although i didn t use it i liked that there is a full kitchen available

the kitchen area is clean and nice

never showed up and was never called back to be informed of an eta and there were roaches in the kitchen

kitchen cabinets dirty and doors broken, shower flooded with dirty water after flushing toilet

at night little difficult to find parking space but then found and all good

having wifi was appreciated

not properly designed for any kind of retreat - commercial type laundry working right below the rooms

there was no wifi in the room but we did have 5g/4g

was on their laundry, smelly and noisy

everything was perfect.. no wifi so bring a book or two

parking

good parking, great air conditioning, the mattress and the pillows were great

kitchen is essentially non existent

location next to the beach, lot of restaurants around the hotel, parking available on site, and ac works great

internet was down the whole time, no wifi available at all

the laundry area was dirty and trash inside and around the facility

wifi was available along with a mini fridge and in-house hot water

it was a simple room- two beds, a tv clean bathroom and wifi availability

ample parking, restaurants nearby and friendly area

a bit pricey; the room was small and parking had poor lighting.

villa (1), was but the fitness center

the breakfast was included

breakfast included

breakfast was included and was good, but i recommend almost having three options for choosing meals

the setting is beautiful. the grounds and the pool were lovely. the staff were friendly.

surf was little rough but the kids still had a great time riding waves

the pool was incredible and the jacuzzi, the gym facilities, the beachfront

laundry facilities were in the foyer right next to the room

would have liked a restaurant in the facility, besides the pool bar eatery

was perfect & the staff was all nice & professional from housekeeping to fd to the bar staff

pool was nice, free small breakfast, free parking, comfy bed, cold ac.

breakfast was fresh prepared in a mobile location directly in parking lot of hotel

was fresh prepared in a mobile location directly in parking lot of hotel

pool was nice, free small breakfast, free parking, comfy bed, cold ac.

was not close to the beach / staff not that informative / staff not around / breakfast is not from the hotel,

spa facilities and restaurants are the best i've seen

the beach and pool

sand bar at positivo was very uncomfortable

lastly, the beautiful pools and spas close at 6pm, and thats just such a shame, as they look so incredibly

the restaurant was bias with dining in for me and my spouse. forced us to do room service.

the room with pool was very nice!

and ice maker outside with charcuterie plates , forks, spoons and mugs and seasonings in the kitchen drawer

clean, good safe parking, good value

the location was great. private gated parking. staff is very courteous. room was very clean.

the pool was gorgeous and outside sitting was beautiful and comfortable

hotel is pet friendly so our cat can travel with us

pool and bar area-amazing

the spa was not working and the elevators would not work at times

it was only really enforced on weekends when security was around but prepare for the kids to get the boot

complimentary breakfast buffet was great, the waiters at the restaurant offered excellent service as well aa

second note, the breakfast restaurant was furnished with bar high chairs it's not kids or senior friendly to

clean but gym was not maintained

i was close to the freeway it with things for the kids to do around the area.

nice pool but small, more for kids

i was close to the freeway it with things for the kids to do around the area.

this is located at the center of ponce so very accessible to many place such as bar and restaurant

terrible facilities and no wifi

i asked at the bar for a dirty martini and they didn't even know how to prepare it

the swimming pool is great for families.

wifi not working in our room

he went above and beyond from local excursion recommendations to laundry and finding a coffeemaker, he is legit

wifi not good. can t get it to work. tv is very limited in channel selection

wifi did not work well, which was the case everywhere we stayed in puerto rico; so not unique to

did i mention this hotel is pet friendly too

beautiful rooms, comfy beds, good wifi

location, room, parking

the kids enjoyed it and we certainly enjoyed it

love how pet friendly they are

location near to la guancha and free parking

breakfast in the morning start a little late for the people who has to work early in the morning

parking spaces were a bit tight.

breakfast, i liked the fact that there was a mini bar and you could order something to snack in

they are really pet friendly

the parking is a little tight but other than that no problem

the pool is not working ud83dude14ud83dude2d

breakfast was pretty pricey for very limited options

good casino and installations

the staff was good and everything was on point the maintenance crews was awesome as well the bar n just the

have breakfast there

staff in casino, front desk, valet are professional and helpful

hotel as situated on top of a little mountain by itself with a beautiful pool area overlooking the carribian

everything was great even handicapped parking

breakfast wasnt great. pillows smelled a bit damp. gym needs to be open earlier

the pool was great and the room was spacious and very clean

the parking was always full because of the casino

they are pet freindly

hopefully when the pandemic is over the beach and pool area will be very lively

it s pet friendly, and the location

pool, place and more were excellent

no amenities, old tv no wifi.. no store.. food not great

i would have expected atleast a bottle of water and there was no staff around to find out the wifi password -

than my ipad, the air conditioner was finicky, had to constantly reenter a password to use the wifi and it was

nicely situated in old san juan, interesting old building. nice wifi

was no wifi, limited lighting in the room and there was water dripping from the ceiling right next to my

wifi services did not work

food and bar average

the pool/spa and location

there were little kids in the hot tub that i thought was unappropriate

only complaint was wifi didn't reach our room, and there weren't many channels on the tv- but it was ok because

and the girl in the reception was very friendly and so nice to the kids it was right in the middle of the old

no real complaints... wifi could have been a bit more powerful :)

the coffee shop next to the hotel had great wifi.

no wifi in room, only available in common areas.

the place is clean and there was wifi. a very simple and clean place

no wifi at all.the bathroom is not working properly.even the water temperature is awful.

the rooftop bar was amazing for sunset

the rooftop bar was a definite bonus

wifi worked but you had to keep signing in each and every time you left the room

center of town, lots to walk to, nice room. rooftop bar is terrific.

great people, great room, great roof bar with view and a great location in old san juan

i insisted, since i had kids in the shower that needed drying, and the staff member begrudgingly complied

nice kitchen and comfy beds

it was a struggle given the fact that i had suitcases and both kids

full kitchen was also a great aspect

conditioner in the kitchen/living room did not work

no wifi in the rooms was also a bit frustrating

and tidy room, great location bang in the old town, excellent wifi, good bathroom, good ac

the benefits of that were that there was laundry, fridge, wifi, etc

no chance to adjust the temperature of the air conditioner, wifi not completely performing

there was a water cooler with no cups - no coffee or laundry facilities as indicated on their website

super friendly staff, clean and on site bar and restaurant.

first night was a bit noisy, just some drunk people from a bar few building away, but all together it was

roof top bar was excellent. staff was great!

cruises in port, we could not get a seat for dinner time, although we could have hung out at the bar later in

the rooftop restaurant and bar was a wonderful place to go to overlook the city i accidentally forgot a pair

wifi password on back of room key card

wifi in room 4 h is weak and it takes a while for anything screen to show up

very bad wifi in our room.

wifi & technology strong

friendly and helpful staff, and good wifi

that it was adults only

i particularly liked the tv with netflix in the room, and the wifi, contrary to what the description said,

also adults only

the room was comfortable with excellent ac and wifi

location, local flavour the receptionist was great and helpful, we had early check in.

small pool and gym

resort fee was a little high considering what it covered; bottled water, gym, wifi and a fruit at the front desk

rooftop pool was not impressive

wifi was extremely weak

the pool and the gym were underwhelming

gym and swimming pool available too

gym and swimming pool available too

the cafe has great coffee and the rooftop plunge pool is amazing

very convenient to all amenities, rooftop bar was lovely for our pre-concert drinks

we didn t go to the pool area

the room was more like a suite - very large, fully equipped kitchen, and had a private patio

the rooms were gorgeous. had an entire sweet with kitchen, no stove. beautiful bathroom

there was no onsite laundry or cafe kitchen to use since they were still being installed

it was literally like a one bedroom apartment with a kitchen and sitting area and a private terrace which was

the rooms are espectacular and you have a kitchen, living, dining area as well as the room

wifi speed 2-3

was small, but clean and a/c worked great, but a second or third floor room is not good for older adults

nice infinity pool, sun deck on roof

i lost money at the casino ud83eudd74

infinity pool and the hotels casino were great.

it's far from the beach and the pool doesn't have much shaded areas.

i booked a 55 min massage at their spa for my birthday

should have been told about current construction at the pool and parties that were being held on certain nights

appreciated being able to have breakfast outdoors in their beautiful courtyard every morning

gym space was too small for more than 2-3 people to work out and the breakfast offerings were a bit

i did not eat in the restaurant so can not comment about the food or that staff, but the lobby bar was attractive

the people are fantastic and the hotel has an amazing restaurant with pool on the roof

swimming pools next to the beach were out of this world

we asked about the gym and were told no appointments were needed, to walk in at 9 when they opened

room service wouldn t answer calls

wish it was a real beach not a man made one, room service was out of a lot of their options

the spa is located off the main property, and so is the fitness center - a couple of minutes of walk

also, when i was given the access key to room, receptionist forgot to include wifi instructions

staff was very friendly and accommodating, the room was clean and the wifi was great the room was clean and the

continental breakfast was not good. need more hot choices. there was only breads and fruit

the security also provided us with restaurant and bar recommendations

wifi was not working

the location and the gym was not too bad. towels were not provided at the gym.

kids were hungry, had to get the car and find food to bring back

of the hotel control with covid but had to make reservations for the pool or gym

and desk were not clean in our room and our kids room

access to the pools, bar in pool. overall, was impressed in the quality of room.

the wifi was down the 1st night, limited things to watch on tv

location and ambience at the bar on the weekends.

for almost $400 a night there was no breakfast or even free wifi

great facilities and location. the pool and hot tub were great.

very attentive and friendly, the pool was very cool

having parking available made it very convenient

it s a modern, clean and cozy place with a lot of utilities like wifi, alexa, parking, hair dryer, iron,

the kitchen is equipped with basic essentials

location and parking

it s a modern, clean and cozy place with a lot of utilities like wifi, alexa, parking, hair dryer, iron,

the parking is not free as advertised and i was woken up by a guest yelling in the parking lot because

free parking on site is a huge plus

is centrally located with some parking spaces

the pool/ rooftop area was so picturesque and pretty

also even the wifi did not work in the room

the breakfast is good but the prince is much

pool

the room, views, pool, staff and food were fantastic!

were wonderful at acclimating our luggage for early check in and check out

designed boutique hotel, you can use their sister property next door which has a great pool and jacuzzi

very friendly and my wife and i always looked forward going back to relax and the roof top bar and pool was

30 for 2 drinks on the roof top bar was a little pricy

breakfast could be ordered the night before and be delivered to you room

even in january the pool was refreshing after paddle boarding

never got it to work effectively) and little amenities one would expect (for example, plastic laundry bags) were

the restaurants were really good, the pools and hot tub were well-kept and clean

the champagne at check-in and the pool and beach area are superb

beach toys always available for kids

while the room was nice, the wifi in it just didn't work (and they never got it to work effectively) and little

we tried getting on wifi , which did't work out for us.

the bar add automatically the tip so you have no

wifi doesn t work for tv that s asking for you to log onto internet

comfortable place. good breakfast.

breakfast was frozen, not good

room service takes way too long

staff at the poolside bar and grill were the best

room service is excellent

the pool bar employees service wasn t top tier

and certainly they need to install wifi in the hotel

pool is small and there were no stocked mini bars

the gym is good for a cardio workout

location and have a connection to the nice restaurant and bar ,,parking has a extra fee a decide parking around

the music from the bar below was horrendous

they have lactose free and gluten free options and a coffee bar that was actually nice

it has a small pool and lounge area in the back the breakfast was

morning breakfast staff made us the best food

small pool that wasn t warm enough.

the staff were very accommodating with late check out, continental breakfast was good, shower great, bed comfy

well maintained, has a lovely flair and loads of little details which make it a prefect bed and breakfast

also, the wifi signal is very weak and kept dropping

a beautiful property. the gym is very good for a hotel gym

the food was good, access to beach, breakfast and parking garage access. laundry

was more of a family resort with a lot of kids running around, i prefer more of a younger crowd but it was nice

no room service or microwave

excited to be at a resort with a casino for drunks and gambling

ac was good, wifi is strong, and hot water in the shower

the wifi was free, but very inconsistent

the hotel has a cosy little garden and a shared kitchen

housekeeping even did my laundry for 10 dollars

continental breakfast has been discontinued, but there are refrigerator and kitchen available for guest use

we enjoyed also the gym and rooftop jacuzzi

didn t like that the property didn t have a pool only 2 jacuzzis

i was walking distance from many restaurants and stores, the gym, and a lot more

wifi was a little spotty

no pool

loved the pool with the service bar at the rooftop

used the gym and loved it also the pool to die for

the gym was clean and kept up very well

location is great. gym is a plus.

the pool was clean, has a decent size, is located on rooftop so view is great, and is open until 11pm