wifi was a little spotty

wifi was a bit slow

i was walking distance from many restaurants and stores, the gym, and a lot more

the hotel includes a small gym that is perfect for a quick 30 minute workout so that you can go on about your

didn t like that the property didn t have a pool only 2 jacuzzis

the kids loved the pool area which had a waking pool, a pool and a hot tub

the gym was close. the pool is too little for the hotel.the parking is too spensive.

be explained a bit better or added to the information sheet they provided , that explains the wifi and the

we enjoy our room and the café pierre breakfast and dinner

very clean and room service was awesome.

my kids loved the garden out back

the casinos and beaches are close to the proximity to walk

very safe and secure, continental breakfast, very clean

the lobby is beautiful and a hot breakfast was included

the coffee was great, decent breakfast, villa was very comfortable and huge

no room service, and the bedding had stains (including the mattress, pretty large stain).

fresh breakfast

we also used the spa-pool in the garden which is decorated with lush plants and makes it very tranquil

loved the swimming pool. within walking distance of beaches and restaurants.

small pool but it s nice and also clean

that the bar close at 11

late check out

no room service

kids loved swimming in it

had a difficult time with the wifi and tv during our stay

were wonderful at acclimating our luggage for early check in and check out

room service was non existent

our room had a good shower , always hot water , wifi was working okey, large balcony with ocean view

the design was amazing not to mention the beautifully built pool

imagine being on vacation and having to find a laundry mat because the property you paid 1400 dollars to sttay

of parking and the pool on site is heated

plunge pool is kind of a joke

pool is very small and hardly counts as a pool, but it is so close to the beach that we did not

else: tv from the 1980s, no wifi in rooms (only common areas), awful one hour breakfast, ac did not work properly

no wifi in rooms

no lift had to carry cases up 3 flights of stairs breakfest was very weak no wifi n bed room

loved the pool with the service bar at the rooftop

the rooftop was gorgeous and there were access to towels and a gym

the gym was clean and kept up very well

great location. i enjoyed the roof top pool and bar services. breakfast was great.

at its highest volume and there is no way to change the settings the microwave is located in the laundry

also the communal kitchen was open for travelers to use

wifi was terrible.

the wifi did not extend to the room therefore the tv did not work either

the hotel has a cosy little garden and a shared kitchen

wifi worked well, tv on point, ac was the mvp, and the price is unmatched

also, the wifi signal is very weak and kept dropping

they were very nice about everything and gave me a free bottle of water and i used the wifi, but frankly i was

two casino's in either direction 3 blocks from hotel

location and have a connection to the nice restaurant and bar ,,parking has a extra fee a decide parking around

they have lactose free and gluten free options and a coffee bar that was actually nice

small pool

pool for toddlers

wifi was unreliable and didn t work on the balcony or by the pool

didn't agree with the fact that there wasn't any daily room service, but i understand the covid-19 stipulations

too many kids

on the positive side, the location is great with a beautiful beach area, and the gym was very well equipped

the cleanliness of the rooms and accessible features like the pool and coffee.

was a bit small, as was the pool, but we were prepared for this and it didn't negatively affect our stay

the pool was a nice bonus - it was very cool and refreshing

things i didn't like at dream inn, let's see the parking is not reliable at all multiple junk cars taking spots

facilities were wonderful (pool, rooftop)

free parking on site is a huge plus

is centrally located with some parking spaces

the parking is not free as advertised and i was woken up by a guest yelling in the parking lot because

the kitchen is equipped with basic essentials

it s a modern, clean and cozy place with a lot of utilities like wifi, alexa, parking, hair dryer, iron,

most importantly, if you need parking this is one of the few places that offer private parking

location and parking

wifi good

are lots of thoughtful touches in the common areas coffee, tea, and water stations, a communal kitchen, board

thank you to the kitchen staff for making grilled cheese sandwiches for my husband

atmosphere, a little bit like a hostel but only the good things (communal sunscreen, a kitchen you could use)

they dont bother but if you have pet allergies this may not be for you

there s access to a communal kitchen where you can make tea or prepare your own food

multiple pools

if they want to make it more family oriented they need to have kids

great we had room service

doesn t even compare to la concha, definitely recommending and definitely coming back with the kids next time

room service is excellent

we tried getting on wifi , which did't work out for us.

the laundry facilities were never available

love the pool and restaurant on property

i could leave a note of improvement it would only be a bigger pool for future projects, otherwise

their laundry machines were broken and they didn t allow anyone into their game room or gym

wifi not adequate. no safe in the room.

chair and i was told that nobody was on duty to handle the chair's price for a snicker candy bar was 3

power outages, weak wifi

resturant and bar were understaffed

the only thing i noticed employees speaking loud because the outdoor bar is next to the first floor rooms

the drinks at the bar were fair and a bit expensive

breakfast was really delicious and i liked how the rooms were decorated.

breakfast in the morning was very good and we then relaxed on the roof terrace

had to manually fix the toilet myself it wasn t flushing the wifi wasn t working

they help us with the rooftop bar reservation and provide us the useful restaurant and bar information

pool

the jacuzzi and pool

poor breakfast

if we had been told before our visit that the bar and kitchens were being refurbished we would not of come

food , amenities, the pool area . rooms are perfect

enjoyed the hotel and everything it had to offer, pool, gym, towels for pool/beach/adult only area/drinks

building is beautiful, clean, staff is extremely polite and helpful, room service was great, i would definitely

the pools were warm

clean as a whistle, extremely courteous staff, well-trained, room service was great

pool overlooking the ocean; great fitness facility; loved 1919 and stk

the bar in the hotel is amazing

love the rooftop pool, wow what a view, and great lighting at night

ins, so much care and concern went into how we were getting around, turn/down -room service, sightseeing, food

put that in the website so you don t book your room on those days also i did not like how the pool closed at

the people are fantastic and the hotel has an amazing restaurant with pool on the roof

gym equipment very

hotel is in a good location within walking distance to several restaurants, bars and shopping

gym is very basic.

the wifi was down the 1st night, limited things to watch on tv

the wifi is not working good

is nice because has slide for kids and bar in pool,beach on side is nice too

multiple gorgeous pools facing the ocean, one with a slide for kids and one more isolated for adults, all a

of the activities around the pool area never happened for kids even after asking about them and being told they

the outdoor pool and connecting beach.

there were a private beach and one swimming pool with a bar in it, another pool with salt water, a jacuzzi

shuttle wasn't labeled sheraton; breakfast not included with early check in & they didnt say so we

shuttle to beach & old san juan proximity to things

& scan panels on different sides in every elevator; cones at bottom of escalator but not top; no wifi at the

infinity pool and the hotels casino were great.

great location to restaurants, beach, various attractions. shuttle available

we booked a suite with a kitchenette, but there were no cooking appliances, and not enough cutlery or dishes,

also, when i was given the access key to room, receptionist forgot to include wifi instructions

pool or beach area

huge room with balcony and kitchen

breakfast could have better variety

expensive room service and they seldom answered your call

building ruins that are vandalized directly across/next to spa/gym; marijuana dispensary on the corner

very friendly , housekeeping and room service was on point i would recommend and stay

gym had a good selection of equipment and free weights

staff, room service, facilities, all excellent.

we arrived so early and he arranged early check in plus breakfast for us

the pool sucked

the parking area should lower it just for lower cars

the breakfast was ok, but all i cared was the coffee

the parking lot

all except wifi , terrible!

nice decor, relaxing environment, kept carpets clean and main areas clean, has a small gym but good to do a

there's a laundry room in the basement which is handy to dry your soaking beach clothes

the hotel appears to have been recently updated with a lot of modern touches, a workout room, laundry, a nice

do wish they would be more clear about the laundry service regarding obtaining detergent and fabric softener at

pool

there is street-side parking, but the road is quite tight and forces you to turn around in someone else's

ease of parking in front

the gazeebo with pool. also the sound barriers to keep privacy and reduce noise.

it also faces a pool outside so if you don t close all your curtains, people will see you showering and doing

wifi speed 2-3

was small, but clean and a/c worked great, but a second or third floor room is not good for older adults

breakfast is very expensive

was hoping the gym was a better set up

s no room service due to covid, so when you need something you either got it hours later or it never

could not get wifi on the roof top

i don't see any room service in 3 days . they don't have either a refrige or microwave .

the pool area was also very relaxing and always enough beds

beach club, nice pool area

pool area very nice, bryant at the restaurant a great server, friendly front desk staff,

dirty pool chaises and kids area wasn't functioning like other times

the pool was everything you could hope for

the rooms were gorgeous. had an entire sweet with kitchen, no stove. beautiful bathroom

the rooms are espectacular and you have a kitchen, living, dining area as well as the room

the room has a lot of space, is clean and has a full kitchen

it was literally like a one bedroom apartment with a kitchen and sitting area and a private terrace which was

but the hallway smells like a kitchen, especially for rooms on the 3rd floor

they have nice outside bar with fire pit

new renovated rooms, spectacular views, pool area is really nice and well set up

enitoes are amazing the easy beach chairs and umbrella access was perfect and the pool was great

don't like that everyday i had to call for room service to clean my room and to make matter even worst my room

beach, beach bar, pool

the food was always scrumptious, the service attentive, and the best thing, the fairmont is pet-friendly, so i

the pools were fantastic and right on the beach. lovely hotel and staff.

beach and pool area; incredibly gorgeous lobby, bar and entertainment area

i had three kids who are only a pancake and bacon

i loved the swim up bar , so many pools very beautiful good scenery

convenience parking and location. walkable and centric. rebuild historic was impressive.

coffee shop around did not open for breakfast until 8 am

decent breakfast with a reasonable choice of food

a good highlight is that they created a parking lot for guests that was not there before

breakfast options are limited, just muffins or croissants

was supposed to call us for an early check in but we did not get a call until after the normal check in time

was cool, but i wish that the guacamayo bar and grill where more pro active

good size rooms, close to many restaurants, excellent wifi (this is a must when you are traveling with kids),

,wifi,happy hr

complimentary breakfast is a great way to start the day

pool, towel service. wifi

rooftop pool was not impressive

decor, staff, tterrace bar overlooking the bay

resort fee was a little high considering what it covered; bottled water, gym, wifi and a fruit at the front desk

the pool and the gym were underwhelming

room service came around 8:30pm when they had already came in the morning. seemed strange.

we didn t go to the pool area

beautiful small rooftop pool that looks out over the city

location, building and rooftop pool

saw a few kids

wifi wasn t that goid

wifi wasn't always the best when on the roof sunbathing but worked fine in the bedrooms

friendly and helpful staff, and good wifi

wifi in room 4 h is weak and it takes a while for anything screen to show up

wifi password on back of room key card

really good wifi

but that s what i loved about it it felt very old san juan felt like a old romance movie the pool on the roof

location, local flavour the receptionist was great and helpful, we had early check in.

also loved that this place was adults only

there's no pool.

the elevator smells strong kitchen smell from restaurant on 5th floor

super friendly staff, clean and on site bar and restaurant.

wifi is adequate but weak at busy times

good location, upstairs bar was nice

wifi only in lobby, windows high in wall, no breakfast..only choices starbucks and burger king.

there was a water cooler with no cups - no coffee or laundry facilities as indicated on their website

although the listing says there is a self service laundry, only the washer will accept your money and work

water cooler for your use in backroom with laundry facilities and very dirty

is no laundry service, bike rental

the benefits of that were that there was laundry, fridge, wifi, etc

room carpet was damp.outside chair cushions near bar had sand fleas that bit

the private beach, pool it also had a casino. break fast was great.

especially elvin the pool bartender and manuel

nothing it was perfect, but i would have like to order breakfast with room service

didn't like how there was no separation from adult and kids pool

either way pool is really small not suitable for kids

no hairdryers 3) the hotel management and staff are terrible: the cleaning staff throw bags of laundry from one

the wifi was broken for an entire day and when traveling for business this is critical.

we enjoyed hanging out at the rooftop bar and pool area for awhile

kitchen was not well stocked so don t plan to do much actual cooking

the coffee shop next to the hotel had great wifi.

had to go to the coffee shop to get decent wifi

no wifi at all.the bathroom is not working properly.even the water temperature is awful.

the place is clean and there was wifi. a very simple and clean place

no wifi in room, only available in common areas.

bar at the top of the hotel needs some work with their customer service

were not prepared and we had to ask for extra bed sheets, despite that the we booked 2 adults 2 kids room

nice kitchenette

the rooftop bar was a definite bonus

there was no wifi or our entire stay at the hotel -- very inconvenient