restaurant was closed only the bar was open.

a more varied selection of food in bar and restaurant.

time in the hotel , room was clean and tidy, reception staff was great , i think the staff at the bar could be a bit more smily, sad faces during the service

early bar closing

the cafeteria saved the day with drinks and bar food

despite being little unhappy with the noise from the bar

we had a great sunday night at the bar chatting with him

s me really), they offered an upgrade to beautiful room which made my stay unforgettable,

we had to leave before breakfast was served, but they prepared us a breakfast with what they

a very nice room - very clean and great bathroom. the breakfast was a bit basic.

sits at the end of quite a lively area with plenty of bars

breakfast was pityful

welness/spa is poorly equiped and expensive

spa was very nice and relaxing, also the views and the green surroundings

30 staff friendly pool closed spa good but difficult to book

in a very beautiful town, the room was comfortable and clean with a nice restaurant and free parking

the style of the hotel is unique, the location is good. the parking is free.

noted by other people, the room was passable but the downstairs bar is appalling

the bar downstairs is good

the cleaning girl was very apologetic but when i explained what had happened to the staff at the bar they said i should have asked for a mop and bucket

the location was good and easy to find bar/cafeteria downstairs allowed early check in

bar and dining downstairs

second time i have stayed here both times mini bar not working

coffee from the bar was delicious

the morning shift we shouldn't be charged for that evening, to the older gentleman working in the bar that made sure our coffees were not charged as we had already paid the parking we did not used

the overall experience (i was traveling with 3 kids) was great

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

a problem, but communication is not that easy --some of the staff (in the restaurant and outside bar do not understand english well)---but we appreciated the gesture of a free drink on arrival (-) bar which was part of the restaurant, didn't serve my preferred night cap, brandy (-)traditional bar for a pre dinner drink although there was a sign for one but only appeared to be a lounge area (-)no bar or restaurant. (-)lack of atmosphere, particularly in the evening. bar closed, no hub - bub. (+) mini bar too (-) there wasn t a bar area for drinks after a day of sightseeing (-) fridge there but no option of a mini bar or room service

no attendant to help and room service guy was not very friendly

great breakfast

wifi good for me the price was little high for a week night but i would highly recommend and

the staff is excellent, the rooms large and comfortable, the breakfast amazing

a bar cafe next door with tables on the pavement

breakfast could have had more selection and the bar could have been open in the evening

breakfast was in a bar next door with bad service and a minimal breakfast

we upgraded to the junior suite which gave us plenty of room and a spa bath that looked out to the view

breakfast does not start until 9 - no good as we played golf each day and had to go into town (500 yards away) for breakfast

good bar and restaurant onsite.

was very basic and was served in the bar next door, which belonged to the hotel, but was also public

service was very slow, order at the bar if you are in a hurry

we could barely not sleep at night as a bar across the street was extremely noisy

coffee at breakfast bar needs upgrading

near no bar restaurant supermarket

any english, and when we used iphone translated they still said they did not understand also no bar or evening meals were available which said it was when we

there was a bar but it was closed all the time

it would have been nice if the bar had been open during the day to serve tea/coffee

only problem is that the bar and restaurant only open mon - friday

breakfast a slice of toast nothing else offered only more toast ,very poor when setting off for 5

the room, the room service.

i enjoyed the parking arrangements too

room service food was quite good

breakfast wasn't that great, i suggest they add fruit to the breakfast plate

service a little rushed in dining room. no bar to get a drink no water in the room no wifi

the restaurant and bar were not open so no food there

visit was out of season so the bar and restuarant that looked so appealing were not open

the bar is nice and the restaurant seemed good

location is worse than wonderful, clean, restaurant is delicious and not expensive, parking is free

nice breakfast, nice room with great view of the mountains.

needed to leave early the next day, but breakfast was not until 9:30 am

breakfast started a little late (9.30) for the early risers, but worth the wait

breakfast is simple and delicious

breakfast was lovely; freshly squeezed orange juice, home made cake, fresh rolls and coffee

the pool was really nice, there were several options for the breakfast.

had to miss breakfast as it starts in the hotel at 9am

the breakfast was delicious, i loved the fresh juices and the fried eggs and bacon!

nice view but the breakfast was nothing special, no vegetables again.

place with a magnificent view, excellent staff and amazing breakfast

one of the plates in the snack bar was quite low quality for such a place.

stay in room 108 unless you like being kept awake - right next to the bar and restaurant

clean and very nice, efficient and helpful staff in reception and bar and at breakfast

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good quality

fab bar area and reading lounge

downstairs bar looked nice (did not use it) (+) the bar at night is lively but closes early, at 10pm

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving madrid is impossible to get around unless you have done it before and know

the bar area was very comfortable

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

a mini bar in the room is advertised but there was nothing in it

bed was comfortable and room was clean. hotel bar and bar staff were cool.

there is a well-kept garden at the entrance and there is also a bar next to the hotel, a quiet and pastoral place, excellent value for money

having the restaurant and bar downstairs was so convenient and dinner was fantastic

small breakfast selection

it even had a small kitchen which of course we didn't need but lovely to have that option

i asked for water (the mini bar was compltely empty) and they told me they were bringing to me but never happened

everybody seemed to gather in the irish bar next door (very loud music) which made the bar area redundant which was a pity

i asked for water (the mini bar was compltely empty) and they told me they were bringing to me but never happened

good location to explore the surrounding countryside, great covered swimming pool .

the room was a bit dirty (dust on the floor and such), the pool was nothing like the pictures

warm welcome bar and restaurant on site.

above the bar can be a little noisy but wasn’t a big issue for me

the 24hr bar served food and was ideal after a long day working

the cafe/snack bar had plenty of food and drink and well priced

a lovely restaurant bar beside hotel (castizo)

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant, though within 15-20 minutes walk there are some

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

bar closed 3

minibar fridge empty, apart from a couple of small bottles of water

restaurant and bar closed no local amenities nearby

too far from the city and bar closed on sunday night

we missed it we took a pack up breakfast one of the days but it s not the same restaurant and bar closed saturday & sunday evening we didn t know this and we re not very happy nearest

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it is almost finished

was closed for the summer, bar also was closed, so we couldn t get anything inside of the

not possible to get a coffee until 11 when the bar opens

the staff at front desk and bar were really friendly, they made me feel l was valued as a guest

most of the facilities were closed as the restaurant and the bar and this must be advise when you book

the mini bar had only water.

the nq bar at the spa and gym club was always closed, but i wanted to try something there

spa was closed and sometimes it took a while to get served at the bar area inside as staff were busy on the reception desk

outside pool area was lovely and pool had an outdoor bar which was great as i am disabled and need easy access, also lifts available so easy access to

lack of staff to serve in the bar (half hour seated and nobody comes)

shuttle from/to airport, shuttle to santiago barnabeu stadion, room was comfortable, toilet is amazing

enjoyed the coffee bar and the breakfast was good value for money

room is exellent, bed is exellent. staff in bar is friendly and very professional.

interior on ech floor digerent nive touch and staff very happy and helpful food and bar ok

i enjoyed the mini bar in the room

and friendly throughout the stay

all the staff especially at the bar

good staff, bar food was ok. rooms very clean. gym was ok

room service was available and room had a mini bar also

lobby, bar and common spaces in general… perhaps they should start thinking about renovation.

breakfast did not open until 8 and the bar was also not open, so it would be nice to have an option to get coffee somewhere

diner in the bar was terrible, too much waiting for only one waiter, too much waiting for dishes, the menu was

mini bar with fruit juices, water and can drinks, replenished every day

coffee / drinks bar appeared to be permanently closed

they all have excellent customer service skills that go above and beyond and raise the bar of expectations

was no zero options about drinking coca-cola zero or other drinks zero in the mini bar at the room and there was no cocktails in the

the bar downstairs was beautiful

prices at the bar where extremely high. 8euro for 330 ml local bear.

be good if there was a roof top bar and swimming pool.

it also had the nicest or strongest mini bar i have ever seen

limited range of food on offer in the hotel's restaurant but there was an excellent bar only a few metres away

station so we could have easy journey the next morning we knew there was no restaurant but the bar served good snacks and small meals large room with very wide double bed

speed of getting a drink in sky bar , it was always busy .

pool bar could do with updating but that's being a bit picky..

wish the price of drinks at the bar could be comparable to the local bars but it is the same with any hotel

the bar and lounge was very comfortable with good food and drinks

i loved the pool and sky bar which were intimate with a modern twist making it easy to relax

you have the metro station so close so you can move everywhere, the staff from the restaurant and bar are so friendly, definitely i ll be back and recommend this hotel

the ground floor public areas were lovely, modern, fun music instruments and decor, bar was welcoming for a snack or nightcap

the mini bar is usually not supplemented

no coffee or tea available until bar opened in the

too really good pool lifeguard lady was brilliant as was hamza on reception and manuel in the bar nothing was too much trouble highly

the staff were amazing especially the bar staff who could not do enough to please

stay here, the staff were kind and the facilities were great, a member of staff from the bar gave us a free drink as we were there very often, could not fault anything

in the bar one evening, i spilt my drink

more of a lounge bar area and snacks

bar and restaurant only seems to be available from 1pm to 4pm which is strange given most people in

it was difficult to understand what hours bar and restaurant are open

location right next to subway station beautiful hotel with a bar on-site room was comfortable helpful

bar was not open when we were there during the whole weekend in fact which was a shame we were

bar service inside the hotel, they said it s working just during weekdays, not weekends

their outdoor bar area is lovely for an evening drink and chat with

bar shut too early in the evening

nice, modern, clean hotel with bar in lobby. underground parking.

great bar and restaurant

with all hotels i suppose the mini bar in room was an absolute rip off, 4 for small bar of chocolate, considering what the room

entering the hotel through the revolving glass door and immediately received first aid from the bar employees

service at the front desk exceptional service in the bar patio exceptional

to be peaky, at the bar, the bar tenders had no idea how to make gin tonics, but we drank anyways

rooftop bar sehr cool

staff at the desk were extremely helpful, the rooftop pool and bar were gorgeous and the rooms were lovely

the rooftop terrace and bar are great for relaxing after sightseeing, with fantastic views

are sure that rooftop bar and pool are great but unfortunately closed as we visited hotel in march

needed the breakfast bar to be open earlier than 0730

staff in the restaurant and bar were exceptionally friendly helpful and made me feel safe

location was great for proximity to chamartin train station. good restaurant and bar on site.

there is a bar there and a burger king at the train station, but not much else

clean and nice rooms, really nice staff, air cooling, nice bar and restaurant, quiet at night

good bar food and welcoming staff

and i am going to miss the roof top bar as that was a nice place to eat and too have a drink

only negative was the rooftop bar was closed in december, however we found a couple in the city centre anyway to enjoy the views

the bar staff were also great and generally the hotel is tasteful and fantastic

bar and restaurant area was lovely, very relaxing

hotel, friendly staff, nice bar area to relax, good location, easy access to madrid city centre would stay again

reception staff and bar staff were all lovely

the bar and restaurant was down because of fixing up. so we couldn't get coffee or any food.

it was great to have a bar downstairs and a supermarket nearby

the bar had no prosecco/ cava last night which was a little disappointing

the bar outside and the food was excellent

was fabulous, lovely rooftop bar & pool

roof top bar and pool are amazing definitely what we needed after a long weekend

unfortunately hotels bar closes quite early

clean hotel, bar area good but expensive and limited food options, but plenty of tapas bars and restaurants

nice pool and rooftop bar in

there was not price list on the mini bar and we were a little chocked at check out.

the bar area in reception was welcoming and comfortable

) of late check-out only for about 30 minutes while having a meeting with drinks at the bar of the hotel

lobby bar closes too early for a hotel

having drinks at the beautiful bar was the best way to start the evening