staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

interney wifi. .a little erratic.

the lobby is really cool and the bar served very nice dishes

details for the dog and kids.

loved the little play corner for kids in the restaurant where breakfast was served

good if used some more options of tapas at bar without ham.

lots of amenities. free gym, common areas, kitchen. very good location, close to metro and shop.

it had a great small gym and i felt that overall it was clean and very comfortable

gym equipment could be improved, and one night the guests next door sat outside talking until 3 am,

but there is a large fridge and if you have a short stay or just going to heat up good the kitchen is suitable for that

very clean. comfortable. small kitchen

to pay extra to use spa/indoor pool and kids weren't allowed, had to pay for parking and we weren't advised of this at check in

tra 20 /day, but more than

all aspects superb. an ev charge point an added bonus

the pool area was closed but look nice large space when open and i missed that when booking think it is

fast and easy wifi

the location, cleanliness, good wifi and spacious

near facilities even a playground for the kids

wifi worked really well and they're was a nice playground right down the street for the kids

kitchen fully equipped

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

great location. fabulous friendly staff. great bar & restaurant next door.

hotel with the bar and restaurant was a really great vibe staff very helpful and atmosphere was busy with lovely

the bar is also great

the addition of the bar next door for a lovely breakfast was also fabulous

also would have loved to visit roof top bar but didn t appear to be

minibar, no room service

room service was limited times

roof top bar wasn t open :

roof top bar was not available.

room was a bit small but not a huge issue room service - probably ordered the wrong thing

quite expensive, and would like to have option for glass of wine in the room service not all full

could be softer bar should stay open later for hotel residents and room service should be available until

room service available, brakfast very tasty and a restaurant within the same building

guess because of covid) so couldn t eat in / get room service etc

staff were very helpful snd the rooftop bar was a lovely place to relax

breakfast each morning was excellent and with very attentive staff

wifi works well

cost of use the pool disappointing!

great rooftop bar with a nice

comfy beds, very good location, gym was ok; could do with more equipment

room service/bar food is a disaster

ere they provide towels, water, and even apples), staff was nice

modern and clean, great position, comfortable beds, very nice breakfast and the most pleasant staff we have ever come across

very comfortable bed and excellent room service and changeover

the spa was fabulous

enjoyed the bar downstairs a couple days too

staff in the hotel were absolutely fantastic especially the bar staff who were very polite and kind and amazing

breakfast is so nice

good choice at breakfast and freshly cooked omelettes a great

the various restaurants the location the room service

a gym

warm welcome & unexpected early check in. good breakfast

no gym

staff were excellent and room service was very good

tasty meals at lounge bar in the hall, reasonable

the terrace and bistro and bar area

good location nice bar and courtyard staff excellent

staff very attentive any requests dealt with immediately special thanks to carolina in the bar who was very

we forgot to buy breakfast but the staff told us we could buy a croissant and coffee at the bar rather than paying for the 18 euro buffet

bar could have stayed open longer

along the waterfront, directly beside the guggenheim and a 5 minute walk from the restaurants, bars, shops, etc

lovely bar terrace where we sat later and had sundowners

service, room, breakfast, restaurant and bar and location

the bar and the terrace has a nice view on the nervion river

art in public areas, gym, roof terrace

rooftop bar has a great view but could be made more cool with nicer lighting and ambience

in addition charge 4 eur for each room service

high standard of maintenance and great ambience, especially in the ground floor bar area

from the breakfast to the sympathy of the staff, from the great and modern decoration to the comfort of the

wifi is either free and extremely slow or paid

dog friendly, and with ev charging in the garage.

the staff from reception, dining and bar were all excellent

the gym was modern, airy, clean and very accommodating

- excellent breakfast - good wifi - gym was ok - free water in the

location for walking to places of interest and by cab; pool a bit small and too many kids at one time not possible to relax and have a quick swim; gym equipment ia good; food for kite

friendly staff, also towards our kids

like reception and room service didn't really have a good handover

the pool area and facilities are a little small but very clean and great sauna.

t plenty of excellent alternatives close by, so

friendly staff, early check in, comfortable room. very close to guggenheim museum.

of room service/food options close by

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

no room service to order some food

it was very well located, near the guggenheim museum. the room service was also good.

very uncomfortable with little kids

paid extra because i was traveling with my kids who are 20 years old

the shuttle driver picked us up even though the plane arrived late and past his normal hours.

clean, comfortable, ample free parking, excellent breakfast.

shuttle service to and from the bilbao airport, comfortable rooms, wonderful hot breakfast included

easy access, secure parking, comfortable with all we needed

parking was included in the price

2 girls on the bar superb personalities

swimming pool as a bonus

everything in the room was nice, the play area is excellent for kids.

we had a great time when our sons visited with the grandchildren in the bar and the kids room

kids where very disappointed they couldn't swim

high-speed wifi very nice personnell complimentary coffee machine in the

good wifi

exceptionally comfy beds, good wifi in room, super friendly staff and great location.

in addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we assumed

the location on the river was very good and the wifi worked very well.

breakfast was of poor quality and boring

lack of water and breakfast only average

spa and breakfast

staff at the bar was very nice and also the pintxos + snacks & drinks were good

bedroom very hot, without ac basic breakfast

private on-site open air parking

jesus helped with any question or concern, to the impeccable restaurant service (with delicious breakfast), masseuse and housekeeping staff… i cannot say enough

at breakfast especially, no soft music playing made it feel like you are walking into a funeral

bell staff and bar staff were hit and miss

the views from the terrace and pool are what make the hotel exceptional

staff, loved the deco and the room, bed very comfy, bathroom beautiful with massage shower, breakfast good with lots of

exceptional location helpful staff excellent breakfast

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

is 14 euros a day and breakfast 12euro when you book in or 14 euros if you want it in the morning this is for continental

breakfast was lovely but as we didn't want the full works we didn't have it everyday as it cost 12