although i didn t use it i liked that there is a full kitchen available

the kitchen area is clean and nice

never showed up and was never called back to be informed of an eta and there were roaches in the kitchen

kitchen cabinets dirty and doors broken, shower flooded with dirty water after flushing toilet

at night little difficult to find parking space but then found and all good

was perfect & the staff was all nice & professional from housekeeping to fd to the bar staff

great location, safe loved the restaurant there and that they had laundry there

breakfast was good and there are excellent drinks/poolside snacks, if you are staying extended days the restaurant

visitor parking was full of potholes.

would have liked a restaurant in the facility, besides the pool bar eatery

incredible property, rooms, pool and beach all fantastic

loved the pool at the room, i saw the employee who cleans it and checks the levels of chemicals

sand bar at positivo was very uncomfortable

the restaurant was bias with dining in for me and my spouse. forced us to do room service.

spa facilities and restaurants are the best i've seen

had to finally call host to get codes to enter parking gate, and then 3 more different codes to enter each

the outdoor kitchen was lovely

the bed is quite comfy but too squishy it literally sucks you in , tv was great free wifi and netflix

the pool just for the room is awesome

the pool was excelente, the pool area is super cozy, comfortable and well equipped

happy hour, beach, swimming pool, breakfast

the facilities and breakfast were great

breakfast and happy hour

we booked the accommodation as 'pet friendly' but disappointed with restrictions advised

breakfast, beach and pool and spa

very nice pool to relax at and delicious food at the restaurant

the pool should have a heater

wifi and limited cell service - however this added to the peaceful secluded vibe

the pool was cool but so refreshing

was on their laundry, smelly and noisy

kitchen is essentially non existent

free parking

location next to the beach, lot of restaurants around the hotel, parking available on site, and ac works great

good parking, great air conditioning, the mattress and the pillows were great

internet was down the whole time, no wifi available at all

rooms were clean, and the views were amazing, breakfast was good

the bar at the hotel open daily

parking spaces were a bit tight.

the only thing is the pool is not available

pool area was going thru some changes so, they had to shut it down, however, i believe, for what i

nicely situated in old san juan, interesting old building. nice wifi

i would have expected atleast a bottle of water and there was no staff around to find out the wifi password -

wifi services did not work

wifi connectivity. bounced off from time to time.

was no wifi, limited lighting in the room and there was water dripping from the ceiling right next to my

the pool/spa and location

we did not eat at the hotel except breakfast one morning because we were trying to experience the local food,

and the girl in the reception was very friendly and so nice to the kids it was right in the middle of the old

the self service coin laundry

also under the laundry room so sounded like planes taking off above you

the rooftop bar was amazing for sunset

great people, great room, great roof bar with view and a great location in old san juan

there is no coffee maker in room even though i had a pretty good sized kitchen

were not prepared and we had to ask for extra bed sheets, despite that the we booked 2 adults 2 kids room

it s close to everything, and there s a beautiful rooftop bar with the best views

no wifi in room, only available in common areas.

the place is clean and there was wifi. a very simple and clean place

only negative thing was a bad or rather nonexistent wifi connection

wifi not available in rooms situated at the front of the building

no real complaints... wifi could have been a bit more powerful :)

conditioner in the kitchen/living room did not work

however the wifi was terrible and shower water had to run for like 5 minutes until we had hot water, and

kitchen was not well stocked so don t plan to do much actual cooking

upgrade when our reserved room was already taken by others, good location, strong and consistent wifi & cable,

it was a struggle given the fact that i had suitcases and both kids

there was a water cooler with no cups - no coffee or laundry facilities as indicated on their website

the benefits of that were that there was laundry, fridge, wifi, etc

the wifi connection it is not so good in the bedroom

careful using the laundry

wifi was a bit slow

wifi only in lobby, windows high in wall, no breakfast..only choices starbucks and burger king.

super friendly staff, clean and on site bar and restaurant.

cruises in port, we could not get a seat for dinner time, although we could have hung out at the bar later in

roof top bar was excellent. staff was great!

location with a cool rooftop bar that serves excellent mojitos

the bar was the cherry on top

wifi worked fine

old town location, spacious rooms,roof-top plunge pool and sunbathing area, friendly staff, room safe, balcony

i particularly liked the tv with netflix in the room, and the wifi, contrary to what the description said,

also adults only

wifi in room 4 h is weak and it takes a while for anything screen to show up

friendly and helpful staff, and good wifi

very bad wifi in our room.

slightly pricey, slow elevator, noisy toilet and wifi worked on samsung but not iphone.

wifi wasn't always the best when on the roof sunbathing but worked fine in the bedrooms

the pool and the gym were underwhelming

also, the scrambled eggs on the breakfast bar were the worst that we've ever had

decor, staff, tterrace bar overlooking the bay

the pool abs gym both lacked towels

friendly staff, comfy beds, super pet friendly, location.

pool too small.

pool

do not reflect description and/or photos, deteriorated kitchen: a mess, overflowing garbage, mostly from booze

superb rooftop bar and buzzy coffee bar on the ground floor, with restaurant

room service came around 8:30pm when they had already came in the morning. seemed strange.

plenty room full kitchen, beautiful white and marble tile everywhere

the rooms are espectacular and you have a kitchen, living, dining area as well as the room

it was literally like a one bedroom apartment with a kitchen and sitting area and a private terrace which was

but the hallway smells like a kitchen, especially for rooms on the 3rd floor

customer service, very clean, comfortable bed and pillows, well equipped kitchen, 24 hrs jacuzzi, a/c

wifi speed 2-3

was small, but clean and a/c worked great, but a second or third floor room is not good for older adults

& scan panels on different sides in every elevator; cones at bottom of escalator but not top; no wifi at the

atmosphere and livelihood of the lobby casino was perfect

breakfast was excellent , restaurant and bar also excelent good food and outstanding customer

i booked a 55 min massage at their spa for my birthday

access to everything, room service was fast, staff was extremely helpful, the shuttle took you to all of the

building ruins that are vandalized directly across/next to spa/gym; marijuana dispensary on the corner

very friendly , housekeeping and room service was on point i would recommend and stay

this was really a bummer for myself, kids, husband and cousin

the gym is in great shape and there are plenty of places to eat and drink on site

they need a better game room for the kids. in the basement is not ideal.

room space, balcony and kitchen.

we booked a suite with a kitchenette, but there were no cooking appliances, and not enough cutlery or dishes,

the parking garage very far away , and after paying the daily rate, the exit bar to go out did not function,

breakfast could have better variety

a pool would be nice :)

had a room on the lobby floor - it is noisy on that floor given it is the breakfast area as well as check in

should have been told about current construction at the pool and parties that were being held on certain nights

i did not eat in the restaurant so can not comment about the food or that staff, but the lobby bar was attractive

ins, so much care and concern went into how we were getting around, turn/down -room service, sightseeing, food

bathroom was a bit small but this is a stay i recommend very lovely rooftop bar and pool and stunning

and desk were not clean in our room and our kids room

wifi didn't work properly, we didn't have hot water at first, had to call the front desk to fix it,

is nice because has slide for kids and bar in pool,beach on side is nice too

i asked to leave my bags so me my wife and kids could go get something to eat and the gentleman kept telling

broken gym equipment - run down communal areas - lack of staff - broken door in my room - broken tile in

great location, nice views, friendly staff, self laundry service

hotel is in a good location within walking distance to several restaurants, bars and shopping

very attentive and friendly, the pool was very cool

gym equipment very

rooms were dirty, had ants, bedroom door kept getting jammed, wifi didn t work in the rooms

location and parking

wifi good

like the location, close to the airport also the beach and shopping centers, they also have parking which is a

good news casa ciana has a parking lot they are upgrading

it s a modern, clean and cozy place with a lot of utilities like wifi, alexa, parking, hair dryer, iron,

free parking on site is a huge plus

the parking is not free as advertised and i was woken up by a guest yelling in the parking lot because

is centrally located with some parking spaces

rooftop pool was extremely nice the staff was kind and very upbeat i will definitely visit

place was amazing overall highly recommend for an adults only experience

the breakfast is good but the prince is much

bathroom door handle is not well attached (room 555), breakfast was included but not good ( please get better

was hoping for a spa and gym

vibes nice private outdoor jacuzzi rooftop was cute, you could reserve a time slot to use then pool by yourself

the pool!!

breakfast was good

bed was comfortable, good tv service, good wifi service, coffe was good

30 for 2 drinks on the roof top bar was a little pricy

had 1 bad experience room service.

breakfast was delicious, but it took a while to get served

location and the perks like water in room, gym

loved the gym

everything - views were great, gym was great, staff was friendly and great

it is hard to sleep since the wifi extender has a bright blue light so the room could not be dark

the pool and gym were both small but good for what i needed

checkout before breakfast...was so nice to have coffee available. thankyou

the laundry facilities were never available

breakfast was shared at el canaria, for the price difference paid to each hotel, i would expect a

were wonderful at acclimating our luggage for early check in and check out

staff at the poolside bar and grill were the best

if they want to make it more family oriented they need to have kids

the night entertainment was awesome. my fiance loves having the casino right next door.

great we had room service

food at the pools and room service was great

the pool and room and close to the beach and shopping and dinning

the gym is good for a cardio workout

pool needs repairs titles .and a lot of sand .

pool and hot tub were awesome

they were very nice about everything and gave me a free bottle of water and i used the wifi, but frankly i was

laundry room was unkept

room service and restaurants amazing we love pizza ud83cudf55 restaurant terrazzo next to hotel ,

the staff were kind and helpful and the resort gym was a great perk, with all the equipment you could want/need

resort definitely is great - amenities, location, pool, restaurants, bar, and casino are definitely items a

our kids didn't want to get out, neither did i

also, the wifi signal is very weak and kept dropping

we also used the spa-pool in the garden which is decorated with lush plants and makes it very tranquil

the staff were very accommodating with late check out, continental breakfast was good, shower great, bed comfy

breakfast was fine until the last day and the kitchen could not do anything right

morning breakfast staff made us the best food

breakfast everyday! staff and owner of property very friendly and helpful.

wifi was unreliable

convenient to kitchen area for shared refrigerator space

was no wifi and the tv in the room could not stream anything as there was no wifi

housekeeping even did my laundry for 10 dollars

also the communal kitchen was open for travelers to use

wifi was a little spotty

have a pool, they have two jacuzzies, which is great, but a pool would be impossible due to the type of

the wifi went out the thursday/friday of my stay as well as the fire alarm going off forcing the guests

i was walking distance from many restaurants and stores, the gym, and a lot more

didn t like that the property didn t have a pool only 2 jacuzzis

stuff: the roof top breakfast bar is pretty terrible but there are tons of options within walking

loved the pool with the service bar at the rooftop

wifi was on and off at

pool, location, ac powerful, breakfast, free laundry for guests was huge bonus!

the pool area was wonderful

at dinner and breakfast on room service was extremely nice

of the rooms and hotel,politeness of staff, the restaurant/breakfast availability,pool area,business centre (to

they have a gym

was perfect;cleanliness of the rooms and hotel,politeness of staff, the restaurant/breakfast availability,pool

was the best hotel i have ever stayed, bar none

the breakfast is very ample

my kids loved the garden out back

the casinos and beaches are close to the proximity to walk

very safe and secure, continental breakfast, very clean

the lobby is beautiful and a hot breakfast was included

to the lovely beach, friendly and warm front desk staff, clean room, comfy bed, good wifi, walk to cafes, shops

i arrived in the middle of the night late with two kids in tow and the night attendant wasn't so helpful, just

within 10 to 15 minutes they had put us in a new room , right next to the pool and a balcony with a kitchen

traveled during spring break and there were too many college kids in the hotel area, drinking and smoking

necessarily a dislike, i just wished they utilized their bar more

there wasn t any room service or someone to change sheets and or replace towels and washcloths as needed,

the design was amazing not to mention the beautifully built pool

plus the stone and woodwork in the restaurant- bar was impressive

the wifi was a bit slow but i understand because the building is mostly concrete.

the walls need to be cleaned better wifi inside the

pool not a pool

the hotel's amenities, such as easy access to the ocean and restaurant, bakery and bar next door, added to the

plunge pool is kind of a joke

not really a swimming pool, just a small almost bathtub. but the beach is nearby

close the beach the hotel provides chairs and towels for the beach: very well appreciated pet friendly, with

was a bit small, as was the pool, but we were prepared for this and it didn't negatively affect our stay

we lucked out on parking

facilities were wonderful (pool, rooftop)

pool was small you pay for water bottle breakfast was terrible and not up to the expectation the

we loved the private pool setting (because of covid you signed up for private pool hours)

communal feel through out with shared kitchen and reading space

they let you use a common restroom with a shower, the beach towels and the tiny pool after the checkout

parking

there s access to a communal kitchen where you can make tea or prepare your own food

thank you to the kitchen staff for making grilled cheese sandwiches for my husband