the pool was smaller than i thought but overall ok .

i wish they had laundry service

only issue i had was my room is next to the hotel laundry room so when they wash their stuff my whole room

we also were able to use the laundry service

fireplace was outstanding the spa bath and the cleanliness and the humble housekeeping staff

spa tub & fireplace in room

possibly, later pool hours. it closed at 9:00. orange juice at breakfast.

we didn t get to use the pool, so we can t comment on that

was a little too expensive for the time of year pool floor was unfinished

inn was not busy and they wouldn't allow us to use the pool before check-in without charging us an early check-in fee didn't give you the feeling of a

had an issue with hotwater on friday morning. i was told to use the shower in the pool area

clean, ev charging

room service.

gym facilities and pool area were clean and well-maintained

kids enjoyed the pool, staff was kind

staff were so kind! room looked great and was very clean. room service food was great.

breakfast met all our expectations and the woman who runs it was particularly nice

its location and the availability of a complimentary breakfast

late check out

good breakfast. clean room. friendly staff.

when i checked in was helpful with directions, room was very clean, check out was quick & easy, breakfast was good, the woman setting up breakfast and cleaning up was great, made it feel homey

best breakfast in the area. comfortable and clean rooms. have stayed multiple times.

room was missing a few items (spa tub stopper; coffee grounds basket)

i stayed for the spa tub. unfortunately while running the water it kept turning brown.

only chose this location due to the spa bath and it didn’t even work and front desk was not able to help

spa tub in the room did not have a functioning drain plug

the pool was well used for therapeutic swims

because of covid gym is limited and pool closed

be able to enjoy the pool area without sharing with the kids.

the indoor pool water needs to be heated higher than what it is it's way too cold

nice pool and patio area

room was clean ,staff was great ,and the breakfast was very good

to covid-19 the breakfast was grab and go, so we checked out and made other arrangements

great, staff at desk, kitchen.

the adams pub was great . service was great. the bar maid was great.would definetly go back.

there's no swimming pool in the hotel

we requested early check in and received it our disability room with rolling shower was enormous

the breakfast and the location are good. the gym is very good.

wish they had a bigger bar and a restaurant

small holes in the bed sheets, no central heat in the hallway s, and a tile (gym-like) shower.

the staff was exceptional!! the bar awesome!! location was perfect!! the room was a great size!!

i would've liked longer hours for the pool. there wasn't a hot tub.

bus station- cookies/milk/coffee/hot chocolate awaited us, fire pit was a nice treat at night, breakfast included, staff was so personable, helpful and welcoming and the room

everything that happens on the floor above, the smell in the rooms is not pleasant at all, the laundry room is very small

a shout out to housekeeping and kitchen crew-i wished i could remember his name that would bring an orange for my dad

breakfast was very good and really appreciated the appetizers on monday, tuesday and wednesday

gym was small

the breakfast was good. more than i expected. staff was excellent. rooms were clean.

breakfast was very good

like they decided to let me know by telling me i couldn’t use the gym and telling me that i can’t have any friends visit

great front desk staff and great breakfast.

pool and small gym

i enjoyed the pool

swimming pool and gym. very good breakfast and nice staff

the convenience of having a laundry room and a small gym is the icing on the cake.?

location to airport laundry on site free parking easy to find

was very comfy, very very quiet,excellent cute kitchen right in room with all basic necessities

loved that it was a full kitchen with kitchenware

kitchen, gym and laundry areas

friendly staff, well-stocked 'shop' with honour system for purchases, no-cost laundry facilities, outstanding exercise room

gym,staff,and cleanliness

quiet great laundry facility

loved the lounge, comfy chairs, cheery fireplace, immaculate laundry room, new carpeting, great beds and linens, plentiful hot water, free parking, wifi

wifi too slow

the breakfast in the morning is pretty good

staff on reception friendly, laundry, roaring fire and shuttle. breakfast decent too.

the hotel has a bar and a cafe with some delicious food choices

the breakfast was $18 a person

left to early for breakfast. dinner was good from the market cafe and the bar was nice.

the free shuttle with sam as our driver. he took all the stress away.

thought your bar prices were ridiculous

separation each of the rooms; the kitchen, living room, bedroom and bathroom

room, a laundry room - for 6 dollars you could wash and dry a large load within 90 minutes

although i didn't use the gym or pool, they both looked clean and nice

great public parking and hotel valet parking and late check out without extra fees.

large room with kitchen amenities such as sink, refrigerator, microwave, keurig, dishes/dishwasher

great gym, pool available for guests

wife and i both really enjoyed the breakfast

i would like to see the sauna in the pool room.

pool is a bit small and cold, and there's no fan in the gym room

a nice big space for breakfast the pool number of people is really good the gym is excellent for training the staff kindly kept our luggage

$27 breakfast

a snack breakfast bag to go

nice hotel with a free 24hr airport shuttle

location and breakfast were great!

well maintained gym

starbucks was just off the lobby, that had a great restaurant on site and a nice gym

pool was closed but they offered the seaport across the street.

us the $50 to park for 1

the pool and gym looked wonderful

this hotel due to advertised pool (stayed with young kids) and high ratings

was that the first thing we saw when we opened the door to our room was the pile of dirty laundry on the floor from the previous guests

showers cold in gym

the fitness room! i've never seen a hotel gym have so much equipment, it was amazing.

very clean, able to walk to airport from hotel, nice restaurant and bar in hotel.

accommodation, comfortable bed, good restaurant, frequent airport shuttle, competent, courteous, professional staff

i would’ve loved to have stayed for breakfast

to share love for boston with the family, so our plan was to be total tourists, and take our kids to the aquarium, children's museum and a red sox game for mother's day

everything was perfect! the gym, the pool, the bar, the snack area, the room was all excellent.

loved the welcome packages for my kids and the offer for them each to choose a complimentary snack and drink on arrival

location, breakfast

the gym and spa are amazing

that you have to push the service button to light up a signal outside of the room if you want room service

the kids really enjoyed the scavenger hunt

the seaport is a really nice area with lots of great bars and restaurants and we could walk pretty much anywhere we wanted to get to in the city

they also had sachets of lavender for the pillows and bathrobes and probably the nicest hotel bar soap i ve ever

shower and tub were spa like and the beds were super comfortable…great quality

accesible pet friendly great for kids great products in bathrooms very comfortable beds

in the lobby with several seating areas, a coffee shop, several restaurants and bars and a great gym

the gym is the best i’ve seen at a hotel and the restaurants within the building have excellent food

and enjoy the music (there was a dj playing), have some drinks… but the place was crowded with kids

one person staffing both the bar and food service area

it will be nice to have a couple gluten free options also there is no bar or coffee shop during the day to get a nice cup of coffee

the bar and restaurant - bartender and waitress were not very friendly tho

the room and gym were very clean and looked quite new. the breakfasts were delicious!

the hotel was very accommodating in my request for an early check in

even covid ..i think why 4 n no clean did need repaid back to me room service fee?

ther than hotel staff) were forced to work directly with the hotel's

but following covid restrictions, room service is a thing of the past

location was convenient, the breakfast was great, the room was spotless, the staff was wonderful, and the pool was heated

nice gym in the basement where i could pedal a bike while i watched my laundry in the machines across

the laundry room and exercise room were both fairly priced and had good equipment

only thing i didn´t like were the laundry wash machines which make a horrible noise

staff was friendly, breakfast was great, size of the rooms was amazing, property very clean

and helpful, great location, would recommend to anyone, rooms very big and spacious with mini kitchen

little small kitchen with everything you need beds were comfortable

the gym was really well equipped and 24 hour access was appreciated

no room service

food, room, wifi

the roof top bar was very cool loved the ski look

the kids loved the bunk bed and the lights. location was great!

included, pool, suite was plenty of space for adults and kids, easy access to t stop and playground/park

was upscale and close to the airport we like the pool and spa and breakfast too loved that i could open windows for

good breakfast

the room, everyone was friendly and nice, the gym, breakfast

nice gym facilities, which my son and i enjoyed

fitness center is definitely a bonus

breakfast was ok, the exercise/ fitness room was pretty poor and the staff was fine but not that friendly

fitness center

breakfast was great. location great. staff exceprtional

it s a basic hotel with wifi in the room but no laundry or room service etc

amazing rooftop bar and fabulous gym

the room service could have been a bit better

ud83dude0a loved your gym but missed the tvs screens

the amenities to be awesome - the bar and restaurant was well staffed and really fun, loved the gym and little pool and my room was very cozy

the shuttle was very prompt and the driver very friendly and helpful.

nice new hotel and good gym. great shuttle.

shuttle was wonderful, punctual, and safe

other facilities included guest laundry, pool, gym and restaurant, which is helpful as the location is not handy to local

fairly decent with free laundry services available.

breakfasts were good, as was the clam chowder we had in the bar one night

i had one critique it would be that the kitchen is very slow to put food out

not bad gym

pool and gym were well set up and not at all crowded

i arrived at checking the fire alarm was blaring and fire department did turn it off

the pool was closed for repairs

airport shuttle was excellent

this hotel has beautifully clean rooms, a great gym, comfortably warm indoor pool, a restaurant and bar down by the lobby, and a nice selection of snacks at the front counter

a place to get a variety of snacks would be helpful. a mini bar in room.

star hotels are very nice, but being a family with 2 young kids i felt like an alien there

waited at the bar downstairs for about 10 minutes, completely ignored even though there were less than 10

the gym and pool area are fantastic, lovely views of harbour

lap pool and gym were

the spa was also a great place to workout, relax and unwind

staff was lovely, the room was spacious, and the hotel had a delightful pool that we utilized

the hotel restaurant was very nice, and room service was really good

gym, pool, spa, location, restaurant, room

room are clean and nice, big gym, pool area perfect, close to all main downtown roads, high level, new

window from bedroom into bathroom was very weird room service was excessively expensive

room service was nice. view was wonderful.

the bar and restaurant was just as good

while i appreciated that the hotel provided washers and dryers for self-service laundry, i was a bit put-out that the machines weren't free but were pay-operated

was that there was no efforts made to enforce mask wearing, especially in elevators and the gym

great pool and gym as well

having a high quality restaurant onsite was a significant advantage, with young kids

lovely room, excellent staff. nice gym with peloton bike. great coffee in the coffee shop!

room we had for 2 adults and 2 kids was absolutely amazing so much space and everything you could need in a room

the deluxe room was worth the extra $ - great to have kids spread out and have their own tv

gym was well equipped

room service was fast

gym great- nice length heated pool (i (+)clean and friendly the staff were the restaurants and facilities especially the pool and gym were all great (+) the pool and gym (-)the wifi in the gym wasn t working. a rowing machine would be great! (+) the gym facility was very good within the very small space and the sauna was marvelous (-)dated, but the facilities were nice, beautiful pool and solid hotel gym (+)excellent pool and gym in a great location. (+)excellent room-service, gym/pool facilities. helpful friendly staff. (+) we've used the gym and loved it (+)the gym was amazing (+) gym is expansive and well-equipped with natural light

the room was well appointed and the restaurants and spa were superb

the bar was a bit too old fashioned

it would be nice to have access to printer via wifi

indoor pool and free breakfast was great for the kids and free parking was great

restarant and bar were open and staff was friendly.

nice to have pool and gym on site

clean, decent breakfast and staff were outstanding!

great location, easy to access with the shuttle, really confortable room

the gym and pool, all areas were well maintained

friendly staff very clean great breakfast

we used the pool and hot tub and had a nice dinner on site

the fact that we had shuttle service to the train to go to downtown boston.

- shame on the kitchen

had a drink at the bar and the bartendar was so nice

the gym space and lack of a bench.

early check in

service checking in was very poor also when i call to inquire about early check in, lady on the phone was rude

pool need heater

there were restrictions at the hotel like no bar and no food but the front desk had compiled a list of who was offering takeout and delivery

breakfast provided in the lovely pub next door was delicious and filling

the welcoming feeling and early check in at no extra cost

sold out so no early check in, this particular property has stairs in the front that makes it difficult to get to

the restaurant next door also does a full breakfast, lunch and dinner room service

gym

broken ac slow restaurant and room service. no newspapers

kitchen closed early for room service friday night. was compensating with 3 breakfast vouchers.

atever that's called)

they also have a gym with weights, treadmill, and a machine

restaurant was too fancy for kids and teens for supper

kids received a small welcome package on arrival

of the staff; central location; choice offered for breakfast; good leisure

breakfast was great, location was great.

the hotel has so much to do, such as yoga classes, organized runs, a swimming pool, gym, and sauna

stayed a bunch of times and i still feel like i don't know if we have access to a gym and how to get there

we were also able to get free early check in and late check out

the gym is very well equipped

and then there was the spa

adult daughter and i got away for a 'staycation' to take advantage of the spa and it was absolutely wonderful

if needed a late check out would cost 60

t romantic at all with college kids yelling and running around all night) but the worst part was the street

enjoyed the new gym equipment even though the gym is small

gym too small and equipment failing

only complaint was that we ordered room service, i received a waffle, and it was room temperature

friendly staff. nice bar and environment

gym

ev charging in garage next door

we had a nightcap in the bar and the bartender was so busy

shared space, such as restaurant, gym and transit lounge were great

option, room was not ready for us as a family when checkin in late in the evening with tired kids

staff accommodated my request for an early check in and two beds

wish breakfast room service was available. nearby parking was very expensive.

bed and pillows were comfortable; room service was speedy and food was delicious

late check out

helpful staff accommodating request for early check in.

a gym but it really wasn't much of a gym so much as it was a small room with 2 treadmills and a small

loved the amenities. the kids played in the pool and had a lot of fun.

our room has very large which was great with two teenage kids

staff, buffet breakfast & location.

room service hours were unacceptable and may cause us to not stay at ritz any longer.

room service got every item on my dinner order wrong

foyer bar closed sunday evening on a holiday weekend

great hotel. looking forward to the return of the mini bar when checking in at midnight.

service at the bar was very friendly and good

they also treated my kids exceptionally well

paid the $50 early check in fee and boy was it worth it

fantastic location, nice gym, nice bar, great hotel history section in the basement level, and a beautiful lobby

room service was also excellent

we felt special receiving gifts for the kids and water when checking in, and a voucher for a complementary beverage

and they say room service is

the staff at breakfast were really attentive and kind even though we had 3 loud young kids

location, bar area, room, bathroom, bed

the gym is on the smaller side. the hotel seems a little bit on the older side.

more options for dinner on the room service menu.

we used the fitness room and ate breakfast at the hotel two times

great staff. clean. smelt nice. nice bar / gym area

staff, starting with sherley but extending to the valets, reception, engineers, bar men, etc were all singularly

the best part was the bar lounge, great food drinks and bartender.

bar area was really nice

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash lorry was right outside our room and woke us at

also breakfast is not included in prices and is very expensive

very convenience, staff are very nice. the gym is good too.

the gym facility was very lacking compared to the rest of the hotel

the rooftop bar is a nice touch with a beautiful view of back bay

very comfortable and quiet room. roof top bar was a nice place to grab a drink

well equipped gym room

pool, gym, and restaurant were closed. there wasn’t a lot of options for breakfast.

the hotel was clean and comfortable and i appreciated the onsite laundry (getting rarer these days)

continental breakfast, late check out...

clean, great complimentary hot breakfast, free parking, attentive staff, and margaritas rest

their free huge breakfast and friendly staff are amazing.

look out for extra charges such as room service related to your

staff was so friendly and great with my kids

r that price it seems fair) - the room service food could be improved

great bar area with people in black tie and jeans

no coffee/tea available after 9am unless you want to sit in the restaurant or order room service

room was big perfect for me and my 2 kids who needed space

the surprise $28. fee for the spa, gym and wifi we did not used.

early check in

check in was smooth, staff were courteous and there was a good room service menu

i especially enjoyed drinks in the lobby bar and dinner was delicious

upstairs hotel was empty went there to get away from kids and dogs for a day and noise upstairs was unsatisfactory for us lady said we had view of ocean

would say not having a pool but again, the kids didn’t even care that there was no pool

there was no room service, but that s because of covid, and couldn t be avoided.

we also thought the gym was beautiful with some great views

more food options would be nice. including room service

would love to be able to stay again next time possible with kids

room service is amazing

i ordered room service and also dined at the hotel s restaurant and found the food to be excellent

very friendly staff good location peloton bikes at the gym is a plus so you can continue with your daily exercise routine

not being able to order room service.

the swimming pool and the fact that it was open the staff was really nice

nice swimming pool

close to the airport, nice rooms, super comfy beds, bar on site.

my family and i were trying to get comfortable when one of my kids moved a chair and we saw a dirty underwear behind the chair

breakfast was expensive, bar was closed, and pool was tiny

the gym treadmills were out of service

easy check in late check out super comfortable great location polite staff

i wasn't expecting early check in - but was able to

the gym was closed and it was not mentioned when i booked.

of hotel amenities- said there was a bar and restaurant but there was not first night heat wasn’t working in room

the kitchen was being remodeled and the breakfast was scarce

the restaurant is great and breakfast very good

incredibly helpful in all areas of the hotel (parking, help with luggage and valet on arrival, laundry service, check in and out)

denied request for early check in which also was a n my confirmation i had to tell him to stop saying no

very friendly staff, breakfast was fresh and good.

ey should give you several days worth from the start)

staff - even the laundry team offered help

we asked for an early check in and within about an hour of us getting there 930 am the room was ready

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc and you always have to wait for it

the room fee included a $20 voucher for the hotel restaurant / room service, which was not transparent until check in

they doted on my kids and absolutely made our trip

the bar downstairs is very nice and cosy

used room service for a light meal after our night at a show and the food was delivered promptly,

we also received a complimentary late check out

room service costs a tad on the high side for what it was, although to be expected in this level of

location. doormen. butler service. room. housekeeping. room service.

breakfast was pre-fab

the guerlin spa was amazing also and my girlfriend really enjoyed and said it was the best massage she ever had

excellent customer service, cleanliness, great pool and jaccuzzi,

breakfast was disappointing

we have small kids so when

so my kids where mostly sad

pool to open earlier would be better.

that they only have a seasonal pool

location and accommodating staff, comfortable beds, clean room, great outdoor pool for the kids to expend more energy while i took 20 minutes to do nothing

i didn t like that breakfast was in the bar and open to non residents which meant it was busy.

thermostat worked well, room service friendly and efficient, facilities up to par

absolutely beautiful hotel with darling rooms. room service was delicious.

a bit aged, can use a facelift why are all boston hotels so expensive? wifi not free

loved cori the dog and the rooftop gym

comfortable rooms, excellent gym, great location

breakfast buffet was delicious

beautiful room with view of the river - super comfortable bed - gym - awesome location, accessible to everything in boston, with lots of shops, restaurants

excellent location! asked for the late check out and i was promptly attended!

everything from the check-in process to room service to bar 10 to the concierge desk to the location