location next to the beach, lot of restaurants around the hotel, parking available on site, and ac works great

free parking

internet was down the whole time, no wifi available at all

kitchen is essentially non existent

parking

also did not like having to walk to the other side of the parking lot to do laundry

no habia wifi

they had a laundry, but a very old and rusty

location : bar main highway, pricing, parking and close proximity to el buen cafe location near walmart,

ample parking, restaurants nearby and friendly area

was fresh prepared in a mobile location directly in parking lot of hotel

was not close to the beach / staff not that informative / staff not around / breakfast is not from the hotel,

wifi was mediocre

pool was nice, free small breakfast, free parking, comfy bed, cold ac.

the location is convenient and parking was a breeze. staff is friendly and engaging.

nothing other than the cost of the spa treatments was quite high.

it has not air conditioning, wifi, and you can t buy any drinking sodas etc

was on their laundry, smelly and noisy

not properly designed for any kind of retreat - commercial type laundry working right below the rooms

wifi and limited cell service - however this added to the peaceful secluded vibe

never showed up and was never called back to be informed of an eta and there were roaches in the kitchen

sent, nobody was at the reception (actually there is no reception because this is not a hotel) wifi was barely

in kitchen, mattress was old and sagging

although i didn t use it i liked that there is a full kitchen available

it looks it was nice roomie and comfortable but lak of wifi and people who stayed in there the last night i

the pool need paint

no laundry service or machine.

no dresser to keep your clothes in our room (our kids had one)

i love the new cool area that is , the wonderful swim up bar and everything they did was nice

pool was very clean and the kids pool seemed to have warm water so the kids dont get cold, the room was cleaned

breakfast was included and was good, but i recommend almost having three options for choosing meals

the setting is beautiful. the grounds and the pool were lovely. the staff were friendly.

villa (1), was but the fitness center

the breakfast was included

the breakfast was not good

the wifi was terrible,didn't work at all when we were there

the pool is not working ud83dude14ud83dude2d

rooms were clean, and the views were amazing, breakfast was good

i will like for the hotel to have a bar or little restaurant

the breakfast was good and the feee parking including the cleanliness.

i was not told the code to get in the door after 5pm or the wifi password

than my ipad, the air conditioner was finicky, had to constantly reenter a password to use the wifi and it was

wifi services did not work

i would have expected atleast a bottle of water and there was no staff around to find out the wifi password -

nicely situated in old san juan, interesting old building. nice wifi

much wedding activity, the hotel bathrooms were not stocked with soap, the gym had no wipes or cleaning solution

the pool area got quite crowded and overrun with kids.

the food - room service and at the restaurant - is great too

no room service. probably due to covid related restrictions.

on the hotel website it list 24 hour room service but the hotel has no restaurant and no store, it only has a

there were no utensils or plates or bowls in the kitchenette

bar at the top of the hotel needs some work with their customer service

they helped me coordinate an outside laundry service and also stored some food for me so i could eat the

great rooftop bar with awesome small plates.

the rooftop bar was amazing for sunset

no real complaints... wifi could have been a bit more powerful :)

the coffee shop next to the hotel had great wifi.

no wifi in room, only available in common areas.

had to go to the coffee shop to get decent wifi

only negative thing was a bad or rather nonexistent wifi connection

the wifi in the rooms is below average

the view from the rooftop infinity pool is awesome

the set up of the room for a family with older kids.

full kitchen was also a great aspect

i insisted, since i had kids in the shower that needed drying, and the staff member begrudgingly complied

careful using the laundry

wifi is only available on the second floor, didn't get clean towels or a quick cleanining in the

wifi was a bit slow

hot water, wifi and air conditioning system

no wifi in the rooms was also a bit frustrating

cruises in port, we could not get a seat for dinner time, although we could have hung out at the bar later in

the day we stayed, they closed the kitchen for breakfast (no reimbursement)

the rooftop restaurant and bar was a wonderful place to go to overlook the city i accidentally forgot a pair

took them two days to get their internet connection working and to have wifi

rooftop bar and grill has excellent food and a good view

the service was impeccable! adults only with the open bar was delightful!

the pool is the size of a hot tub but we didn t stay for the deck or pool

wifi worked fine

the room was comfortable with excellent ac and wifi

are so welcoming, open bar is a super fun amenity as well as the rooftop

wifi not good. elevators down for 2 days

wifi wasn't always the best when on the roof sunbathing but worked fine in the bedrooms

wifi & technology strong

slightly pricey, slow elevator, noisy toilet and wifi worked on samsung but not iphone.

friendly and helpful staff, and good wifi

very convenient to all amenities, rooftop bar was lovely for our pre-concert drinks

gym and swimming pool available too

rooftop bar and restaurant was one of the best in area

beautiful hotel, the roof garden and pool area are spectacular

gym and swimming pool available too

pool, gym and other amenities are quite limited though

small pool and gym

rooms did not have refrigerators, microwaves and no wifi. very disappointing. needs updating.

great pool

the pool is small

customer service, very clean, comfortable bed and pillows, well equipped kitchen, 24 hrs jacuzzi, a/c

the room was more like a suite - very large, fully equipped kitchen, and had a private patio

the rooms are espectacular and you have a kitchen, living, dining area as well as the room

it was literally like a one bedroom apartment with a kitchen and sitting area and a private terrace which was

but the hallway smells like a kitchen, especially for rooms on the 3rd floor

wifi speed 2-3

was small, but clean and a/c worked great, but a second or third floor room is not good for older adults

infinity pool and the hotels casino were great.

i love the pool floor.. great view and the outside bar and pool snacks

it has no room service

pool area

shuttle to beach & old san juan proximity to things

they need a better game room for the kids. in the basement is not ideal.

pleasant, helpful and attentive staff, great location, nice gym, good restaurants on site

they need a better game room for the kids. in the basement is not ideal.

great views, the best and safest private beach of any san juan hotel, rocks break waves, creates pool

massive abandoned building by the gym/spa..

location, clean, big room, comfortable beds, quiet environment, great view, good quality wifi, decent breakfast

breakfast could have better variety

also, when i was given the access key to room, receptionist forgot to include wifi instructions

it's worth mentioning that we had inquired on the phone about practicing yoga in the hotel gym

huge room with balcony and kitchen

ins, so much care and concern went into how we were getting around, turn/down -room service, sightseeing, food

decent continental breakfast in lobby, and gorgeous rooftop pool and cabana area we wish we had made more use

the bar in the hotel is amazing

) also, it would have been nice to have espresso-based coffee at breakfast

rooms are nice and the rooftop pool area is nice too

wifi didn't work for a few hours tons of problems, when we told staff they said that they would

was conveniently located near a lot of tourist attractions all the pools was open the bar was an extended plus

of the activities around the pool area never happened for kids even after asking about them and being told they

gym needs improvements and rooms need to be updated due to weather damage from recent storms

the location and the gym was not too bad. towels were not provided at the gym.

very attentive and friendly, the pool was very cool

pool options + being close to the beach

have breakfast, but the bar was really good and the service was greate

wifi was down the 1st night, limited things to watch on tv

for almost $400 a night there was no breakfast or even free wifi

it s a modern, clean and cozy place with a lot of utilities like wifi, alexa, parking, hair dryer, iron,

wifi good

outside and another day was told to move my car when i was parked in the correct casa ciana parking

good news casa ciana has a parking lot they are upgrading

location and parking

the parking is not free as advertised and i was woken up by a guest yelling in the parking lot because

free parking on site is a huge plus

is centrally located with some parking spaces

could use music in the pool area

breakfast was not good the eggs were two salty both times i ordered them, the bacon was greasy and

if we had been told before our visit that the bar and kitchens were being refurbished we would not of come

over all service and efficiency the price room service

also even the wifi did not work in the room

even in january the pool was refreshing after paddle boarding

room service was not available and we were asked to have breakfast at the sister hotel

t be used) - rooms weren t clean enough - shower was terrible - value was terrible - service (room service

the rooftop bar with its small saltwater pool was lovely

however, the bar doesn t open until 5pm and they were holding a wedding so we couldn t be on the rooftop

the spa is extraordinary, an over the top experience

never woke up in time for breakfast or we were already gone on a tour

i understand it's a 5 star hotel, but would like to have the convenience of affordable bar food at least

floor under the carpet was dirty and wet upon arrival

the location is perfect, they have a swimable beach that has some protection from the waves, the gym is great

also, the laundry machine was extremely overpriced and took forever

the pool was too deep if you were with little kids

the breakfast and laundry facilities were not available, everything else from the room to the pool and gym were

place to stay with a pool and close to the beach prior to our cruise

it is hard to sleep since the wifi extender has a bright blue light so the room could not be dark

were wonderful at acclimating our luggage for early check in and check out

kids in the adult only pool

staff at the pool bar were not very friendly

beach doesn t have a lifeguard, my kids almost drown and the 2 staff members that were there didn t help,

i truly loved this resort. the only thing i think could have been better was the casino.

year’s eve party for guests and locals, and people bring their entire families (including young kids)

they were very nice about everything and gave me a free bottle of water and i used the wifi, but frankly i was

the gym is good for a cardio workout

wish the shower at the pool had been working so that we could have minimized tracking sand into pool and/or back

pool needs repairs titles .and a lot of sand .

the choco cortes bar in the lobby was a great recommendation

olvin at the beach cabana rentals, and sergio at the beach bar were exceptional

the first night there our order never made it to the kitchen and then after waiting 40 minutes we were told

laundry room was unkept

the staff at the bar by the pool were amazing and very friendly

5$ extra for room service

also, the wifi signal is very weak and kept dropping

pool area and few nooks to gather

small pool that wasn t warm enough.

the breakfast was great and the inn was very quiet and not noisy. the pool was also nice

have previously read that the wifi is very strong however, i could not maintain a stable videocall therefore

breakfast everyday! staff and owner of property very friendly and helpful.

public kitchen with microwave oven ice beautiful plants and tree shaded areas

wifi was terrible.

customer service, clean and very comfortable, breakfast and wifi included

wifi isn t in the room

they have really cute courtyard and a communal kitchen with a water cooler

we enjoyed the rooftop pool and bar in the evening

friendly staff, great location, nice pool, good gym, all was very nice

the beds in our kids room felt the same

for drinks regardless to water or ice was very slow at different shifts i think it should be 2 bar tenders

top pool and bar was amazing

room size and layout, breakfast, pool

we enjoyed also the gym and rooftop jacuzzi

the hotel includes a small gym that is perfect for a quick 30 minute workout so that you can go on about your

no pool

has a gym and nice hot tub lounge area on the roof

the pool was great! the room service and staff made this stay even better!

love loved the pool and the shuttle service to the beach

the pool area is very nice, they have ping pong for the kids

extremely warm and friendly greeting on arrival, which extended to the excellent service in the bar

site restaurant and bar are great

the breakfast is very ample

very safe and secure, continental breakfast, very clean

the casinos and beaches are close to the proximity to walk

breakfast included

hot breakfast

i very much enjoyed the stay, the pool

however, i requested room service every single day

kids loved swimming in it

necessarily a dislike, i just wished they utilized their bar more

in the kitchenette area, there were knives and spoons, but no forks, lol

spa pool was a nice bonus we weren t expecting

nice rooms, nice pool, nice location. the staff was incredibly helpful and nice!

there's a cool little restaurant and bar inside on the first floor too

an amazing heated pool on the second floor outside that overlooks the beach

towel bar - half gone

plunge pool is kind of a joke

no wifi in rooms

pool not a pool

not really a swimming pool, just a small almost bathtub. but the beach is nearby

the pool was the perfect size, the help we got from every single concierge was beyond what we could

the parking lot, don t have enough space for all the visitors

my car was stolen at the parking of the hotel

things i didn't like at dream inn, let's see the parking is not reliable at all multiple junk cars taking spots

we loved the private pool setting (because of covid you signed up for private pool hours)

the cleanliness of the rooms and accessible features like the pool and coffee.

there s access to a communal kitchen where you can make tea or prepare your own food

didn t like much about the property, was truly let down by the pool and the size of the pool

atmosphere, a little bit like a hostel but only the good things (communal sunscreen, a kitchen you could use)

we also liked that the property was in a gated community and had plenty of safe street parking

they let you use a common restroom with a shower, the beach towels and the tiny pool after the checkout