the spa did not provide any treatments

very modest spa - just a tiny sauna and a small pool, jacuzzi was not working

spa was worn and you could smell chemicals.

smell of chlorine from the swimming pool in the reception withheld us to swim in the indoor swimmingpool and to

the food bar area in the restaurant was too small, which resulted in almost constant queueing which was

day the same breakfast (except eggs - boild or scrambled or omlette but when you come to breakfast 9:15 there

breakfast wasn t the best

booked 2 rooms as we were 4 (couple + 2 kids) and asked months ago to have the rooms next to each other

cosy family run bed and breakfast, amazing local food in the restaurant

breakfast

the pool was also super handy to cool down

parking is at 1min walk from the hotel

hotel is in car free village but parking is within 2 min walk

is no real bar area as such on an evening to sit and chill and play cards we ended up sitting in the

no parking place too hot in the room: no airco pool too small

spa facilities are old and tired

spa wellness center only do massages - wanted a pedi

spa and outdoor pool

inside and outside pools, jacuzzi, spa facilities

two exterior pools and an indoor pool plus a jacuzzi and spa facilities

the beach is just few meters away and after a swim you can stop at the hotel spa and get yourself warm at the

pool area and spa area were very clean and nice

indoor and outdoor pool and spa with sauna and steam room

excellent at all hotel locations, 3 a la carte dinners that was really worth it a free room safe, spa robe and

nice breakfast options and this is why i feel the value for the money was very good, also because spa was included

pool was closed due to some repairs or damages, the spa access should have been free and shouldn t be a paid

loved the spa facilities and amenities, in addition to the ridiculously photogenic infinity pool

it was extremely comi and spacious with an awesome view

the pool was tranquil, food was perfect and the spa was gorgeous, modern and professional

the luxurious spa offers many treatments and therapies, providing a relaxing and rejuvenating experience

room is very nicely decorated, comfortable, spacious, clean, quiet and has amazing view of the ocean

in addition, the hotel was very easy to get to and parking facilities were excellent

the engenho velho solely because it is adults only - like most adults we are not travelling with kids; and do

the room is spacious, with a wonderful view of the pool, the sea and the sunset

is is listed as a 4-star property on google maps) :( the property is/was advertised as non-smoking, yet there

everything was perfect - staff, spacious hotel room, spa area, location, bfast was amazing - so much choice

the spa facilities are closed to the reception.

also put spa robes and slippers for going to swimming pool in room

we didn't get to use the indoor pool and spa facilities, though they looked clean and well maintained (it was

great variety of food on breakfast, spacious and clean room, good spa area with swimming pool and sauna

didn't explain the property and amenities to us so we didn't know there was a beautiful pool and spa area until

absolutely everywhere, and cleverly tucking stairs out of sight that lead you easily through the spaces

two days of staying at the hotel, we discovered the gorgeous pool and spa area with 180 degree views of the

perfect location with amazing views and the pool/spa area were second to none

beautiful gardens, spa facilities, pool, onsite restaurant was exceptional

my husband loved it we will return again same room i hope so clean and tidy wonderfull staff spa

i have very big problem with the situation that we couldn't use a spa even if it's in description of hotel

good breakfast and great spa area

there is a bar at the third floor which offers a nice view

we also used the laundry service and they did it the same

free breakfast was delicious

located hotel next to natural swimming pools, clean room with minimum necessary facilities and a balcony

breakfast was good, hotel was very clean

ants in the room, no wifi in the room, hard to find a parking space

there was not enough light in the room for reading. wifi only in reception and restaurant.

and spa could do with some improvements but it s genuinely the only small fault i had with the hotel

nice rooms, welcoming staff + the spa and breakfast

hotel has everything you need for a spa vacation

dinner and spa could do with some improvements but it s genuinely the only small fault i had with the hotel

great spa facilities and the restaurant has lovely food

was amazing, kettle and drinks in room, bottle of bubbly on ice in room waiting fro us, spa area was v good food

the view was extraordinary, the staff was very kind and the spa also great

the spa facilities added an extra magical touch to the experience

to the sea and natural pools was so beautiful the room was comfortable breakfast was great the spa facilities

wonderful welcome with a madeira cocktail and a bottle of jade sparkling wine plus leaving gifts of madeira

room was clean, breakfast and dinner (vegetarian) was alright and staff was friendly

breakfast was excellent so ignore previous poor reviews

good breakfast and dinner. enough parking space. our room had a nice view.

breakfast coffee - not good ud83dudc4e

breakfast food was great

views, spa and garden facilities, breakfast, staff

great spa facilities too as we did quite a lot of hiking so the jacuzzi, sauna and pool were very much

lastly, the lack of clear communication about the one-hour limit for free spa access was frustrating

called a spa resort but facilities were not great, max 2 people to enjoy

the quietness and zen athmoshere, the spa area, the views

spa facilities are very good

the pool and spa area was a nice treat after a day of hiking

comfortable hotel with nice swimmingpool, garden, jacuzzi, spa the breakfast is amazing

spacious room with a garden view

spa area is great, pool is big and heated (around 27c), sauna is clean

top that off with a very friendly staff, clean pool and that made that we had a very pleasant stay at this

staff was super helpful and lovely, and the parking amenities were great

rooms serviced everyday and you get bath gels, shampoos and body cream etc, safety box in room, parking onsite

there's a pool bar open all day and a restaurant open in the evenings (you need to book)

it was lovely, quite aria, awesome ocean view, great stuff, warm pool. great experience!

excellent spa facility and additional massage

view, great spot for hiking around valley of the nuns, service, friendly staff, spa etc

cozy pool and spa area too

the jacuzzi at the spa is so nice

was absolutely amazing, dinner at the restorant was deliciuos - must visit, breakfast, room & spa was lovely

spa facilities limited. nice pool on roof tho.

quality of breakfast cofee

food was amazing and the view luxurious they were really accommodating with the bags and a late check out with

the breakfast was very enjoyable with a nice overall selection of great quality food and even a bottle

great view from the room, very nice breakfast and very friendly staff

room service menu not great either

beautiful view from the hotel. kind receptionist, ms monica. abundant breakfast. free parking.

the breakfast the dinner the room was amazing

amazing swimming pool

that swimming due to stones and rocks should be very dangerous here, but you can use swimming pool

nice breakfast with ocean wien (i would only add vegetables) cozy room, clean

the staff, the breakfast, the location, the free parking and beach towels, the everiday cleaning and the views

hotel is bit outdated but clean .breakfast was really good.

the hotel is out of town but has free parking for your rental car and a bus stop into funchal nearby

room we stayed in was located at the second flor and there was no wifi in the room, only in public areas, we

staff variety of food available snackbar spa and indoor pool

offer massage at spa area

, spacious , the buffet was really good, and the hotel has a lot of options as well the pools areas ,

the spa area is serene

all the soft drinks are not even coke or pepsi, so every drink we had was just awful, spa ran out of beach

there is free wifi for work, closeness to ocean for taking a relaxing swim

very good breakfast exelent location

lovely view from our room and grounds and pool we're very pretty

there were long queues for the bar in the evening

not heated, very outdated property, no room service or access to food outside of meal times

hotel spa is quite simple, but ok.

each block was easily to locate and get around food was great swimming pool was great spa facilities were

location, staff, breakfast, spa comfy beds and black out curtains

everywhere very clean - room, lift, reception, spa

we really loved the views, the pools and the spa treatments

there was a lot of space

excellent restaurants marvellous pool and spa and very comfortable rooms

spa treatments all over 110

the spa area is nice and the jacuzzi positioned toward the

the spa was a lovely place to relax after a day walking in the mountains

rooms nearby, spa and pool facilities good, as was breakfast

special thanks to the pool/spa staff

location, spacious rooms, indoor and outdoor pool, spa centar

comfortable beds, access to internal swimming pool, spa and all with warm towels for free

breakfast, nice service, big hotel but you dont feel crowded, central, close to a mall, also nice spa with pool

the spa area is not well designed: it lacks a logical flow sauna shower relaxation area

i will be coming back with my partner and to also do a dual stop over in your spa hotel on porto santo

gym equipment was very old and the multi gym somewhat dangerous

shuttle bus timings such that you have to return to hotel late afternoon which can trap you into an

the gym was very poor i didn t bother using it

new place and we love little spa they have and roof top ud83eudd29breakfast very good ud83dude0a very nice

decorated, excellent location, super friendly and professional staff, excellent restaurant and spa facilities,

the reception staff and the spa manager

great building and supuerb rooms. lovely spa and pool. breakfastfast was excellent.

spa could ve been better. water overflow from indoor pool made floor slippery at times

hours for the pool inconvenient , spa and gym - open at 8 am, closed at 8pm, breakfast at 7 - it could be earlier

the spa was not accessible because fully booked

hotel itself is absolutely beautifully kept, with a gorgeous view of the water, lovely pool and spa facilities

barbora from spa recetion and last but not least abu who was making great cocktails thanks a

left at reception suicase was taken to my room when room became available, they have lockers in spa i had room

pool area, spa and gym

no spa no vacancy for massage

young chap at the pool/spa was very unfriendly

a little surprised that so few people used the bar later in the evening, however we have never holidayed so

the cooked breakfast could have been hotter.

the spa was great and clean

spa and swimming pool areas were great and big plus for finnish sauna

spa area (with sauna) included in the price

fabulous comfortable spa with massive & vigourous hydrotherapy pool, spacious turkish

spa could be a little bit cleaner (especially floors).

we had a massage at the spa which was definitely the best we've ever had

good food. very nice spa facilities. great place.

room was airy, spacious and great for a couple

lovely indoor pool and spa

- we had partly-sea view room and there was a construction going (but not too loud) - the gym is very small,

gym was old and incomplete, and the spa had some broken/unavailable facilities

to find something i didn t like but if i had to it would be that spa area wasn t open long enough

not make use of swimming pools nor spa but they both looked fine

the spa is great

spa facilities were great and we used them most days

good facilities and very friendly staff. spa was great

the pool and spa area was great

advertise the spa and the tennis court, but when you get there you need to pay extra to have access

spa centre was very poor and treatments average at best

massage in spa was excellent and very good value

the spa was lovely, but needed some maintenance.

bar at the reception and spa downstairs

available to answer questions and even after checking out allowed us to shower and freshen up in spa facilities

the breakfast was nice and the spa treatment was amazing

the spa was beautiful there is a charge to go in but well worth it me and my partner had the place to

no spa in hotel

the bar was not open much, the gym & spa were not open

sea view, large self catering room split into bedroom and lounge kitchen area, 2 balconies

staff, wifi, location and renew pool facilities

entertainment or bar daily

it is a ashamed the spa was so booked

spa treatments- a bit expensive compared to the level of expertise

multiple indoor and outdoor pools, hot tubs, gardens, table tennis, mini golf, spa etc

children) and there is one large pool (heated and indoor/outdoor) that is specifically for the spa area

the spa pool was warmer on cooler days eventho i used the outdoor spectacular infinity pool almost

, : the main reason i chose this hotel was the advertised spa area with

spa was closed during our stay

loved the hotel as it had everything you would need, spa & indoors and outdoors pool, gym, organised activities

property was reasonable spacious

the indoor pool and spa are so warm, you could spend all day in there

a very bad smell, even worse accompanies us when we enter the hotel from the next located pool or spa lounges

clean and comfortable spacious room with very good housekeeping every day great views from room location all

parking space of the hotel for 15cars maximum 3

spa lady disappeared in the afternoon, though it was during her working hours

says that there is a spa and wellness center, but is not (just room for massages) have to wait in a queue for

a nice pool area with a bar, tennis court and a spa and all of the hotel was kept immaculately clean, staff

spa being open

spa and pool

great location. spa massage was really good.

a nice spacious, clean bathroom with powerful shower, overhead and handheld option

there is both an outdoor pool and an indoor one in the spa area

good breakfast, and spa facilities for this price

spa area had good showers as well

area, the free wifi, the complimentary water in the lobby, the online check-in, the kitchenette, the

the parking: very tight parking especially the underground garage.

spa and jacuzzi was far from each another, but jacuzzi has wonderful views

spacious room with ocean view, king size bed with a topper

very nice spa and the rooms even tho being a little oldish, felt super cozy.

spa hours - not a massive issue but i didn t get to enjoy the spa cause they were closed on

there were several spa features

location is quite a way from the city centre, some places would need updating (spa area, bathroom in the rooms

stunning location. beautiful pool and spa and gardens.

terrace gardens views pool spa area very friendly and welcoming staff

water in the indoor pool was cold, the jacuzzi, sauna & spa didn't operate at the time, so it looked like some

was disappointed to find that the spa was deactivated, as i was expecting to do a spa day on my birthday and

hotel with a great breakfast, pool, sunbeds, a sauna (at no extra charge), and spa services (chargeable)

the facilities were fab, including the gym and spa rooms

i made use of the pool and spa facilities which was an added bonus

spa shuts too early at 7pm

the spa area was great, made by booking (no extra cost) meant that it was a private experience, and the

spa is non-existent massage requires 48 hour notice and there is no info on their website to

the spa was not functionning so no much to do in the cloudy days (the island is amazing, a lot of

spa is a joke for a

they remodelled the spa area and could simply have put in a small change room too

small spa area, gym even smaller

though hotels entrance and spa look very good, rooms and pool area are outdated and would benefit from an update

staff, excellent location, spacious rooms

spa massage. balcony, mine was in the sun. breakfast was ok. food replaced quickly.

good public areas including very spacious library

my spa treatment was the highlight

location, public transport, easy car parking in garage, sea view and park, more restaurants, spa &

vegetarian food excellent. spa was wonderful.

we enjoyed everything in the property including the spa facility.

to the reviews we had read prior to booking - amazing buffet for breakfast in particular - great spa facilities

with excellent facilities: room, restaurants, spa and gym

truly beautiful, including a mini botanic garden, beautiful historic house , wonderful pool and spa area

think a spa would make it perfect

one thing to be noted is that the hotel does not have a 'secluded' wellness/spa area and does not offer massage

the hallway and reception areas were lovely, the pool was great and the bar area lovely to sit in after arriving

to the town, selection at breakfast, very comfortable room, very helpful staff, swimming pool and bar area,

rooms and public spaces all very clean and felt luxurious to us

hotel is in an excellent location, the rooms were very spacious and very confortable

the hotel is right next to a beautiful park the hotel also has spa facilities and provides the towels and robes

thought spa prices a little expensive. some of the evening entertainment was not very good.

i could still use the poolside after checking out and use the spa facilities to get ready for my flight later

pools and gym/spa facilities superb

doesn't feel crowded, plenty of space round the pool with shade

good pools, but a very dated gym

hotel is overall nice, plenty space for the kids to run and have fun

i wish the the outdoor pools had been heated. it was just too cold to swim in them in december.

excellent service, great views, amazing rooms, spa and pools are great.

breakfast, spa and location

direct access to the sea was fantastic and the spa area was lovely

there was a lovely warm spa pool with an inside and outside section, meaning you can swim from one to the other

but you can use the facilities after this- we had a late flight so took advantage of the amazing spa & treatments

were there 5 days and could not get a reservation in the spa nor the michelin restaurant

high quality of service in all areas of the hotel - reception, spa area, room cleaning, restaurant and pool

breakfast was excellent

quality of service in all areas of the hotel - reception, spa area, room cleaning, restaurant and pool

the food at the pool was below par

faculties such as pools, spa good

pools to swim, outdoor and indoor, also spa, jacuzzis, sauna, steam

are very dated , spa area of poor quality and not at the level of a 4 stars

the indoor swimming pool was great as too cold for the outdoor pool in winter

extra big thank you to sophia at reception , lucia and hamsa at the pool bar who all made me and my partner

fabulous spa and gym and everyone went the extra mile to make our stay fabulous

good spa and restaurant

she went to the gym and spa every day

spa was fantastic, expensive but good value

the spa was also exceptional and all of the staff excellent especially the shiatsu massage

our room was spacious and featured a good-sized balcony overlooking the attractive gardens

the spa needs improvement

to offer; there s a small gym and nice game room with ping pong, billiard and chess and a nice spa as well as

i definitely recommend you to try the spa - such a relaxing experience

luxurious experience at this hotel with helpful staff, clean facilities, 2 pools, a spa and a well cleaned

the spa and swimming pool were great

the reception, bar, restaurant, pools & spa were all just totally amazing ud83eudd29

thanks to the big windows in the room, but also the restaurant and spa and swimming pool

breakfast was top notch and on a rainy day you can enjoy the hotel's spa with a proper sauna

we used the spa facilities and had a massage all of which was very good

the room is spacious, light and reflects the blue hues of the sea view

the spa and the pools need renovation.

it's a good hotel with slightly dated spa facilities

the spa also offers amazing massages - tried and tested

the spa pool is shallow perfect for children but they only let them in during a small window

the room was a haven of comfort, featuring a private swimming pool with ocean views

the private concierge messenger was a bit late with our room service at the day of departure but they made up

the spa was unavailable and we ended up being charged over double to use the adjacent sister hotel

also the spa facilities

spa wasn t open on the days we were there but wasn t the end of the world as the other facility

sunbathing area & facilities - very welcoming staff on arrival and throughout the stay - great breakfast choices

loved our room, it was an upgrade with a larger balcony and kitchen

feels like you're at a small resort with lots of restaurants (including fine dining), great pool, spa and bars

the spa was the biggest i have ever seen

i don t understand why the spa is cost extra for guests?

spa price should be included in stay the jacuzzi could be warmer - always like warm indoor pool was

staff overall (desk staff could be a bit more friendly) very clean hotel great breakfast spa is stunning and

i used some spa services and was very happy with the quality of services

great that spa access is included for free

location, staff were very friendly and helpful, it was so nice that we extend the stay, the spa facilities are

modern comfortable and clean rooms spa facility pool & restaurant & bar gym very modern with a great vibe great

lovely small spa (with amazing treatments by maria - thanks) and both poolareas are amazing

the wifi in the room was quite weak, but fine everywhere else in the complex

you can use the main and mar hotels, beautiful pool with plenty of loungers and towels provided

very professional, helpful and friendly staff (receptionists, cleaning staff, restaurant and bar staff, swimming

free parking, walking distance to main attractions

very good on-site parking facilities

indoor pool and spa is nice, although for me the water was a bit cold

staff were very accommodating. spa and rooftop pool were amazing as well.

the sauna, and the pool were a bit cold in the turkish spa area.

the views were breathtaking, the pool was huge and had lots os space to rest, and the architecture of the hotel

the roof top pool was a dream as well as the spa inside

amenities were fantastic, specially the spa great breakfast buffet excellent staff

the jacuzzi in the spa was also not warm enough

- didn't like that you had to go to reception every time to get a pool, spa or gym towel, & that you had to go

-the rooftop is really great - a lovely space to be in, comfy cushions on the sunbeds

spa was a little cold but staff amazing and felt amazing after treatments,due to covid the hot tub

has potential and space to upgrade with full spa facilities but all a little tired and underwhelming at the

breakfast was decent, the sandwiches that you can serve at the hotel bar are amazing

hotel garden is beautiful and has good amount of parking spaces

mediocre to bad wifi in an otherwise great hotel might have kept them from a 5 out of 5 rating

good quiet bar and dining available if you want to stay in the hotel for the evening

spa and sauna only work part time

location, nice view on the marina, good design rooftop pool spa and fitness area, very good breakfast, friendly

i love the fancy style of the facility and also the deck with the pool and spa on it

hot tub was a big plus for this hotel, as we celebrated our anniversary and expected a spa hotel

and let's not forget the infinity pool and plentiful supply of sun loungers and parasols

the spa facilities were great and it was good to be able to unwind after a day of many activities

the spa and sauna experience was very disappointing

modern and spacious rooms with comfortable beds friendly and professional staff, speaking english

spa was very pleasant and relaxing

gym/pool/spa were great

con not working room to dark no drying facilities no room to swing a cat at breakfast wifi poor spa not in use

location - 10 minutes from the coastline, rooftop breakfast with a view

the rooms were clean and breakfast was ok

the rooftop terrance had a bar but wasn t used and it didn t look like it had been used in a while, that

the wifi was very very slow

location friendly staff large breakfast selection, relaxing spa and nice pool area, never too

free spa admission with a steam room and turkish bath complimentary

that the gym is only accessible if you are paying for a spa treatment, this should be open to all guests

they have a spa area with really great pool (heated

greeted with champagne to the wonderful food and bars offered within the hotel to the outstanding spa staff, we

is no spa and the pool is very small hence i would say calling the hotel a spa is misleading

the little spa area and pool, another highlight, you get to book for an hour an have it completely to yourself

pool and spa area is very disappointing

pool and spa lacking in facilities

we didn't use all the facilities but the spa had a lot of options for massages which we unfortunately missed

was good , bed was comforttable and very nice place for pool

loved the nice pool, with a perfect view around an the cool bar where we could have a drink sitting on a barchair

not real bacon at breakfast or at least it didn t look like

didn t work at 4 pm, the bar too

the swimming pool is tiny but probably ok for kids