i asked for water (the mini bar was compltely empty) and they told me they were bringing to me but never happened

i asked for water (the mini bar was compltely empty) and they told me they were bringing to me but never happened

everybody seemed to gather in the irish bar next door (very loud music) which made the bar area redundant which was a pity

that is not well contented with the pool and the lake

good spa facilities. decent facilities.

the bar is nice and the restaurant seemed good

service a little rushed in dining room. no bar to get a drink no water in the room no wifi

the restaurant and bar were not open so no food there

visit was out of season so the bar and restuarant that looked so appealing were not open

no wifi in restaurants so couldn t translate the menu

nice breakfast, nice room with great view of the mountains.

breakfast started a little late (9.30) for the early risers, but worth the wait

breakfast is simple and delicious

needed to leave early the next day, but breakfast was not until 9:30 am

breakfast is served later than usual (between 9:30 and 10:30), which may not suit early risers or

the cleaning girl was very apologetic but when i explained what had happened to the staff at the bar they said i should have asked for a mop and bucket

the bar downstairs is good

noted by other people, the room was passable but the downstairs bar is appalling

the location was good and easy to find bar/cafeteria downstairs allowed early check in

the restaurant is also very nice quality and a great breakfast included

the breakfast was delicious, i loved the fresh juices and the fried eggs and bacon!

stay and great breakfast

the pool was really nice, there were several options for the breakfast.

place with a magnificent view, excellent staff and amazing breakfast

was very basic and was served in the bar next door, which belonged to the hotel, but was also public

we could barely not sleep at night as a bar across the street was extremely noisy

good bar and restaurant onsite.

service was very slow, order at the bar if you are in a hurry

coffee at breakfast bar needs upgrading

breakfast was in a bar next door with bad service and a minimal breakfast

breakfast could have had more selection and the bar could have been open in the evening

a bar cafe next door with tables on the pavement

the bed was very comfortable, and the spa tub was great

we upgraded to the junior suite which gave us plenty of room and a spa bath that looked out to the view

parking is free and easy

be a little bit tricky as it's on an unclassified road (mind the potholes) we had an excellent breakfast and came home to a good dinner after a busy sightseeing (+) the evening meal was excellent and so was the complimentary breakfast (+) excellent breakfast and very attentive staff (+) but this location was very beautiful with a nice walking path and a good breakfast (+) the dinner and breakfast were simple but beautifully prepared (+)lovely setting, excellent and friendly staff, really good food and complimentary continental breakfast (+)friendly and helpful host, hotel was spotless, beautiful location, nice breakfast (+) very good continental style breakfast (+) the dinner & breakfast was delicious (-) because of the location - it is far away from center, no coffee shops or restorans, the breakfast should be more than

a problem, but communication is not that easy --some of the staff (in the restaurant and outside bar do not understand english well)---but we appreciated the gesture of a free drink on arrival (-) bar which was part of the restaurant, didn't serve my preferred night cap, brandy (-)traditional bar for a pre dinner drink although there was a sign for one but only appeared to be a lounge area (-)no bar or restaurant. (-)lack of atmosphere, particularly in the evening. bar closed, no hub - bub. (+) mini bar too (-) there wasn t a bar area for drinks after a day of sightseeing (-) fridge there but no option of a mini bar or room service

i missed breakfast because i stayed in bed.

breakfast good, tasty, wide assortment, in nice room

great breakfast

we had room service once during our stay, the food was very poor

the morning shift we shouldn't be charged for that evening, to the older gentleman working in the bar that made sure our coffees were not charged as we had already paid the parking we did not used

second time i have stayed here both times mini bar not working

coffee from the bar was delicious

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

the overall experience (i was traveling with 3 kids) was great

sits at the end of quite a lively area with plenty of bars

welness/spa is poorly equiped and expensive

30 staff friendly pool closed spa good but difficult to book

breakfast was a bit skimpy and though available until 11:00 they stopped refilling the buffet by

food and bar available on site and a good choice for breakfast which was served until 11am

in a very beautiful town, the room was comfortable and clean with a nice restaurant and free parking

the style of the hotel is unique, the location is good. the parking is free.

bar and dining downstairs

the cafeteria saved the day with drinks and bar food

a more varied selection of food in bar and restaurant.

restaurant was closed only the bar was open.

cheaper to buy breakfast in bar rather than restaurant (toast only)

early bar closing

fab bar area and reading lounge

absolutely loved the classy feel of the lounge and bar area, loved the antique feel of the rooms and hallways

very nice accommodations with a good dining room and bar area at reasonable prices

the breakfast is worth the 10 euros, the bar snacks are great and the evening meal was excellent

the bar has great hamburgers

but the staff - especially breakfast coordinator carol and the senior bar tender/waiter - who made the best mojito's in spain

lovely old property which was right by the aqueduct. nice friendly bar and outdoor seating area.

the bar was excellent and lovely to come back to and the food was delicious

were informed on arrival we could eat in the restaurant from 8:30pm or the bar served food if we preferred

nice bar and restaurant

excellent bar area

a good bar fridge, good storage and cross ventilation

great location, helpful staff, great breakfast, nice bar and cosy.

us with tourist information and organising a taxi for our departure, and the lady on duty at the bar in the evening

bar and breakfast was excellent and staff very pleasant

we loved it :) everything we asked for from the reception was organised very fast, people at the bar and restaurant were very kind and helpful, housekeeping was great as well

the restaurant is vast and has a cosy bar at the back

location, although our room was at the back above the hotel bar and it was quite noisy in the evening as we kept the window open

there was only a bar of soap and some generic shower gel so make sure you bring your own shampoo, conditioner, body

spa s warm pool could have been warmer

the swimming pool should be open for hotel guests and included in the price

bathroom in bar area was disgusting.

the staff at reception and cafe/ bar were very friendly and attentive

location close to bars, restaurants, places of interest

no bar available in the hotel.

there was also spa facilities and a restaurant/ bar in the hotel which we didn't try, though i'm sure they are handy for visitors staying longer

the bar and restaurant was superb value for money and of the highest quality

the bar is very popular with locals and has a great local vibe

great tapas bar downstairs,fantastic location, good value

enjoyed some beer and tapas in the bar where the bar person really looked after us

very pleasant family run hotel with a friendly bar and excellent restaurant, this was my second stay and i will go again

clean and comfortable room with mini bar and safe

great terrace to sit with a glass of wine from their bar and watch the sunset

of castle from room, garage for car, walk to all attractions, very friendly staff, great little bar and terrace

terrace bar was not open while we were there.

rooms were large and well appointed with mini bar and filter coffee machine

the roof terrace bar was also a real bonus we watched the sun go down on the aqueduct whilst sipping cold beers-

on top of the building is a terrace with bar with music where we watched the sunset

male staff at reception & bar were unfriendly and not welcoming at all; they hardly spoke to

very close to everything and has a roof bar yes

everything was great and the rooftop bar was incredible ud83eudd29

lobby bar was very uninviting since it was so quiet, no piano or any type of soft music

though we only made use of the water)

orange juice was definitely not freshly squeezed choice of pastries poor cold milk not cold in bar don't serve peanuts, our group had a bad

service at the bar was slow. someone had to be called to staff the bar.

not impressed with breakfast. really enjoyed the bar food.

would have preferred there to be a bar lounge open earlier

we love sitting in the bar area overlooking segovia having a drink

service was overall really good (with the exception of an inattentive bar tender in the afternoon)

very pleasant bar / cafe with outside seating area

the open spaces and gardens are beautiful and a view from the bar and restaurant to transfix you

however on sunday the bar and restaurant are closed in the evening

it wasn't very close to any bars or restaurants. having said that the hotel bar was good.

and snack bar not open on sunday evening and fully booked at lunchtime

there is a great bar on the corner

smashing bar wine and food

great team at the pool, in the bar and restaurant and on the front desk

there appeared to be too many managers wandering around doing nothing, whilst yelling the bar staff off for not being in the bar when people needed drinks

pool area in gardens with bar

no smoking area for bar when weather inclement. breakfast expensive.

size room for 3 people very clean nice clean pool with bar area regular bus service down to the aqueduct and old

no public transport to segovia near hotel. bar at the first floor.

busy bar and resturant

bar downstairs was very noisy at night, and the price of the room was quite steep for what it was

it has a bar and restaurant

well located, ample parking, good bar and restaurant facilities

above the bar can be a little noisy but wasn’t a big issue for me

the 24hr bar served food and was ideal after a long day working

the cafe/snack bar had plenty of food and drink and well priced

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant, though within 15-20 minutes walk there are some

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

a lovely restaurant bar beside hotel (castizo)

female staff were very good as were the bar and restaurant staff

bar closed 3

too far from the city and bar closed on sunday night

bar in the evening doesn't open till 19

minibar fridge empty, apart from a couple of small bottles of water

not possible to get a coffee until 11 when the bar opens

the staff at front desk and bar were really friendly, they made me feel l was valued as a guest

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it is almost finished

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

was closed for the summer, bar also was closed, so we couldn t get anything inside of the

the mini bar had only water.

spa was closed and sometimes it took a while to get served at the bar area inside as staff were busy on the reception desk

the nq bar at the spa and gym club was always closed, but i wanted to try something there

lack of staff to serve in the bar (half hour seated and nobody comes)

the breakfast bar was superb

thought there could be a bar same location as the swimming pool. other than that all good x

room is exellent, bed is exellent. staff in bar is friendly and very professional.

i enjoyed the mini bar in the room

enjoyed the coffee bar and the breakfast was good value for money

shuttle from/to airport, shuttle to santiago barnabeu stadion, room was comfortable, toilet is amazing

and friendly throughout the stay

rooms were very clean and comfortable, the bar and the food were very nice, the staff were very kind and helpful

good staff, bar food was ok. rooms very clean. gym was ok

room service was available and room had a mini bar also

prices at the bar where extremely high. 8euro for 330 ml local bear.

was no zero options about drinking coca-cola zero or other drinks zero in the mini bar at the room and there was no cocktails in the

bar staff was great

the bar downstairs was beautiful

the other problem was the price of drink at the bar 15

nothing really - bar a bit boring

it was difficult to understand what hours bar and restaurant are open

location right next to subway station beautiful hotel with a bar on-site room was comfortable helpful

bar and restaurant only seems to be available from 1pm to 4pm which is strange given most people in

in the bar one evening, i spilt my drink

rooftop bar sehr cool

staff at the desk were extremely helpful, the rooftop pool and bar were gorgeous and the rooms were lovely

the rooftop terrace and bar are great for relaxing after sightseeing, with fantastic views

are sure that rooftop bar and pool are great but unfortunately closed as we visited hotel in march

shame that the rooftop bar is not open outside of summer season!!!

limited range of food on offer in the hotel's restaurant but there was an excellent bar only a few metres away

it also had the nicest or strongest mini bar i have ever seen

clean, large, comfortable room. amazing breakfast for price paid. nice bar for drink before bed.

speed of getting a drink in sky bar , it was always busy .

pool not being open until 12 and no bar to buy drinks unless with diner, uber drivers could never find it

i loved the pool and sky bar which were intimate with a modern twist making it easy to relax

the bar and lounge was very comfortable with good food and drinks

breakfast and food at the pool bar is fantastic. rooms spacious and nicely styled.

cool rooftop bar too

wish the price of drinks at the bar could be comparable to the local bars but it is the same with any hotel

entering the hotel through the revolving glass door and immediately received first aid from the bar employees

great bar and restaurant

able to check us in the front desk staff were amazing they helped us to book our reservation for barcelona to avoid the hassle at the metro,breakfast buffet amazing pool& bar also the

service at the front desk exceptional service in the bar patio exceptional

with all hotels i suppose the mini bar in room was an absolute rip off, 4 for small bar of chocolate, considering what the room

stay here, the staff were kind and the facilities were great, a member of staff from the bar gave us a free drink as we were there very often, could not fault anything

too really good pool lifeguard lady was brilliant as was hamza on reception and manuel in the bar nothing was too much trouble highly

swimming pool was very cold and drinks in bar are very over priced 10 euros for malibu and

the mini bar is usually not supplemented

no coffee or tea available until bar opened in the

was supposed to be a bar menu, but int was not available, only the restaurant menu was available

bar was not open when we were there during the whole weekend in fact which was a shame we were

bar service inside the hotel, they said it s working just during weekdays, not weekends

their outdoor bar area is lovely for an evening drink and chat with

nice, modern, clean hotel with bar in lobby. underground parking.

great location, super service, friendly staff, great bar and restaurant

drinks served by pleasant bar staff

restaurant and bar on the ground level which served very good food presented beautifully

we could eat whatever was in the bar

nice quiet hotel breakfast had great choices bar staff friendly

there is a bar there and a burger king at the train station, but not much else

location was great for proximity to chamartin train station. good restaurant and bar on site.

good bar food and welcoming staff

staff in the restaurant and bar were exceptionally friendly helpful and made me feel safe

clean and nice rooms, really nice staff, air cooling, nice bar and restaurant, quiet at night

the bar was hard to drink at, food was hard to get, i left for most meals and drinks

small downside: there was no liquid soap in the bathroom, and no soap dish for the bar soap, so the area near the sink got a bit messy

was fabulous, lovely rooftop bar & pool

clean hotel, bar area good but expensive and limited food options, but plenty of tapas bars and restaurants

unfortunately hotels bar closes quite early

the bar staff were also great and generally the hotel is tasteful and fantastic

and i am going to miss the roof top bar as that was a nice place to eat and too have a drink

only negative was the rooftop bar was closed in december, however we found a couple in the city centre anyway to enjoy the views

the roof top bar is also very nice

hotel, friendly staff, nice bar area to relax, good location, easy access to madrid city centre would stay again

i'd not recommend the bar but the barman was

our room wasn t quite ready, but they immediately offered us a voucher to enjoy a drink at the bar while we waited such a thoughtful touch

could not fault anything - apart from the bar closed at 11

great service and great staff. juan at the bar was great.

restaurant and bar in hotel very convenient

the bar and restaurant was down because of fixing up. so we couldn't get coffee or any food.

everything was great, i think the bar could maybe stay open a bit longer :-)

it was great to have a bar downstairs and a supermarket nearby

service food was poor value for money and there was no price guide for the mini bar in our

reception staff and bar staff were all lovely

there was not price list on the mini bar and we were a little chocked at check out.

having drinks at the beautiful bar was the best way to start the evening

) of late check-out only for about 30 minutes while having a meeting with drinks at the bar of the hotel

lobby bar closes too early for a hotel

the bar area in reception was welcoming and comfortable