wifi was so bad: 0,5 mb download speed

both beds had stains sheets, the clean bathroom had pubic hair on the new soap bar and on the toilet

breakfast was convienent

more cereal selections for breakfast as well as fresh fruit as an option.

was an unexpected charge to my credit card for something from the mini bar

comfortable beds and bath, coffee maker, gym excellent sushi bar in hotel polite staff walkable to train and

loved the lobby and bar area, had lots of options

the gym was a little small

would be nice to have a coffee/snacks service throughout the day or at least for the bar to be open before 5pm

staff was excellent and accommodating for early check in. greeted by an exceptional valet.

loose safety bar in bathroom

convenient access with free parking and good breakfast.

the friendly staff. the breakfast and the nestle coffee machine.

the rooms are small. so with kids withus it was little difficult to move around.

the complementary breakfast was very good

friendly and really helpful, bed is super comfortable, fairly good breakfast options, wifi is great

did not appreciate the inconsistency with the breakfast buffet one morning was full of options the next not so much

size rooms comfortable beds and facilities good wifi pleasant staff close to shops and public

the staff was incredibly helpful, breakfast buffet was great

parking lot is difficult to navigate because of space, however, it is free, so for ny, it's

breakfast was perfect

accommodations,staff friendly and professional,excellent breakfast

we asked if we could pay for breakfast as we were cold and wet he kindly agreed so we had breakfast got internet and left taking

small the bed took up the whole room the walls were paper thin heard our neighbors arguing and kids yelling it was the worst experience and a lot of

reserved a room for 2 adults with kids and got a king bed and nothing else

great gym and pool. convenient laundry room. useful shuttle service

swimming pool and gym

dinner - breakfast excellent service amenities pool pleasantly furnished

and the hot tub wasn't working at the time but the indoor pool was super relaxing

the pool wasn’t heated! lol but it was a great place!

were so pleased with everyone and everything - even the parking area

no room service on sunday mornings

beautiful rooms and breakfast was wonderful! very clean too.

front desk didn't mind when we show up for an early check in

meals in the restaurant downstairs were excellent, as was the room service breakfast

breakfast could have been more nutritious.

never wanted to give towels, they had no laundry soap the whole 5 days no drinks in vending machine when asked staff a question they had

no breakfast.

our room close to the laundry room, loud tv sounds all

surprise additional $20 per night to park your car, i don't mind the additional $25 a night pet fee but it would be nice if it was part of my total when i made the reservation

super clean, great room service and super comfortable beds

the gym was clean and efficient

we booked with breakfast an get voucher for the starbucks breakfast bar in hotel - perfect

they have a 24hr laundry room

early check in , room makeup timely, cleanliness is top notch

only bagels were served at breakfast, no toast/bread option available

room and breakfast

breakfast buffet, the gym, the bed, the shower, close to public transportation, next door to a pub, close to many food

clean. conveniently located. great breakfast. quiet.

breakfast was pretty great

excellent breakfast! good selection. even the coffee was good. very friendly staff.

10/10 stay food to try lucky chen (the shuttle driver told me about this place it was amazing and directly next to hotel

we did our laundry at the hotel, very reasonable for both the washer and dryer

not able to use the gym; we could wear our masks and the they could restrict the number of

shuttle driver did not provide me with a safe experience

absence of a bar and seems under staffed

location to the airport, free shuttle, food on sight, indoor pool heated

separately for laundry and the gym isn’t well stocked very barebones

the gym was closed.

parking on site was safe/easy with an excellent shuttle driver/service to and from airport

the parking area is supposed to be exclusively for hotel guests, not for laundry services

they have a very clean laundry facility right out the front door

dly no youtube) there s also a laundry next door and 7 eleven around the corner, and private parking

gym was not functional yet but i knew that when i ordered

how do you not have towels in the room when a laundry facility is connected to the hotel

the next day i asked for a breakfast item on the menu, they did not have it either

the elevator was super slow tho and the body wash in main bathroom was empty, we used the bar soap instead

no restaurant or bar except coffee bar until 10

restaurant and bar facility closed on a sunday

our 2 kids slept on the sofa bed, comfy enough

would have been nice if they offered a shuttle service to citi field for the concert

gym is great and the terrace with the view

the gym was amazing i wish i got to use it but i was only there a short time

the shuttle wasn t available so the hotel paid for our taxi to the airport which was awesome

the restaurant, front desk and the room service

its location, the staff, and the breakfast. all top notch.

free airport shuttle to laguardia

* excellent location * small living area in the room was great for a small family * the small gym did what it needed to do * great temperature control

awesome breakfast and great view of citi field.

no room service until requested

i wanted accommodations that were close to the airport with shuttle service, comfortable bed and was clean

the breakfast was good

the beds were comfortable, the showers had plenty of hot water, the great breakfast had many options, they stored our suitcases after checkout so that we could leave to get

was very nice every day shuttle was very nice to the airport

options, they stored our suitcases after checkout so that we could leave to get lunch, and the shuttle to take us back to the airport was prompt

kitchen area was tired and let down the overall impression of the room, but was not an issue

it include a kitchen and seating room

the pool, the atmosphere

there was a patron who was smoking inside the pool area

i loved the pool, breakfast and great customer service.

breakfast amazing. betsy at breakfast bar is super helpful

our night caps were very delicious since the bar was still opened when i checked in

facial and toilet tissues were a bit rough. breakfast wasn't even lukewarm.

the staff went above and beyond bringing our kids a goodie bag for their trip to the zoo

the room above mine had kids stomping or running around 12 am in the morning

the bar food was delicious and the drinks were perfectly balanced

valet parking was prompt

there was also plenty of parking for my car

bit small) and the gym is a bonus

size, location, parking, friendly staff, amenities

the front desk personnel and the kitchen staff

kitchen staff was not very friendly and hard to locate

lot doesn’t have enough space, breakfast was not what we expected but i’m sure is due to covid

breakfast was average but that's

more than one occasion guest had to stand in line for over 15min waiting on food to come from the kitchen

the pool was down for renovations, the laundry facility did not work

late check out

called the receptionist to give me 30 minutes complimentary late check out and she said that she cannot and she offered that i pay $50 for one hour or $100 for

do it, and you couldn't use cash, which i believe is probably a security reason for it , the gym was closed as well as the

the free wifi is so slow. what a joke. you have to pay $10 to get

free shuttle to lga. clean and comfortable room. nice gym.

airport shuttle situation was awkward

free shuttle to lga, friendly staff, clean rooms and nice gym.

not leave me on hold, 24 hour shuttle (didn’t have to wait at all), less than five minute trip, bar and grill on site so i didn’t have to search anything out for dinner, most importantly staff

shuttle to lga, cleanliness of rooms and nice gym.

we didn't have breakfast on site but there were also a few chain breakfast places on the same street if people

as described small beds no bar and lousy breakfast lorries parked in car park and starting early rooms were very noisy and not

room was nice, there was a restaurant attached to it which made it convenient for breakfast and other meals

and the waiters made sure to get our order right and always made sure we were comfortable did laundry too very good place for shopping

breakfast not included despite silver elite ihg membership.

the gym the showers were cold

comfortable bed, no noise, helpful staff, free shuttle to airport.

staff was great we were able to take the dog with a low pet fee and the free parking the breakfast was an added

it was difficult to get the kids back to our hotel with wet hair in the cold

costs in new york are all high. i wish the pool was open, but due to covid - sadly no.

the most important thing is, this is not a place where you stay with your family and kids

there was not a bathroom spa as it was advertised at the time that the reservation was made

offsite, on the street, or across the street, and then walk to the front desk with luggage and/or kids

spa tube not working

of spa room reservation is a bit pricey for my liking

a little far away from my grand-kids , but worth the drive t the north shore

nice breakfast included

the bar is fun and has games which isn't totally a selling point

the breakfast was outstanding

the bar wasn't taking cash and the atm was broken

they had a better parking situation, but they seem to be doing construction

noisy from traffic; no help getting access to wifi even though it was provided; no amenities ex coffee; dark

wifi access

parking lot small

its location - walking distance from the us open tennis center - and its potential access to free parking

bar & restaurant on lower level which was very

convenient to airport, shuttle was on time and made an early flight easy!

free shuttle service to the airport , pleasant staff, food was

early check in and nice staff

shuttle service could have extended to cover the subway station - rather than just the airport.

big rooms. nice, spacious pool.

pool closes early.

i was laying by the pool i decided to go for a dip and stepped on a metal bracket that was a part of the pool structure

rooms are very large and all have a patio that faces the pool

in this time of covid having a kitchen was very helpful

breakfast was not what me and my family expected but it was ok

i love every inch of my room. to my surprise i had a mini kitchen i didn't expect.

prepared my own breakfast

spacious room, pool (until labor day, when it was locked).

breakfast in the morning was basic but perfect for what i needed

pool isn't working

breakfast was amazing and loved my waitress

try to give my kids a bath and the stopper in the bathtub did not work

did not have breakfast but the location is perfect.

my son enjoyed the gym

clean, good service, good breakfast.

love the staff, the hotel, the bar/restaurant/lounge, room service and the the fact that they accepted my service

we asked for room service no one came

the bar is also a restaurant and serves breakfast/lunch/dinner/snacks

room service was really good

the spa was also very nice

property was nice best part was the spa treatment.

great spot for girls night with dinner, bar and spa

stay at the viana the facility is clean and well maintained they have an excellent restaurant and bar and the bed is above and beyond

if you happen to go to the bar and get alex as a bartender, you just hit the jackpot - he’s great

really miss room service

prompt room service, exactly what was ordered. indoor pool and hot tub

the restaurant bar in the lobby was very good, the bourbon glazed steak was on of the best i have ever had

rnard was wonderful)

the parking area was full and it was difficult to find parking close to the main entrance.

good breakfast

they helped me plan out my visit, awesome breakfast each day

they had a shuttle and that was great

breakfast, should provide a better quality.

the complimentary shuttle to the subway station is definitely a plus in this hotel.