easy access, secure parking, comfortable with all we needed

parking was included in the price

great pool and outside bar area

only slight negative was lack of shade around the pool.

the pool is a great addition along with the bar and terrace

from the receptionists to the kitchen to the bar excellent team work

kids where very disappointed they couldn't swim

in addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we assumed

location and bar / restaurant

sandwiches, crisps etc, on offer at bar and restaurant

safe, bar fridge and espresso maker with pods

high-speed wifi very nice personnell complimentary coffee machine in the

it was very well located, near the guggenheim museum. the room service was also good.

no room service to order some food

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

friendly staff, early check in, comfortable room. very close to guggenheim museum.

great location with park and playground on the doorstep for kids

the cocktail bar and hotel restaurant were great, and the azian restaurant, also on the hotel premises, was

they put in twin beds for my kids

location for walking to places of interest and by cab; pool a bit small and too many kids at one time not possible to relax and have a quick swim; gym equipment ia good; food for kite

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is quite expensive but the local carpark

no gym or pool etc.

dog not allowed in the bar which was empty!! shame

everything. perfect hotel, attentive staff. excellent gym and breakfast. really lovely room

room service does not serve the full menu 24/7

clean rooms, friendly staff, coffee machine in the room, separate toilet, access to gym

jesus helped with any question or concern, to the impeccable restaurant service (with delicious breakfast), masseuse and housekeeping staff… i cannot say enough

while we were there the weather was not very warm yet so pool etc

the service in the bar the first night was terrible we waited 25 minutes for a drink which never came as they had

said hotel system showed that i didn't book with breakfast, but in fact, i book with breakfast included

occasionally have bar tender stop by pool and ask guest if they need drink

was a bit expensive but worth it)

this time we used the spa

great rooftop bar and food

ile there was a sign to order more via room service, if feels like an effort to phone down for such small items)

however, prices at the bar, for room service and for breakfast were ridiculous

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

breakfast was lovely but as we didn't want the full works we didn't have it everyday as it cost 12

terrace with views of the beach and sound of waves, breakfast was delicious and staff were super helpful, bandinka organised 2 lovely bikes to explore

is 14 euros a day and breakfast 12euro when you book in or 14 euros if you want it in the morning this is for continental

breakfast is a little expensive

price, pleasant front desc, comfortable rooms, parking undergruondm with ev charging

haven’t try the breakfast, coz we usually do not enjoy buffet, but we have had an apero at the bar and food was good

bar could have stayed open longer

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

the bar and the terrace has a nice view on the nervion river

could not connect chromecast to wifi so unable to watch netflix, amazon, etc

slow wifi, old furniture

room service was prompt and absolutely delicious, and the location couldn t be better just a

warm welcome & unexpected early check in. good breakfast

the gym could have more diverse equipment, though it's not a big deal.

there was a strike from the cleaning service during my stay...no room service...no fresh towels

breakfast, cafe bar was lovely & good value

the terrace and bistro and bar area

bar was well stocked with friendly staff

laundry service, while expensive, was one day service at no extra charge

kids gets free breakfast so that is a great

we travelled with kids, a small playing area could have been nice

great large room and room service and location close to old city and guggenheim museum by walk.

the location was great and the spa facility superb!!!

great for families and kids, close to tram for connection to metro so getting around was a breeze

excellent breakfast and tipps from receptionist; close to main atrractions and metro

location and the breakfast was wonderful

gym was

clean, friendly staff, perfect location, gym 24 hours by your room key.

evening menu was limited in the restaurant but the lobby bar served good food.

no one answers the ring for room service / house keeping

great rooftop bar with a nice

amazing breakfast, bar and of course staff

everything was great. there is a very nice bar and restaurant on top.

room service after 2nd night they did not refill anything nether shower gel nor water

room service food and breakfast is poor quality.

wifi was

guess because of covid) so couldn t eat in / get room service etc

the wifi worked perfectly too

gym was sufficient, but seemed a bit tucked away being in the basement, and has potential to be

rooftop bar was closed, but on positive side that meant we probably spent more time visiting the many

minibar, no room service

rooftop bar wasn t open which would have been to have a look but no big deal

given that we were with small kids, this was a huge hazard

thanks to amazing bar

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

the addition of the bar next door for a lovely breakfast was also fabulous

lovely staff who gave us an early check in and fab restaurant/bar

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a final touch to our stay

the apartment had a fully equip equipped kitchen including coffee, cooking oil, salt, pepper, sugar, etc

playground nearby if your kids are bored

near facilities even a playground for the kids

wifi worked really well and they're was a nice playground right down the street for the kids

kitchen fully equipped

gym not a part of the hotel but massive with excellent spa area

the kids enjoyed the snooker table

the wifi was also very poor

very handy to have outdoor pool despite having to share with gym

the pool area was closed but look nice large space when open and i missed that when booking think it is

spacious car park

comfortable room breakfast box for early departure greatly appreciated good shuttle serbice

shuttle service to and from the bilbao airport, comfortable rooms, wonderful hot breakfast included

early breakfast was delicious and abundant

clean, comfortable, ample free parking, excellent breakfast.

was spatious with fold down bunks for the kids and comfy beds

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

the little play area for kids at breakfast was fantastic

everything was great. kids friendly hotel

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme for them to wait to eat

good value for money, has all the basics, even has a gym!

close to the metro, clean room, own bathroom, friendly staff, lots of facilities like game room, gym, communal

great little solo stay, gym and facilities were great.

gym equipment could be improved, and one night the guests next door sat outside talking until 3 am,

lots of amenities. free gym, common areas, kitchen. very good location, close to metro and shop.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby