24 hour gym was really helpful after eating so much pintxos

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

hotel gym was amazing, quite small but with gym quality brand new equipment and great air con

drinks offered on arrival and got a token for a drink in the bar - staff very helpful - helped with cases etc and recommended where to go

late check out always a bonus the double room was on the small side - okay for solo traveller

the room service and cleaners entered as they pleased without ever knocking.

nice gym for the training and good restaurant for the dinner

limited choice in restaurant although room service was good

room service and when i ask for a drink to make a toast for new year's eve it has not been possible

two small things: maybe it would have been nice if the gym was open later than 22:00 & it there was a toilet brush in the bathroom

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

great location. fabulous friendly staff. great bar & restaurant next door.

the addition of the bar next door for a lovely breakfast was also fabulous

the bar is also great

g, 3kg)

located, clean and modern hotel complete with an outstanding rooftop bar and gym/spa facilities

originally we planned to use the pool and gym, however, the pool was very small and as the gym was in the basement with no natural

are booking this hotel keep in mimd the restaurant does not open for dinner and you have to order room service with limited options

breakfast was solid with nice choices, and the rooftop setting was a great touch

near facilities even a playground for the kids

wifi worked really well and they're was a nice playground right down the street for the kids

the location, cleanliness, good wifi and spacious

the apartment had a fully equip equipped kitchen including coffee, cooking oil, salt, pepper, sugar, etc

kitchen fully equipped

the wifi was very slow

food was lovely and bar was handy for a meal or quick bite to eat or just a drink

spa in house

great facilities - gym was basic but great

clean hotel with spa and gym, perfect location, delicious breakfast

breakfast choice was huge

location ,gym

location, view, cleanliness, helpful staff and a great breakfast

comfy beds, very good location, gym was ok; could do with more equipment

however, room service had a nice selection and the delivery was timely

loved the spacious comfy lobby pool massive advantage

think food bought at bar should be allowed to be eaten at pool

and had lots of facilities such as spa, outdoor pool, pool table and board games for the kids to play

the view into the city from the bar area is incredible esp at night

the spa pool access costs 20 euro, but the spa is lovely - well worth the

i would have liked to be able to make tea in the room and room service.

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

room service only until 11pm, no ice machine for guests

the little play area for kids at breakfast was fantastic

zen approach went a little too far only one chair in bedroom withno table to eat at for room service meals which were preferable to eating in the very plain dining

the various restaurants the location the room service

a gym

nice coffee lounge and bar and very good restaurant, reasonably priced

wifi average.

facilities were excellent and i loved the gym

laundry service, while expensive, was one day service at no extra charge

the hotel has a restaurant and a bar with good food and well-priced

there was a strike from the cleaning service during my stay...no room service...no fresh towels

very late check in and easy to organise a late check out (2pm) (+) option for late check out ( 25 extra)

the terrace and bistro and bar area

nice room, great restaurant and bar with wonderful balcony

bar could have stayed open longer

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

service, room, breakfast, restaurant and bar and location

the bar and the terrace has a nice view on the nervion river

nice and clean gym and spa area, spacious and clean room, walking distance to museums, old town, with a variety of

art in public areas, gym, roof terrace

rooftop bar staff seemed keen to finish at 11:30pm rather than 12. switched lights off, etc.

however, prices at the bar, for room service and for breakfast were ridiculous

was a bit expensive but worth it)

lots of amenities. free gym, common areas, kitchen. very good location, close to metro and shop.

room was exceptionally clean and comfortable, blind on windows and fully equipped kitchen in room

very clean. comfortable. small kitchen

lots of amenities. free gym, common areas, kitchen. very good location, close to metro and shop.

gym equipment could be improved, and one night the guests next door sat outside talking until 3 am,

wifi is either free and extremely slow or paid

dog friendly, and with ev charging in the garage.

the staff from reception, dining and bar were all excellent

the gym was modern, airy, clean and very accommodating

- excellent breakfast - good wifi - gym was ok - free water in the

location for walking to places of interest and by cab; pool a bit small and too many kids at one time not possible to relax and have a quick swim; gym equipment ia good; food for kite

friendly staff, also towards our kids

like reception and room service didn't really have a good handover

the pool area and facilities are a little small but very clean and great sauna.

t plenty of excellent alternatives close by, so

friendly staff, early check in, comfortable room. very close to guggenheim museum.

of room service/food options close by

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

no room service to order some food

it was very well located, near the guggenheim museum. the room service was also good.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

very uncomfortable with little kids

paid extra because i was traveling with my kids who are 20 years old

the shuttle driver picked us up even though the plane arrived late and past his normal hours.

clean, comfortable, ample free parking, excellent breakfast.

shuttle service to and from the bilbao airport, comfortable rooms, wonderful hot breakfast included

easy access, secure parking, comfortable with all we needed

parking was included in the price

2 girls on the bar superb personalities

swimming pool as a bonus

everything in the room was nice, the play area is excellent for kids.

we had a great time when our sons visited with the grandchildren in the bar and the kids room

kids where very disappointed they couldn't swim

high-speed wifi very nice personnell complimentary coffee machine in the

good wifi

exceptionally comfy beds, good wifi in room, super friendly staff and great location.

in addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we assumed

the location on the river was very good and the wifi worked very well.

while we were there the weather was not very warm yet so pool etc

had lunch by the pool which was very average my ceaser salad had little fried chicken nuggets rather than fresh

very friendly staff, beautiful location and atmosphere. nice swimming pool.

breakfast at the terrace with sea-view made us feel great in the morning

staff were excellent, the hotel is high quality, the pool just right for a city hotel, good location for the city centre and

good breakfast , nice room ,great view

also breakfast does not start until 7

excellent choice at breakfast

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

breakfast is a little expensive