even the parking attendants where super friendly and helpful

the manger was treble they asked for $50 for early check in

gym too small not a lot of equipment

the gym is severely out dated!! no tv work as well.

the patio bar was in particular a lovely place to have a drink

breakfast was amazing

the front desk staff, kitchen and maintenance personnel were amazing

the breakfast was enjoyable with plenty of options

clean and comfy bed nice breakfast

breakfast was average but that's

i tried using the gym but for some reason it was not available but i couldn’t find any signage explaining what it

kitchen area was tired and let down the overall impression of the room, but was not an issue

kitchen

the pool was very cold i called three times to have them turn the heat on in the pool and it was never

staff never mentioned there was a pool there was a gym,or were anything was just the one girl others were

the pool table and ping pong table in the game room were a lot of fun for our group

to the corona virus, i decided to book a suite here so that my daughter and i can lounge by the pool

big rooms. nice, spacious pool.

pool closes early.

we enjoyed the game room( ping pong table and pool table)

when i got there for breakfast i was told i needed a voucher

as described small beds no bar and lousy breakfast lorries parked in car park and starting early rooms were very noisy and not

i was a bridesmaid and was not provided any early check in, not even 30 min early

the bar was nice

not breakfast

of service, excellence in all staff, helpfulness of housekeeping and desk staff, location,free parking- everything was great

there was room service but i do understand due to covid you couldn't do it

staff at the pool and gym weren't friendly. seemed like they would rather we weren't there.

and the b inherit pool & jacuzzi was our favourite part

the parking area was full and it was difficult to find parking close to the main entrance.

pool area looked unkept, no staff visits, no fresh towels, pool was dirty

very nice inside very accomodating staff enjoyed the fact they had a bar and breakfast

pool isn't working

was very friendly, the room was big enough for me and 3 kids

and as if the kids don’t spend enough time in the water we got to use the hotel pool too which is tiny, but nice

was good, but if you were running late sometimes not much left asked for a late check out - no problem at all -

the free breakfast was great and the early check in (about 1:45 p

convenient. great breakfast.

didn’t like the ice machine out of order no cheese for eggs also the dryer for my laundry took 3 hours to

breakfast menu and rift raft.

great room, great to stay with kids, and breakfast excellent

the staff was very friendly. our room was very nice and clean. the breakfast was delicious.

cookies at check in were a big win with the kids

the breakfast was extremely well done and delicious with a very nice variety

selection for breakfast was great

adequate towels airport shuttle was probably the best kept secret of the hotel

the breakfast staff was not friendly

airport shuttle, clean and comfortable bed

didn't stay for breakfast

it’s great they have a shuttle to jfk

accommodations,staff friendly and professional,excellent breakfast

staff was friendly and accommodating. breakfast has great choices for everyone!

the hotel was nice and quite. having a late check out wasn't a problem like other hotels.

reserved a room for 2 adults with kids and got a king bed and nothing else

the breakfast ended at 9:30am a bit too early

stay at the viana the facility is clean and well maintained they have an excellent restaurant and bar and the bed is above and beyond

spa was excellent

great spot for girls night with dinner, bar and spa

hotel & spa has become my home away from home

great for an adult weekend away from the kids

room was comfortable. staff were cordial. room rate included breakfast.

parking, neatness, fitness center was adequate, but not great

excellent buffet breakfast, easy parking, could not have been better

clean, location, room service, restaurant in the building, parking, kind staff

beautiful rooms and breakfast was wonderful! very clean too.

the gym (which i used to 3 times during my 4 night stay) is nice but could have better equipment

and the hot tub wasn't working at the time but the indoor pool was super relaxing

minor, but there was also no silverware at our table and we had to seek out a waiter at the bar area to find some

great pool for kids, comfortable room, great bathroom

restaurant and bar on site

convenience of the location, because of were i was able to park my 18 wheeler

the breakfast was very good and the location in great neck was right next to the train station and we

was an unexpected charge to my credit card for something from the mini bar

was no breakfast or room service

more cereal selections for breakfast as well as fresh fruit as an option.

wifi didn't reach the first room we had at the end of the corridor

there is no gym and the breakfast included is really poor

loved the lobby and bar area, had lots of options

would be nice to have a coffee/snacks service throughout the day or at least for the bar to be open before 5pm

the gym was a little small

staff was excellent and accommodating for early check in. greeted by an exceptional valet.

the rooms are small. so with kids withus it was little difficult to move around.

everything was fine. nice friendly staff. restaurant and bar close by . great location .

we switch up to 3rd floor because some ignorant kids was running stomping at 3 am

i arrived on a very early flight, and they got me an early check in, and the day that we left, i was able to get a late

to upstairs parking was tight and not easy to negotiate

tha staff was awesome . breakfast was delicious

clean, comfortable, quiet, good breakfast.

location and parking

friendly staff, rooms were clean, good breakfast

parking lot was very tight

we booked with breakfast an get voucher for the starbucks breakfast bar in hotel - perfect

bar barely had alcohol and closed very

to notifying the front desk for room service

super clean, great room service and super comfortable beds

they have a 24hr laundry room

room and breakfast

nice breakfast served by another excellent staff member

the complimentary breakfast was delicious

very convenience and breakfast,

clean. conveniently located. great breakfast. quiet.

a shuttle bus which was great but did have to call and chase it a few times as he just drove off

everything was good, friendly staff, clean, good breakfast and comfortable

one microwave, located on 1st floor in the laundry room

shuttle service on time

shuttle service continental breakfast late check out when requested

breakfast was great, many options for everyone

2 adults and 2 kids

shuttle from the airport, it was easy to check in. great breakfast buffet

kind of frustrating when you have tired kids

i was with my wife and two kids

the room had a small kitchen, which was nice and clean and had toiletries

the hotel offers free shuttle service, all staff we met was very welcoming and friendly, and the breakfast was superb

prompt shuttle both to and from jfk

kitchen microwave full fridge

the location, late check out, airport shuttle, laundry facilities, & the breakfast!!!

location to airport & shuttle service a plus

the hall ways were very noisey with kids an adults running around

gym, and breakfast room was spacious and well laid out

helped me get a cab for flight the next morning since i missed the shuttle to the airport

shuttle/airport

the shuttle service was extremely useful and the complimentary dinner on weekdays was an added bonus

am a full time teacher and mother of 2 young kids and i occasionally come stay to have a quiet night of rest and tranquility

buffet dinner and breakfast, beautiful spacious room

i couldn t call room service or contact the front desk

enjoyed the bar area but i really feel that the price of drinks was ridiculous

good parking and good customer service nice rooms as well.

nice outdoor swimming pool

fix the gym. broken old equipment

love the fact that they have a ev charger for electric vehicles, i love the bar and the conviency to have food at the hotel

thorough at check in, informing me of restaurant, bar, and room service hours, breakfast options, wifi, etc

gym so so

breakfast buffet and bar is excellent

they charge a $38 a night resort fee for the pool the gym and wifi which we did not use any

my kids had to go downstairs to ask for additional towelsand

view from the room was the best, the rooftop pool, restaurant service and food was very good too

cleanliness, continental breakfast, staff friendliness

no parking lot, it was mud and the gym was closed. beds were very comfortable, ac was great.

kitchenette was nice wifi nice shower to short showerhead needs to taller !!!

not too much variety of breakfast food

the kitchen is not well equipped there is nothing to cook the stove does not work well

the facility was perfect for us, with the pool and the gym, with the breakfast it was a perfect stay for a

is neat and clean, friendly staff, breakfast is great, ample channels to watch on tv, comfy beds, convenient free parking

traveling with 2 kids

the pool looked great although we were unable to take advantage of it this trip

breakfast could have been a little better

bigger rooms more than expected, italian connection, polite staff, nice lobby, facilities of gym, laundry, breakfast, easy to move around

it has a laundry room, only 4 us to clean and dry.

beds were too small for 2 people it was may be double bed for kids not adults ask for extra blankets instead they provide us cotton

shuttle from airport, perfect location, beautiful clean room and the staff especially at the front

(it wasn’t a flattering picture) i was afraid to stay there with my kids, but we had an early flight, and the reviews were so good i took the risk

she addressed us passively-aggressively and accused one of my kids of stealing candy

water pressure is great in the hotel bar is

the staff, the gym and the ac did not work after numerous request for engineers to fix it!!

clean place with nice amenities and a pool

plenty of parking, good heat specially during rough winter and snow and location is close to the downtown

awesome breakfast and great view of citi field.

its location, the staff, and the breakfast. all top notch.

no room service until requested

one day we checked the gym and swim pool upstairs, but it closed

no room service either

the fitness center never had more than one person in it but we saw it and the pool in use

didn t use any amenities like the pool or gym

the indoor pool

had breakfast at restaurant on last day, food was good not great

didn't have breakfast because i didn't get to bed until 3:00 am, and by the time i woke up, it was already

bar was closed and the breakfast was bite sized frozen then microwaved food

location and cleaniness, downside is no free breakfast. i would definitely stayed again

they should not advertise a bar because you could only get beer or wine

no food or bar at this hotel

accommodates late check out for free

location and gym

stopped into the bar, the gentleman jumped up from eating to welcome us

comfortable beds, staff was helpful, free shuttle service to/from airport, 2 miles from chase

the gym was closed.

bar was a nice touch to our morning wakeup routine

room service

airport shuttle was perfect, we arrived early so we left our bags and we went on our day

pool and spa very nice

comfortable room, great location. shout out to the shuttle driver too!

we didn't get to use the room service but it was very

easy check in, hotel payment plan, shuttle service, free breakfast, iron and ironing board

our flight was cancelled and the front desk agent went above and beyond to sssist us with an early check in

no breakfast.

the staff is not always at the front because they are also doing laundry

she did great job for an early check in

might just say that the kitchen was excellent though there was no fumes extractor

timing of breakfast should be extended due to kids

kitchen was perfection

staff were extremely nice and helpful. kids enjoyed the pool.

staff was great, rooms are very nice, and breakfast was good.

room was very clean and spacious

they also did a buffet breakfast with a roaring fireplace

the bar wasn't taking cash and the atm was broken

didn't like the fact that when i brought my friends and family to breakfast that the woman who greeted us told me that breakfast wasn't included

the breakfast was outstanding