the weather wasn't great during our stay, but otherwise the pool area would have been a vibe

breakfast room ambiente

parking is very convenient, there are parking spaces directly outside and also in the underground

parking is comfortable, on site hotel (not covered) at the entrance

pool & breakfast

spa facilities limited. nice pool on roof tho.

food was amazing and the view luxurious they were really accommodating with the bags and a late check out with

hooks for towels and long jackets, small space in the bathroom, early closing hours of the bar and instant coffee

room service was too early in the morning

the sun terrace was spacious with a lovely pool plus a supply of pool towels for guest use so no need for wet

breakfast was quite standard, similar to what you usually get in many european hotels

beautiful views , extremely clean . nice pool with a good bar with meals

breakfast was really amazing

so was the breakfast

would be nice to offer complimentary water or pop in the bar fridge

room we stayed in was located at the second flor and there was no wifi in the room, only in public areas, we

no menu for room service

lack of available facilities e.g. bar open

easy parking, calm pool area with drinks, no kids around

tv and pool weren t working

here expecting a relaxing all-inclusive spa getaway, but it fell flat on every promise

the spa area is serene

staff variety of food available snackbar spa and indoor pool

the spa can be improved

offer massage at spa area

very good breakfast exelent location

swimming pool was great plus the jacuzzi (where we always stayed ud83dude02) we will definitely coming back

lovely view from our room and grounds and pool we're very pretty

with her and both evening gentleman lovely and friendly bruna n other girls doing yoga n aqua gym classes such

calm hotel, not many kids were there, good place to relax

spa facilities are very good

the pool and spa area was a nice treat after a day of hiking

comfortable hotel with nice swimmingpool, garden, jacuzzi, spa the breakfast is amazing

times of the spa area (closes at 9) surprised us

quiet retreat with organic gardens, lovely spa and charming staff

spa was be to accommodate in short notice

each block was easily to locate and get around food was great swimming pool was great spa facilities were

the spa facilities were not big enough to accommodate all the people who could be using them (although

location, staff, breakfast, spa comfy beds and black out curtains

hotel spa is quite simple, but ok.

the spa area is not well designed: it lacks a logical flow sauna shower relaxation area

i will be coming back with my partner and to also do a dual stop over in your spa hotel on porto santo

garden, flowers, garden view, big bed, piano which we can play, pool bar with dinner

courtesy shuttle service to funchal city center (according to schedule times only).

breakfast, nice room

location, spacious rooms, indoor and outdoor pool, spa centar

breakfast, good location with free trips to the center of the city by the hotel bus, and also the spa facilities

comfortable beds, access to internal swimming pool, spa and all with warm towels for free

rooms nearby, spa and pool facilities good, as was breakfast

special thanks to the pool/spa staff

the spa was a lovely place to relax after a day walking in the mountains

the staff and the atmosphere,ud83dude01 and the spa ohmy! heavenly ud83dudc4c

if somebody uses the spa in the afternoon and

the spa area is nice and the jacuzzi positioned toward the

room, enough for a family with two small kids without anytime feeling crowded; excellent pools, spa and training

the reception staff and the spa manager

decorated, excellent location, super friendly and professional staff, excellent restaurant and spa facilities,

new place and we love little spa they have and roof top ud83eudd29breakfast very good ud83dude0a very nice

great building and supuerb rooms. lovely spa and pool. breakfastfast was excellent.

spa could ve been better. water overflow from indoor pool made floor slippery at times

hours for the pool inconvenient , spa and gym - open at 8 am, closed at 8pm, breakfast at 7 - it could be earlier

the spa was not accessible because fully booked

barbora from spa recetion and last but not least abu who was making great cocktails thanks a

hotel itself is absolutely beautifully kept, with a gorgeous view of the water, lovely pool and spa facilities

left at reception suicase was taken to my room when room became available, they have lockers in spa i had room

no spa no vacancy for massage

pool area, spa and gym

young chap at the pool/spa was very unfriendly

a little surprised that so few people used the bar later in the evening, however we have never holidayed so

the breakfast was outstanding

good food. very nice spa facilities. great place.

room was airy, spacious and great for a couple

we had a massage at the spa which was definitely the best we've ever had

lovely indoor pool and spa

the breakfast was sensational with loads of offer

fabulous comfortable spa with massive & vigourous hydrotherapy pool, spacious turkish

spa area (with sauna) included in the price

the spa was great and clean

is definitely not cheap, considering that they have a spa and a gym included it s a good value and kids can

very relaxing areas, spa nad pool amazing

spa facilities were great and we used them most days

the spa is great

to find something i didn t like but if i had to it would be that spa area wasn t open long enough

we enjoyed the spa area and had a lovely massage

food was lovely, spa facilities were amazing and the rooms were spacious. indoor pool was warm.

spa centre was very poor and treatments average at best

advertise the spa and the tennis court, but when you get there you need to pay extra to have access

good facilities and very friendly staff. spa was great

massage in spa was excellent and very good value

the pool and spa area was great

the spa was beautiful there is a charge to go in but well worth it me and my partner had the place to

the spa was lovely, but needed some maintenance.

available to answer questions and even after checking out allowed us to shower and freshen up in spa facilities

bar at the reception and spa downstairs

the breakfast was nice and the spa treatment was amazing

the bar was not open much, the gym & spa were not open

no spa in hotel

we didn't have any problems with parking during our stay for 4 days

liked the size of the room and the kitchen facilities

the wifi didn't always work

, : the main reason i chose this hotel was the advertised spa area with

the spa was closed and food was nothing

the sauna was really small and uncomfortable and the spa area was lackluster

spa was closed during our stay

property was reasonable spacious

children) and there is one large pool (heated and indoor/outdoor) that is specifically for the spa area

spa treatments- a bit expensive compared to the level of expertise

the hotel has great pools, buffet breakfast and also spa facilities

multiple indoor and outdoor pools, hot tubs, gardens, table tennis, mini golf, spa etc

spa was beautiful, treatments were great

spa lady disappeared in the afternoon, though it was during her working hours

from estrada monumental on foot but it requires a bit of an uphill obstacle course through the spa building or

says that there is a spa and wellness center, but is not (just room for massages) have to wait in a queue for

parking space of the hotel for 15cars maximum 3

clean and comfortable spacious room with very good housekeeping every day great views from room location all

a nice spacious, clean bathroom with powerful shower, overhead and handheld option

spa and pool

a nice pool area with a bar, tennis court and a spa and all of the hotel was kept immaculately clean, staff

great location. spa massage was really good.

spa being open

spacious room with ocean view, king size bed with a topper

there were several spa features

spa hours - not a massive issue but i didn t get to enjoy the spa cause they were closed on

soulless amount of very slippery surfaces in pool, spa areas and in shower area in room very dangerous very

indoor pool, spa and gym where also really nice and brand new

there is both an outdoor pool and an indoor one in the spa area

good breakfast, and spa facilities for this price

spa area had good showers as well

not working so they replaced it and this one was so old it blew the electrics in the room - late at night on

room size was good, fully equipped kitchen

i made use of the pool and spa facilities which was an added bonus

hotel with a great breakfast, pool, sunbeds, a sauna (at no extra charge), and spa services (chargeable)

the spa area was great, made by booking (no extra cost) meant that it was a private experience, and the

the facilities were fab, including the gym and spa rooms

spa shuts too early at 7pm

spa is non-existent massage requires 48 hour notice and there is no info on their website to

they remodelled the spa area and could simply have put in a small change room too

small spa area, gym even smaller

spa is a joke for a

the spa was not functionning so no much to do in the cloudy days (the island is amazing, a lot of

my spa treatment was the highlight

spa extra money and needed booking! lifts small. tv didn't speak any english.

to use the spa (jacuzzi, sauna) it's 10 per person for 3 hours, i think this should be free

staff, excellent location, spacious rooms

we could not use the spa option as we went out for hiking during the day, and it had a short time period when

water in the indoor pool was cold, the jacuzzi, sauna & spa didn't operate at the time, so it looked like some

the spa would of been open, this place would of been fabulous

terrace gardens views pool spa area very friendly and welcoming staff

location is quite a way from the city centre, some places would need updating (spa area, bathroom in the rooms

spa facilities as in the process of being renovated

vegetarian food excellent. spa was wonderful.

to the reviews we had read prior to booking - amazing buffet for breakfast in particular - great spa facilities

the spa really needs to be refurbished, but treatments ok! :-)

the choice of pools and the spa resort definitely a plus

with excellent facilities: room, restaurants, spa and gym

hotel had everything we needed - great breakfast buffet, comfortable room, lovely pool areas and spa - we loved

i could still use the poolside after checking out and use the spa facilities to get ready for my flight later

rooms and public spaces all very clean and felt luxurious to us

the hotel is right next to a beautiful park the hotel also has spa facilities and provides the towels and robes

thought spa prices a little expensive. some of the evening entertainment was not very good.

pools and gym/spa facilities superb

the happy hour in the winter garden bar was good value for money as i enjoyed several glasses of bloody mary

breakfast was great as there was so much choice

2 ring kitchen and tv was good

pools and gym/spa facilities superb

excellent service, great views, amazing rooms, spa and pools are great.

spa to share with naked people. shower wasn t working in the spa.

our personal highlight was the unwind together session we booked at the spa - just fantastic and amazing

there was a lovely warm spa pool with an inside and outside section, meaning you can swim from one to the other

i managed to fit a spa between the activities ( excellent as well)

were there 5 days and could not get a reservation in the spa nor the michelin restaurant

high quality of service in all areas of the hotel - reception, spa area, room cleaning, restaurant and pool

breakfast was excellent

the food at the pool was below par

seaview, amazing infinity pool and excellent and affable service

faculties such as pools, spa good

pools to swim, outdoor and indoor, also spa, jacuzzis, sauna, steam

are very dated , spa area of poor quality and not at the level of a 4 stars

there are a couple of bars though they don t tend to get busy so sometimes you have to track down a staff

the bars were mostly shut, cocktail bar never open and pool bars never open, despite excellent weather

spa was fantastic, expensive but good value

good spa and restaurant

i thought the spa was expensive and the list of treatments should have the prices displayed.

she went to the gym and spa every day

breakfast around the pool area terrific and helpful reception / concierge service great spa very good food on

view, great spot for hiking around valley of the nuns, service, friendly staff, spa etc

was absolutely amazing, dinner at the restorant was deliciuos - must visit, breakfast, room & spa was lovely

the spa and the gym were great too - we had it to ourselves

the spa was very cosy and provided needed relaxation after all the hikes in madeira

the jacuzzi at the spa is so nice

truly beautiful, including a mini botanic garden, beautiful historic house , wonderful pool and spa area

one thing to be noted is that the hotel does not have a 'secluded' wellness/spa area and does not offer massage

think a spa would make it perfect

the hallway and reception areas were lovely, the pool was great and the bar area lovely to sit in after arriving

great breakfast (with very relaxed timings which suited us well :-)

luxurious experience at this hotel with helpful staff, clean facilities, 2 pools, a spa and a well cleaned

the spa experience was amazing

the spa needs improvement

to offer; there s a small gym and nice game room with ping pong, billiard and chess and a nice spa as well as

our room was spacious and featured a good-sized balcony overlooking the attractive gardens

breakfast was top notch and on a rainy day you can enjoy the hotel's spa with a proper sauna

thanks to the big windows in the room, but also the restaurant and spa and swimming pool

the spa and swimming pool were great

pool and spa are very well equipped too and the staff is kind and helpful

it was great to have access to indoor, outdoor and the spa facilities all included in the cost

gym has been relocated and not really adequate and similarly parts of spa out of action

the room is spacious, light and reflects the blue hues of the sea view

the spa and the pools need renovation.

the spa pool is shallow perfect for children but they only let them in during a small window

the spa also offers amazing massages - tried and tested

the room was a haven of comfort, featuring a private swimming pool with ocean views

the private concierge messenger was a bit late with our room service at the day of departure but they made up

also the spa facilities

the spa was unavailable and we ended up being charged over double to use the adjacent sister hotel

spa wasn t open on the days we were there but wasn t the end of the world as the other facility

the only thing i did not like is shabby gym.

i was only able to have one meal at the hotel other than breakfast, however there are many great restaurant's

feels like you're at a small resort with lots of restaurants (including fine dining), great pool, spa and bars

the spa was the biggest i have ever seen

spa price should be included in stay the jacuzzi could be warmer - always like warm indoor pool was

i don t understand why the spa is cost extra for guests?

spa facilities were amazing

lovely small spa (with amazing treatments by maria - thanks) and both poolareas are amazing

location, staff were very friendly and helpful, it was so nice that we extend the stay, the spa facilities are

it's in a great location, it's clean, the rooms have a view, the spa is fantastic and, of course, the staff

spa included in the room rate

i used some spa services and was very happy with the quality of services

room service while we were isolating

the walk was a pretty one, down a wide avenue past the casino and a gorgeous garden with a multitude of flowers

balcony no iron( they have laundry but at a very expensive price) mattress hard as a rock pillows terrible staff

is tired- in need of a spruce up- beds are comfortable (my pet hate are bad beds) but stuff like, need an iron

wifi in the room was a bit spotty; we needed to move around to find a place where the connection

staff were very accommodating. spa and rooftop pool were amazing as well.

the sauna, and the pool were a bit cold in the turkish spa area.

the views were breathtaking, the pool was huge and had lots os space to rest, and the architecture of the hotel

indoor pool and spa is nice, although for me the water was a bit cold

the roof top pool was a dream as well as the spa inside

-the rooftop is really great - a lovely space to be in, comfy cushions on the sunbeds

the jacuzzi in the spa was also not warm enough

the spa and treatments amazing

spa was really nice everything clean

amenities were fantastic, specially the spa great breakfast buffet excellent staff

i love the fancy style of the facility and also the deck with the pool and spa on it

spa and sauna only work part time

hot tub was a big plus for this hotel, as we celebrated our anniversary and expected a spa hotel

location, nice view on the marina, good design rooftop pool spa and fitness area, very good breakfast, friendly

great room service

that the gym is only accessible if you are paying for a spa treatment, this should be open to all guests

greeted with champagne to the wonderful food and bars offered within the hotel to the outstanding spa staff, we

we really enjoyed the spa and they even surprised me with a birthday surprise ud83dude0d parking was available

free spa admission with a steam room and turkish bath complimentary

spa is great

con not working room to dark no drying facilities no room to swing a cat at breakfast wifi poor spa not in use

the rooftop terrance had a bar but wasn t used and it didn t look like it had been used in a while, that

the rooms were clean and breakfast was ok

relaxed atmosphere at breakfast--loved the pastries & the walnut & raisin bread was a real treat

location - 10 minutes from the coastline, rooftop breakfast with a view

small and calm hotel, great bali and spa feeling

is a very nice place, we specially appreciated the sauna/spa section

lastly, the lack of clear communication about the one-hour limit for free spa access was frustrating

called a spa resort but facilities were not great, max 2 people to enjoy

the spa and the sunset after madeira hikes its exactly what you wished for

pool and spa area is very disappointing

spa treatments also have to be pre-booked

is no spa and the pool is very small hence i would say calling the hotel a spa is misleading

the spa area, only has a small pool, nothing else

nice indoor spa pool available for sole use by appointment

car parking in house

breakfast was repetative but substanstial, enough choice

location with parking, close to everything, great breakfast, attentive and helpful staff

comfortable quiet room. helpful friendly staff. great roof terrace bar and pool.

nice room. swimming pool very good

modern and spacious rooms with comfortable beds friendly and professional staff, speaking english

spa was very pleasant and relaxing

the spa facilities were great and it was good to be able to unwind after a day of many activities

the spa and sauna experience was very disappointing

gym/pool/spa were great

has potential and space to upgrade with full spa facilities but all a little tired and underwhelming at the

pool would have been nicer slightly warmer - bit hard getting in as felt so cold

at the breakfast buffet the hot selection was barely warm.

wonderful location, nice pool, great value for money

the hot tub next to the pool was broken. the gym is poor.

other guests gave recommendations & told us about spa & rooftop terrace

the staff were so friendly and the spa is excellent

this was also topped off with the most incredible spa

spa reception was not manned, so a bit confused about towels etc

facilities with indoor and outdoor pools, a relaxing spa and beautiful gardens including a stunning roof terrace

you also have spa services if you're interested

the staff is very kind and the breakfast is delicious

location to various interesting places on the island, free private parking, high-quality wifi, fragrant white

view from both the room and the garden/terrace, the amazing breakfast, the location close to the old town

the rooms were wonderful with a little kitchen and lots of food available (you did have to pay)

that night the air con was remarkably fixed * room- supposed to be a suit but the spare beds were left out in

the fitness suite and the spa facilities are dirty and not acceptable

sadly spa was closed for covid

no kettle or tea coffee making facilities in room. spa didn t look enticing at all

also the spa and the gym were not available during our visit

is a lovely hotel with beautiful gardens, spa treatments available, excellent restaurant and wonderful staff

plenty of space to relax by the pool and the garden next to it

food in the restaurant was expensive, spa treatments were expensive

the spacious room is very clean and has a splendid bay/ocean view

we enjoyed the beautiful garden, swimming pool, and a sauna

swimming pool facility and spa is old.

the spa was excellent, really high quality treatments

our room was spacious, elegant, and very comfortable, with a stunning bathroom and excellent amenities

the spa was rated by my wife as one of the best massages she ever had

nice surroundings, wonderful breakfast and food, great service

bus stop in front of the hotel, plus ample parking for those travelling with a vehicle

good breakfast and friendly staff

we then went for breakfast which i would describe as basic but completely perfect to set you up for the day

dinner and breakfast buffet was ok too

in addition there is a coffee bar included so in case you're coming back from hikes in the afternoon, you can

the pool and spa are wonderful, and the view is breathtaking

fantastic spa and stunning views

didn't explain the property and amenities to us so we didn't know there was a beautiful pool and spa area until

beautiful gardens, spa facilities, pool, onsite restaurant was exceptional

absolutely everywhere, and cleverly tucking stairs out of sight that lead you easily through the spaces

it had a nice pool and spa on the first floor

great variety of food on breakfast, spacious and clean room, good spa area with swimming pool and sauna

everything was perfect - staff, spacious hotel room, spa area, location, bfast was amazing - so much choice

we didn't get to use the indoor pool and spa facilities, though they looked clean and well maintained (it was

the spa facilities are closed to the reception.

couple for 1 hour of sauna felt outrageous, so we opted to go to a hotel and do a day pass to the spa instead

huge and well-maintained garden; comfortable bed; lots of free parking; basically no noise

the pool area is absolutely stunning, perfect for relaxing and soaking in the atmosphere

there is a supermarket and a restaurant within walking distance, and parking was always available if you rent

the parking is great too

massages in the spa were excellent

spa needs upgrading but still a very good massage

the on-site spa was also excellent, complete with an indoor pool

the spacious spa was a plus

beautifully tended gardens and excellent spa facilities. best one we have ever been to.