wifi worked no problem

very few gym equipment

free parking, friendly, helpful staff and yummy breakfast

om service and breakfast) was excellent

black pudding at breakfast but that's very nit-picky as there was heaps of choice.

i had room service which was fabulous

theres a bar and gym too

the bar and restaurant area is outstanding, modern, chic, huge tvs and importantly a great atmosphere

particularly like the gym, spa and treatment facilities

my kids are enjoy swimming and everything is convenient there we will visiting again

overall good value for money. good wifi. very comfy beds

swimming pool and leisure facilities were lovely and staff were brilliant

good breakfast, spacious room, good wifi.

well done kitchen

ybe hotel knew heating was not working ) no room service, so had to go downstairs to get milk, sugar, coffee & t bags

friendly staff room was spacious and clean breakfast was really good and plenty to choose from bar open until late and reasonable price good location to walk into

clean good breakfast

location and easy to find staff was helpful and friendly very clean and well kept breakfast was a bonus would definitely stay

good location and parking available. friendly staff and breakfast excellent

is fantastic for everything, staff also very friendly and very good at there rolls, breakfast great

had lunch in the hotel's restaurant and have enjoyed our food, however meal ordered from the kids menu for lunch was not great (chicken too overcooked and impossible to eat for a young

the pool

the restaurant, breakfast, staff, free late check out

into chester two minutes walk handed for bars club restaurant and shops lovely pool and spa free wifi

very small, kids swimming pool with a steam room and sauna off the side

also the room service was misleading as one leaflet said 24/7 availability and another said shuts at 9:30pm

good staff, clean, easy access, brilliant location, fantastic associated bar and

main reception, room was nice and clean, reception staff really friendly and helpful, the mini bar in the bedroom was lovely and the little touch of note left by reception was nice

wi-fi connection was not good and there was a security problem with the in house wifi but that really did matter to us very much to us

small gym in hotel and pay bar and restaurant

arranged a late check out but each of us were telephoned and asked why we haven t checked out when were

wonderful reception staff who led us to our room, we had room service too & again staff were fantastic & the food was fabulous

especially loved the room service breakfast

the meal at arkle is one to remember. a lovely night away from the kids!

rooms, period features ,the bar is very well stocked

good bar and restaurant

breakfast was cold and not much left. pillows were a bit too hard for my liking

swimming pool, decent breakfast, 10 minutes from chester town, 10 minutes from the zoo

the pool, gym, jacuzzi & sauna are an added bonus

helpful staff, bar choice and breakfast food quality was excellent

the breakfast staff, courtney and steve, remembered us from previous visits as we visit often

bed was a little firm for me but that's just personal preference and i found the bar price

we ordered room service and it was fabulous

breakfast had a good choice and we liked the fact we chose a time slot which presumably enables the

we used that on the first night and the waitress was really friendly, the bar and restaurant was really clean

breakfast is wholesome ,with a choice of hot and cold options

on reception was quick to resolve the issue and kindly offered us complimentary drinks at the bar excellent customer service

wifi was a little slow

our expectaitions, large comfortable room, friendly staff, a traditional luxury in my opinion bar and dining area and a very good breakfast choice well cooked

a very clean spacious hotel with plenty of seating in the bar area. a lovely outdoor area

didn't feel the hotel was great for kids/family

my kids even commented on how dirty is was

kids running up and down corridors late at night and woken early every morning by noisy

gym wasn't open and was being used as a junk room and even though i upgraded my room from a

i loved the fact of how spacious our room was, the kids had space to be kids and werent cramped

gym well appointed, clean pool area and lovely sauna

liked it all, at times it was difficult to get reception to answer when i called for room

excellent bed, nice sized room, grounds were beautiful with ample parking

really good parking area, plenty of spaces, good location, overall really good

bar prices

if there was a park for the kids

ad to use my own network)

good wifi, super shower, lots of coffee, tea and milk in the room

surcharge on my receipt for drinks in the garden room after paying by contact less and expensive room

we opted for room service which came promptly and was hot and tasty

nice atmosphere in bar & restaurant, nothing too much trouble

although we did not have dinner the bar/restaurant had a great atmosphere when we arrived, breakfast was delicious and the room was super clean and tidy and the interior was very nice, the

meals and breakfast were of a very high standard and served in a lovely restaurant

spotless room, exceptional breakfast, super friendly staff at all times, highly recommended

the breakfast menus is just amazing and the coffee is the best i have had in a long time

restaurant and cosy bar downstairs

tray charge for room service was a little steep compared to other places i have stayed

the bar area was good, with comfortable seating, and the restaurant was another grand room with wood

welcome try and water together with iron and ironing board in room and free parking

lovely to relax with a drink in the bar and recover

there are 2 excellent golf courses and lots of activities if you're traveling with a family

a place such as this breakfast was a little disappointing

spa was amazing

activities staff really good with kids

could be more disabled parking spaces

jacuzzi bath, free pool table, wonderful garden where pets can run

spa bath was an absolute treat and the staff were all so lovely

the staff are so welcoming, and the beer in the bar is beautiful

the room was lovely with large tv, tea/coffee making facilities and spa bath with rainforest shower

a lovely vibe to the place with books to read pool to play and a beautiful garden to walk around

brilliant gym too

we stay here a number of times and rooms and parking are great.

great gym

pool was great

ha d a comfortable stay and the facilities are amazing with 24 hour access to reception staff the gym and spa are amazing as well all in all an awesome

ordered room service which was lovely

swimming pool gym was in another block

plenty of choice for vegetarian, kids and gluten free diets

the pool/sauna/gym is very small and the changing rooms a little dated but again very clean and it was nice to

really friendly staff and good breakfast, great with kids and very welcoming

the room overlooks the bins and the laundry left out in the rain

room service food was over priced and tasteless

pool in the spa was a little colder than other spas we've visited

really nice place to swich off. not too many kids around. maximum helpfull staff.

had to leave the hotel and walk across the car park to go to pool and spa as not situated inside the hotel

alarms went off at 4am no late check out offered or discount given for standing out in the freezing cold for nearly and hour

hotel and room was lovely the pool and gym was outstanding and the people so friendly in all

the food in the bar and grill was exceptional, enjoyed every bit of it, please pass my compliments to the chef

a glass broke at next table and they mopped up there was shards of glass left everywhere with kids going about not good and waitress was then back behind bar

plenty space and comfortable disappointed that the kids had limited times to access the pool

no room service.

when i expressed my disappointment at reception, i was told that they were mainly for kids

when i expressed my disappointment at reception, i was told that they were mainly for kids

the room and stay was great, i would prefer room service though

room really good standard, breakfast included with plenty of choice wifi free and works well

ed 13) which spoilt our trip

use of pool in adjacent leisure facility

having use of the gym next door was a hit with the kids

wifi wasn t great and the tvs not smart tvs

the location and the hotel being an old terminal building brought so much character, the kids loved the planes on the runway which we sat next to having drinks and breakfast

we asked for a late check out and were led to beleive this would be possible for no extra charge - advised to wait

good location and early check in

the room the wifi not good

no late check out

staff in restraunt for breakfast were excllent and attentive

room service available added 6 per tray added

they have a restaurant and room service, and hotel staff were prompt with helping

we arrived at 9:30am and chanced my arm for an early check in, we were checked in and given our room key, which was perfect for us

the room was fantastic, facilities great, bar staff great

got an early check in which was great

breakfast

lovely room with a great view, nice bar area. really good breakfast

lovely breakfast as well

hotel,fantastic views ,good size room, nice cooked breakfast, friendly staff

beautiful location on the docks. short walk into the centre. breakfast was fabulous!

gym is basic

to everything , decorated lovely for christmas both inside and out , helpful staff and great breakfast

only annoying thing was arriving at 10:05pm and finding out that there was no bar food and 90% of room service food is not available after 10pm

breakfast was lovely, lots of choice

location was very good, early check in, nice bar and communal areas.