breakfast was of poor quality and boring

a medium size hotel with own spa circuit

the spa were closed in the weekdays

spa closes at 18.30. most of the rooms without bath.

the spa was very good.

between myself and one of the staff from the bar it took 8 attempts before the details were accepted

very clean and comfortable room. bar does a very good breakfast.

you have the city center just 10min from there, and a nice bar in the corner

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

is open in the pretty village of garai) so it's 10 mins drive and then somewhat challenging parking to the large town of durango which is very a locals town

secure parking for our motorbikes and member of staff was excellent

parking was not on site but just 50m away

no on site car parking

a problem, but be aware that parking is on the road and a steep climb to the hotel

the design was great, friendly personal, free coffee and water, great room service

if the bar fella with the moustache doesnt get a wage rise then its an injustice

everything was great. kids friendly hotel

get what you pay for, and it is not cheap; an enormous family room, welcome gift for the kids, more than delicious breakfast buffet with plenty of options & good quality, very friendly

zen approach went a little too far only one chair in bedroom withno table to eat at for room service meals which were preferable to eating in the very plain dining

but there is a large fridge and if you have a short stay or just going to heat up good the kitchen is suitable for that

great little solo stay, gym and facilities were great.

it had a great small gym and i felt that overall it was clean and very comfortable

gym that the place offers is far from ideal, maybe for someone that has never lifted could work,

hot drinks machine wasn’t working during my stay, and several pieces of equipment in the gym, including the bikes and treadmill, were not functioning properly

terrible wifi. continous disconnecting.

loads of comfortable seating in the bar

the spa pool access costs 20 euro, but the spa is lovely - well worth the

slow wifi

booked without looking at the detail so missed you had to pay to use the gym or swimming pool

near facilities even a playground for the kids

wifi worked really well and they're was a nice playground right down the street for the kids

the location, cleanliness, good wifi and spacious

wifi worked really well and they're was a nice playground right down the street for the kids

kitchen fully equipped

hotel bar is lovely, and used by locals too

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

great location. fabulous friendly staff. great bar & restaurant next door.

the addition of the bar next door for a lovely breakfast was also fabulous

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a final touch to our stay

is no room service for breakfast and the options offered in the evening are very scarce

gym was well equipped, but it was very hot in the room

staff, from the front desk, to the restaurant, bar, and room service were exceptional

the hotel bar is also a treat such knowledgeable staff always make your drink experience unique

room was a bit small but not a huge issue room service - probably ordered the wrong thing

helpful staff good gym great view of river

room service and when i ask for a drink to make a toast for new year's eve it has not been possible

hotel bar was very nice, good drinks and food

very clean room, friendly and helpful staff, nice room service

roof top bar wasn t open :

restaurant & room service & bar on the rooftop

also i love their gym s floor area for my morning yoga practice - amazing space and design

mini bar was locked and no wifi, which they will leave you to find out yourself so by 20:00it will be impossible for you to

great rooms and lovely rooftop bar and restaurant

the price of accessing the spa area, which is 20eur for 1 hour.

comfy beds, very good location, gym was ok; could do with more equipment

location ,gym

very comfortable bed and excellent room service and changeover

the room service menu was extremely limited and needs to be extended for

the bar area was a nice place to enjoy a nightcap after a day of discovery

a modern chain hotel it s not acceptable that our entire 2 nights stay was without wifi

the gym was another great facility and a huge advantage of the hotel

it was difficult to get access to the spa but that s my fault for not prebooking.

can t order room service

breakfast was absolutely fantastic, really delicious.

we forgot to buy breakfast but the staff told us we could buy a croissant and coffee at the bar rather than paying for the 18 euro buffet

a 4-star i expect the receptionists to understand english at least for for simle requests like room service

there was a strike from the cleaning service during my stay...no room service...no fresh towels

r brunch) and it was delicious/fantastic

other rooms) in the morning was too

the wifi is a bit slow and unstable.

i am glad to tell you how fortunate it was that my wifi didn t work in room 228, and because of that you came to the room to help me

location and the roof top. staff were friendly and the bar was excellent

slow wifi, old furniture

gym was very small

service, room, breakfast, restaurant and bar and location

haven’t try the breakfast, coz we usually do not enjoy buffet, but we have had an apero at the bar and food was good

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

along the waterfront, directly beside the guggenheim and a 5 minute walk from the restaurants, bars, shops, etc

lovely bar terrace where we sat later and had sundowners

spa was not easy to reach, warm red wine at the bar

location, view from the terrace, staff at breakfast and reception, breakfast, concierge and the rooms everyone was so friendly and helpful

ridiculously overpriced diabolical hotel no hotel bar open no room service empty mini bar no satellite tv extremely dated rooms paid so much extra for a terrace

the bar at the top is beautiful with a great view over the guggenheim

room was gorgeous. breakfast was very tasty. cocktails were amazing.

everything. perfect hotel, attentive staff. excellent gym and breakfast. really lovely room

- excellent breakfast - good wifi - gym was ok - free water in the

welcoming, efficient reception staff. comfortable bar area. clean , comfortable room

irport shuttle), comfortable bed, nice pillows, big room, kettle and coffee machine, good wifi

the gym was modern, airy, clean and very accommodating

early check in

the room service was efficient and tasty but we would have preferred eating in the restaurant

the bar downstairs is lovely

evening meal was really good and bar was fun too

room service

no room service to order some food

of room service/food options close by

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

it was very well located, near the guggenheim museum. the room service was also good.

spacious car park

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

lovely bright spacious comfortable bar to watch world cup match with lovely food

extra bonus that breakfast was available already from 5 am

very uncomfortable with little kids

attentive staff with excellent moderately priced food available on request and an exceptional breakfast

breakfast was absolutely perfect

the breakfast was exceptional

just excellent, the breakfast is the best i’ve ever had.

to the uk with our dog, who was also made to feel very welcome ( he even got a plate of ham for breakfast