the pool was cool but so refreshing

the pool is beautiful and well maintained

a small thing: the pool has no lights at night (although this may be done on purpose because of the insects)

the pool is excellent as well as the opportunity to have a massage and yoga

the pool should have a heater

good parking, great air conditioning, the mattress and the pillows were great

free parking

location next to the beach, lot of restaurants around the hotel, parking available on site, and ac works great

the smell in the parking lot was just horrible

parking

pool was gorgeous and would go again if possible

also did not like having to walk to the other side of the parking lot to do laundry

location : bar main highway, pricing, parking and close proximity to el buen cafe — location near walmart,

the laundry area was dirty and trash inside and around the facility

was quiet, clean, restaurant was right across the street, late check out, friendly staff, big room, affordable

the setting is beautiful. the grounds and the pool were lovely. the staff were friendly.

the kids enjoyed the daily activities

the food at the beach bar was great and the staff superb

the resort has activities for adults and kids, but we didn’t utilize them

the gym was amazing and they even have a game room where they allowed us to rent games to play as a

loved the staff, the accomodations, family double room suites with full kitchen was fantastic

pool was nice, free small breakfast, free parking, comfy bed, cold ac.

breakfast was fresh prepared in a mobile location directly in parking lot of hotel

was not close to the beach / staff not that informative / staff not around / breakfast is not from the hotel, itself / you’re given a card so that you would have to leave the

pool was nice, free small breakfast, free parking, comfy bed, cold ac.

the beach and pool

the tropical location, the amenities, the food, the plunge pool in our room, the beach, the architecture, and most of all the staff, everyone was was friendly

incredible property, rooms, pool and beach all fantastic

spa facilities and restaurants are the best i've seen

lastly, the beautiful pools and spas close at 6pm, and thats just such a shame, as they look so incredibly beautiful at

the pool and hot tub were great

great for location parking pool etc is good and room clean

the pool is great to relax, there's a hot tub as well

the room with pool was very nice!

the pool was excelente, the pool area is super cozy, comfortable and well equipped

they used to have a casino, not anymore

re only a couple), clean up beach area

the hotel gives you a casino credit to play at the casino on the property

didn't liked as much the gameroom and gym site, but thats okay because everything else was good

hotel was clean, nice staff and housekeeping, good location for dinner, casino, and shopping.

wish the laundry area was open, but it s under renovation.

we like the casino and the location

centrally located within walking distance of casino shops and dining

no room service or microwave in floor. the wi-fi never worked for me.

gym

the pool is amazing. great personal.

i love everything about the hotel, there decor food pool this pace is beautiful.

this is located at the center of ponce so very accessible to many place such as bar and restaurant

the staff were very nice and diligent and the pool next to it was a plus, the weather was great as it was sunny but breezy

pool food

needs ac in lobby, laundry room and elevator. also needs better parking accommodations

they let us do late check out by 1 hour which was appreciated

they let us do our laundry, super helpful

staff were excellent, providing suggestions, helping with parking and laundry

i had emailed in advance and was told we could do our laundry at the hotel

the pool was in a private activity and guesses can't use it.

pool

good restaurants, friendly staff, comfortable bed. has a nice rooftop y casino.

noise heard in the room kids running in the hallway late in the night 1:00 am a light in the lavatory imposible to turn off

the pool was ok when it wasn’t full, lots of kids during weekend

power went out about twice (but came back in secs) only sad part was the closed pool due to corona which is understandable and mother nature causing the tropical storm, ruining

pool bar was closed and pool was full of dead and alive bees

rooms were clean, and the views were amazing, breakfast was good

view,the staff was amazing the breakfast lady was nice and sweet,every one was private which was awesome

the pool is not working ud83dude14ud83dude2d

saul, diego, lil red, and alexis

shuttle service to golf location.

pickle ball courts, large chess set, board games, miniature golf, table tennis, swing sets, slides, and other things

great pool for kids and nice gym. the beds were confortable.

no room service and restaurants closed way too early

they need a kids playroom.

no room service

the laundry room is clean also

the kids loved the swimming pool and the view from the top of the mountain was beautiful

free parking

can party all nite by the family oriented pool says the bar tender (jonathan)

the bar and restaurant were not open as advertised

swimming pool is great for kids.

like the pool area the, sport area and the kids play area, the bar too and the life music on

bar is not open past 10pm

hotel does have a pool and even though it is ok for kids to stay in the hotel be advised some parents does not care

the pool area got quite crowded and overrun with kids.

the pool poor broken umbrellas limited room service or any late night options

wifi is terrible, but that's probably the nature of hurricane recovery

no room service. probably due to covid related restrictions.

they helped me coordinate an outside laundry service and also stored some food for me so i could eat the leftovers the next morning (as

bar at the top of the hotel needs some work with their customer service

center of town, lots to walk to, nice room. rooftop bar is terrific.

the rooftop bar was a definite bonus

great rooftop bar with awesome small plates.

the main king size bed was incredibly comfortable (sofa bed only suitable for kids)

upgrade when our reserved room was already taken by others, good location, strong and consistent wifi & cable, comfy beds, felt safe, good ac, easy checkout process and they held our bags for us

wifi was horrible on two days

no consistent wifi, no internet, no tv. shower water was nonexistent.

pool too small. was a little bit disappointed compare to the pictures i saw on booking!

there was a water cooler with no cups - no coffee or laundry facilities as indicated on their website

water cooler for your use in backroom with laundry facilities and very dirty

near the laundry room noisy

no coffee provided but did have filtered water in the laundry room

careful using the laundry

the pool on the roof was under repair / the room was supposed to have a balcony but it was only a

wifi to be compatible with my mac book pro

corner room across the piano bar music

rooms with gorgeous tiles, huge wooden double doors to the patio/outside, super comfy bed, cool pool terrace on top of the hotel, close to everything in old san juan, and netflix tv in the room

wifi works and reliable

decor, staff, tterrace bar overlooking the bay

gym was next to the pool too, also a plus

small pool and gym

also, the scrambled eggs on the breakfast bar were the worst that we've ever had

the breakfast bar was beautiful, and the servers were very good

beautiful small rooftop pool that looks out over the city

rooftop bar was a little noisy

the hallways are very tight and the pool was a bit small plus’s wish i was a hot tub

superb rooftop bar and buzzy coffee bar on the ground floor, with restaurant

we didn’t go to the pool area

very clean, very friendly and welcoming staff! has a nice little gym

was small, but clean and a/c worked great, but a second or third floor room is not good for older adults

hot tub jets did not work. small casino, no video poker.

restaurants and casino on the property and staff was friendly

no shuttle to or from the airport

great location, clean rooms, cool pool, good restaurants even during covid

due to covid there is also no room service either

room service was efficient

the gym is in great shape and there are plenty of places to eat and drink on site

loved the spa massage

massive abandoned building by the gym/spa..

the outdoor pool and connecting beach.

everything was closed in this hotel with the exception of the gym

favorite part of the hotel was the swim up bar & the slide

was conveniently located near a lot of tourist attractions all the pools was open the bar was an extended plus the drinks and food by the pool was delicious and the staff was very

of the hotel control with covid but had to make reservations for the pool or gym

the door getting stuck was a fire hazard, the toilet barely flushing was another issue

good location, excellent beach and pool facilities, friendly staff, excellent cleaning service.

i love the pool area and bar

pool area was awesome as we used it while waiting for our room to be ready

hotel is in a good location within walking distance to several restaurants, bars and shopping

the kitchen is equipped with basic essentials

outdoor rooftop is amazing pool area very clean

the pool/ rooftop area was so picturesque and pretty

poor breakfast

place was amazing overall highly recommend for an adults only experience

the breakfast is good but the prince is much

were wonderful at acclimating our luggage for early check in and check out

facilities

facilities like gym spa sauna and pool

d they never got it to work effectively) and little amenities one

location and the perks like water in room, gym

loved the gym

if they want to make it more family oriented they need to have kids

beach service envíance pool gym spa bar casino club restaurants do miss acai bowls though

very easy to get overrun by one family or group of kids

pool and ocean access.

staff at the poolside bar and grill were the best

pool area and few nooks to gather

no room service, and the bedding had stains

fresh breakfast

wifi was sometimes down and not a secure connection

front desk clerk and our uber driver that we were in a good area but we chose to just hang by the pool once it got dark

pool area and beach was wonderful

the smell of the rooms, there was no swim up bar and the jacuzzi was being renovated.

the rooms had a little moldy smell. other wise my kids love the pool and the beach.

the pool was a lot of fun and hot tub was small but the perfect temperature

the food was good, access to beach, breakfast and parking garage access. laundry

they have really cute courtyard and a communal kitchen with a water cooler

i mean, i do wish i had my own microwave and refrigerator but they have a kitchen on the second floor

continental breakfast has been discontinued, but there are refrigerator and kitchen available for guest use

the hotel has a cosy little garden and a shared kitchen

also the communal kitchen was open for travelers to use

didn’t like that the property didn’t have a pool only 2 jacuzzis

has a gym and nice hot tub lounge area on the roof

we enjoyed also the gym and rooftop jacuzzi

i was walking distance from many restaurants and stores, the gym, and a lot more

the hotel includes a small gym that is perfect for a quick 30 minute workout so that you can go on about your day

pool is nice but definitely not big enough for a hotel w that many guests lots of kids and wig hair in the pool and it’s is not on the beach but only a block away besides the pool

the gym was clean and kept up very well

the pool area was wonderful

my kids really enjoyed the rooftop pool as well

the beds in our kids room felt the same