the room was spotless and the pool was nice

my husband and i gave the kids the two double beds and we had all intentions of staying on the sofa bed before we even got

love the restaurant on the 2nd floor & gym/pool is below ground level, felt very safe

gym and cleanliness

early check in

the convenience to eb greens. the cheerfulness of the staff. the room service staff and food.

close to convention hall made it easier to get kids to dance competition

very nice overall... my kids enjoyed the pool.

fact that the pool was not opened, but is understandable during these times

well positioned, unusually good gym for a hotel, and bonus, a rooftop swimming pool.

pool and hot tub were nice. bed was comfortable.

was hard for the price, should offer free breakfast kids running around hallway and yelling

beautiful decor. amazingly comfortable bed. great pool/spa area. excellent location.

there is a bar in the lobby and a starbucks

the pool and the hot tub were fantastic! the bed was so comfy!

was a shame that the spa and gym closed at 6pm, so we weren t able to take advantage of these

i thought $7.50 for an amstel light beer was too pricey for a bottled beer at the bar .

like more parking options but totally understand the space constraints and the valet service more than made

continental breakfast food was fantastic

highlights were the amazing shower and outdoor spa pool.

room service food, service was great but chicken wings were under cooked.

room service was good and timely

the food for room service was just ok

the hotel has a restaurant and room service available until 11 pm

the fitness center was really nice too

please make sure there are always water cups in the gym.

staff very friendly, good breakfast and free drinks on evening reception

filthy sheets in the pull-out sofa bed; hair, odor, stains laundry was filthy- detergent stains as well as black spots all over the washer no open pool

the valet service was so kind, front desk was great, the sear bar had wonderful food, the breakfast bar was exceptional

they were available to be used in the bar between 5-7 if i recall correctly but it was a nice surprise everyone was really nice, great

there was a night club directly below us, the gym was right beside us

gym facility was very

was situated close to the theatre district in buffalo, with a basic breakfast included and guest laundry onsite as well as very friendly staff, we enjoyed our stay

more kitchen supplies needed was misleading

we wished the gym was open

breakfast was great with a lot of choices

nice suite... very well equipped 24 hour gym was also greatly appreciated

distance to several food options, free on street parking from 5:00 pm - 8:00:am, very good breakfast options

glady helped us with an early check in. knew the area, friendly staff

staff didn’t explain this very well, we arrived 3 hours early because of expected weather and before even being able to ask about early check in they were

didn't know there were breakfast there.

no actual breakfast served

didn't like where i stayed at the hotel, and i had to go to another place to go to a bar and to eat there, because they couldn't accommodate me

fabulous rooftop bar and staff were super friendly

didn't eat the breakfast

breakfast was sub par

also the people that work in the kitchen

the bed was great and really appreciated the kitchen in the room.

nothing, but would have been better with breakfast included

restaurant when checking out coffee bar wasn't maintained staff told me that coffee was fresh coming to find out once i tried it it was

atmosphere, the interesting history, the extremely comfortable bed and of course those delicious breakfast scones

breakfast was hot and plentiful, had available space for seating

clean rooms and everything was available. the breakfast was good

free breakfast was terrific

large clean breakfast free coffee

breakfast was included and quite good and varied

the breakfast room is a little bit too small

pool water looked cloudy

was excellent, front desk service was excellent, especially when i arrived (i checked in at 1am) breakfast was good

breakfast

greater than 10 kids (were not over 18) in fitness room unsupervised and not by an adult

two sets of towels and didn’t replenish the breakfast

pool closed due to covid

always a benefit to have breakfast included (standard continental buffet with some good waffles and

breakfast was ok - eggs were dry, and there was a place for a protein with it but nothing else

the breakfast was really good

pool and jacuzzi area was nice

pool was very nice!! ud83dude0e

location. beds. food. cleanliness. free coffee. free breakfast

breakfast had a good selection and the hotel was centrally located for easy access to local

breakfast was excellent, the staff were super friendly and helpful, best customer service i've had

breakfast was amazing!

makes life easier with kids

externally clean! loved whirl pool.

available kitchen if you wanted to eat-in

hotel was 10 minutes from the gymnastics competition

pool water very cold. did not use.

the pool and the breakfast served in the morning

pool is too small.

breakfast, please get a waffle maker.

breakfast was very good! we were especially fascinated by the pancake machine! ud83eudd70♥️

is the 3rd time inhave stayed at this hotel and everytime the pool water is freezing and you can not swim

i went with me and 2 kids

front desk, breakfast and facilities were clean and the people friendly.

i had drove almost 4 hours with kids i was irritated and not exactly pleasant

the fitness center was essentially just a couple of treadmills, which is better than nothing

amazing room...kids loved the pool...breakfast had more than enough choices

kitchen too close to bathroom only one chair

kids loved them

we had to go downstairs and use the bathroom by the gym throughout our entire visit

gym was 24 hrs and was decently equipped

pool area was ok but area smelt like weed did luke was able to get a early check in

shuttle service and updated interior

had to go to the second floor laundry room to use a dirty

but above us kids were

was there for a sporting event and i was unable to get early check in so when i arrived i had to check in at 8 oclock that night after the game and then

the pool was warm and not too overcrowded and the hot tub was amazing

pool could always be warmer - but it was a comfortable 84 degrees

my wife didn't enjoy the breakfast, or the coffee.

the kids had fun in the pool

pool closed early and still wasn’t available when kids went down in the morning

very small breakfast option but the price of the room made up for that

the staff was very kind ! breakfast was good !

breakfast was good as we paid the price

very good location. near by shops & restaurant. very good breakfast.

the room was comfortable and clean. they gave us an early check in.

very clean place the bkf was excellent pool jacuzzi was great the employee was extra

very clean, good breakfast, nice staff, ample parking.

open bar and meals with room service additional cost of

ckey tournament maybe) we chose this hotel for the hot tub, pool and gym

of room and bar in lobby

i do wish there were more weight training options in the gym, but again, not really a complaint just a personal preference

the gym is clean, a bit sparse, but super clean

were very friendly, they allow dogs, rooms were modern and clean and the gym was great- had a peloton

love the shuttle to the airport was whenever you asked

everything was good- breakfast, room, parking, check in, check out.

accommodating and the shuttle service was made available to take us to the airport, as well as pick us up upon our

pool and jacuzzi were in good working order

was under construction, not safe for kids, pool was closed, walkways were uneven, breakfast was mediocre with unhappy staff, limited

super family friendly breakfast was great

shuttle service to restaurants was an unexpected bonus.

it wasn't until the next day i realized there was a shuttle available

my room was clean, the staff greeted me warmly and breakfast was very good

i would have loved a breakfast to go bag with a muffin or fruit or something.

location; large comfortable rooms; very clean; staff remembered us from a previous stay; onsite spa for hair, nail and skin care with great products; onsite restaurant and bar; covered parking

wated 20 min at the lobby bar for a drink

the spa was amazing.

having to ask for room service which was hit and miss and the bed wasn t made

friendly staff with a nice bar to sit and relax at the end of the day

very close to the airport with shuttle!

the shuttle and driver are always quick and friendly to pick up and take to the airport

lounge area was good and gym

staff were willing late at night to pick us up with their free airport shuttle, then took us back to the airport at 5:30 in am

room 1 bed for me, my wife and 2 kids.

it had laundry and water bottles during breakfast

shuttle service at 4 am after an early

my kids said the breakfast was okay. the bed was comfortable and the room was clean.

laundry room is still closed and no water bottles available during breakfast

tried to charge me $150 damage fee because my little kids left peanuts on the floor in the room and they accidentally spilled juice on the cover they

the bed was so so comfy and my kids enjoyed the pool

some of the staff at the breakfast bar were unfriendly and made me feel uncomfortable.

i got in late after midnight and they sent me airport shuttle immediately!

close to airport and the bar in the lobby

just don't try to walk to the hotel even though on the map it looks close, take the courtesy shuttle)

the kids and i enjoyed the spa pool and swimming pool

nice rooms and staff. pool and hot tub. free parking

the pool or the hot tub was out of service.

pool not available.

the hot tub and indoor pool was a great way to start and end the day.

free l2 ev charging available on-site

had tried calling the hotel to ask about the time of the shuttle but nobody picked up

liked that this was so close to the airport, had a shuttle service, and had breakfast included

ud83dude04) located so close to the airport you could walk if you had to, but the free shuttle bus and its friendly drivers will take you there and back

did nothing to stop kids from running up and down halls playing with hockey sticks

rude staff, listed guest laundry facilities on brochure and was told they don't offer them

there wasn’t a laundry on site and continental breakfast included.

excellent amenities like the laundry room and 24/7 front desk assistance

loved the pool breakfast was so good friendly staff

shuttle was there on time

shuttle available - took us to the airport at 4:45 am

pool

hotel is clean, has full hot breakfast and clean room service

my grand kids loved the pool and spa

the staff was nice and courteous. room was very clean and enjoyed the breakfast selections.

comfortable beds, pool, gym, breakfast location of hotel

the breakfast was incredible

new decor is fantastic, the breakfast was delicious, and the service was excellent and super kind

are out of coins to do laundry, so i had to go to red roof beside the to get some coins

and they gave us a torn comforter and the phones in the room were not working to call for room service

laundry room situation was terrible

the bar experience was not the greatest. just mediocre.

room service and restaurant

clean room. additional kitchen items you. ould check out to use. free guest laundry facilities

was spacious, clean, friendly, private, great kitchenette even though e didn’t need it, conveniently located and helpful

bit pricey for a one night stay but the check in person let us have a late check out so that we were able to do the cave of winds in the morning before we left

the staff really nice and professional,i love the kitchen

it comes with a kitchen with all appliances

pool and gym

enough that the kids were pushing the 'dirty

i purposely booked this hotel for family weekend for ub for the pool since i have 2 some kids

free parking

was a kids hockey team staying on our floor, the noise was unreal

staff is great! pet friendly. breakfast ud83dudc4dud83cudffd

breakfast was very popular

good gym, pool and washing facilities available

the pool small but ok for the price and for kids

only thing pool have a lot chlorine my eyes were burning but everything was perfect room,breakfast

updated, fresh feel; excellent beds. nice workout facility. very complete breakfast.

this place is clean and had a great breakfast.. only issue was hot tub was out of order

pool dirty and broken handle to get into pool

really liked the fitness center and pool

the pool could have been a little bigger and the hot tub wasn’t working when we were there

we enjoyed gym and hot tub

early check in. clean and staff was very courteous.

more info at check-in for amenities like the laundry facilities or gym, etc

no room service from 365 bar and grill.

hotel is dated and wifi and tv didn't work

cookies before bed and a good breakfast in the morning was great

they are very organized and their shuttle service is very efficient

my kids loved the room everything was clean great place to stay with kids

was there with my kids

proximity to the airport...free shuttle...very helpful staff.

breakfast was the only down fall

the eggs at breakfast

clean rooms, clean and warm pool, hot breakfast

the room was real small & so was the fitness room

pool and jacuzzi is nice

great breakfast

breakfast area was untidy (although very busy with guests so sure hard to keep up with) and ran out

very clean, very comfortable, good breakfast, nice staff, no issues.

good size room, good breakfast, friendly staff

pool was great

breakfast was really good

that the pool was closed

in the breakfast is the best

the location was great, clean, comfy, pool was nice and warm and clean, breakfast was amazing, staff was very nice and

they are very accommodating and helpful. breakfast is delicious

parking was limited when i arrived

the restaurant brought us room service

there is nothing nearby to walk to and the restaurant is only open for five hours for dine in or room service

xcellent food) ; the breakfast was hot and tasty

hotel staff provides gold plated customer service. classic decor. rapid valet parking!

clean rooms, polite staff, and a well stocked breakfast.

plenty of parking and a great breakfast!

the kids were happy

friendly staff. comfy beds good breakfast

breakfast was delicious

was friendly and professional; walked with us into parking lot to find safest place to park our truck and camper

the breakfast was decent, the room was clean the staff very friendly.

pool was big , clean amd fun, breakfast was delecous , we stayed in the suit room

new furniture, led tv, plenty of channels, swimming pool was nice, gym was okay, little small but equipped with machines and freeweights, staff was very

great breakfast and great pool

pool and cleanliness

to the airport and shuttle service driver was nice

would not let me get a new room tv was not working at first and i had to pay an extra $50 for a late check out even though i’m a member how insane is

breakfast was great and location was great

staff was excellent, very clea the breakfast was fantastic options

no shuttle, although stated there is

they realized i got in late andcalled me in the room to notify me room service was closing early

proximity to the airport. shuttle service and a nice breakfast

room service was not as responsive as i would have liked.

pool

staff was excellent and friendly. shuttle was convenient!

breakfast and the front desk stafff were amazing ?

very accommodating! my flight was at 6pm and they agreed late check out at 4pm

the pool was quite cold and the doors to the outside near the pool were open letting additional cold

power while the kids were in the pool

very nice hotel and rooms. kids liked pool as well.

staff was very helpful and friendly. room very nice. great breakfast

the gym was well maintained with good equipment. breakfast was good with a good variety.

were told about the pool hours when we checked in, but when we asked to access the pool half way through our stay which

i booked this hotel just because it has kitchen

we also liked the pool and gym and the breakfast was awesome