wished it had a pool

laundry on site was an excellent surprise also

transportation, the complimentary breakfast, friendly staff, heat and air condition in rooms, tv/internet in rooms

great breakfast and coffee and tea available 24 hours/day

the lobby, dinning area, kitchen area smelled terrible and had to close my nose every time walked by, and the hallways

breakfast is poor

staff on reception friendly, laundry, roaring fire and shuttle. breakfast decent too.

quiet great laundry facility

only suggestion is for breakfast which was great, is add veggies

customer service was poor and room service.

all good , but during breakfast time the worker keeps looking at what you eat i didn’t like

breakfast not included

nice bed, quiet, great shower and the guys at the bar and cafe are great

the room was very clean we had the front view windows, the breakfast was great!!

the shuttle was the best we’ve used

and helpful, great location, would recommend to anyone, rooms very big and spacious with mini kitchen

breakfast was great, i loved having an exercise room and laundry on site

laundry machines need desperately servicing

it has a gym and laundry room for guests use

clean, quiet, comfortable bed, good gym, nice breakfast. good restaurant options around.

the hotel was very accommodating in my request for an early check in

room was nice. coffee bar had nice areas for seating

the bar and restaurant - bartender and waitress were not very friendly tho

one person staffing both the bar and food service area

no kettle or cups for morning tea... the laundry service was not working.

our room service was excellent

breakfast was good and location is too good

could see the timers on the washer and dryer from the

quiet room; walking distance to andrew t-station

the room was great and the gym perfect

we did enjoy light fare in the bar area the night before

nothing - don't change a thing - and also that pool was wonderful!!!!

updated rooms and gym

the pool was well used for therapeutic swims

the swimming pool wasn't open.

early check in

gym was small

i like swimming pool and gym service

the swimming pool is clean and the temperature was estimated to be 72

gym could use a little maintenance (ie) the trade-mill belt needs to be tighten, i’m currently

loved the variety at breakfast, the fried chicken and waffle stations were a wonderful surprise as we've never seen that

the indoor pool and gym were my places to be most of the time

great public areas, gym never too busy and well equipped

we didn't use the gym but it was very clean

large room with kitchen amenities such as sink, refrigerator, microwave, keurig, dishes/dishwasher

parking was not convenient, especially if you have kids.

the pool and karaoke were the favorite parts of the trip for the kids!

loved the welcome packages for my kids and the offer for them each to choose a complimentary snack and drink on arrival

with 2 kids in car seats unfortunately uber and taxi were not an option so it was 20-25min walk to south

i like the easy to use laundry room, to be honest.

gym facilities were excellent

new, clean, free breakfast, beer on tap in the lobby, pool.

the pool was closed ud83dude2b. and my kids ud83dude22 ud83dude2d.

the pool was never overly busy

gym was maintained

gym

more equipment in the gym?

great front desk staff and great breakfast.

the breakfast was good. more than i expected. staff was excellent. rooms were clean.

breakfast, staff, and tv.

the breakfast bar was fantastic with a different variety of food every day and there was plenty of room

love the gym n staffs. the bed was very comfortable n room was clean. i will stay and again.

i liked the shuttle, i liked the pool, i liked the breakfast.

i enjoyed the pool

to the golf course that i was playing at

the gym was nice too and i used this twice during my stay

modern rooms, good wifi, good location

great location, easy parking, many restaurant and bar choices

wifi in and out

the rooftop bar was fantastic!

size of room and that it had a kitchen

very accommodating, we needed an early check in

the laundry room smelt like cat urine.

really like their common room with hot beverages and foods for sale (honor), laundry (free) and decently equipped work out room

kitchen is a plus, helps save money

pool, suites, breakfast, cool courtyard

we enjoyed the room clean, all the pluses w/ kitchen

great breakfast, location, and staff.

roomy rooms, pleasant staff, great breakfast, convenient location.

bus station- cookies/milk/coffee/hot chocolate awaited us, fire pit was a nice treat at night, breakfast included, staff was so personable, helpful and welcoming and the room

great breakfast, clean,relaxed atmosphere helpful staff

b’fast had a lit of choices. the bar was a nice touch & vee the bartender was really pleasant.

the front desk staff were wonderful - especially shea. the breakfast was very good as well.

the staff for the breakfast were also absolutely wonderful

small holes in the bed sheets, no central heat in the hallway s, and a tile (gym-like) shower.

wait at the bar by the pool

the restaurant and bar service were excellent

pool bar didn’t open until 7:00pm

the spa and restaurants far exceed our expectations. would happily return!

the hotel is very beautiful and clean. the pool and the pool bar are awesome

staff also was able to accommodate our request for early check in and late check out

pool was closed but they offered the seaport across the street.

great location, clean, comfortable, gym was good, i would definitely come back.

decent size gym facilities and big lobby bar

minute walk to the peer,spirit of boston and resturants, but the hotel breakfast and bar were excellent

beautiful hotel. friendly staff. elegant rooms. amazing room service. food was excellent

requested early check in and the front desk were able to provide that

the pool was open early which was great for kids

room service was prompt and the location was near everything you could imagine

the pool was open early which was great for kids

to bother to change it and with the later service hanged outside, we were awakened by room service knocking at the

gym

we seen the same set of silverware on the floor from a guests room service order and it stayed on the floor in the hallway for a good full day and overnight

kitchen closed early for room service friday night. was compensating with 3 breakfast vouchers.

friendly and helpful staff clean spacious rooms gym cookies

parking. early check in. great restaurant that was very close validated parking

the prices should include free breakfast too.

they didn’t have the breakfast they said they did

location was great- within walking distant to many boston restaurants, grocery, playground for kids

free breakfast and then snacks and other meals for purchase

this place is perfect. very comfortable bed and spotless room. bunk bed is fun for kids.

robot room service was a real hoot

no drinking water or tea coffee facilities or menu for room service

on 12th floor was great -- outside patio had nice view of the city, inside had a decent bar and tvs

and 16) they struggled to find space to put make up etc

no breakfast due to covid, but coffee and tea were available.

we were early but they found us a room and allowed early check in

breakfast was delicious, and michael, our server was great

the breakfast was a good value for the money. eggs to order were great and good selection.

of room service

the kids really had a good time in the pool

password so it s ridiculously dead slow) no late check out

gorgeous lobby, new gym with all new equipment

i don't remember if there was a gym or breakfast as i didn't have the time to use them

didn't eat at the bar downstairs, walk across the street to pressed for great coffee and breakfast

ce, in 4 breakfasts)

there are no dressing rooms in the pool area, so we had to wait around our room for hotel staff before making our way down

excellent customer service, cleanliness, great pool and jaccuzzi,

the staff, the breakfast on the terrace, our diner in the portuguese restaurant, coctails at the long bar

excellent service, particularly from the butler. enjoyed the gym and spa. the

door staff was very friendly with the kids

in the hotel, complimentary tea and coffee all day in the lounge with a bar and restaurant with room service options

burger from precinct bar was not that great.

wifi limited to three devices restrictive with our travelling party

comfy bed, great location, and the availability of a late check out

hours of the bar downstairs was limited

id for) straight away

no room service due to covid

i appreciate the early check in and room upgrade

room service ok but not like sitting down at table

better solution for on-site breakfast

location, parking right there was convenient, nice yard house bar with specials & many craft beers/great food, $25 vouchers a day & they gave us a free trolley

room service.

room service was tacky being delivered in a bag

the warm pool was great and clean. the gym met our expectations and the room had a great view

gorgeous rooms and great gym

staff were very professional from room service and house keeping

but a price list for mini bar and sundry items in the room would be nice

used the gym and was impressed with the facilities- though small, it was very clean and well maintained with

and they say room service is

vibes / the pool was great/ having a chess table there was awesome although the black king was missing

the gym and pool were very nice.

i loved the fact that an early check in was fine

you have a kitchen and comfortable bed and extra blanket if feel cold, they offer shuttle and hot breakfast

parking is expensive! breakfast buffet also expensive.

great location!excellent gym a bonus!

unfortunately the hotel was hosting a model un conference and high school kids ruled the halls and were loud and boisterous

unfortunately the hotel was hosting a model un conference and high school kids ruled the halls and were loud and boisterous

kids are easily able to select their favorite channels and parents will get charges at the checkout

check in until nearly 4:00 p

did not have breakfast

this was our second stay at this location and the staff and room service were excellent

bar 10 was a lovely spot to dine or grab a drink

windows, beautiful views, super large rooms, excellent gym w/peloton bikes, courteous and professional staff, starbucks right off lobby

everything from the check-in process to room service to bar 10 to the concierge desk to the location

amazing hotel, great breakfast, lovely staff, easy to access everything, lovely gym and pool

thought the restaurant and bar was not to the level of the hotel

they had free wifi

clean, friendly and helpful staff, room service was excellent, lovely view of the

there were never enough towels for the pool, and the spa staff was reluctant to provide towels.

staff was friendly. the hotel was clean. pool was good. the view we had was wonderful.

patricia from room service

since the restaurants and room service were closed, the hotel included a credit to buy food/toiletries in the lobby shop

better free wifi

we had a problem with our room (a large group of kids was staying on the same floor and was loud and running around the hallways until the early

paid wifi

room service was prompt, friendly and delicious

urban fee, which you got back in credit, but it would be nice to be able to be used on breakfast

for early check in to prepare for a paper i was delivering at a local university

very close to nice part of boston

super comfortable room, big bed and bathroom, amazing à la carte breakfast

the spa was heavenly.

did not like the breakfast buffet, i felt it was overpriced

no availability at spa for entire stay

the pool was closed

location friendly helpful staff early check in quietness of the room

no early check in, but they texted me as soon as room was available

no laundry service

the breakfast was excellent and the bar was very

breakfast great as always

room service hours were unacceptable and may cause us to not stay at ritz any longer.

the bar was most of the time closed and there was no foodservice at our arrival available

room service got every item on my dinner order wrong

foyer bar closed sunday evening on a holiday weekend

great hotel. looking forward to the return of the mini bar when checking in at midnight.

also, great gym with a beautiful pool that must have one of the most stunning views in boston

room service

the gym is very small and needs a renovation.

no spa available

but if i'm to be nitpicky

when i saw the restaurants were too loud and noisy, the front desk helped me place a room service order with ease

bed, clean room, room service great

service at the bar was excellent and brunch the next morning at the restaurant was delicious and pleasant

room service breakfast was very fresh, and delicious

an item i ordered didn't come my room service so they took it off my bill

large bathroom, comfortable bed, the spa and the welcome pumpkin bread and chocolates.

the spa facility and staff were terrific.

spa is very expensive but good.

spa is good

no pool? no gym?

option, room was not ready for us as a family when checkin in late in the evening with tired kids

bar closed too soon for a nightcap

wish breakfast room service was available. nearby parking was very expensive.

the kids loved the snacks in the room

there is no room service

beautifiul hotel great location . kids liked saltwater pool and hot tub.

gym was excellent also

waited at the bar downstairs for about 10 minutes, completely ignored even though there were less than 10

the spa and pool facilities were fantastic!

& spa personnel and hotel personnel who maintained cleanliness of rooms were every so kind and

room service was good, but was

clean, great location, great lobby bar and restaurant upstairs

excellent room service menu

didn’t hand me an item i stored with luggage for my kids’s camp

an early check in

the bar is amazingly great- service, food and drinks

convenient location, great cocktails & room service

gym great- nice length heated pool (i (+)clean and friendly the staff were the restaurants and facilities especially the pool and gym were all great (+) the pool and gym (-)the wifi in the gym wasn t working. a rowing machine would be great! (+) the gym facility was very good within the very small space and the sauna was marvelous (-)dated, but the facilities were nice, beautiful pool and solid hotel gym (+)excellent pool and gym in a great location. (+)excellent room-service, gym/pool facilities. helpful friendly staff. (+) we've used the gym and loved it (+)the gym was amazing (+) gym is expansive and well-equipped with natural light

gym great- nice length heated pool (i (+) the pool area is beautiful (-) i find it difficult to locate the restaurant and the hotel pool (+)really child friendly with toys upon arrival and in the pool area (+) pool area relaxing, (although jacuzzi was incredibly hot) - area well maintained and facilities (+)in chocolates the pool and jacuzzi, excellent workout room room was impeccably cleaned (+) added bonus: indoor pool and hot tub (-)room was located above the indoor pool, and it was noisy (+) wonderful pool and high speed wifi (+)clean and friendly the staff were the restaurants and facilities especially the pool and gym were all great (+) good aircon but not over the top, excellent location in the city, friendly staff, good swimming pool

just need full facilities to open and a spa would be amazing!

ian in the bar was hands down the best bartender i have had in years

spacious clean and comfortable, laundry facility and swimming pool

the restaurant and bar were convenient, it was nice to be seated outdoors

the gym was modern and the equipment in good working order

the gym and pool were quite small.

the welcoming feeling and early check in at no extra cost

the snack bar was great and we loved the filtered water on every floor

also, we arrived early in boston and kept trying to reach the front desk to check in early check in options - never

convenient, restaurant close by, room service

attached bar stops serving food at 10 or 11 pm and bar closes at 12 am

still under some covid mandates during our trip so no sit down breakfast in the restaurant, but food to go was available

first day we didn't have wifi

the restaurant was not open for breakfast on the weekends

fantastic for the purposes of my trip

breakfast due to covid

gym was well equipped

coffee shop in the morning and bar in the evenings

coffee shop downstairs and oyster bar that also served a la carte which was convenient as it was starting to snow

we were able to get early check in and late check out

customer service from ali at reception, who accommodated a very early check in

we used the fitness room and ate breakfast at the hotel two times

great staff. clean. smelt nice. nice bar / gym area

i also used the fitness centre which was very good

the best part was the bar lounge, great food drinks and bartender.

staff, starting with sherley but extending to the valets, reception, engineers, bar men, etc were all singularly

wifi charged at $10 a night

old world elegance, location, late night shop for snacks, great gym, yummy restaurant

but it was me, my husband, and our two kids in our room and we were honestly fine

check in was timely, the hotel is classic and the gym is pretty well appointed.

kids and i just stayed at the omni for new year's eve

view room but wound up staying in the double room with harbor view because our flight arrived early and early check in was not available for the king with harbor view room at that time

the hotel gym is nice but the room was smaller than i expected

a gym made up for not having a pool

my kids loved that you could see the planes taking off outside our hotel window

had the eve meal and breakfast at the dinning room

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash lorry was right outside our room and woke us at

also breakfast is not included in prices and is very expensive

bar - which is well located, seemed to have little variety in the way of ciders and beers

rooms were very clean and the pool was warm and

great pool and gym as well

pool needed cleaning

great location, fantastic guest laundry room, nice sized rooms.

we used the pool and it was perfect, they have a good social distance system and we end up having it just for

roof top bar the room the staff breakfast location and valet

the onsite laundry and gym were a great added feature

great breakfast

your breakfast was great

do not know what it is about hotel gyms

well equiped room with kitchen

the room was comfortable and clean and had everything we needed for a night away with our little kids

i appreciated there being a gym on the premises

our room was spacious and clean, the kitchen is well equipped and has a dishwasher

they provide early check in and late checkout, people are very nice as well.

hotel was centrally, located walking distance to a lot of good sites, the gym had everything and very clean

time we came in the door, the kids from the valet parking helped us

they gave you a chip to be used for a coffee and one pastry, a snack, water in the lobby and wifi

excellent gym with full equipment

they even had a game section on the bookshelves for kids and families

very good restaurant snd a nice gym

the gym is sufficient for most exercising

the place , was a great space for me and my kids

had a drink when we first arrived at the bar with their $1 oysters

very nice staff who easily arranged for a late check out for us

we like the gym and the front desk staff, who are always pleasant and knowledgeable

the staff was great and the restaurant and gym were excellent

two toddlers and they did everything they could to make us comfortable and get us a prioritized early check in

we used the gym a couple of times which was also excellent

with two kids it was worth it and i also was very thankful for polly at the front desk, she let us check in

so accommodating, helpful, engaging with the kids

gym was being remodeled

so my kids where mostly sad

is great, facilities (pool and gym) were also great to use

the bikes were an amazing perk. also early check in and late check out was amazing.

gym is small

the bikes were an amazing perk. also early check in and late check out was amazing.

nothing. the gym is inadequate, but they have an agreement with the bhac, and that works well.

very accommodating staff, and a cute little gym

really nice to have access to the kitchen after a long day of sight seeing to make a cup of tea

kitchen/breakfast was very nice

required to leave key in kitchen so staff can move car, if

and access to microwave and other small appliances, really comfy bed and en suite shower bath, laundry access, sitting around dining table meeting people

pleasant staff, comfortable beds, clean good breakfast

great bar and awesome room !

the ambiance of the entrance and bar area was very inviting

with crib they give us the most noisy room ever the were partying so if you are a couple with kids just find something else is a crowded place, nice for

good location. good front desk. nice gym. comfy rooms

i would have loved to have stayed in the bar area for a nightcap but not with the loud music and teenage atmosphere

breakfast was ok, the exercise/ fitness room was pretty poor and the staff was fine but not that friendly

fitness center

fitness center is definitely a bonus

gym was minimal.

only negative was that the hotel bar was a little pricey, especially for drinks

from this, there were the little things like not having enough coffee/milk for our stay when room service is now done on request

bike and tiny set of weights)

easy, i used my walking maps, and it brought me on the other side of td garden, there is a boxing gym, named boxer

free water in the gym.

my bf and i really enjoyed having a cocktail or two in the bar off the lobby before going back to our room- it had a fun but classy vibe

easy check in late check out super comfortable great location polite staff

of hotel amenities- said there was a bar and restaurant but there was not first night heat wasn’t working in room

the gym was alittle small not all equipment worked

excellent, made to order, breakfast was included in the price of our room

online deceiving, strange room layout, had to ask for towels, no washcloths, nothing in kitchenette area, 5th pull out bed not made had to ask for sheets, shower difficult to figure out,

no laundry service at the moment

you select breakfast included on booking, the voucher only covers 2 meals

when we arrived we find out that the space is but no kitchen equipment like plates or spoons

room at the end of the hotel; wifi was not working, i had to pay for roaming data, i asked for a late check out as my flight was at 10 pm at night that day, but was granted only a check out of 12

requested for late check out only to find out i was billed for it when i got back to my country

gym equipment not in good shape

the room. reception staff. gym.

toilet is low to the ground, but there is a bar within reach in case it is difficult to get up from it