- location of the hotel - security systems - compact but functional rooms - good wifi

when you wake up in the night gasping for a drink but know the bar would be closed

liked the quality of the room, the friendliness of the staff and the excellent breakfast

t food surpassed expectations)

the bar could do with a few extra snacks. as the variation is very minimal

no menu in the hotel room to order room service had to find the menu online.

the staff were extremely friendly and helpful, the food was good - excellent breakfast

parking. overall it was not that bad.

they did not refill some options after room service, particularly the included water bottles

we ate in the restaurant the first night and had room service the next

however, enough places to get some and the kitchen is sufficiently equipped to make some yourself location is great

which was a bargain) plenty of room in the apartment which has brand new facilities, including a kitchen with kettle, toaster, microwave etc

plenty of fresh fruit, and breakfast pancakes and brioche buns

a few negative reviews i was very apprehensive bout goin to this accommodation as i had my 3 grandkids and my daughter with me on there 1st trip to see the sights in london but after speaking to

breakfast wad advertised, but not a scrap was provided

room, clean, room, bathroom, ac, tv & free wifi

breakfast could be a bit better, quite basic selection

quirky touches laundry room with iron. 10 early check in suited our needs :)

no hot water in the shower - breakfast not very assorted - no laundry service

wardrobe , good selection of food for breakfast , fresh towels and toilet rolls left out , good wifi , friendly staff

all round very nice hotel, clean, nice restaurant, excellent breakfast, close to everything

also, room service in the evening was excellent ( (-)a bit of confusion with room service and additional charges. (+) room service very fast and also friendly staffs that brought the food to my room (-)room service was a little slow, but it was delicious, so we didn't mind. (-)room service pizza was not good. (+) the room was pristine and room service was efficient (-) 5 charge for room service is unnecessary (+) room service was very good, and i will definitely book again (+)was good, clean and comfortable but unfortunately the tv didn't work which was the way to order room service, they gave us a complimentary breakfast to make up for that (+) from presentation of the room service to simplicity of parking our car

breakfast was excellent with a great selection and also had an evening meal which was very

were attending a wedding reception and although it was busy, the bar staff could have been more friendly, especially when the bar was closed at 12

excellent breakfast. warm and clean room.

the second night the next door room were continually shouting at each other, kids screaming and doors banging until 4am … started again at 6

very friendly abd helpful staff. good breakfast and good wifi.

rprisingly quiet) room, easy parking, wifi, a comfortable bed and a nice individually cooked breakfast

fab room all toiletries and extra towels hotel bar and food all in one place car parking have

room was very cosy!! staff were excellent!! both breakfast & bar food were exceptionally good!!

kids loved the pool setting and

perfect breakfast! beautiful decorations!

rooms were lovely and clean and there were some facilities to enjoy such as: a pool, gym and sauna

ow, disconnecting every 5 min), unlike the connection at the

check in and late check out

the kitchen staff for our breakfast was very helpful and cooperative

rooms where good, breakfast was fine

are room was well situated next to the gym which my partner couldn t fault

receptionist shahin apologised and gave me a card for a complimentary drink in the bar downstairs

bar had light meals

lovely clean rooms, excellent staff good stocked bar and breakfast was great.

the only down fall was we had to go and collect our room service

room service would be a bonus as it is not available

in general very nice and comfy and kids friendly

gym, food and price were definitely a highlight

booked a twin room for 2 kids and 2 adults

late check out was readily granted upon request

the coffee machine wasn't working so when i asked they turned on the bar coffee machine in the moning and made me my morning latte

our visit, very comfortable beds, very clean room, good breakfast, very pleasant and friendly staff we would definitely visit again

hotel and staff, breakfast was really good, what impressed us in the bathroom was a note to say if a guest forgot

bathroom dooor being sliding is not good with kids around

london and come back staff are very profesional and room very comfortable toilet very practical wifi is fast and

a very comfortable stay, the room, breakfast and overall service is superb

underground station is just a short walk with direct tunnel access -good wifi -close to

room service was excellent, and the food was absolutely delicious

i really like the simple online parking arrangement.

liked the bar area, restaurant and pool

unfortunately kids cant use the pool.

the bar staff could've smiled more

nice pool although it has to pay gbp 20 per day.

room service available although menu v limited

no minibar..., but great bar downstairs.

food & service in bar for food & drink very good

and francesco in the hotel bar were great

gym which is why we booked here

wifi in the room was a bit hit and miss, ok downstairs

the wifi could have been better, but that may have been due to our room's ground floor location.

fantastic location for kew gardens and on site parking a great bonus

hotel

spacious comfortable room. quality bar meal. great value.

great dinner and breakfast!

there is also a laundry facility about three blocks away

staff were not wearing masks and there were kids running around the adult bar

there is daily non-invasive room service daily, providing free water bottles, a fresh set of towels, and a quick tidy of the

gym is for emergency situations

great staff clean room great room service

fantastic service, rooms were great and even had a gym!

kids double bed and pillows were a little uncomfortable

kids were treated so well

good location, clean room. excellent room service

had hoped that the bathroom would have heated equipment to dry laundry or towels

was the same no on-site laundry front desk could have a list of restaurants available in the

staff were kind, and offered us a late check out. room was big and clean.

friendly and helpful staff. great breakfast. good parking area.

the lack of self-service laundry facility

the pool was clean and had all the facilities

the gym the monitor on the rower wasn't working properly, i informed the member of staff but he didn't

hot gym

really good with a great range, omelettes made to order and even had a pancake maker which the kids loved

not the best nights sleep ima bed with 2 kids

breakfast a little late for working people

there was a plentiful breakfast, i was very satisfied.

only problem was that the wifi password wasn't in the room but staff were happy to give it

no given code for wifi or given tea/coffee, despite having a kettle and sugars in the room

breakfast was lovely the next day and the hosts were lovely

great position, excellent staff, quiet room, late check out, cooked breakfast (no bacon)

staff awful was no wifi no breakfast offered no bath towels one hand towel for a family of three

parking, free wifi, free breakfast, staff was really friendly and nice to the kids, large room and ensuit good

very clean and modern. polite staff and good wifi

great wifi superb room very comfortable bed very clean great tea and coffee facilities

the admission to the gym / pool was nice

i had any negative which is very small would be that you can t access the spa through the hotel and have to walk out the front to access it

the hotel's breakfast was also very good and very clean with fresh food

use of the spa and pool

the staff couldn't do enough, explained the parking and the details of the spa/pool which was close by

late check out only till 2pm. needed to be stay till 6pm and was willing to pay

shame the bar wasn t open longer but understand

two televisions in the room was probably unnecessary and when you are in bed with the kids asleep you can't control your own tv without switching the other one on

car park facilities. real fast was lovely. room service was speedy

location was perfect for sse arena and the room was fantastic with 2 kids with me.

early check in available, near the train station

had to ask for towels.but think this was just a simple oversight given my early check in.

requested for early check in but was told ahead of time room will only be available by noon

arrived earlier than the schedule and they offered me an early check in after a simple call

gorgeous decor, beautiful garden and bar and the rooms were super comfy with lots of thoughtful little touches

we actually didn t use the bar or restaurant but they both looked amazing

the reception and restaurant and bar staff amazing

and the restaurant and bar a is great

the bar is stunning - great to wind down in after a long afternoon at twickenham