the location, beds, breakfast is always phenomenal.

the location was perfect near the mall, the pool was clean, and the gym was

the room was spacious and clean with a comfy bed and the pool and gym were a real plus, especially when travelling with children who enjoy a swim after a day of

small holes in the bed sheets, no central heat in the hallway s, and a tile (gym-like) shower.

were super accommodating when asked for early check in

great gym

gym was a little dirty with cups and bottles left everywhere

the indoor pool water needs to be heated higher than what it is it's way too cold

we did enjoy light fare in the bar area the night before

the swimming pool wasn't open.

very clean room, full kitchen, nice staff, good restaurant nearby

dog friendly, nice clean room , delicious breakfast and friendly staff.

room, beds, kitchen area, quiet end room, free parking , delicious breakfast and nice sitting

spacious, clean, the breakfast, the staff, the location being close to the mall and restaurants

the kitchen although small was functional and stocked well with basic kitchen equipment

like they decided to let me know by telling me i couldn’t use the gym and telling me that i can’t have any friends visit

breakfast, staff, and tv.

fire alarm during breakfast. it was scared.

gym

a very nice breakfast was included with hot

i enjoyed the pool

complementary breakfast and wifi were a bonus

rooms were slightly dated. laundry machines were out of order

my son had some clean wet clothes he wanted to dry but the laundry facilities were

the convenience of having a laundry room and a small gym is the icing on the cake.?

clean ...nice gym ...staff ...beautiful room ...over all completely satified

free laundry full size refrigerator and small

the whole kitchen set up

, i was charged a $75 pet fee

loved that it was a full kitchen with kitchenware

fitness center is definitely a bonus

breakfast was ok, the exercise/ fitness room was pretty poor and the staff was fine but not that friendly

fitness center

the restaurant for lunch one day, waited 20 minutes for our food (told they were backed up in the kitchen

the bar and restaurant

throughout and the area around my room 133 permanently strewn with housekeeping carts and dirty laundry trolleys throughout my stay which was ironic as they only cleaned rooms every 3 days and

were constantly coming in to breakfast room to help themselves to breakfast the kitchen door was always open so lobby smells of cooking

great, staff at desk, kitchen.

breakfast was good- lots of options

pool & hot tub was great

wonderful furnishings, full kitchen

breakfast as this place was phenomenal

good pool and gym plus rooms were a really good size

loved the well decorated lobby seating areas and the incredible full breakfast offered

the room was clean and the bed was comfortable! the breakfast was good.

staff was amazing, from calling to ask about my reservation, the check-in and front desk, to the breakfast attendant

then they changed our room and the spa tub, the whole reason for paying the extra cost, drain wouldn't stay

at the breakfast area was terrific and acccommodating

the first floor was perfect. breakfast was plentiful with a huge selection.

late check out

good breakfast. clean room. friendly staff.

continental breakfast was pretty decent and there was a good selection of things you can pick

breakfast met all our expectations and the woman who runs it was particularly nice

the hotel was nice pool gym professional staff

room service, a restaurant and bar on the 2nd floor, breakfast was included, a gym, and a heated

the restaurant and bar area were closed on sunday & monday

is very gorgeous and i would have loved to visit this place during the summer due to its swimming pool and gym facilities

a little disappointed that they have such a beautiful pool area, but completely closed

friendly staff great bar burger's

gym equipment is in a good state and open from 05:00am

the pool was super clean and nice and warm

pleasant people, very nice and helpful at reception and in the restaurant / bar area

and the bar signage was funny

room service didn t clean my room second day

room service was exceptional.

breakfast, hospitality and very clean rooms.

a very comfortable and friendly hotel with many amenities! great breakfast! even a pool!

the pool, breakfast, personal

i asked for more towels & shower gel but they were waiting on the laundry to arrive so they gave me extra soap and were really apologetic about the wait

no complimentry breakfast, no laundry on site

breakfast is not provided

the food was good and the shuttle got me to the airport on time

the shuttle was the best we’ve used

i didn’t wait for breakfast i did check out early morning

good breakfast quiet and clean

room, free continental breakfast, location.

location. room. fridge,microwave, continental breakfast,staff.

clean rooms and bathrooms, great breakfast and quiet stay

laundry convince was good. needs more elevators imo.

the staff was incredible ! ! my children loved the pool and the beds

staff , breakfast location

the breakfast wasn't as appetizing as we would have thought. nothing was actually

the pool & gym is a great stress reliever , also the pool could be a lil deeper me being 6’2 deepest part is

of parking on site

me any information without being prompted

we kept asking for room service to clean it but it was never adequately done or they would come late in the day

toilet was very dirty. room service was late and the food wasnt that good.

parking, our sink drained so slow, no coffee in the lobby, no keurig

i wished there was some sort of literature in the room, detailing where facilities and pool were, and mentioning the roof deck

has everything i needed within the rooms location including ice vending laundry and so on

to the pool and there were no towels, asked for towels and didn't bring any after two times of asking

the pool was smaller than i thought but overall ok .

pool area could have been nicer cleaner and more appealing to enter as we didn’t use that

hotel with comfortable beds and kitchen area

free breakfast - clean accommodations.

location, breakfast included and early check in was possible

breakfast area is too crowded

cleanliness, refrigerator, mini kitchen and amenities. and friendly staff.

the gym had equipment for both muscle and cardio training

the bar and restaurant - bartender and waitress were not very friendly tho

the room and gym were very clean and looked quite new. the breakfasts were delicious!

it will be nice to have a couple gluten free options also there is no bar or coffee shop during the day to get a nice cup of coffee

it has a laundry room

wifi went in and out every couple minutes and i was in town for business so that was really

couldn t communicate with room service as they don t speak english

clean and comfortable, good wifi

were great

room service was available each day if we wanted it, but only asked for our towels to be changed

hotel manager was excellent and worked hard to get us another hotel with a swimming pool for our grandsons to enjoy

the breakfast was also top notch

clean. friendly staff. good location. variety of food options available for free breakfast

was no trash can in the kitchen and i had to ask for one, the coffee pot was missing from the coffee maker, there was only

updated decor, breakfast, pool

the gym space and lack of a bench.

easy to get to, with friendly staff, generous checkout times, clean room and bedding, and a great breakfast

gym was small

they have an indoor pool and gym which were clean and nice but no spa which would be nice considering it’s bitter cold boston

gym could use a little maintenance (ie) the trade-mill belt needs to be tighten, i’m currently

i loved the breakfast

did not offer complimentary breakfast

it's a shopping area with a bowing alley, bar & karaoke

no shower pressure had to go pay a day membership to a gym to shower

bar inside hotel-needed to go outside and it was right next door, but zero degree weather made it

the room was clean , modern style , comfortable and the free wifi was the best ! ud83dudc4c

the gym was very hot

stay was very clean, spacious, nice decor, plenty of parking, restaurants close by, price is very reasonable

repeated requests for room service

excellent location next to a beautiful golf course.

self service laundry, very helpful

the room was large and had a full kitchen

wasn't able to do late check out was given no wiggle room

the room was big, nice and cozy; the personnel kind and professional. gym and pool good.

i didn't love the breakfast either, most of the food was tasteless so i'd encourage the staff to improve that

breakfast selection could be better.

gym facilities were excellent

breakfast was great. nicest hampton inn i have ever stayed at.

included breakfast was excellent

the breakfast that the hotel offered had a lot of variety it was fresh and delicious

lobby offered coffee, bar and snacks

snack and breakfast pricing in 24/7 cafe to expensive.

the staff could not be nicer, room are clean. free games in the bar area is a great touch.

early check in was available

the pool time we booked and s group of kids barged in and my kids had to wait even though we had booked

ud83dude0a loved your gym but missed the tvs screens

it s a basic hotel with wifi in the room but no laundry or room service etc

location- easy walk downtown facilities - great gym well appointed room with excellent upkeep

wifi connection was terrible, could hardly get any work done

it was newer and decently clean. large bathroom. accommodating with late check out.

the gym is the best i’ve seen at a hotel and the restaurants within the building have excellent food

the weekend approached i found myself having to come down earlier each morning to try and avoid kids

can't wait to go back again without my kids

the spa and restaurants far exceed our expectations. would happily return!

on the day of my arrival, my flight was delayed & i had a spa appointment that i would've missed & i spoke with a very helpful woman who put me at ease

liked there was a laundry facility

also, i got a good workout at the (albeit very small) gym

we enjoyed the bar in the hotel, even the food was very good

i called to ask about early check in, since the website listed this as an option

clean, quick elevators, nice lap pool, whirl pool sauna. very helpful staff.

loud kids in the room next to us up until 4 a.m. but the hotel took care of us!

this hotel due to advertised pool (stayed with young kids) and high ratings

stayed one night with the kids and we walked everywhere

bar within the hotel charges literally two drinks as a double which i guess isn't their fault

room service was excellent

there is a pool and steam room

room service was fantastic

very clean and loved the fitness center and indoor pool. very friendly staff too.

was no complimentary breakfast

immaculately clean, amazing staff. great breakfast, very welcoming and helpful.

in house restaurant/bar. having room service.

ol and gym, etc).

the gym was nice

the bathroom sink is particularly small which for my 2 kids (20 and 16) they struggled to find space to put make up etc

we got early check in

woke up too early because the wall is too thin i can hear the kids running around their room

the gym was really well equipped and 24 hour access was appreciated

could have breakfast

parking. early check in. great restaurant that was very close validated parking

we were compensated parking and a breakfast

if i would have been with my kids and it was earlier in the night i would have left but it was already after midnight

maybe just a small breakfast offering.

broken ac slow restaurant and room service. no newspapers

breakfast room service, no menus in room or online was told go to lobby for menus

they also have a gym with weights, treadmill, and a machine

love the connection the double tree has with the ymca to use there gym

no complimentary water and no laundry machine. staff are not welcome

peloton did not work in the gym. my room was not cleaned after the first night.

ordered food at the bar, hamburger was dry

i'm looking forward to enjoying the pool and spa at my next visit

the gym and pool were quite small.

room nice closet quiet location great staff at front desk terrace gym bathroom nice size nice desk refrigerator was

no room service!! 1 restaurant open limited hours. expensive parking. no microwave in room.

thought the drinks at the bar were very pricy

breakfast was delicious, and michael, our server was great

the bar closed too early

room service and house keeping was excellent

nice gym and beautiful pool if its open

it is actually a big bath full of kids

reached early with the intent to stow our luggage

$/night) to use the wifi and gym and pool

but they will charge 30 /day for wifi and facility cost

the pool and hot tub were great and the kids loved them

great location . love the sports bar . great rooms and very clean.

all different types of families many with kids, hotel was very accommodating for everyone

kids had a wonderful experience especially swimming

works really well, very friendly staff, a pool that was very pleasantly not too busy to bring the kids to early in the morning while getting used to the new time zone

worst thing ;-) was when i asked for a soft boiled egg and got a hard boiled egg

breakfast, but i still prefer the european mix of buffet and a la carte menu

excellent service, particularly from the butler. enjoyed the gym and spa. the

good but not remarkable breakfast with excellent staff

breakfast was disappointing

wifi is great

would have appreciated a late check out option

wifi could be faster

very friendly staff good location peloton bikes at the gym is a plus so you can continue with your daily exercise routine

view was nothing to write home about, and the restaurant/bar were covid closed

charging for wifi for paying guests is not good

tv and wifi was very slow.

of the gym is very odd as literally next to street level glass doors

the gym

the a/c was very effective, and the wifi was fine for my purposes - the free wifi seemed to be limited to 10mbps which was more than i

was a little unhappy that the gym and pool were closed

the hotel was very clean and excellent breakfast

they gym was small and nothing to clean the machine s with

unfortunately was understaffed and the pool and gym were closed. sheets were stained.

the breakfast is really good. i enjoyed to stay there.

the hotel bar with the dj was nice

cool hotel, friendly staff, kids loved it.

the gym is on the smaller side. the hotel seems a little bit on the older side.

gorgeous rooms and great gym

great gym and lived the room decor

great location mall connected to hotel. great pool. good food at restaurant

buffet breakfast would have been good

nice pool, gym

we had to walk acroos the street to the hilton as the sheriton bar was not open for a drink after the game

witnessed a member of staff being reprimanded in public (spa staff) this was unprofessional

also, because of covid everything was shut down except the bar from 4-9 pm, not even coffee available in the morning

the bar area wasn?t the greatest but the bartender?s welcoming demeanor made up for it.

nosey central area near bar when entering hotel

breakfast was good. lots of choice and well cooked.

bar closed at 8:30 limited but pricey breakfast options

the t; easy to get to without having to drive in boston; cleanliness, staff were friendly, good breakfast, onsite

everything went well except swimming pool

breakfast and staff who staffed the breakfast refills

kids always seem to end up on the pull out couch, which is ok, but not a nice super comfy bed

they were all nice, every one of the front desk staff, and the man who tended to the breakfast was so kind and friendly every morning

i didn t use the hotel bar or restaurant but they were busy

coffee in the lobby, the room service food was basic, not great, the toilet in the room barely worked, when we booked the

room service was fantastic

the pool and workout room were clean and had nice

patricia from room service

poor rooms which need a lot of upgrading . not a good facility. no gym. wifi kept disconnecting

about it was the food from the associated restaurant i had four meals, three of them were through room service

on the 7th floor and the water is cold the hotel is expensive considering that it does not have breakfast included in the

fantastic for the purposes of my trip

breakfast due to covid

excellent gym

two ladies at the breakfast are the best in terms of service and hospitality

the spa was heavenly.

breakfast and range of food was great

the pool was closed

have a problem with the key fobs, i changed at least 5 times, that bothered me or my kids because you can t used the elevator or open the room and we have to comeback to the front

this location has restaurants, business center, gym

bar 10 was great

windows, beautiful views, super large rooms, excellent gym w/peloton bikes, courteous and professional staff, starbucks right off lobby

everything from the check-in process to room service to bar 10 to the concierge desk to the location

hoel charged me ~130 for early check in while on booking i received a messege that early check in is availble upon vacancy

perfect location and great room service.

it s an urban hotel so i don t know if it has a pool but there is a gym, it has its own restaurant

during a recent stay we encountered hundreds of kids from a middle/high school volleyball tournament

unfortunately the hotel was hosting a model un conference and high school kids ruled the halls and were loud and boisterous

a bit aged, can use a facelift why are all boston hotels so expensive? wifi not free

there is even an option for pups on the room service menu, which we ordered and he loved

the room service is great and fast

breakfast was good, overpriced but considering it was room service so that was expected

location very clean staff attitude gym

at the front desk/check-in was awesome

4), they traveled for free, but theme were no room with a bathtub

the onsite restaurant was not kid friendly, no kids menu available

the bar scene is very lively and the restaurant has great service

also my kids enjoyed a lot the swimming pool

ooking took a payment but hotel had another information); mini bar was empty; room service food has bad taste; this hotel is 100% doesn t cost this

room service got every item on my dinner order wrong

the room service is excellent

had difficulties during check in

the bar area was lively with great service and drinks

bar and restaurant were both well staffed and we had great cocktails and food was good

room service and meals available via room service was/were excellent

fitness center ok

was automatically charged in my card for some drinks in the hotel bar which i never took

an item i ordered didn't come my room service so they took it off my bill

did not like the room service

you could have room service as an option

great bar area with people in black tie and jeans

delivered the cappuccino and bar bites with a smile

r that price it seems fair) - the room service food could be improved

loved the convenience of the water taxis to boston and the shuttle to logan.

plus free airport shuttle

my kids loved that you could see the planes taking off outside our hotel window

we also like that the restaurant serves dinner til 10 and the bar serves until midnight, this is a wonderful feature when arriving

the dining room .... not a comodating for a person alone and the bar was very small.

no pool? no gym?

the spa was incredible!

spa is good

spa was busy with outside guests which didn’t give me the time to have massage sections

the gym is super.

i ordered room service one night and the whole process was easy, the food wonderful and the

the hotel gym and spa looks new as if it has been refurbished

beautifiul hotel great location . kids liked saltwater pool and hot tub.

hotel, great room service, wonderful location for us because we were going on an odyssey cruise for an event,

the ipad useful for weather updates, recommendations for restaurants in the area and for ordering room service

bed and pillows were comfortable; room service was speedy and food was delicious

the bartender at the bar in the lobby was also great

very clean and luxurious installations and the bar experience was great

had a room available for early check in and provided luggage hold after check out

free early check in, late check out, comfortable beds, free giddies in the

just need full facilities to open and a spa would be amazing!

elevator directions to cafe or spa which are not in same part of repurposed old bank building as the guest rooms

gym great- nice length heated pool (i (+)clean and friendly the staff were the restaurants and facilities especially the pool and gym were all great (+) the pool and gym (-)the wifi in the gym wasn t working. a rowing machine would be great! (+) the gym facility was very good within the very small space and the sauna was marvelous (-)dated, but the facilities were nice, beautiful pool and solid hotel gym (+)excellent pool and gym in a great location. (+)excellent room-service, gym/pool facilities. helpful friendly staff. (+) we've used the gym and loved it (+)the gym was amazing (+) gym is expansive and well-equipped with natural light

elegant clean rooms. room service breakfast was very good. i will definitely stay here again.

gym great- nice length heated pool (i (+) the pool area is beautiful (-) i find it difficult to locate the restaurant and the hotel pool (+)really child friendly with toys upon arrival and in the pool area (+) pool area relaxing, (although jacuzzi was incredibly hot) - area well maintained and facilities (+)in chocolates the pool and jacuzzi, excellent workout room room was impeccably cleaned (+) added bonus: indoor pool and hot tub (-)room was located above the indoor pool, and it was noisy (+) wonderful pool and high speed wifi (+)clean and friendly the staff were the restaurants and facilities especially the pool and gym were all great (+) good aircon but not over the top, excellent location in the city, friendly staff, good swimming pool

room service

location, extremely friendly staff, fantastic room, great bed, spacious, amazing bar and great service

used room service for a light meal after our night at a show and the food was delivered promptly,

ordered creme brulee from room service

the restaurant and bar were terrific too, this will definitely be our new go-to hotel in boston