breakfast was a good quality

breakfast is a little expensive

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

was 12,5€ extra pax and 7) for kids

terrace with views of the beach and sound of waves, breakfast was delicious and staff were super helpful, bandinka organised 2 lovely bikes to explore

staff were excellent, the hotel is high quality, the pool just right for a city hotel, good location for the city centre and

breakfast at the terrace with sea-view made us feel great in the morning

there was a charge for spa usage incorrectly applied to our room

we were not met by concierge, no luggage racks in room, no way to indicate room occupancy, no spa/restaurant menu available in room, spa area not fully functional

the spa services were exceptional

secure parking. room had a balcony. good wifi signal. close to ferry port.

wifi was good and easy to access

fabulous location, beautiful room, clean, great bar area and terrace

sandwiches, crisps etc, on offer at bar and restaurant

exceptionally comfy beds, good wifi in room, super friendly staff and great location.

easy access, secure parking, comfortable with all we needed

parking was included in the price

beds, quiet and clean room, helpful staff, nice view at swimming pool, amazing swimming pool with friendly

the pool area was lovely with comfy area for dining outdoors

sitting by the pool was also lovely, and the staff were fantastic

great selection and kids loved the breakfast doughnuts

perfect for families; my kids enjoyed the playroom

no room service to order some food

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

it was very well located, near the guggenheim museum. the room service was also good.

of room service/food options close by

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

room service

we loved the swimming pool

like 5star uk standard room service food was rubbish charged 20 euros for black coffee didn t order cold toast and

great location with park and playground on the doorstep for kids

the room service was efficient and tasty but we would have preferred eating in the restaurant

room service does not serve the full menu 24/7

- excellent breakfast - good wifi - gym was ok - free water in the

wifi was very poor and if you wanted better you had to pay

dog not allowed in the bar which was empty!! shame

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

stay before catching an early flight: clean and comfortable room with necessary facilities, good breakfast and short distance to the airport

the location and the shuttle to the airport was the main reason for our booking.

were a party of 4, 2 adults and 2 kids and the room is a bit tight for such a group, however we managed ourselves pretty well for

lovely bright spacious comfortable bar to watch world cup match with lovely food

great location, close to the airport with free shuttle service.

excellent gym with very new equipment

have been greater, only one type of each tea bag etc

is superb -the room is superb -the breakfast is superb -the staff is superb -the spa is

loved the spa like bathroom and shower with glass view to room and window

staff very friendly location could not be better breakfast food and room wonderful

along the waterfront, directly beside the guggenheim and a 5 minute walk from the restaurants, bars, shops, etc

price, pleasant front desc, comfortable rooms, parking undergruondm with ev charging

lovely bar terrace where we sat later and had sundowners

nice room, great restaurant and bar with wonderful balcony

the bar and the terrace has a nice view on the nervion river

the smile and attitude of the staff, reception, bar and housekeeping was impressive

the various restaurants the location the room service

i am glad to tell you how fortunate it was that my wifi didn t work in room 228, and because of that you came to the room to help me

wifi wasnt working real well, also parking wasnt included

facilities were excellent and i loved the gym

the room was too hot and when we opened window got noise from the terrace bar below

didn't have breakfast, but opted for room service

breakfast, cafe bar was lovely & good value

r brunch) and it was delicious/fantastic

other rooms) in the morning was too

in the area there are very good pintxos bar and restaurants ignored by tourists

kids gets free breakfast so that is a great

food was lovely and bar was handy for a meal or quick bite to eat or just a drink

good choice at breakfast and freshly cooked omelettes a great

one day room service was poor

location & breakfast

bar area lovely and service excellent

gym was

room service was flexible as we stayed in the room until 1 pm and they still did an excellent job

excellent breakfast and tipps from receptionist; close to main atrractions and metro

wifi works well

are booking this hotel keep in mimd the restaurant does not open for dinner and you have to order room service with limited options

room service after 2nd night they did not refill anything nether shower gel nor water

staff were very helpful snd the rooftop bar was a lovely place to relax

how. you have to use the spa to use the pool

given that we were with small kids, this was a huge hazard

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

was good - easy check in and late check out

they also managed to accommodate my request for an early check in

learned that due to covid the roof bar, gym and laundry are closed

bar was nice for a nightcap on the way home at night

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

the hotel bar is also a treat such knowledgeable staff always make your drink experience unique

got an early check in and best room

hotel, very friendly staff and the bar was fab

lovely staff who gave us an early check in and fab restaurant/bar

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

hotel bar is lovely, and used by locals too

the bar is also great

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

near facilities even a playground for the kids

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

wifi worked really well and they're was a nice playground right down the street for the kids

playground nearby if your kids are bored

the apartment had a fully equip equipped kitchen including coffee, cooking oil, salt, pepper, sugar, etc

gym, pool, lobby and room- all was great and service was all perfect

lovely reception and bar area to relax in

beautiful, nice, clean, amazing swimming pool

fast and easy wifi

kids were not allowed to use indoor pool

good value for money, has all the basics, even has a gym!

gym equipment could be improved, and one night the guests next door sat outside talking until 3 am,

lots of amenities. free gym, common areas, kitchen. very good location, close to metro and shop.

great little solo stay, gym and facilities were great.

vending machines in the building for coffee drinks and snacks gym and sun terrace on level four which is wonderful place to have your morning coffee abs get some

very clean hotel and not scandalous bar prices

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

hotel was good value for money if you travel with kids

the lobby is really cool and the bar served very nice dishes

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme for them to wait to eat

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby