not enough towels at the pool

room service was great and worth the price

wifi & lots of towels

the guest was very loud kids running in the hallway could not rest.

loved that pool is open for the kids until 11pm on weekends

breakfast was good. room was okay. front desk staff rocked.

location of the breakfast area is awkwardly placed between the the mini casino and the main lobby

early check in

continental breakfast good

advertised breakfast but there was no kind of breakfast and the bathrooms need upgrading, but if you're only

location, free breakfast and parking and laundry facility

the elevator was broken so good luck if you had a lot of luggage or small kids and were unlucky enough to be in the 2nd floor

there were people all in the hallways yearling talking pound letting there kids run up and down the hallways just doin too much and i'm a regular at this hotel never had to

the only room for seating was the desk chair and a padded kitchen type chair

i would recommend more breakfast food options but overall i had a great experience

modern, friendly staff, very comfortable bed and airport shuttle

the area was wrong no pool for the kids when we 1st got in we came to a room that wasn’t clean and to be moved just wasn’t a good

kids running up and down the hall

breakfast was not included, but it was there if we wanted to pay.

only one elevator was working and the bar /restaurant was closed so i had to pay for uber eats.

love that it comes with breakfast and the room was clean and the pool

i didn’t stay for breakfast

the breakfast choices were equal to many other more expensive hotels

customer service was kind. the breakfast worker was polite, pleasant and helpful.

pool was open breakfast was great and it was clean and comfortable.

clean, economical, decent hot breakfast, quiet , reliable shuttle, solid internet

clean, economical, decent hot breakfast, quiet , reliable shuttle, solid internet

great on shuttle service to airport. breakfast was good. friendly staff. room was comfortable.

gym was ok and good location near to the midway airport.

allowed early check in and great enthusiasm in greeting guests

via phone and then it was closed when we arrived and that was the purpose of booking there for my kids

the breakfast was an added plus

nice and quiet love the patio and the pool

i traveled with kids so the refrigerator and stove were handy

clean, kitchen in the room, nice staff, great breakfast.

close to airport, shuttle service was great

i didn t like not having access to the pool and having to ask the front desk to let me in!

that kids was all over the place and pool with no adult.

they have an airport shuttle that comes every 20 minutes

the breakfast

just for the guy to change my room just for the tv in the other room to be broken too there were kids running through the hallways screaming the pool despite them having the restrictions on the

friendly staff, clean room and reliable airport shuttle

the room, pool, staff, and shuttle service were all excellent.

the shuttle was very convenient

look, friendly and helpful staff, proximity to airport with frequent shuttle service

breakfast was disappointing and my kids were bummed the pool was closed

my kids did not swim very long because of it

they were able to accommodate our family and the early check in when half of our our party flew in

nice pool and gym

i was hoping for room service, which didn t exist

all the staff was amazing and the pool was also clean

is an excellent service and room, gym and pool are very good but a jacuzzi next to the pool can be awesome

access to a guest laundry room

the hotel bar is pricey but we weren't in town to stay inside.

i love the bar and restaurant

super clean, great front desk staff, nice breakfast until 10a.

the breakfast ud83cudf73 was more than expected very delicious ud83eudd24 laid out very nice

early check in request was not accepted

shuttle service

easy parking, good breakfasts, polite from check in to housekeeping.

awesome hot breakfast

very clean, courteous and pleasant staff, and great breakfast

i called beforehand and she set up a shuttle for us let us know where to go in the airport and let us know our room number ahead of time

the breakfast was clean with a lot of options

he left before breakfast, unfortunately, but it sounded like there was a wide variety of options

airport shuttle is a huge plus

has a great bar and restaurant

convenient airport shuttle; fabulous dining at the copper fox

the hotel was nice and the shuttle to the airport is very handy.

no room service provided/ the room was never cleaned

bad kids ran the hall all night

i wish the pool space and the pool could have been bigger. it was nice but it was only up to 4'6

loved the fireplace in the lobby and free shuttle service to the airport! very friendly staff!

kids liked the pool. the room was nice. the size of the room was nice as well.

i also liked the pool and the gym

the gym was a good size with all the necessary basic equipment

we attempted to get dinner via room service and were told we couldn't do to short staffing

gym baseboards were filthy

no snack bar if you just want to get a soda or bag of chips

the gym was beautiful and well-stocked with equipment

nice cozy bar and lobby

in addition, i was denied a late check out the following day

the front desk, the bar staff, servers and the guys that took my bags

room, gym, restaurant, staff, art.

i hesitate to comment on any of the bartenders by name, as that might suggest how much time i spent in the bar area

the shuttle service was great

the breakfast bar was good, plenty of seating.

the fitness gym is cramped and somewhat limited

it had hair and soap scum in the please we’re you would put a bar of soap and the sink and toilet and door to bathroom wasn’t clean

the overnight bar manager was also superb

there s no room service

room service isn't good lack of work.

parking

car got broken into in the parking lot on my last stay

breakfast

the kitchen with a fridge so that i could keep my soft drinks cold

time you all serve breakfast 6:30 am is late for the people that have to be at work at 6 am

free breakfast, location to tinley park

breakfast close to early

the kitchen and outside overflowed

very clean , staff is magnificent,(breakfast)

to me and they were able to print it. great breakfast nice waffle machine

good breakfast in morning

light breakfast

lovely staff, able to connect your playstation4, coffee and tea maker in room, kitchen included, breakfast offered, gym in building, total privacy, and lovely decor in rooms

of all, i never really eat breakfast in the morning time and hotels simply because they never have what i eat

breakfast was good

liked the amenities: gym, free parking, streaming access and complimentary breakfast

the breakfast was good for the value.

the location was great, with the new casino and some good restaurants nearby

breakfast was delicious with tons of options for hot food with good coffee

breakfast a bit limited. restaurant food was fantastic

breakfast

breakfast was somewhat disorganized.

breakfast absolutely poor, insulation of the rooms not very good; we were lucky that there were not

from the hospitality of the staff, location, cleanliness, complimentary breakfast and spaciousness of the room

cleanliness and staff was friendly. also breakfast was delicious.

lovely hotel, the breakfast was an added bonus! nice staff, clean rooms. would stay again :)

clean, had a basic but adequate gym, has complimentary laundry facilities which are a complete game changer for us as we travel

modern design, nice staff, breakfast, very clean, close to downtown and university, close to chinatown and restaurants, clean,

having the view of the city/water. early & late check out.

we stayed there for 3 consecutive days with my wife and 2 kids

location is great. clean and comfortable. laundry facilities.

instead he went the extra step to get us 3 boxes of pads and put them in a discreet laundry bag to bring up to our room

roaming halls harasses my kids

a switch up in the breakfast

convenient easy to get to. and great pool

walked up to the desk again and she walked to the laundry room and got them

kitchen

the high chlorine smell from the pool as you enter the building.

did not like that every person who joined the wifi was charged $15

to convention center, nice food court and also sit down restaurant, gym stocked with cardio and weight machines, catch a cab anytime

easy access to food and the gym was the best by far i ve ever been to in a hotel

made no sense that room service was cheaper than eating in the restaurant

no free wifi.

carpet in room was filthy; beds and pillows were very uncomfortable; housekeeping was inadequate, wifi was essentially non

wifi only functioned with android devices

pool was not set yet

good parking.

good parking and the staff were helpful

the room is clean, smells nice, the staff is nice, the breakfast is descent, fridge in room.

location, clean and updated room and breakfast.no

both location and breakfast was great!

breakfast

the eggs and sausage could have been a bit warmer. otherwise, breakfast was fine.

the pool is nice and clean

the breakfast was not good but with the friendly staff i going to say my overall experience was

the breakfast was outstanding as always

the breakfast could have been better

the breakfast was excellent and they had a nice variety of items to choose from

very clean environment, rooms very clean and so comfortable, great breakfast ud83dudc4c

the pool was nice even though it was small

breakfast was okay

breakfast was very good, location excellent for where we had to go

pool was a little on the chilly side

breakfast was good. location was very close to where i was visiting. everything was great.

breakfast was an orange, a granola bar, and a cake

enjoyed the breakfast very much due to the selection of items to eat

property was clean everybody was nice the room was clean and beautiful the food the breakfast food was

breakfast and the staff

the on-site restaurant, coffee shop, and bar were great amenities to have on site.

with me for my cash deposit because i lost my debit card and on my last day they approved my late check out of 12 noon

kids were in the pool area up until it closed

regret that i dont recall his name) the lobby entrance is very upscale and nice, the pool was great, and our room was comfortable and nice

i had a good hamburger from room service comfortable bed and quiet

breakfast was probably one of the best we've had anywhere we've stayed

breakfast

over the cost of parking, the bathroom situation, the pool was dirty and on our last night there was a wildly noisy party next door to us that did not

the kids loved it as well since this was their first time in a hotel

the friendliness of staff and the breakfast was surprisingly good with a variety of choices

received a room on the ground floor with parking outside my window and next door to the laundry which was in use through the night

pool and jacuzzi was not operational

didn't work pool wasn't working hallways to the room were dirty i know they're under renovation but for the

complimentary breakfast was terrible.

their pool and jacuzzi were still out of order!!

i don’t eat breakfast

bathroom had a rainfall shower, our room had a little gym setup in it, the bed was comfy with fluffy

notice of pet fee at time of check in would have been good. our dog did enjoy her stay, too.

no continental breakfast

loved the gym facility and it was very close to our family in the area

pool was down for maintenance although nobody was doing anything to it

i came for the pool on the hottest days which was down 2 of 4 days i was there

not really. when we arrived the pool was closed for maintenance but opened the next day.

inside pool is a plus

pool was a little small...