very spacious lounge area, bedroom was comfortable and wifi good.

located, ample free parking and complimentary ev charging for up to 4 cars

air conditioning and opening windows. very easy parking. very clean. nice breakfast.

i spoke to alex before my visit, to enquire about parking for my motorbike

the food was good for dinner , lunch and breakfast

in the bar, waiting staff were brilliant, nothing too much trouble and really looked after the kids

covid restrictions i found the available room service menu good, the staff member on reception very helpful and the room was a very pleasant

the wifi was free and strong enough

was above expectations i was very please with the room, easy parking and friendly

we had room service on the sunday night and the food was delicious

kids running around screaming in the pool area until 19

the spa and gym facilities were good and it was overall a very pleasant stay

loved the whole stay, the food, the staff's friendliness, the spa facilities everything was terrific

the swimming pool and the breakfast

nice spa facilities, with pool, jacuzzi, gym, etc free mini bar and hot chocolate are indeed nice touches

spa was nice, was very quiet so we had it to ourselves pretty much which was good, wouldn t of

beautiful property and gardens stylish and spacious rooms amazing spa great bar excellent

bar lady was amazing helping us with a video we wanted to film in the bar

gym facikities were amazing, as was the spa

the food was amazing, the spa was fantastic, and we were lucky enough to have great weather, allowing us to enjoy the outdoor

convenient location, friendly staff, free wifi.

the bar had an open fire which was beautiful, food was great and reasonable priced drinks

my husband loved that they had ales on the bar and i was impressed with the gin selection

room was spotless the staff were excellent the breakfast was very good i would definitely recommend this

the shower and the breakfast were lovely.

large spacious room, which has a well-equipped kitchenette with pots/pans, stove and ample amounts of cutlery if you want to cook breakfast

the breakfast didn't have eggs.

the small store inside from which you could buy laundry etc , the cleaning staff was good

location excellent room facilities great breakfast friendly helpful staff excellent gym and guest

nice reception/ bar area on top floor

plenty of features to the hotel too like the all 24h access to food and drinks, gym, ironing room and plenty more

there is a bar below and restaurant on the higher floor where you can get food or where you will get your

as 2 adults with no kids we didn't know it would be thunderbird themed

staff amazing room amazing great location. amazing for kids.

as 2 adults with no kids we didn't know it would be thunderbird themed

the 7.45am room service call from the maid !

car space for my son who has autism - nice friendly staff especially the person who brought our room service who bought extra plates - thank you

ved having a sofa too by the way), wifi was really decent and water was hot, which i find a common problem in hotels

used room service as there was a wedding, and this was fairly priced, a delight to order on the phone,

and if we wanted to get room service to send some up it was 5 per day

the facilities were great whether you were dining or using the gym

wifi, free parking, good location, friendly staff, excelent breakfast, clean room

the gym was very small and needs updating.

the wifi was unencrypted so we didn't use.

the gym was a joke and smaller than the room

pool which is open until 9pm, great for the kids to splash about

massive tv. great surroundings. gym and swimming pool. nice room and bathroom

ere is also a charge for wifi, but we didn't need it), however, it would be worse if these extra costs were included in the

order our evening dinner as a family in the bar restaurant and have it delivered to our room as room service was wonderful - thank you

pool was handy great for the kids

room and facilities were very clean. good price for a hotel near heathrow. good wifi connection.

they've got free wifi and parking that's so off the charts, it's not just off the street, it's off the planet

the wifi was perfect and enabled me to catch up with all the matches i missed in wimbledon so very

way of doing food orders- there's no way to just order from your room and have it brought up, no laundry anything on site but that's ok i did it at home however i'm sure other people probably also

we bought coffee and hot chocolate from the bar and the price was amazing for

wifi always connected very clean housekeeping staff very helpful overall in glad i chose this

staff very helpful. great value for money. kids happy : xbox!

laundry needs for long stays

in-house wifi still unstable.

breakfast because was included and i didn’t got egg or some kind beans toast .

continental breakfast was included with booking which i didn’t realise and was very good

on the downside, many people commented that the wifi was not great

the wifi was bad, the continental breakfast bad, the room ok but the carpet was wearing off

no food no room service no spa no activity

food was great however we was expecting a buffet breakfast

no room service for breakfast.

we had room service and the food was really yummy

not even room service

very clean and modern. polite staff and good wifi

great wifi superb room very comfortable bed very clean great tea and coffee facilities

staff awful was no wifi no breakfast offered no bath towels one hand towel for a family of three

great position, excellent staff, quiet room, late check out, cooked breakfast (no bacon)

the wifi password is nt displayed in the room

wifi in the room wasn t great, possibly as we were right at the back of the hotel

bed was comfy, wifi was speedy, bathroom and room had everything we needed

free parking

bar atmosphere friday night had evening meal and both of us are chefs and loved it fantastic food

wifi slow

being able to order a coffee on the room service menu

kids allowed in the bar at 1030 so didn t want to get a drink, only negative

the afternoon tea, breakfast and dinner in the astor grill were delicious

breakfast very good - many options. staff very attentive and helpful.

feel welcome, no coffee in the room

s offered early check in which we didn't take) but shower hose broken in one of rooms, and by that late time,

we travelled with our pet and they were fantastic we ordered room service too ot was fab

the gym was well equipped

got given two rooms with a door between the two which the kids loved

to get an early check in and late check out

very comfortable room and excellent breakfast

having free spa pool access.

excellent food at the mezzanine, wonderful healthy menu for kids

40 minute wait on room service for dinner

was not safe for kids even though they said it was shower doors are dangerous our 7 year old got her fingers pinched

the low cocktail style tables for breakfast in the dining room, due to the many guests.

we use the spa of the hotel which was limited.

tile in bathroom and floor needs regrouting bottom of shower screen tardy 24hrs humming of gym fan next to our

gym facilities were small with a strange set of stairs.

gym excellent

walking into the hotel, room was great, breakfast was lovely great choice as well to choose from, bar was lovely and so were the

coldness of other concierge and bar staff. quite a lot of damages around the hotel.

black pudding at breakfast excerlant room service very good

down for room service but got no answer so i went downstairs to order

was told when i checked in that i could either give card details for room service or pay as i went

incredible value for money. excellent airport location. absolutely fantastic breakfast!

large clean rooms, fantastic breakfast and free coffee all day and night

they accommodated an early check in for us

could have been a bit clearer at check-in, that one had to go next door to the holiday inn for a bar and

busy bar area on site and busy pizza kitchen

ideal for our short overnight stay so that we could get to the airport for early check in

we ended up having to cross a very busy road with two kids in tow it would help if they provided more clear instructions to get there

very kids friendly. the staff were amazing. the location is wonderful.

great location, amazing front desk staff. modern clean with great breakfast

well equipped gym and a fantastic restaurant downstairs

pm and were warmly welcomed by the receptionist who upgraded our room and provided complimentary breakfast and drinks

not sure the open wifi is secure, but it was free.

en though i had the paid

we had an early check in, so i did the walk to terminal 5 departures as a trial run and found everything the

the reception staff upgraded my room and waiver the early check in fee when i mentioned it was my first stay at that location

the internal bar closed too early. in from a long travel day and was hoping for a cocktail.

the staff were amazing too, especially with the kids

the hotel also has a small, but nice gym

hotels), if rooms are available on arrival it would be nice to offer one instead of sat in the bar waiting for a few hours after a 18 hour travel

we travelled with kids and requested the 2 rooms to be near one another, this wasn't possible, but they were at least

could hear noise coming from outside the room during the night talking loudly & kids running.

room service arrived really quickly

i could have had an early check in but it was not possible

enjoyed the spa facilities, room was big and comfy. staff were friendly and helpful.

breakfast was not included. we ate at the airport.

wifi wasn't the best as kept cutting out for kids watching tv at night.

the welcoming staff, the great bar and pies, spacious and very clean room.

bar was super had a nightcap b4 bed

could not seem to get the wifi to work on any device

also, the wifi in the room could have been stronger

great food and bar area

room was clean nice shower free breakfast and late check out

m) as we signed up for the intercontinental hotels group while checking in

lovely breakfast the next

location, easy to walk to the castle and city centre *helpful friendly staff *clean rooms *good wifi *reasonably good

the kids are so happy especially they set up the room as a mini surprise for my son's birthday

i'm honest, the only thing i didn't like was not being able to order food at the bar - you can only order at your table and get an automatic 5 surcharge on top of the cost of

comfortable beds, good shower and good wifi

limited options for kids on both the breakfast and dinner menu.

was not happy with what i got a scabby apple which i had to throw in the bin a small crossiant a kids size carton of orange not being funny that was probably £5

not much to do for bored kids but luckily there was a mc donald's opposite so would get them food they would actually eat

arrived from an overseas flight at 8am and hoped i might get an early check in

staff was exceptional, they accommodated early check in and free upgrade

the hotel was very lovely and the gym was outstanding

great rooms and beds, very quiet, really fast wifi