the pool was cool but so refreshing

there was no wifi in the room but we did have 5g/4g

everything was perfect.. no wifi so bring a book or two

it has not air conditioning, wifi, and you can t buy any drinking sodas etc

no mini fridge in room. no wifi.

breakfast included

had a great experience, breakfast was great and location was what we were looking for

the breakfast was not good

the breakfast was included

the setting is beautiful. the grounds and the pool were lovely. the staff were friendly.

the smell in the parking lot was just horrible

parking

internet was down the whole time, no wifi available at all

kitchen is essentially non existent

location next to the beach, lot of restaurants around the hotel, parking available on site, and ac works great

pool can be better.

also did not like having to walk to the other side of the parking lot to do laundry

the laundry area was dirty and trash inside and around the facility

room service was non-existent

good room amd good location ac and wifi

was not close to the beach / staff not that informative / staff not around / breakfast is not from the hotel,

the location is convenient and parking was a breeze. staff is friendly and engaging.

pool was nice, free small breakfast, free parking, comfy bed, cold ac.

breakfast was fresh prepared in a mobile location directly in parking lot of hotel

pool was nice, free small breakfast, free parking, comfy bed, cold ac.

kitchen pantry didnt even have coffee or tea

is out dated and soft not firm bathroom need alittle remodeling and the tv needs an upgrade too wifi was very

the kitchen area is clean and nice

never showed up and was never called back to be informed of an eta and there were roaches in the kitchen

it looks it was nice roomie and comfortable but lak of wifi and people who stayed in there the last night i

dining service closes at 19pm which is quiet early, no bar service, consequently we prefered to spend the night

the pool is to die for, a cold plunge to rejuvenate is a great way to start

best location for relaxing. nice pool! good coffee!

good price for such a nice place and good reception as well as wifi available.

the wifi was a little slow but it is understandable since the place is remote.

it is a very comfortable place with air conditioning, pool, an excellent restaurant and cafe, and convenient

clean but gym was not maintained

rooms were in excellent condition, great facilities, bar/restaurant was great, didn't go in the casino

wish the laundry area was open, but it s under renovation.

no room service or microwave in floor. the wi-fi never worked for me.

there was zero wifi anywhere in the building

a garage sale, the mini refrigerator was all rusty and freezer compartment completely frozen, the wifi does not

shower was clogged also and the shower head water pressure was too hard especially for the kids to take shower

the staff were very nice and diligent and the pool next to it was a plus, the weather was great as it was sunny

the bar staff service was faster in every moment

historical architecture, the staff and how helpful they were, the fact that i can do my own laundry on site

wifi was essentially not useable

everyone enjoyed the great service from the staff, the upgraded large-screen tvs, and good wifi throughout the

bed was comfortable and tv/wifi were good

the staff are very nice and helpful and they did not charge me anything extra for my pet

theyre pet friendly and i always love now they have a bed and a toy for my puppy

no reserve guest parking , highway to close (cars sounds) dirty balcony

plenty activities in the hotel for adults, teenagers and kids.

swimming pools where clean and staff was very helpful and friendly

in addition, a lot of kids and juveniles running/playing around the facility without supervision

the fact that the bar was closed

no restaurant/order menu in the room. weak to no wifi in lower floors (2nd floor).

free parking

they need a kids playroom.

everything was great even handicapped parking

pool full of annoying kids

property is big and loved the pool for the kids is a great family hotel.

pool, place and more were excellent

no coffee or drink available. at least a machine is advised. wifi is weak to bad.

check in too slow, no wifi available, sink was clogged

beautiful view, free breakfast, wifi included!!

no dresser to keep your clothes in our room (our kids had one)

pool was very clean and the kids pool seemed to have warm water so the kids dont get cold, the room was cleaned

the pool bar was closed .

and view is amazing very clean, staff very friendly free parking the pool was very clean love the location and

one suggestion- upon arrival we were told we could get lunch downstairs, i wish we knew the bar area was open

their breakfast buffet is really good but expensive compared to other food

the playground and mini golf were great to have with kids

we spent a great time and the casino was great

winning at casino, black jack table through too many 12's

they could have some service in the swimming pool, to order drinks, towels etc

the common pool area is luxurious, but we barely left our gorgeous private plunge pool

we love the customer service, food, gardens, golf campus, and pools...

they do not have a spa on location so it makes it complicated to get massage.

pool at the casita is great and we spent much of our time relaxing there

the rooms have a little kitchen so you can bring your own coffee, water, and snacks

not enough parking

parking is available but may be difficult on weekend since people will park anywhere

you come prepared with a case of water and your own coffee then you can make use of the provided kitchen fully

no room service to clean or clean towels

we plan to return with our kids next time

the staff is friendly and the beds are very comfortable and the units have a kitchenette

the villa needs some updates. specially in the kitchen.

one bar of soap to pass between showers and sink

no room service

wifi services did not work

i was not told the code to get in the door after 5pm or the wifi password

only if it has swimming pool, it would be fantastic. should think about a narrow lap pool

was no wifi, limited lighting in the room and there was water dripping from the ceiling right next to my

wifi connectivity. bounced off from time to time.

food and bar average

our kids looked out on the back dump area which was not ideal

wifi could be better

wanted to laundry and the staff had no change fir rhe machines, and there was no change machine in the

laundry machine was out of service and there seemed to be no urgency about getting it fixed, so i

only negative thing was a bad or rather nonexistent wifi connection

no wifi at all.the bathroom is not working properly.even the water temperature is awful.

bedroom had no window, and the wifi was not workin' properly

wifi not available in rooms situated at the front of the building

no wifi in room, only available in common areas.

nice kitchenette

loved my kitchenette and small balcony

there were no utensils or plates or bowls in the kitchenette

the rooftop bar was a definite bonus

great people, great room, great roof bar with view and a great location in old san juan

the set up of the room for a family with older kids.

no consistent wifi, no internet, no tv. shower water was nonexistent.

it was a struggle given the fact that i had suitcases and both kids

the view from the rooftop infinity pool is awesome

the rooftop deck was also lovely with its plunge infinity pool that overlooks the city

is no laundry service, bike rental

it was very clean, good wifi, and we love the plant aesthetic

and tidy room, great location bang in the old town, excellent wifi, good bathroom, good ac

no wifi in the rooms was also a bit frustrating

the wifi connection it is not so good in the bedroom

good location, upstairs bar was nice

the rooftop restaurant and bar was a wonderful place to go to overlook the city i accidentally forgot a pair

rooftop bar and grill has excellent food and a good view

took them two days to get their internet connection working and to have wifi

location with a cool rooftop bar that serves excellent mojitos

wifi wasn't always the best when on the roof sunbathing but worked fine in the bedrooms

wifi password on back of room key card

wifi in room 4 h is weak and it takes a while for anything screen to show up

very bad wifi in our room.

wifi wasn t that goid

incredible staff and service, open bar was a nice plus, beautiful rooftop bar

adults only

rooms with gorgeous tiles, huge wooden double doors to the patio/outside, super comfy bed, cool pool terrace on

old town location, spacious rooms,roof-top plunge pool and sunbathing area, friendly staff, room safe, balcony

friendly staff. open bar and rooftop

pool. it doesn t look like the same as the photos

the pool abs gym both lacked towels

the breakfast bar was beautiful, and the servers were very good

i couldnt go in the pool due to weather

the pool and the gym were underwhelming

and room service didn t operate within the hours advertised- kitchen closed 1

gym and swimming pool available too

gym and swimming pool available too

the hallways are very tight and the pool was a bit small plus s wish i was a hot tub

we didn t go to the pool area

but the hallway smells like a kitchen, especially for rooms on the 3rd floor

the rooms are espectacular and you have a kitchen, living, dining area as well as the room

the room has a lot of space, is clean and has a full kitchen

the rooms were gorgeous. had an entire sweet with kitchen, no stove. beautiful bathroom

the room was more like a suite - very large, fully equipped kitchen, and had a private patio

wifi speed 2-3

was small, but clean and a/c worked great, but a second or third floor room is not good for older adults

the late hour for room service

pool deck is just anzning

hot tub jets did not work. small casino, no video poker.

people and de server at the pool bar gustavo he was so professional and nice , he was ourr server for the 2 days

shuttle wasn't labeled sheraton; breakfast not included with early check in & they didnt say so we

good selection of breakfast food. excellent location.

) also, it would have been nice to have espresso-based coffee at breakfast

breakfast time vary daily

the people are fantastic and the hotel has an amazing restaurant with pool on the roof

love the rooftop pool, wow what a view, and great lighting at night

huge shout out to miguel who works at the bar/ restaurant and room service

did not like that the swim up bar closed so early at 7p and you had to go back into the hotel to order drinks

room service was efficient

dead spots in the wifi

there's a lot of area to kids of be secluded on the grounds of the hotel

there is no pool even though there's a pool illustrated in the pictures and my granddaughter was looking

continental breakfast was not good. need more hot choices. there was only breads and fruit

maybe need a pool

wifi is terrible

no housekeeping no breakfast no pool etc

and just when i was parking the car the phone started ringing and i answered and there was this gentleman on

most importantly, if you need parking this is one of the few places that offer private parking

outside and another day was told to move my car when i was parked in the correct casa ciana parking

it s a modern, clean and cozy place with a lot of utilities like wifi, alexa, parking, hair dryer, iron,

it was clean and new. the linens were great. close, free parking was greatly appreciated!

the parking is not free as advertised and i was woken up by a guest yelling in the parking lot because

free parking on site is a huge plus

is centrally located with some parking spaces

the wifi was glitchy when connecting, but when it connected, it was fine

the view, the pool and the beach.

the gym was in a meeting room with no direct showers/changing room

location, easy beach access. good gym.

access to the pools, bar in pool. overall, was impressed in the quality of room.

pool options + being close to the beach

pool and hot tub closed to early

hotel is in a good location within walking distance to several restaurants, bars and shopping

verbiage at spa discounts is confusing.

gym equipment very

were wonderful at acclimating our luggage for early check in and check out

the breakfast is good but the prince is much

rooftop pool was extremely nice the staff was kind and very upbeat i will definitely visit

we only ate breakfast once but it was delicious

if we had been told before our visit that the bar and kitchens were being refurbished we would not of come

rooftop pool and hot tub

friendly and my wife and i always looked forward going back to relax and the roof top bar and pool was just

they help us with the rooftop bar reservation and provide us the useful restaurant and bar information

wifi is not working anywhere ousting of the lobby

vibes nice private outdoor jacuzzi rooftop was cute, you could reserve a time slot to use then pool by yourself

breakfast was available but a little pricey

but we were able to use the pool and gym at the hotel next

the breakfast and laundry facilities were not available, everything else from the room to the pool and gym were

place to stay with a pool and close to the beach prior to our cruise

nice and very professional at all times, clean hotel (rooms, pool, gym, lobby) no hassle, quick service when

wifi available throughout the property & the property is a walk away from anything/place you may

they gave a little gift box for our kids which was unexpected but very much appreciated

the bar is amazing, with the best moscow

the olas breakfast was hit or miss

top spa in san juan

the pools were warm

kids were in the adult only pool

almost nothing for kids to play :(

lobby could be a bit noisy in the evenings since the bar was located there

staff at the pool bar were not very friendly

good location, beach and nature pool access, gym

location and have a connection to the nice restaurant and bar ,,parking has a extra fee a decide parking around

the pool and room and close to the beach and shopping and dinning

close to shopping, restaurants and casinos without needing a car

the gym is not great for a weights workout

the music from the bar below was horrendous

wifi was sometimes down and not a secure connection

breakfast was fine until the last day and the kitchen could not do anything right

breakfast was very good and the breakfast room service was great

the staff were very accommodating with late check out, continental breakfast was good, shower great, bed comfy

pool area and few nooks to gather

also, the wifi signal is very weak and kept dropping

there is a casino inside the hotel and guests are provided complimentary money to bet

pool for toddlers

resort definitely is great - amenities, location, pool, restaurants, bar, and casino are definitely items a

no daily room service

friendly staff, cleanliness, food, service, location, gym

room size and layout, breakfast, pool

the wifi went out the thursday/friday of my stay as well as the fire alarm going off forcing the guests

didn t like that the property didn t have a pool only 2 jacuzzis

i was walking distance from many restaurants and stores, the gym, and a lot more

no pool

but the hotel did have a nice kitchen area for guests to eat and store food in the refrigerator

convenient to kitchen area for shared refrigerator space

wifi was terrible.

public kitchen with microwave oven ice beautiful plants and tree shaded areas

was no wifi and the tv in the room could not stream anything as there was no wifi