the location on the river was very good and the wifi worked very well.

safe, bar fridge and espresso maker with pods

location and bar / restaurant

in addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we assumed

high-speed wifi very nice personnell complimentary coffee machine in the

breakfast was one of the best i've ever had

we were not met by concierge, no luggage racks in room, no way to indicate room occupancy, no spa/restaurant menu available in room, spa area not fully functional

private on-site open air parking

the spa services were exceptional

staff were excellent, the hotel is high quality, the pool just right for a city hotel, good location for the city centre and

terrace with views of the beach and sound of waves, breakfast was delicious and staff were super helpful, bandinka organised 2 lovely bikes to explore

was 12,5€ extra pax and 7) for kids

is 14 euros a day and breakfast 12euro when you book in or 14 euros if you want it in the morning this is for continental

the breakfast is very good there.

staff, breakfast and facilities

easy access, secure parking, comfortable with all we needed

parking was included in the price

beds, quiet and clean room, helpful staff, nice view at swimming pool, amazing swimming pool with friendly

the pool area was lovely with comfy area for dining outdoors

sitting by the pool was also lovely, and the staff were fantastic

great selection and kids loved the breakfast doughnuts

perfect for families; my kids enjoyed the playroom

no room service to order some food

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

it was very well located, near the guggenheim museum. the room service was also good.

of room service/food options close by

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

room service

we loved the swimming pool

like 5star uk standard room service food was rubbish charged 20 euros for black coffee didn t order cold toast and

great location with park and playground on the doorstep for kids

the room service was efficient and tasty but we would have preferred eating in the restaurant

room service does not serve the full menu 24/7

- excellent breakfast - good wifi - gym was ok - free water in the

wifi was very poor and if you wanted better you had to pay

dog not allowed in the bar which was empty!! shame

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

ridiculously overpriced diabolical hotel no hotel bar open no room service empty mini bar no satellite tv extremely dated rooms paid so much extra for a terrace

the location is perfect, comfiest beds, staff is very professional, brand new facilities

the rooftop bar has a lovely atmosphere and great views

we loved the roof top bar with its fabulous view of the museum

is superb -the room is superb -the breakfast is superb -the staff is superb -the spa is

price, pleasant front desc, comfortable rooms, parking undergruondm with ev charging

haven’t try the breakfast, coz we usually do not enjoy buffet, but we have had an apero at the bar and food was good

bar could have stayed open longer

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

the bar and the terrace has a nice view on the nervion river

could not connect chromecast to wifi so unable to watch netflix, amazon, etc

slow wifi, old furniture

room service was prompt and absolutely delicious, and the location couldn t be better just a

warm welcome & unexpected early check in. good breakfast

the gym could have more diverse equipment, though it's not a big deal.

there was a strike from the cleaning service during my stay...no room service...no fresh towels

breakfast, cafe bar was lovely & good value

the terrace and bistro and bar area

bar was well stocked with friendly staff

laundry service, while expensive, was one day service at no extra charge

kids gets free breakfast so that is a great

we travelled with kids, a small playing area could have been nice

great large room and room service and location close to old city and guggenheim museum by walk.

the location was great and the spa facility superb!!!

great for families and kids, close to tram for connection to metro so getting around was a breeze

excellent breakfast and tipps from receptionist; close to main atrractions and metro

location and the breakfast was wonderful

gym was

clean, friendly staff, perfect location, gym 24 hours by your room key.

evening menu was limited in the restaurant but the lobby bar served good food.

no one answers the ring for room service / house keeping

great rooftop bar with a nice

amazing breakfast, bar and of course staff

everything was great. there is a very nice bar and restaurant on top.

room service after 2nd night they did not refill anything nether shower gel nor water

were a party of 4, 2 adults and 2 kids and the room is a bit tight for such a group, however we managed ourselves pretty well for

great to spend a night close to the airport. great breakfast from 5am.

very uncomfortable with little kids

spacious car park

service to and from the bilbao airport, comfortable rooms, wonderful hot breakfast included, restaurant next door for lunch and dinner

wifi was

nice staff and good wifi, you can easily do video

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

room service available, brakfast very tasty and a restaurant within the same building

24 hour gym was really helpful after eating so much pintxos

an early check in for us which was nice, easy check in and out, location is excellent,

the bed was a bit hard for me, also it could do with room service.

one evening i ordered pizza from the room service menu, it was ready within 20 minutes and tasted delicious

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hotel bar was very nice, good drinks and food

lovely staff who gave us an early check in and fab restaurant/bar

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

hotel bar is lovely, and used by locals too

the bar is also great

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

near facilities even a playground for the kids

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

wifi worked really well and they're was a nice playground right down the street for the kids

playground nearby if your kids are bored

the apartment had a fully equip equipped kitchen including coffee, cooking oil, salt, pepper, sugar, etc

gym, pool, lobby and room- all was great and service was all perfect

lovely reception and bar area to relax in

beautiful, nice, clean, amazing swimming pool

fast and easy wifi

kids were not allowed to use indoor pool

was spatious with fold down bunks for the kids and comfy beds

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

the little play area for kids at breakfast was fantastic

everything was great. kids friendly hotel

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme for them to wait to eat

good value for money, has all the basics, even has a gym!

close to the metro, clean room, own bathroom, friendly staff, lots of facilities like game room, gym, communal

great little solo stay, gym and facilities were great.

gym equipment could be improved, and one night the guests next door sat outside talking until 3 am,

lots of amenities. free gym, common areas, kitchen. very good location, close to metro and shop.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby