pool is great- it is warm and just the right size to stretch out with a cool skylight.

good with some local restaurants and eating places open fairly late when i arrived, including the bar within the hotel

it is very comfortable, the coffee bar is great, and you are in a great location

the location, i was pleasantly surprised to see that they have now installed a mini starbucks and bar in the lobby where people can sit and eat (plus the starbucks is open at 6:30am), and they also

the staff is professional, and the lobby including seating areas, a business center, a small bar area in the evenings with a bartender and tvs, along with a mini starbucks for the early hours

occupancy - nice and big nice for families to have the second add-on room (double bed) for older kids and their

and access to microwave and other small appliances, really comfy bed and en suite shower bath, laundry access, sitting around dining table meeting people

exceptional breakfast, including bagels, fruit, yoghurt, etc, on a thursday morning

the staff were super helpful, printed off train timetables explained the railway system and breakfast was smashing

room stocked with clean towels though sometimes she forgot a bathmat for the floor, access to the kitchen and dining room was awesome

amenities, gym, breakfast

a light fare menu would have been a big plus. the bar only had beer/wine

location, room size, late check out

breakfast is not consistance and they say they have gluten free options, but there is cross

gym,breakfest

it had a large efficiency kitchen

do not know what it is about hotel gyms

gym, spacious room, good internet connection, good location, friendly staff, particularly jose

was wonderful: staff, room, bed, kitchen, kitchen supplies, workout room, pool, outdoor areas, lobby, bar, breakfast

kids always seem to end up on the pull out couch, which is ok, but not a nice super comfy bed

room nice closet quiet location great staff at front desk terrace gym bathroom nice size nice desk refrigerator was

staff was very helpful and, with the exception of there not being enough towels at the pool, everything was fantastic

the staff were kind and helpful. the pool was nice.

and staff were nice, liked the cute little restaurant and bar off of the side of the lobby

spacious clean and comfortable, laundry facility and swimming pool

location desk lighting restaurant prompt room service

we did not have wifi on day there was no hot water an other day no compensation and no excuses

breakfast due to covid

i also enjoyed the room service, even though it was pricey, it was worth it after a long traveling day

poor rooms which need a lot of upgrading . not a good facility. no gym. wifi kept disconnecting

location 2) customer service 3) variety of items at breakfast 4) quiet environment 5) cleanliness of

breakfast was fine. staff, mostly, were friendly and helpful. laundry facility was a bonus

room, i enjoyed the fact that it had a comfortable desk, good wifi, spacious bathroom and a mini kitchen with microwave and small refrigerator

stove broken and kitchen cabinet doors missing in 1st room .

hotel was able to accommodate early check in which i appreciated. close to subway stop.

the onsite laundry and gym were a great added feature

location was great. pool nice , breakfast very good.

your breakfast was great

close to fenway, awesome kitchen, and amazing staff!!!!!

no waffles, but the kids will get over it

the hotel's design is amazing, and the cafe and bar provide many opportunities

breakfast was great, shuttle service is very helpful

no laundry machine, parking is expensive

gym facilities were excellent. great sauna and steam room, and indoor pool.

additionally, the hotel will shuttle you to the nearest t-station for free, and from there you can head into the heart of boston

i used the gym for the entire period i was there and i enjoyed the variety of modern equipment, cleanliness,

the gym was awesome

room service is quite expensive

the staff of ms sammy very warm and friendly, and room service are so careful.

the gym is very well equipped and the pool/hot tub was wonderful

my grand kids (whom i came to visit) and i, did also enjoy eating at the bisuteki tokyo restaurant

beds were really comfortable! the gym was well equiped and clean.

a lot of kids changing the room during our 4 nights stay

everything was great. early check in was very helpful!

there was a reasonably stocked gym

the lobby was great. friendly staff. awesome fitness center.

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

e to position)

i arrived was welcomed with friendly staff, early check in and and upgrade

allowed us early check in

5 minutes walk from my kids dorm at bu

some kids were banging around at 3:30am.

the staff is great , especially joe. the breakfast s also a nice bonus.

like that they have laundry service but you will need to have quarters ready or 5 or dollar bills to get change

the location is good, nearby mcd and grocery store to get instant noodles, popcorn n milk for kids

the kids loved it too

thoughtful items all over the place including a sound machine in the room, and cold towels in the gym

cleaners for either more milk, or regular coffee instead of decaf and selection was poor - the gym had an unpleasant

wifi not strong enough in my room.

wifi did not work in our room

decent gym but no pool or spa would be nice

and we were given a voucher for $12 at their coffee bar in the morning, which was a surprise

-like the gym, it is spacious and has all the equipment needed for a work out

pool was very cold and lots of one way streets in the area

coffee in the lobby, the room service food was basic, not great, the toilet in the room barely worked, when we booked the

no free wifi in room. only common areas.

great location, great room, lovely staff, loved the gym too.

top location. great pool and spa. classy decor.

the pool was great

breakfast was a little pricey

housekeeping were superstars, especially the charming young lady that took care of laundry during our stay

super comfortable room, big bed and bathroom, amazing à la carte breakfast

buffet breakfast would have been good

gym, room , location

pool and gym facilities were great

we loved absolutely everything! the pool service food market just everything

we loved the location! beds were comfy. plenty of space for the attached bedrooms for the kids.

missed to have a small fridge at the room, specially handy when you travel with small kids

there is no small swimming pool for kids upto 5 years as existing pool depth starts with 3

free breakfast and then snacks and other meals for purchase

staff was excellent including the sweet waitresses that served breakfast.

the hotel is used for student housing, so at night you have kids in the hallways

if you are a hotel you really should have a laundry room

i had a problem with wifi

quiet and relaxing , very nice gym

beautiful rooms, outdoor spaces, restaurants, spa & indoor pool

ll re-open next year) bad wifi

laundry service was very efficient 4

my flight arrived early and i requested and obtained early check in

us with early check in as we arrived in boston, 6:50 am on a red eye flight

no proper laundry service, only service

the best hotel bed i've ever slept on), and the rooms where spacious enough for 2 adults and 2 kids to stay comfortably

fast free wifi

i had to call the front desk to get the parents of the kids across the hall to make them stop screaming at 12:30 am

gym super nice

no pool? no gym?

spa was busy with outside guests which didn’t give me the time to have massage sections

also we used the spa services which were convenient

the gym is super.

the pool and hot tub were great and the kids loved them

room service was tacky being delivered in a bag

we needed to do laundry and there were machines we could use

kids lived the pool

the gym is good, not great for a grand boston hotel, and it could be a lot better

hotel staff went out of their way to solve all our requests - early check in included - with a smile

very nice pool (the spa was under refurbishment at the time of our stay) (+) the scent is so spa and refreshing

room service was very quick and delicious

room service and meals available via room service was/were excellent

see above re breakfast. room service was good generally.

kids were running around, things are going slow, everything was a mess

corner room with connecting doors to another room where there were loud kids, so you can hear everything

i did not sign up to stay in a covid infested cesspool full of college kids

the gym facilities were expectional

were some unsupervised kids that had rooms adjacent to our room and they were playing soccer at 10:30pm in the hallway

the hotel room was very clean and stocked with useful amenities in the kitchen and

i also appreciated being able to relax at end of evening in the hotel bar with a beer or glass of wine

easy to walk to restaurants, even were able to take the kids to the movies one evening as the movie theater was just a short walk

had $25 credit per night to use at the bar and the guy who was during checking in didn't tell us, the next day we found out

my large studio with kitchen and sofa separate from beds

o racks of dumbbells, squat rack, lots of cardio machines etc)

gym could be better equipped

wasn t much around it. our room was close to the 24 hr gym so could hear weights

for a hotel that big, it should have a bigger gym

there was no breakfast! no amenities! no room service, no housekeeping, none!

gym was boring, like all other

good location good gym

proximity to harvard square, cleanliness, clean and simple decor. i enjoyed the gym as well.

nice gym

very nice hotel. friendly staf. good location. well equiped gym

urban fee, which you got back in credit, but it would be nice to be able to be used on breakfast

gym was located on top flor modern and

breakfast was good, overpriced but considering it was room service so that was expected

bar and restaurant was

the staff, the breakfast on the terrace, our diner in the portuguese restaurant, coctails at the long bar

bathroom not cleaned before arrival. property offered a breakfast credit as compensation

a bit of long waiting time for the breakfast on weekends.

good but not remarkable breakfast with excellent staff

excellent service, particularly from the butler. enjoyed the gym and spa. the

is no late night room service, no food post 11

wifi could be faster

wifi limited to three devices restrictive with our travelling party

room service

nicely decorated, comfortable and rooms are spacious. very well located. nice gym.

used the gym most days

easy to get to, with friendly staff, generous checkout times, clean room and bedding, and a great breakfast

pool need heater

free breakfast

gymn and pool

an early check in

excellent room service menu

room service costs a tad on the high side for what it was, although to be expected in this level of

used room service for a light meal after our night at a show and the food was delivered promptly,

in early- great location and view of park- friendly staff- great burger and chocolate cake from room

bathroom a bit small. sofa bed not great for the kids.

kids are easily able to select their favorite channels and parents will get charges at the checkout

ominique) was very helpful m let us have early check in

no room service on christmas day

arrived boston in the morning n staff

swimming pool, room

our room had a great view of the park and the pool / gym were great

did not like the room service

w quality) with cold milk considering the coffee costs almost 15 usd

look out for extra charges such as room service related to your

balconies, cleanliness, helpful staff, parking across hotel overnight 38 dollars a night, rooftop bar, bar in the hotel entrance, lounge in the hotel, joe front desk agent very helpful, location,

gym was decent too

gym is nice but underground so no windows

very modern and comfortable stay. wifi is included. staff is friendly and ready to help.

easy checking in, very clean. restaurant and bar on property, and the room was very nice.

i really appreciated this as i havn't been to a gym since the beginning of the pandemic and it was great to use something other than the treadmill

gym is small

at breakfast - we didn't get a chance to try it for dinner but it smelt delicious and the bar service was great

no room service after 9:30 pm

everything was on good level except the laundry

the breakfast buffet is great but $27 is a bit steep.

was small but comfortable, gym was smaller

breakfast was excellent

the bar closed too early

they hava a bar in the lobby area and you can also order food, this was nice if you didn t want to leave the

we also used the second floor for meetings and was very cozy, the gym was compact and sufficient for a workout

room service is very expensive they add and extra delivery fee on top of 22% service fee and the

great gym and lived the room decor

cool hotel, friendly staff, kids loved it.

cool hotel, friendly staff, kids loved it.

gym and pool were awesome and loved how easy it was to just walk across the street to the mall

the pet fee is quite modest compared to other hotels

pool could have been cleaner.

were extra comfy, the kids loved the view from this he room and the chocolate chip cookies available in the foyer

we enjoyed the pool and the bar and the restaurant

no free wifi, weird access to gym. complimentary coffee in lobby would be nice.

maybe a laundry would be good

kitchen closed early for room service friday night. was compensating with 3 breakfast vouchers.

the hotel guests are allowed access to the ymca gym, which offers a whole range of equipments and classes

gym

no breakfast served, but duncan was nearby. great to have covered parking free.

free parking, free simple breakfast, free wifi

parking, close to bus stops to harvard square subway station, good breakfast and comfortable rooms

location and price were good. also free parking.

also during our stay the car i had parked in your lot was boxed into the parking lot by a huge truck

the gym was tiny and small

good price but with that comes partying kids in the rooms

key sign out to receive cleaning and more towels, room service didn t bring towels nor clean the room

the staff were welcoming and friendly, and the food served through room service was delicious

also, room service was not available which i think is weird during covid because it seems more

wish the breakfast had toast, but this is so minor

breakfast had few protein options

location was good and the room had everything me we needed, even a small kitchen/ bar

very clean, great breakfast, great pillows!

hotel tried very hard to let customers have a nice breakfast during this time

gym could be bigger

loved the scooter and camera for kids

bonus was the pop-up holiday bar while we were there

to covid no gym, no kayaks, and maid service only upon request

i liked that the gym was on the top floor (light) and 24 hour accessible

great full breakfast, good privacy and thick walls

breakfast was very good, with a nice selection

they also have a small gym (i did not check it out but was planning to when booked) location is okay, 5 min walk to the

gym equipment very basic

hotel and air-conditioning very modern and small gym facilities

the laundry machine and dryer in the basement was very convenient

everything. free garage parking, breakfast, very clean and extremely polite personal.

laundry and gym within the premise is really good

healthy breakfast choices

staff, delicious breakfast with lots to choose from, spotlessly clean throughout the hotel, very comfortable bed,

the bar was not open

service at the bar was very friendly and good

ooking took a payment but hotel had another information); mini bar was empty; room service food has bad taste; this hotel is 100% doesn t cost this

the bar area was lively with great service and drinks

the room service is excellent

friendly staff - good location - nice pool

we have small kids so when

location on beacon hill is amazing!!! cozy appartments. pool is a great option as well.

location and price, gym availability.

the gym is good for a hotel gym

and to my son medical appointment, to boston college, and nice restaurant + having a swimming pool

i loved the pool .

crying kids, unclean rooms, no amenities, staff far from helpful

location is a little out of boston. the pool closed early and the gym was small.

me over the breakfast i prepaid and was told i didn't also wasn't told where to find the pool the gym or anything

modern design. cable fly machine in gym.

free early check in, late check out, comfortable beds, free giddies in the

location great, staff friendly, room service fast

late check out

there is no room service

they accommodated early check in, very much appreciated

we really enjoyed the hotel bar and restaurant

even the bar there was wonderful

the bar connected with the hotel served food and good drinks, we didn't eat there, but a lot of other

the restaurant and bar was unexpectedly quite good

kids received a small welcome package on arrival

we enjoyed the pool, the rooms was comfortable and clean, and the kids loved the room service

is very well located, the rooms are spacious and comfortable, clean, location is just perfect, room service (and the dinner was superb) (-)room service forgot 5 items 3 that were ordered over the phone and essentials like silverware and (-)of covid, many of the guest services we re not being offered (such as the restaurant, bar, and room service) (-)coffee/tea pot also would have like different room service options and more info on nearby (+) wish room service wasn't quite as expensive add on but forces me to get out and pick it up (+)clean, spacious rooms, courteous staff. excellent location. good food in room service. (-) room service said it would be about 20 minutes, ended up being an hour (-)restaurant/room service very pricey, but it's boston. (-)no room service, you have to order online and picking (+) rooms always very clean, room service very efficient

at the front desk/check-in was awesome

the hotel has so much to do, such as yoga classes, organized runs, a swimming pool, gym, and sauna

the hotel website stated there was airport shuttle service but i called the night before to find out that wasn't available

it has a lobby bar w/pool table, in room mini bar (with nuts) and a large lg tv

restaurant and bar closed, gym tiny. little pricey without those options.

zac at the bar was extremely kind, genuine and professional, and monty the operational manager, made sure to

the food options at the bar are not many.

little small kitchen with everything you need beds were comfortable

breakfast location and service very good.

laundry was always full so didn’t get a chance to do my laundry before moving onto next

breakfast area is tight and small.

appreciated being able to park car for the day and early check in. the breakfast was lovely.

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash lorry was right outside our room and woke us at

also breakfast is not included in prices and is very expensive

d); next to southbay shopping center; coin-op laundry

nice gym in the basement where i could pedal a bike while i watched my laundry in the machines across the hall

clean , friendly staff , especially nice breakfast

breakfast was abundant and delicious . near by stores and restaurants.

also being kicked off the wifi every 15 minutes

it s a basic hotel with wifi in the room but no laundry or room service etc

i didn't have breakfast there i wish i have but sorry i didn't

no laundry service facility

even though they said we would not get room service during our stay due to covid, they did come in the las couple days of our stay and

across the street from a t-station modern, new amenities. well-equipped gym.

the location was good. the bar and dining area are good, and so is the food provided.

i also used the fitness centre which was very good

great staff. clean. smelt nice. nice bar / gym area

the best part was the bar lounge, great food drinks and bartender.

bar area was really nice

they had a fantastic gym

bar should have been open as advertised

one person staffing both the bar and food service area

it will be nice to have a couple gluten free options also there is no bar or coffee shop during the day to get a nice cup of coffee

no kettle or cups for morning tea... the laundry service was not working.

you have to pay for wifi in your room

paid the $50 early check in fee and boy was it worth it

1 bar was closed, the restaurant was only for breakfast and the last harrah only had 8 small items in

we stayed on an executive room with a sofa and there was plenty of room for 2 adults and our 2 kids

kids and i just stayed at the omni for new year's eve

so i wasn t able to get dinner from the restaurant at the hotel, but i did get breakfast

wifi didn t work. no room service.

gym was minimal.

the burger for evening was excellent and there overall the bar downstairs was good

small room , uncomfortable foldable bed , have to request room service

the pool didn't open early enough for my kids!

sports deck was amazing for the kids and adults

there is a pool, a basketball shooting area, and table games for kids

room was super clean and staff very friendly. the bar was really cozy and nice

also, we were hoping that the bar could have stayed open longer

very nice and they allowed us an early check in which was amazing

fast and stable free wifi

they had a fitness room which was really like a mini gym

loved the staff at breakfast, they were so helpful with all my needs

i never requested room service

the gym was closed and it was not mentioned when i booked.

fast & early check in, location to td garden

of hotel amenities- said there was a bar and restaurant but there was not first night heat wasn’t working in room

free water in the gym.

very nice staff, clean room, gym