaurant & bar staff especially

very wide range of food at breakfast and the staff were very helpful

bar/kiosk next to the kids pool never opened, although eventually a waiter came around to take drink orders

the gym is excellent and the span looked amazing

free secure parking

the lift to the sky bar on the 16th floor is clear on one side, i found it terrifying!

- despite the hotel being packed you never wait much to be seated or receiving your drinks at the bar or having small talks, shout out to stella, the lovely lady we chatted during dinner service,

we made our way to the lagoon pool bar and set up camp

i also enjoyed the food from the splash bar and of course room service

amazing pools and room, fantastic views of the sunset and staff were exceptional especially the bar staff rafa and daykel at lago pool

i'd say the outdoor bar could be a little closer to the pool

so i walked around and found my spot for the week behind the poolbar

from the reception staff all of who were brilliant especially the lovely english lady to the bar staff and entertainment all so friendly and

drinks were all good, in the restaurant, in the bar and at the pool

there is a good bar across the road and 2 supermarkets near by

cleanliness. layout of the pool and restaurant was very good. the bar was also very good.

the reception area could do with a bar or coffee area

meal served outside the accomodation komplex, all inclusive drinks served only up to 7pm on the bar in the komplex, then on the bar outside the komplex

also nice bar restaurant

staff in bar an restaurant were so friendly and couldn't do enough for us.

i'd also like to see music playing by the pool upstairs where the bar is during the day

i particularly like the setting the area is quite there is a little coffee bar and a restaurant called el mirador which are superb

complex story of a system of vouchers and bar redemption, but when you get to the bar not possible to use if you want two drinks/ luckily not

not in a front) you will not be able to see

all family members have to finish their drinks before someone goes to the bar for refills only them to have to queue up with no system in place and people simply ignore the

the receptionist was lovely, the bar staff great

6 pools, 4 restaurants and 24h bar sounds good

smoker friendly hotel no smoking areas apart from out the front not allowed by the pool or at bar

for example, the tap water is not drinking water, and they provide you with bottled water in one bar at reception

lots of fresh fish meats and pastas at the show cooking stations la gomera bar fabulous spot for a drink and watch the sun going down staff were very helpful and attentive

didnt like the bar set up ans limited snacks through day .

day of our in hotel stay in bar we order a cocktail which was deliciuos, but next day other bar attendant didnt know how to

poolside lovely next to sea and no problem getting sunbeds breakfast excellent and a nice little bar within a hundred yards are bars, shops and restaurants the tapas bar is estupendo

effort they put to give a lovely staying in the hotel from the cleaners, chefs, waitress/waiter, bar staff, receptionists and singers

lunch was good and the snack bar with fresh made burgers chips and sandwiches and the drinks at the bar were all

is my second time at barcelo tenerife and i am looking forward for my third

just think snack bar could be opening before midday

snack bar was not great during the night but that’s only you get the midnight munchies like the

super friendly bar staff

) bar staff at the pool were fantastic and very accommodating, made great drinks too

only downside was the ability to get food between 3-7pm there was a pool snack ‘grab and go’ bar but if it was gone it’s gone and often the kids wanted a snack after swimming 5-6pm and there

the royal level beach and bar were also great features, and the staff were friendly and welcoming

the mini bar wasn’t replenished once, we had to call daily to be given some cartons of water

they said it was beef but it was actually pork, another time they refused to give water as the bar was not officially open yet (these are not a biggie individually but it’s meant to be 5 stars

complimentary mini bar but with only a single serve bottle of prosecco each and then a couple of soft drinks

great hotel with great bar & restaurant

restaurant and bar weren't working so we had to search for other options in the village

bar and restaurant have not yet opened - essential if you trekk long as there are not so many

reception was barely ever open the entire time, so we couldn't use the onsite bar or chat with other guests

s advertised ) would be nice if the bar was open beyond 7pm, to give the chance to interact with other

there was a seating area at the reception, but not really a bar where you could have some drinks during the day

make the awareness/availability of drinks from the bar on the terrace more obvious.

that was sad to wander around the little town with almost all but one bar open

restaurant and bar facilities restrictive.

there's no bar in the hotel, and the

there was lovely sitting room but a bar would have been a good addition to the facilities.

c)

no slippers no robes in the rooms no hair conditioner no mini bar bad hair dryer

there is also no bar, which would have been nice to have a separate bar area to relax in the evening, there was just

little bar in the lounge where you could enjoy an after-dinner drink would have completed the evening

areas of the hotel are a little dated - the main bar area and the outside seating area off reception

coffee wasn t great and the service in the lobby bar could be a little slow in the evenings

could expand their juice bar with fresh juices not just upon special request but to the general public

every one of the staff were excellent, especially victor in the lobby bar , what a gentleman

they ve no longer got the sports bar there which was a great relaxed venue in the past!

the pool area and bar are great

, good breakfast , the staff both reception and cleaning very good friendly and fun bike locker , bar and tapas

there is also a lovely bar on site with some music, which we did not see or enjoy as we only stayed one night

the outside bar overlooking the kite surfer beach and the red mountain is a must for sundowner drinks

you can ask for hot water from the bar but would have liked to be able to have a coffee or tea in the room