i felt very safe, parking was good, front desk clerk was great

bed not very comfortable. bike seat in gym would not adjust.

cleanliness, room , free breakfast

bed was comfy. breakfast waa very good. staff were friendly and helpful.

gym and breakfast good

everything was clean the kids loved the pool

great breakfast and gathering area.

the breakfast was ok but could have been a little better especially the eggs.

and kitchen staff

breakfast

indoor swimming pool is adequate; too small to swim laps, especially if others are in the pool

the precor equipment in the fitness room were newer and better than our gym at home

the gym was very nice also

in addition, the pool and hot tub made the evening g lovely

appreciated the breakfast and 24 hour coffee and tea

i think the bistro was falsely advertised along with the pool

location, room, late check out possible

location. bar food was good value

the water pressure in the shower was good, according to some of my family the gym and pool were good

no breakfast,small swimming pool.

the only thing this hotel needs is a bigger pool

we couldnt enjoy the pool with our kids bc there were about 20 kids in the miniature poor acting like wild animals and pouring red

pool could have been bigger

was glad the pool was open

an easier way to bring breakfast back to the room.

i ask for a non smoking bedroom because i was with mi two kids but always the cigarettes smell get in the room trough the bathroom vent

we able to go back into the room the alarm was still on and didnt go off until 7am me and my kids got no sleep and still had to be out by

of cigarette from just walking in, hallways, rooms everything smell like pure cigarette and my kids were coughing the whole night

early check in

other people kept interrupting my sleep and kids yelling hitting doors walls

parking is a block away and no valet service. continental breakfast

staff was amazing, hotel was stunning, their breakfast was out of this world…the attention to detail is unmatched

hotel is in a good location with friendly staff, valet parking, complementary breakfast and large, clean rooms

the breakfast could be better or at least offer a la carte

the gym is a bit too small.

breakfast bar was lovely

pool closes too early at night.

woke up late and housekeeping was very accommodating for the late check

horrible service probably due to staffing issues with kids back at school and the fall out from the pandemic

i understand with having kids, that's why i requested a room on the first floor so we won't get a complain

wish the pool was warm but overall it was great

the pool area was very clean

breakfast gym and pool were nice. bed was comfortable.

place with great staff and an excellent breakfast

free hit breakfast in am and pool

was pretty good no complaints about the hotel, it was clean, easy to get to and had lots of parking

nice swimming pool and gym room enough big and clean staff amazing

the bar area had a great vibe and the staff was very friendly and on top of things

plenty of parking

staff was extremely helpful providing shuttle service to and from the hotel.

excellent breakfast. clean room. good pool.

one other thing that would be nice was if the hotel had it's own pool and didn't have to share with the neighboring property although being allowed to do so was a

the pool was next door

no pool in building and breakfast was not that great

my only complaint was that we would have had to walk outside to go to the indoor pool and in november that wasn't happening

the wonderful breakfast

the pool was great had so much fun with

nice facility, clean room, good workout room and a pool. pretty good breakfast.

a kids cereal, muffin, milk and yogurt if it was even available

pool was open and clean

my only complaint i could make is that the lights in the parking lot are a little dim, which resulted in me pulling blindly into a parking spot where

room was clean, bed very comfortable, heat worked, shower was hot, wifi worked

vast amount of parking and easily accessible for all including those with physical accessibility needs

the place is nicely clean and parking was available

the only problem was that at 830am room service was knocking my door i got to the hotel late n got up for that i told them get back

the facilities were also great the gym an pool were spectacular my family enjoyed their time visiting an it was very clean an neat

it should have a free breakfast (at least continental) for the price you pay for a stay.

breakfast was everything you could want

the gym equipment is out of date and does not work probably

skilled at efficiently handling any questions or concerns (i had not booked the room option e the breakfast as i intended and staff quickly made the changes and i was good to

room with little kitchen. it helped me to take care of kids.

breakfast was not really good, but oh well.

could be more pots, pan, and other needs for the kitchen more insulation on the big windows

no breakfast because of covid

from the front desk staff, to the housekeeping staff, to the amazing woman who set up the breakfast buffet and kept it clean and restocked

breakfast was great, catered for a wide range of tastes

parking was a little worrisome due to the fact that the 1st morning we we're there the police were

breakfast was good with a nice variety to meet different ages taste and wants

the morning breakfast was good, the amount of places near by were great

very nice hotel, clean, people friendly, good breakfast, nice kitchen and good fitness center

didn’t like that it was kids in the pool with no supervision and no staff said anything about it i couldn’t believe it

l bar in lobby was great

the gym and pool facilities were also very nice and clean

the kitchen was accomodating by making a kids pasta dish that was not on the room service menu

it has swimming pool and little gym

card not working to open the gym

service, room was top clean, breakfast was great

comfy beds, good gym

the staff was very alvailable and nice,the room was really clean and my kids love the pool.

good free breakfast

stayed for a week so having the small kitchen was nice and especially the complimentary laundry was fantastic

very clean hotel with pleasant staff. rooms are large and have decent kitchens and workspaces.

of the main reasons we booked this hotel was being had a kitchen

kitchenette is not stocked w/ pans and have to borrow from the hotel locker

bedroom suite was excellent and the kitchen was so beautifully unexpected

the restaurant staff was extremely kind and attentive and room service delivery was extremely fast

we ordered room service and it arrived in good time

breakfast was good, and the sunday brunch definitely had a great variety of food along with

lovely location. staff very courteous and efficient. breakfast was delicious

restaurant menu could have had a few more simple options, like kids foods

the kids enjoyed the pool so much

all the food in the breakfast buffet was perfect!

all of them are just awesome hotel is very clean they even give snacks in evening there's indoor pool as

had a gym

kids enjoyed all the fresh cookies at check in

i booked two rooms for my husband, myself and the kids

and daughter loved the breakfast

room was clean and well stocked, a few things were miasing from the kitchen but had a great stay over

it down that i called to complain about it so i didn’t get charged extra but i went with my kids so being in the room for 3 nights was an issue

1 elevator so sometimes you had to wait; because there are kitchens, hallways can smell like

breakfasts were not always ideal in previous years

indoor pool could have been heated

good location, centrally located. good options for breakfast.

i even went the gym and its was spotless, with disposable cleaning items to use on the equipment

room clean, like guest laundry, staff friendly

breakfast needs to offer some fresh fruit and cranberry juice

the gym and pool are out of order

& gym was closed at the time, i think due to covid

like that the room has a refrigerator, that it has a pool, sauna and a gym

the pillows and bed was extremely comfortable. and breakfast was great

gym

the breakfast was very noisy they were kids out of control

gym lacked towels and water.

clean rooms. hot breakfast.

didn't use the gym, never went in that room

was not great for my toddler kids who were splashed several times and it was

it’s always clean, it’s in the perfect location and i enjoy swimming in the salt water pool

restaurant / bar closed

the bar and restaurant area as well as the club lounge

the bar should of been open a little later for new years.

staff , quick service and decent breakfast

breakfast was great. pool was a great addition to our stay.

however maids and kitchen personnel were friendly and helpful

gym facility was good

breakfast was good & a plus

breakfast was good - coffee was better - close to great restaurant!

staff very friendly. bed very comfortable and pleasant cleaniness in room. on-site guest laundry

i liked the gym, i did use it, felt great

the breakfast is simple but there's diners and food not to far away

and definitely tried to go out of their way to help with requests like extra towels and a late check out

the pool was warm and the pool room had a nice atmosphere

no free breakfast for the kids.

had an issue with lack of sleep after 1st nite due to some kids running up and down hallways all nite n then constant screaming

there very nice staff and lots of things to do fire pit bar dinning and swimming

i love the location and many gym facilities

nice room service but too $$

bathroom flooded and room service took their sweet time to show up

the pool was nicely cleaned and heated

building is a brick building with a big parking lot

the room it self it was nice and clean, everyone fit it wasn t uncomfortable, and mostly the pool, it was a good size not crowded with people

coffee mate at breakfast and happy hour

really liked the full kitchen setup

the bed was so comfortable and the breakfast spread was yummy!

pool was a bit small and would have been nice to have some pool toys

breakfast was amazing

theres a pool, a gym, what more could you want

guest above us 3rd floor had many kids running around had hardly any sleep maybe the hotel can place guest with children on the 1st

was extremely rude with my wife and even made fun of her because she didn't know how to use the laundry machines

beds. pool area chlorine way to strong

bathtub didn't hold water. could use more tables for breakfast.

was super clean, everything is easily accessible; room location, pool, gym, ice machine, and the beds are really

went to bar at 10 pm and bartender says sorry i'm closing

location for our needs, very clean, plenty of towels, pool for the kids, comfy beds, good breakfast, too

the surprising (for a holiday inn) availability of a very nice bar with food menu was really excellent

terrifying my kids

pool, no staff for the bar and restaurant for the fourth, one night the man at the front desk seemed more into his phone

too much to like - shuttle was unavailable to airport - which is why i booked this location

the restaurant and bar were only open 6a to 10a and 5pm to 9pm monday through wednesday.

i loved the laundry facility as

1 grab bar in the bathtub is not enough

the hotel was overun with kids that made the pool area unusable as well as the gym

front desk staff, staff at the bar area, room was and overall experience was great.

spacious bar and lobby areas

the hotel also boasts a fitness center and a convenience store for added convenience

wish they had a hot tub. also the bar service was terrible they need more staff

made the shuttle available to take us to chilis 3 miles away

they also had yard games for the kids to play

we were able to get a shuttle to and from the airport even at very early hours in the morning

i hated the coffee and no free breakfast.

guess, it was room service but when i responded no one there

the staff here are great. breakfast is standard. parking and restaurants are convenient.

laundry room old and was surprised machines only took quarters- also very out-of-date

billed as having a bar & restaurant but had neither.

very clean. very good breakfast.i am comfort.

the gym on the same floor as my room was a plus

the best part was no pet fee

late check out at 1:00, no problems with getting to location

the comfort of the room, the room decor, privacy, hot breakfast , gym and business center.

not much. maybe the fact that there was a « gym »

parking lot wasn t plowed

they have a nice bar and the breakfast wasn't bad at all

i was disappointed with the pool

the pool and hot tub were clean and very enjoyable all the staff members we interacted with

the parking is a little sketchy, the lot behind the movie theater

also, maybe add a shuttle to the hartford amtrak station

breakfast is a nice concept for early morning travelers was a disappointment especially considering

free breakfast was great

shuttle to hotel was very accomodating, 24 hours availability

nice room, great breakfast. thankful for the shuttle to the airport.

loved the bar facility after a long day eating turkey and visiting with family

they have room service in the breakfast is dee-licious

shuttle service was great as well

the staff were extremely helpful in arranging the shuttle pickup for our late arrival at 10

did not have breakfast at hotel due to cost, i had 2 small kids, not worth $14.99 per person

was close to the laundry room so it was always very loud

great location. good shuttle to the airport. easy check in and out. near a great restaurant.

the breakfast options were adequate. on-site laundry was a plus.

my carpet was soaked from a leak in the laundry room

the complimentary breakfast, cleanliness of the hotel, complimentary beverages 24 hours, great shampoo , conditioner

the indoor pool was awesome

bag had brown substance on it, wifi was not working, unclear signage in terms of a small breakfast display

did not like. no shuttle no breakfast dirty bathroom.

exit door to the parking lot next to our room slams shut when people come in and out

not at all. the breakfast was even fantastic and had many options for the kids and i!

friendly, plush bed and pillows, bar and grill, room service

atmosphere depressing in bar and food poor

only the bar area open for meals which were not great..disappointed

fitness area and pool

i enjoyed how pleasant room service was and enjoyed the shuttle

really liked that all the suits had a kitchen and that laundry was available at no extra charge

laundry room and gym facility downstairs

room was comfortable for 3 adults. loved the airport shuttle. on time and very friendly.

with a free shuttle from the airport

there are a number of washers and driers downstairs next to the workout room and guests can do laundry for free

get breakfast or use fitness center due to the corona virus but hopefully in the near future i will get the opportunity

corridor still a tad smelly, breakfast was mediocre - no eggs

breakfast was a downer

staff above and beyond to services us in early check in and transportation to get us food that's a plus

no fitness room, but it was alright for the

sofa was not clean and had stains. pool and gym were very small.

. the hotel was close to the airport . they offer a shuttle service. nice staff ud83dudc4d

rooms, very friendly accommodating staff, very adequate hotel gym, close proximity to airport, shuttle

is a great hotel, friendly staff, timely airport shuttle, clean rooms, comfortable beds, great space

location right across from the bradley airport with a shuttle

laundry facilities

coffee bar could have stayed open longer but that was only because of my sleep deprivation

kept my small kids up all

i had an over all good experience with my husband while we just tried to get a way from our kids for little bit

room service was prompt

the kids woke up too early. lol

pool & gym closed as well

proximity to airport with shuttle

it was so nice, clean, and everyone was so extraordinarily kind to our kids & us alike

competent staff breakfast good, room spacious and clean-liked the simple modern look of the whole hotel

wifi was almost non existent

breakfast and the pool for the kids

experience never had this done before checked room 242 was given the slip with that number and wifi password the key didn't work so she fixed it we chilled for an hour we left came back to the

but too many kids

called before arrival to request early check in

a grab bar would have helped immensely

had a family medical emergency and they gave use late check out upon request

carpets were clean, the gym was newly renovated and nice; it felt clean

the gym and pool were closed. rooms are outdated, small fridge and thin walls.

clean, the kitchen has everything one can need, the rooms are big and the bed comfortable

breakfast was great

nice kitchen area and good layout/size for our family of four.

the kitchenette area is properly equipped and useful

location, kitchener, laundry facilities and staff

the place is very clean and modern. the salt water pool is great.

it was clean and well lit with ample parking.

the bar was closed earlier than expected.

they could have complimentary breakfast and longer pool hours

the room service was good and the food was good for the

there are plenty of parking

wish the pool was open

the gym was disorganized and broken

the location is great and the pool is immaculately clean

this heat wave,the pool

also, breakfast was nice, staff constantly cleaned the dining room after guests

quick and early check in. friendly staff.

my kids were

downside to the continental breakfast was that if you went the last hour that it was served, there was not much left and the

breakfast was poor. same old stuff but no fresh fruit. poor choice of cereals.