incredible property, rooms, pool and beach all fantastic

the tropical location, the amenities, the food, the plunge pool in our room, the beach, the architecture, and most of all the staff, everyone was was friendly

lastly, the beautiful pools and spas close at 6pm, and thats just such a shame, as they look so incredibly beautiful at

spa facilities and restaurants are the best i've seen

loved the pool at the room, i saw the employee who cleans it and checks the levels of chemicals

great bar with a view

the gym was amazing and they even have a game room where they allowed us to rent games to play as a

there were activities planned for small kids every day e

having a laundry machine for the room was excellent, although it needs better maintenance

from the hotel and bar staff , room , the pools, and the amazing view to the beach

the pool was gorgeous and outside sitting was beautiful and comfortable

the staff was great, and i really appreciated the cleanliness of the rooms, the pool and outside area

the pool and hot tub were great

didn’t like that the pool was dirty, i know its not high tourism season but i was excited to go swimming until i saw the

the pool was excelente, the pool area is super cozy, comfortable and well equipped

4) the temporary gym was a joke, treadmills did not work

some of the outdoor staff at the bar were not pleasant

full hot breakfast with hotel employee making fresh custom omlets-the multiple pools with zero entry option

they used to have a casino, not anymore

the breakfast was very good, the room was big and the facilities were great !! very comfortable.

the pool is not working ud83dude14ud83dude2d

we had a great buffet style breakfast included

breakfast included , very comfortable, professional staff .

a little run down. bed was a touch uncomfortable. no onsite guest laundry or gym.

the only thing is the pool is not available

only complaint was wifi didn't reach our room, and there weren't many channels on the tv- but it was ok because we

hotel does have a pool and even though it is ok for kids to stay in the hotel be advised some parents does not care of kids running splashing and

and the girl in the reception was very friendly and so nice to the kids it was right in the middle of the old town and very

and the girl in the reception was very friendly and so nice to the kids it was right in the middle of the old town and very

room service was inconsistent

bar at the top of the hotel needs some work with their customer service

bar played music pretty loud into the night

the rooftop bar was a definite bonus

center of town, lots to walk to, nice room. rooftop bar is terrific.

great rooftop bar with awesome small plates.

conditioner in the kitchen/living room did not work

i insisted, since i had kids in the shower that needed drying, and the staff member begrudgingly complied

the wifi was so slow that we didn't use it. our t-mobile cellular was faster.

fa bed only suitable for kids)

either way pool is really small not suitable for kids

no coffee provided but did have filtered water in the laundry room

there was a water cooler with no cups - no coffee or laundry facilities as indicated on their website

water cooler for your use in backroom with laundry facilities and very dirty

near the laundry room noisy

the benefits of that were that there was laundry, fridge, wifi, etc

we did not know there was a small pool on the roof until we left!

price for the rooms was a little high considering that there was no elevator and no pool

personally like that it is all adults

i particularly liked the tv with netflix in the room, and the wifi, contrary to what the description said, worked great everywhere in the hotel

the bar was the cherry on top

we didn’t go to the pool area

gym and swimming pool available too

gym and swimming pool available too

rooftop bar and restaurant was one of the best in area

the rooftop bar and restaurant overlooked old san juan, and from the top, you could see fort san christobal and

the only amenities the hotel offers is a very small gym & a rooftop pool that was underwhelming

the pool abs gym both lacked towels

decor, staff, tterrace bar overlooking the bay

the only thing was the pool. i was expecting a little bit more but it was nice..

great pool

very clean, very friendly and welcoming staff! has a nice little gym

was small, but clean and a/c worked great, but a second or third floor room is not good for older adults

wifi included in the resort fee

good size room and lightening quick wifi allowing a whatsapp call without any drop outs

i liked that there was a coffee bar downstairs

key card to go from floor to floor and you can t go on floors that aren t yours besides the gym floor

wifi log on was a nuisance

room service wouldn t answer calls

gym had a good selection of equipment and free weights

we made them at the desk directly with the spa and two days in advance

in the $50 a day resort fee - but other than that it was a great place to stay - the rule of no kids in the adult only pool by the swim up bar should be enforced by staff

the gym is in great shape and there are plenty of places to eat and drink on site

the gym was in a meeting room with no direct showers/changing room

everything was closed in this hotel with the exception of the gym

of options with 5-10 minute uber ride or 10 minute walk, which is not a big deal unless you have kids who are tired by end of day

room view, comfort, pool & bar pool, it's location, and pick up for excursions.

gym needs improvements and rooms need to be updated due to weather damage from recent storms

there as also a bar in the pool

location and ambience at the bar on the weekends.

great facilities and location. the pool and hot tub were great.

good location, excellent beach and pool facilities, friendly staff, excellent cleaning service.

one glass of wine at bar was $16

the kitchen is equipped with basic essentials

food , amenities, the pool area . rooms are perfect ‘

we only ate breakfast once but it was delicious

breakfast was a scam

the breakfast is good but the prince is much

bathroom door handle is not well attached (room 555), breakfast was included but not good ( please get better quality food on every type of bread and

the olas breakfast was hit or miss

the choice of pools, the dining and bars and even the fitness center are all of very high quality in addition to

the wifi in the room was spotty

building is beautiful, clean, staff is extremely polite and helpful, room service was great, i would definitely stay here

warm pool. comfortable chairs. great suite. gym.

were wonderful at acclimating our luggage for early check in and check out

pool and ocean access.

staff in the lobby bar were top notched

beach service envíance pool gym spa bar casino club restaurants do miss acai bowls though

the night entertainment was awesome. my fiancè loves having the casino right next door.

if they want to make it more family oriented they need to have kids

ordered room service breakfast - it was not good as the order was not prepared as requested

floor/below has a view of palm trees and the pool

access to beach, kids play pool, hot tub, sauna and bar

the swim up bar was great

a beautiful property. the gym is very good for a hotel gym

small pool that wasn t warm enough.

poor wifi

wifi was sometimes down and not a secure connection

but, the staff was friendly, breakfast was great, and they held our luggage while we went to church

breakfast was very good and the breakfast room service was great

the hotel has a cosy little garden and a shared kitchen

they have really cute courtyard and a communal kitchen with a water cooler

nice common kitchenette with fresh coffee in the morning

continental breakfast has been discontinued, but there are refrigerator and kitchen available for guest use

and we had access to the kitchen with fridge and microwave

the rooftop was gorgeous and there were access to towels and a gym

rooftop pool was beautiful

spacious and contemporary rooms, roof top pool, gym, lush wall garden at the entrance , 24 hrs self service food stand in the

used the gym and loved it also the pool to die for

room is spacious, bed is so comfy, yum free coffee and tea everyday, self service laundry which is easy to operate and the bathroom is nice

didn’t like that the property didn’t have a pool only 2 jacuzzis

we enjoyed also the gym and rooftop jacuzzi

has a gym and nice hot tub lounge area on the roof

the hotel includes a small gym that is perfect for a quick 30 minute workout so that you can go on about your day

room size and layout, breakfast, pool

the breakfast is very ample

the room has a kitchen, air-conditioning, a tv and a private bathroom

tificial) and a sandwich with

breakfast included

breakfast was disappointing, it consisted of coffee, orange juice

i suppose for young college kids who just want to be in san juan or near the beach, this might work, but for a family,

however, i requested room service every single day

no room service no bottle water

the pool was not heated, but it was wonderfully refreshing after a day of sightseeing

loved the pool although we didn t use it much due to how close we were to the beach

the walls need to be cleaned better wifi inside the

bar staff was very friendly and welcoming

our room had a good shower , always hot water , wifi was working okey, large balcony with ocean view

from the beach, wonderful balcony and heated pool, next level restaurant

wifi

the hotel's amenities, such as easy access to the ocean and restaurant, bakery and bar next door, added to the overall experience

didn’t like was the bar closed on sundays and mondays… lol that’s not so bad at all

not really a swimming pool, just a small almost bathtub. but the beach is nearby

water pressure - shower v disappointing no drinks facilities or bar or mini bar no food facilities when we visited no tea or coffee in room or cold

the little plunge pool was awesome for cooling off

facilities were wonderful (pool, rooftop)

pool was small you pay for water bottle breakfast was terrible and not up to the expectation the

we loved the private pool setting (because of covid you signed up for private pool hours)

very small pool but who needs the pool with the ocean a block away

the pool, roof and other common facilities were great

didn’t like much about the property, was truly let down by the pool and the size of the pool

pool could be cleaner with a larger net to prevent excessive leaves from falling into the pool

they let you use a common restroom with a shower, the beach towels and the tiny pool after the checkout

didn’t like much about the property, was truly let down by the pool and the size of the pool

pool could be nicer, also while the bathroom in my room was beautiful the shower in room 8 wasn't

right on the beach great beach bar nothing fancy, if you don’t like hearing the ocean this place is not for you

bar in this hotel is great and view was amazing . and bar stuff was really nice both 2nights

resturant and bar were understaffed

the only thing i noticed employees speaking loud because the outdoor bar is next to the first floor rooms

loved the restaurant and bar directly on the ocean

breakfast options are limited, just muffins or croissants

breakfast was good although to choose from, everyone was friendly and very helpful my husband and i

staff and great options for breakfast

the breakfast buffet was awesome

staff, hotel & room cleanliness, breakfast exceeded my expectations