nice rooms, welcoming staff + the spa and breakfast

it's great to come back to the spa after an intense day of sightseeing in the north of madeira

dinner and spa could do with some improvements but it s genuinely the only small fault i had with the hotel

the breakfast was delicious and the spa was really relaxing after one day exploring madeira

and spa could do with some improvements but it s genuinely the only small fault i had with the hotel

close to the shore, nice breakfast

fantastic breakfast

wifi on the rooms, staff not friendly, reception desk was always empty, free parking only at

ants in the room, no wifi in the room, hard to find a parking space

wifi does not work in room. there is a problem with the free parking.

views from the room, comfy beds, nice spa area, great corona-concept, very nice and helpful

was amazing, kettle and drinks in room, bottle of bubbly on ice in room waiting fro us, spa area was v good food

the spa facilities added an extra magical touch to the experience

wonderful welcome with a madeira cocktail and a bottle of jade sparkling wine plus leaving gifts of madeira

the view was extraordinary, the staff was very kind and the spa also great

very modest spa - just a tiny sauna and a small pool, jacuzzi was not working

the spa did not provide any treatments

spa was worn and you could smell chemicals.

wifi service in the rooms- only had in the lobby common areas (can be seen as a positive as well

by laura the chef is incomparable and the breakfast is not to be underestimated the indoor pool and sauna are

small, but clean and refreshing pool

very small pool, broken shower, very limited space around the pool

is no real bar area as such on an evening to sit and chill and play cards we ended up sitting in the

parking is at 1min walk from the hotel

for me it wasn t a problem as it was easy to find parking near the jardim do mar, but you should keep it in

breakfast

booked 2 rooms as we were 4 (couple + 2 kids) and asked months ago to have the rooms next to each other

there is no pool or towels provided for swimming in the sea

small breakfast choice

we picked up a menu in the restaurant to look at it for breakfast and he snatched it from our hands and said

we also expected a bit more from the spa facilities, but the indoor pool was nice, especially having it all to

the beach is just few meters away and after a swim you can stop at the hotel spa and get yourself warm at the

indoor and outdoor pool and spa with sauna and steam room

pool area and spa area were very clean and nice

excellent at all hotel locations, 3 a la carte dinners that was really worth it a free room safe, spa robe and

the luxurious spa offers many treatments and therapies, providing a relaxing and rejuvenating experience

i arranged balloons and a cake for my partners birthday and the hotel provided a free sparking wine

negative point- was not happy to pay for hot water swimming pool -i agrre to pay for gym & spa not the hot water

spa and gym facilities are top

it was extremely comi and spacious with an awesome view

room is very nicely decorated, comfortable, spacious, clean, quiet and has amazing view of the ocean

breakfast is limited as it is only a small hotel, it wasn't replenished, so those arriving later

the pool was nice and swimmable, yet a little chilly in march

from reception, house keeping, bar tenders and waiters, they exemplified what service should be

the location of the hotel is perfect, with every room (and the pool) having a nice ocean view

the breakfast is plentiful, but quite boring in 4-5 days

breakfast coffee - not good ud83dudc4e

the breakfast was excellent

the breakfast was standard, but good ( though we had fresh fruits for breakfast, i would suggest to add

good breakfast and friendly staff

it had a nice pool and spa on the first floor

also put spa robes and slippers for going to swimming pool in room

great variety of food on breakfast, spacious and clean room, good spa area with swimming pool and sauna

we didn't get to use the indoor pool and spa facilities, though they looked clean and well maintained (it was

the spa facilities are closed to the reception.

fantastic spa and stunning views

location , gorgeous pool and spa facilities

beautiful gardens, spa facilities, pool, onsite restaurant was exceptional

two days of staying at the hotel, we discovered the gorgeous pool and spa area with 180 degree views of the

didn't explain the property and amenities to us so we didn't know there was a beautiful pool and spa area until

lastly, the lack of clear communication about the one-hour limit for free spa access was frustrating

called a spa resort but facilities were not great, max 2 people to enjoy

small and calm hotel, great bali and spa feeling

views, spa and garden facilities, breakfast, staff

is a very nice place, we specially appreciated the sauna/spa section

the jacuzzi at the spa is so nice

was absolutely amazing, dinner at the restorant was deliciuos - must visit, breakfast, room & spa was lovely

the spa was very cosy and provided needed relaxation after all the hikes in madeira

excellent spa facility and additional massage

the spa and the gym were great too - we had it to ourselves

spa facilities limited. nice pool on roof tho.

hotel bar had great space but lacked something

already mentioned, the breakfast was amazing and we thoroughly enjoyed the tasty food and drinks on offer

very good location, comfortable and great breakfast with super bay views.

set out of the restaurant, as we had to walk through the restaurant to gain access to the bar and restrooms,

the pool has perfect water temperature

staff at the breakfast was a bit rude

so was the breakfast

breakfast, very spacious room, big balcony with amazing view

breathtaking views of the ocean both from the rooms and from the swimming pool

, spacious , the buffet was really good, and the hotel has a lot of options as well the pools areas ,

here expecting a relaxing all-inclusive spa getaway, but it fell flat on every promise

the spa area is serene

the spa can be improved

staff variety of food available snackbar spa and indoor pool

00 everything is closed, the music and the bar are off

lovely view from our room and grounds and pool we're very pretty

- local red wine particularly poor and no option even to pay for a better alternative - and the bar service was

temperature in the sauna is quite low, and the water in the swimming pool is freezing, you don't want to go in

great air conditioning in the bedroom which was definitely needed when not in the pool they had fun activities

the spa area is not well designed: it lacks a logical flow sauna shower relaxation area

i will be coming back with my partner and to also do a dual stop over in your spa hotel on porto santo

parking was an issue - carpark was too small, had awkward perimeter, needed designated spaces

there was an excellent choice of restaurants and a very good buffet at breakfast

the pillows weren t the most comfortable, and breakfast could offer a bit more variety

spa was be to accommodate in short notice

the spa facilities were very good also, with a jacuzzi, pool, small sauna and steam room

location, staff, breakfast, spa comfy beds and black out curtains

the spa facilities were not big enough to accommodate all the people who could be using them (although

each block was easily to locate and get around food was great swimming pool was great spa facilities were

location is quite a way from the city centre, some places would need updating (spa area, bathroom in the rooms

was disappointed to find that the spa was deactivated, as i was expecting to do a spa day on my birthday and

water in the indoor pool was cold, the jacuzzi, sauna & spa didn't operate at the time, so it looked like some

the spa would of been open, this place would of been fabulous

stunning location. beautiful pool and spa and gardens.

comfortable beds, access to internal swimming pool, spa and all with warm towels for free

special thanks to the pool/spa staff

breakfast, nice service, big hotel but you dont feel crowded, central, close to a mall, also nice spa with pool

location, spacious rooms, indoor and outdoor pool, spa centar

breakfast, good location with free trips to the center of the city by the hotel bus, and also the spa facilities

spa could ve been better. water overflow from indoor pool made floor slippery at times

decorated, excellent location, super friendly and professional staff, excellent restaurant and spa facilities,

the reception staff and the spa manager

spa area was also quite dirty at times

the spa services not being available

spa treatments all over 110

room, enough for a family with two small kids without anytime feeling crowded; excellent pools, spa and training

excellent restaurants marvellous pool and spa and very comfortable rooms

the spa area is nice and the jacuzzi positioned toward the

the spa was a lovely place to relax after a day walking in the mountains

massage in spa was excellent and very good value

spa centre was very poor and treatments average at best

good facilities and very friendly staff. spa was great

the pool and spa area was great

advertise the spa and the tennis court, but when you get there you need to pay extra to have access

gym/pool/spa were great

spa was very pleasant and relaxing

modern and spacious rooms with comfortable beds friendly and professional staff, speaking english

the spa facilities were great and it was good to be able to unwind after a day of many activities

the spa was wonderful as well as the pool

hotel itself is absolutely beautifully kept, with a gorgeous view of the water, lovely pool and spa facilities

hours for the pool inconvenient , spa and gym - open at 8 am, closed at 8pm, breakfast at 7 - it could be earlier

barbora from spa recetion and last but not least abu who was making great cocktails thanks a

the spa was not accessible because fully booked

tried to use steam room & spa facilities but were fully booked

room was airy, spacious and great for a couple

good food. very nice spa facilities. great place.

lovely indoor pool and spa

we had a massage at the spa which was definitely the best we've ever had

super friendly girls at the reception were very helpful and patient with us (motorcycle parking, laundry service

spa area (with sauna) included in the price

spa treatments were very expensive and that s why we didn t use those services.

spa and swimming pool areas were great and big plus for finnish sauna

fabulous comfortable spa with massive & vigourous hydrotherapy pool, spacious turkish

minor issue was no spa staff on site for treatments, but could ring to arrange

we enjoyed the spa area and had a lovely massage

gym was old and incomplete, and the spa had some broken/unavailable facilities

the spa is great

spa jacuzzi also could have been warmer

nice rooms, pool absolutely lovely and spa aria

spa was closed during our stay

, : the main reason i chose this hotel was the advertised spa area with

the indoor pool and spa are so warm, you could spend all day in there

loved the hotel as it had everything you would need, spa & indoors and outdoors pool, gym, organised activities

the sauna was really small and uncomfortable and the spa area was lackluster

no spa in hotel

the bar was not open much, the gym & spa were not open

location spacious rooms with small kitchen area and new bathroom friendly staff plenty of room around the

the restaurant and bar team are commendable for their politeness and engaging personalities

location, free parking available

bar at the reception and spa downstairs

the spa was beautiful there is a charge to go in but well worth it me and my partner had the place to

the breakfast was nice and the spa treatment was amazing

available to answer questions and even after checking out allowed us to shower and freshen up in spa facilities

the spa was lovely, but needed some maintenance.

pool and spa are very well equipped too and the staff is kind and helpful

stayed in the deluxe junior suite, a beautifully appointed and spacious room

the reception, bar, restaurant, pools & spa were all just totally amazing ud83eudd29

we used the spa facilities and had a massage all of which was very good

the spa and swimming pool were great

very nice spa and the rooms even tho being a little oldish, felt super cozy.

spa and jacuzzi was far from each another, but jacuzzi has wonderful views

indoor pool, spa and gym where also really nice and brand new

spacious room with ocean view, king size bed with a topper

soulless amount of very slippery surfaces in pool, spa areas and in shower area in room very dangerous very

our room was spacious and featured a good-sized balcony overlooking the attractive gardens

to offer; there s a small gym and nice game room with ping pong, billiard and chess and a nice spa as well as

the spa experience was amazing

i definitely recommend you to try the spa - such a relaxing experience

luxurious experience at this hotel with helpful staff, clean facilities, 2 pools, a spa and a well cleaned

says that there is a spa and wellness center, but is not (just room for massages) have to wait in a queue for

from estrada monumental on foot but it requires a bit of an uphill obstacle course through the spa building or

clean and comfortable spacious room with very good housekeeping every day great views from room location all

a very bad smell, even worse accompanies us when we enter the hotel from the next located pool or spa lounges

parking space of the hotel for 15cars maximum 3

good breakfast, and spa facilities for this price

there is both an outdoor pool and an indoor one in the spa area

spa area had good showers as well

there were no pool towels available as they hadn t come back from the laundry

parking space

thought spa prices a little expensive. some of the evening entertainment was not very good.

the hotel is right next to a beautiful park the hotel also has spa facilities and provides the towels and robes

hotel had everything we needed - great breakfast buffet, comfortable room, lovely pool areas and spa - we loved

i could still use the poolside after checking out and use the spa facilities to get ready for my flight later

hotel is in an excellent location, the rooms were very spacious and very confortable

i made use of the pool and spa facilities which was an added bonus

spa shuts too early at 7pm

the facilities were fab, including the gym and spa rooms

the spa area was great, made by booking (no extra cost) meant that it was a private experience, and the

hotel with a great breakfast, pool, sunbeds, a sauna (at no extra charge), and spa services (chargeable)

pools to swim, outdoor and indoor, also spa, jacuzzis, sauna, steam

faculties such as pools, spa good

are very dated , spa area of poor quality and not at the level of a 4 stars

of the bar staff were abrupt and not helpful

charged extra for water at dinner - we paid for breakfast and dinner option, so such a basic thing as water

staff, excellent location, spacious rooms

spa massage. balcony, mine was in the sun. breakfast was ok. food replaced quickly.

we could not use the spa option as we went out for hiking during the day, and it had a short time period when

spa extra money and needed booking! lifts small. tv didn't speak any english.

good public areas including very spacious library

the choice of pools and the spa resort definitely a plus

the spa really needs to be refurbished, but treatments ok! :-)

we enjoyed everything in the property including the spa facility.

with excellent facilities: room, restaurants, spa and gym

to the reviews we had read prior to booking - amazing buffet for breakfast in particular - great spa facilities

the room was a haven of comfort, featuring a private swimming pool with ocean views

the private concierge messenger was a bit late with our room service at the day of departure but they made up

the spa and the pools need renovation.

the spa pool is shallow perfect for children but they only let them in during a small window

the spa also offers amazing massages - tried and tested

gym has been relocated and not really adequate and similarly parts of spa out of action

it's a good hotel with slightly dated spa facilities

i don t understand why the spa is cost extra for guests?

feels like you're at a small resort with lots of restaurants (including fine dining), great pool, spa and bars

staff overall (desk staff could be a bit more friendly) very clean hotel great breakfast spa is stunning and

spa price should be included in stay the jacuzzi could be warmer - always like warm indoor pool was

the spa was the biggest i have ever seen

con not working room to dark no drying facilities no room to swing a cat at breakfast wifi poor spa not in use

wifi worked fine

the rooms were clean and breakfast was ok

it was a very nice stay, nothing to complain about. big room, good location and fine breakfast.

location - 10 minutes from the coastline, rooftop breakfast with a view

spa wasn t open on the days we were there but wasn t the end of the world as the other facility

the spa was unavailable and we ended up being charged over double to use the adjacent sister hotel

also the spa facilities

the only thing i did not like is shabby gym.

much choice for breakfast when compared to other 5 star hotels

the spa and treatments amazing

spa was a little cold but staff amazing and felt amazing after treatments,due to covid the hot tub

spa was really nice everything clean

-the rooftop is really great - a lovely space to be in, comfy cushions on the sunbeds

- didn't like that you had to go to reception every time to get a pool, spa or gym towel, & that you had to go

i used some spa services and was very happy with the quality of services

great that spa access is included for free

modern comfortable and clean rooms spa facility pool & restaurant & bar gym very modern with a great vibe great

spa included in the room rate

lovely small spa (with amazing treatments by maria - thanks) and both poolareas are amazing

greeted with champagne to the wonderful food and bars offered within the hotel to the outstanding spa staff, we

location friendly staff large breakfast selection, relaxing spa and nice pool area, never too

that the gym is only accessible if you are paying for a spa treatment, this should be open to all guests

very clean and we had access to the spa facilities included

we really enjoyed the spa and they even surprised me with a birthday surprise ud83dude0d parking was available

spa and sauna only work part time

location, nice view on the marina, good design rooftop pool spa and fitness area, very good breakfast, friendly

i love the fancy style of the facility and also the deck with the pool and spa on it

hot tub was a big plus for this hotel, as we celebrated our anniversary and expected a spa hotel

and let's not forget the infinity pool and plentiful supply of sun loungers and parasols

close to city center, parking and friendly staff.

the swimming pool is tiny but probably ok for kids

location, parking

breakfast and friendliness. parking inside the hotel was very good

location with parking, close to everything, great breakfast, attentive and helpful staff

is no spa and the pool is very small hence i would say calling the hotel a spa is misleading

we didn't use all the facilities but the spa had a lot of options for massages which we unfortunately missed

pool and spa area is very disappointing

the little spa area and pool, another highlight, you get to book for an hour an have it completely to yourself

nice indoor spa pool available for sole use by appointment