the pool was gorgeous and outside sitting was beautiful and comfortable

private parking

the location was great. private gated parking. staff is very courteous. room was very clean.

parking

had to finally call host to get codes to enter parking gate, and then 3 more different codes to enter each

full hot breakfast with hotel employee making fresh custom omlets-the multiple pools with zero entry option &

breakfast was free daily

is great, wonderful pool and ocean access

loved this experience especially casino area added since my last visit here.

didn't liked as much the gameroom and gym site, but thats okay because everything else was good

loved the pool at the room, i saw the employee who cleans it and checks the levels of chemicals

incredible property, rooms, pool and beach all fantastic

sand bar at positivo was very uncomfortable

spa facilities and restaurants are the best i've seen

the restaurant was bias with dining in for me and my spouse. forced us to do room service.

the pool chairs need an update, not the most comfortable

we did a studio then upgraded to a 1 bedroom which was so much bigger than the studio if you have kids

the staff is friendly, the ocean/pool views are amazing

loved the staff, the accomodations, family double room suites with full kitchen was fantastic

that i didn t like it, just didn t realize the rooms are designed 2 together with foyer/laundry (great

breakfast included , very comfortable, professional staff .

wifi was a lil iffy at first but eventually worked

location & pool!

favorite was the bar at the pool where they have food and drinks now with the hammock and nice scenery i did

pool area was going thru some changes so, they had to shut it down, however, i believe, for what i

wifi services did not work

than my ipad, the air conditioner was finicky, had to constantly reenter a password to use the wifi and it was

i was not told the code to get in the door after 5pm or the wifi password

nicely situated in old san juan, interesting old building. nice wifi

i would have expected atleast a bottle of water and there was no staff around to find out the wifi password -

loved the wine/cheese evening, breakfast great, and the plunge pool on the roof - just fantastic

the pool was nice and well maintained, as was the hot tub

the gym had a moldy smell

hotel does have a pool and even though it is ok for kids to stay in the hotel be advised some parents does not

we also dined for breakfast and the food was outstanding

the rooftop bar was a definite bonus

there is no coffee maker in room even though i had a pretty good sized kitchen

there were no utensils or plates or bowls in the kitchenette

bar at the top of the hotel needs some work with their customer service

bar played music pretty loud into the night

only negative thing was a bad or rather nonexistent wifi connection

the place is clean and there was wifi. a very simple and clean place

bedroom had no window, and the wifi was not workin' properly

no wifi at all.the bathroom is not working properly.even the water temperature is awful.

wifi not available in rooms situated at the front of the building

the wifi worked amazingly and i was able to work from there

the wifi was so slow that we didn't use it. our t-mobile cellular was faster.

the main king size bed was incredibly comfortable (sofa bed only suitable for kids)

sorry about the bad wifi

the room was very dark, the t v didn't work, the wifi didn't work unless you went to the lobby and the bed was

water cooler for your use in backroom with laundry facilities and very dirty

near the laundry room noisy

wifi was a bit slow

wifi is only available on the second floor, didn't get clean towels or a quick cleanining in the

and tidy room, great location bang in the old town, excellent wifi, good bathroom, good ac

wifi only in lobby, windows high in wall, no breakfast..only choices starbucks and burger king.

the elevator smells strong kitchen smell from restaurant on 5th floor

the day we stayed, they closed the kitchen for breakfast (no reimbursement)

good location, upstairs bar was nice

roof top bar was excellent. staff was great!

that it was adults only

the pool is the size of a hot tub but we didn t stay for the deck or pool

i also like that it was adults only

the bar was the cherry on top

great place, excellent location, wonderful staff! rooftop terrace & pool lots of fun.

wifi in room 4 h is weak and it takes a while for anything screen to show up

wifi wasn't always the best when on the roof sunbathing but worked fine in the bedrooms

wifi wasn t that goid

slightly pricey, slow elevator, noisy toilet and wifi worked on samsung but not iphone.

friendly and helpful staff, and good wifi

plus the rooftop bar resturant has the best views in san juan

superb rooftop bar and buzzy coffee bar on the ground floor, with restaurant

location, building and rooftop pool

beautiful small rooftop pool that looks out over the city

do not reflect description and/or photos, deteriorated kitchen: a mess, overflowing garbage, mostly from booze

the gym is a bit small but has quality equipment and a good view

the pool abs gym both lacked towels

the breakfast bar was beautiful, and the servers were very good

17 year anniversary he send us a bottle of wine and a lovely fruit platter beautiful we enjoy the gym everyday

rooftop pool was not impressive

there was no onsite laundry or cafe kitchen to use since they were still being installed

customer service, very clean, comfortable bed and pillows, well equipped kitchen, 24 hrs jacuzzi, a/c

the rooms were gorgeous. had an entire sweet with kitchen, no stove. beautiful bathroom

the room was more like a suite - very large, fully equipped kitchen, and had a private patio

it was literally like a one bedroom apartment with a kitchen and sitting area and a private terrace which was

wifi speed 2-3

was small, but clean and a/c worked great, but a second or third floor room is not good for older adults

clean ,pool , casino ,location ,staff

beds were comfortable location was great and on site casino was excellent

i booked a 55 min massage at their spa for my birthday

lovely spa services

it's far from the beach and the pool doesn't have much shaded areas.

pool/beach hours suck

inadequate self-laundry service

the pool, the beach view.

the gym is fairly well equipped as well

location, breakfast, beach area is great for kids, live music.

a pool would be nice :)

there is no pool even though there's a pool illustrated in the pictures and my granddaughter was looking

no pool or hot tub.

our favorite hotel, we loved the room, view and breakfast!

i liked the roof top restaurant and the gym and the staff.

bathroom was a bit small but this is a stay i recommend very lovely rooftop bar and pool and stunning

should have been told about current construction at the pool and parties that were being held on certain nights

good selection of breakfast food. excellent location.

the place, the bar down stairs and the roof top bar as well

only thing i can say that was bad was the living room and kitchen had a lot of wasted space

the kitchen area is clean and nice

although i didn t use it i liked that there is a full kitchen available

is out dated and soft not firm bathroom need alittle remodeling and the tv needs an upgrade too wifi was very

kitchen pantry didnt even have coffee or tea

never showed up and was never called back to be informed of an eta and there were roaches in the kitchen

wifi didn't work for a few hours tons of problems, when we told staff they said that they would

pool area was superb

is nice because has slide for kids and bar in pool,beach on side is nice too

my kids loved the water slide.

cove beach great for kids

verbiage at spa discounts is confusing.

there as also a bar in the pool

great facilities and location. the pool and hot tub were great.

good location, excellent beach and pool facilities, friendly staff, excellent cleaning service.

for almost $400 a night there was no breakfast or even free wifi

most importantly, if you need parking this is one of the few places that offer private parking

it s a modern, clean and cozy place with a lot of utilities like wifi, alexa, parking, hair dryer, iron,

good news casa ciana has a parking lot they are upgrading

wifi good

the kitchen is equipped with basic essentials

the parking is not free as advertised and i was woken up by a guest yelling in the parking lot because

free parking on site is a huge plus

is centrally located with some parking spaces

the design the pool the whole entire set up

rooftop pool and hot tub

the breakfast was limited choice but quite delicious

poor breakfast

breakfast to the room was served in plastic cups and burger packaging

however, the bar doesn t open until 5pm and they were holding a wedding so we couldn t be on the rooftop

had to manually fix the toilet myself it wasn t flushing the wifi wasn t working

breakfast was really delicious and i liked how the rooms were decorated.

breakfast could be ordered the night before and be delivered to you room

wifi is not working anywhere ousting of the lobby

location and the perks like water in room, gym

the pools were warm

the pools bars and restaurants are terrific

the spa is extraordinary, an over the top experience

breakfast and atmosphere. above all i enjoyed the hospitality and the employees

nice room with tv, bathroom, fridge and wifi

the breakfast and laundry facilities were not available, everything else from the room to the pool and gym were

bed had a black metal bar sticking out of one side that could injure someone, windows in room extremely dirty

it is hard to sleep since the wifi extender has a bright blue light so the room could not be dark

small pool and gym available on site

were wonderful at acclimating our luggage for early check in and check out

beach doesn’t have a lifeguard, my kids almost drown and the 2 staff members that were there didn’t help,

lobby could be a bit noisy in the evenings since the bar was located there

the night entertainment was awesome. my fiance loves having the casino right next door.

beach doesn t have a lifeguard, my kids almost drown and the 2 staff members that were there didn t help,

kids were in the adult only pool

close to shopping, restaurants and casinos without needing a car

the music from the bar below was horrendous

wish the shower at the pool had been working so that we could have minimized tracking sand into pool and/or back

nice bar downstairs, gym, coffee shop, helpful staff

the gym is good for a cardio workout

there is a chinese reasturant in the casino. food is horrible.

brian at the front desk, lynette at the conceirge, jackie, emily and bar staff were fabulous

washcloths, limited hand towels to bathe with, broken atm and no room service or microwave in the room

resort definitely is great - amenities, location, pool, restaurants, bar, and casino are definitely items a

hotel and excellent for families with kids

also, the wifi signal is very weak and kept dropping

fresh breakfast

breakfast was very good and the breakfast room service was great

soaking pool and courtyard were beautiful and romantic

45 the kitchen was already closed

in the lobby so we could hang our purse and a wet mat at the foot of the door bf walking into the pool area as

wifi was unreliable

they have really cute courtyard and a communal kitchen with a water cooler

nice common kitchenette with fresh coffee in the morning

wifi isn t in the room

also the wifi was terrible

access to the main marriott for beach, spa and gym

the beds in our kids room felt the same

wifi was on and off at

the pool area was nice and always had clean towels available

the rooftop was gorgeous and there were access to towels and a gym

i was walking distance from many restaurants and stores, the gym, and a lot more

the wifi went out the thursday/friday of my stay as well as the fire alarm going off forcing the guests

didn t like that the property didn t have a pool only 2 jacuzzis

the hotel includes a small gym that is perfect for a quick 30 minute workout so that you can go on about your

has a gym and nice hot tub lounge area on the roof

extremely warm and friendly greeting on arrival, which extended to the excellent service in the bar

kids loved the chocolate chip cookies upon arrival

liked everything, the delicious cookies upon arrival ,the hot whirlpool ,huge pool, laundry room for guests

the kids loved the pool area which had a waking pool, a pool and a hot tub

breakfast was great . the experience was super good

breakfast was disappointing, it consisted of coffee, orange juice (artificial) and a sandwich with

very safe and secure, continental breakfast, very clean

the lobby is beautiful and a hot breakfast was included

breakfast included

my kids loved the garden out back

103 and loved it, you will hear people and staff all day and nite because you are between the laundry room and

also, a special shout out to samuel, housekeeping mgr, that made our late check out possible even though the

items in the room heard the neighborhood all night - not kids friendly bathroom not really clean - drain needs

room is not very spacious but has everything that is needed, except the wifi signal is very low, to the point

older charm of boutique hotel and our room had nice kitchen and fridge -the shower is outdated

nice room, with great ac & location was great as well! pool amenities were great!

no room service, and not quite due to the balconies are so close.

the design was amazing not to mention the beautifully built pool

staff could have been more out going. linen didn't smell fresh (pet dander?)

poor communication & not dog friendly i checked in with my 17-year-old, 5-lb dog, paid the pet fee, and found

wouldn t stay here for the pool. was small. but the beach is right there.

the pool is a bit small

no breakfast, no wifi, no ice but they have us a ice bucket

close the beach the hotel provides chairs and towels for the beach: very well appreciated pet friendly, with

pool not a pool

the pool was a nice bonus - it was very cool and refreshing

was a bit small, as was the pool, but we were prepared for this and it didn't negatively affect our stay

pool was small you pay for water bottle breakfast was terrible and not up to the expectation the

convenient to the beach, good restaurants nearby, great welcoming & informative staff, and the parking was

parking accesible

there is a cafe and communal kitchen for cooking

pool could be nicer, also while the bathroom in my room was beautiful the shower in room 8 wasn't

the decor of the entire property and the sanctuary room and the fact that the kitchen is vegetarian & vegan,

i would have loved a heated pool. the pool being cold wasn t a selling point for me.

there s access to a communal kitchen where you can make tea or prepare your own food

right on the beach great beach bar nothing fancy, if you don t like hearing the ocean this place is not for

wifi was horrible

resturant and bar were understaffed

it was so easy to walk to the beach or local shops, the bar stayed open a little later the night i got there

i was in cheapest (not cheap) room right next to kitchen restaurant & reception

convenience parking and location. walkable and centric. rebuild historic was impressive.

decent breakfast with a reasonable choice of food

on site parking was a big bonus for this hotel

staff, hotel & room cleanliness, breakfast exceeded my expectations

breakfast was good although to choose from, everyone was friendly and very helpful my husband and i