hotel with wonderful facilities, lots of green space, 4 heated swimming pools excellent for kids, lots of bed

the hotel also has a spa facility for an extra cost, right next to the pools

spa pool

i also loved the spa which is in the hotel but semi open with views of the sea and sun beds,with a heated pool

so many kids... pool was wat too busy so we ended up using the spa for some peace and quiet.

big spacious apartment and nice rooms. pool & spa were a plus!

also the room service was a bit poor, even if we put the card on the door for simple service in 6days we

about a third of the gym machines were broken

nice hotel with beautifull pool area, big apartment with everything inside and terrace, breakfast was good also

we were given room #001 and it was on the very ground floor, near the laundry, view from our window wasn't

swimming pool and leisure area in hotel

there were free sunbeds always available next to the pool and hotel bar was more price convenient than the

breakfast and seawater heated pool

bar which serves drinks to guest is not manned between 6:30 and 10pm

it says there is a gym however this is not the case!

thallasso spa pool is something everyone should experience

seawater spa was amazing

the facilities in the gym/spa were excellent.

the spa breakfast was excellent

spa and rooftop pool

the beautiful gardens and pool, especially the small heated pool for pre breakfast swims

new gym! it's perfect

especially xander on the front desk and all the staff on the grill section of restaurant and the bar staff were

you have to pay for wifi

close to other small beaches so every day you can choose beach place :) good choice for breakfast late check

the spa was excellent we had a couple massages and a facial very good and enjoyed it

for everyone and i between the meal times and all throughout the day they have a pool snack bar which is stocked

no race for sunbeds was plenty to go around nice pool bar snacks available through the day

all inclusive . food was good. drinks from bar also good.

rooms' windows leads to the street or swimming pool and highway, so it is noisy

was only slightly chilly but was still fun to swim around in, and the cocktails in the poolside bar were smashing

amazing staff, good facilities for kids

plenty entertainment and pools for kids. food lovely and lots of choice. rooms all renovated.

pool towels, kettle, wifi, fridge (not just a deposit) no a/c

you can’t have a kids pool, splash park etc that they can see but can’t use

husband couldn't use spa because the lift broken

the roof top bar, jacuzzi and spa are lovely

the variety of sunning areas, good spa but most of all the 25m pool, class!

food, super location really close to the beach, gym equipment, lovely indoor spa and rooftop terrace had great

the spa is something else and the jacuzzi is amazing (jacuzzis actually cus you have at least 6 types

spa area very very poor....only a jacuzzi with no hot water. lack of sauna and turk is bath

whrpool and spa with massage: friendly staff ud83dude18ud83dudc4d

no entrance for them for covered pool or area with swimming pool for kids

swimming pool

jose in the pool bar very rude to a few customers

breakfast, cleanlieness

the rooms are a good size, very good wifi, you can pretty much watch any programme of your choice, once your

having to pay extra for wifi in rooms music was catered to guests on the more mature side

excellent massage service (best in many years) aqua-gym lady trainer delivered different routines daily

gym lacked a bit of equipment

spa & facilities are lovely, high standards

spanish, french and german

pools and spa were so nice that they clearly competed with the beach of maspalomas

more seating to relax in spa area after coming out of sauna and steam room

the siam spa and the treatments were exactly what i needed to relax and switch to holiday mode

kids loved the variety

nice gym

didn t like how i was asked to wear a top over my bikini by the poolside bar as a woman but men could go

the gym has one cable machine and it was broken most the week

little music around the pool and a few games during the day, surrounding the hotel is quite hilly so if you have

little complex, beautiful gardens and pool area

we didn't care but they gave us 1) a free late check out; 2) waived (unnlecssarily) mini bar bill really fair

the pool,the rooms,the restaurant and in particular the staff

proximity of pool to street. crowded breakfast room, bar and fitness suite. small size of pool.

really warm welcome from staff pool area really relaxed and great vibes breakfast was awesome!

the spa facilities are fantastic

i understood that some of the kitchenettes has it, some don t

we loved the size of our apartment, the excellent balcony, and the new kitchen with all the necessary utensils

wifi a bit slow and patchy. would be nice to have a jacuzzi or expanded spa.

simple with all the necessary amenities, full kitchen, comfortable bed, little balcony with table

fab little bungalows, everything you need and gorgeous spa area

good options for breakfast which were great value for money

wifi is free and great

a few minor queries - no laundry service was a problem, there was no fridge in the room, and we did not like

there is a nice bar area and the prices are not extortionate

com as they are too small and inferior compared to some other hotels with spa facilities

wasn t obvious how to find the spa, i forgot there was a spa until my last couple days but i couldn t find

helpfull and efficient staff, it also have a car parking facility which is a must if you have a car, as the

no screaming kids, as it's an adults only hotel

adults only excellent

spa treatments were very

layout around the pool, bar, entertainment and restaurant area was fab

the pool area was lovely well laid out and plenty of room, the all inclusive at this hotel didn t

cold bar drinks reasonably priced

not the hotels fault but you d think if there was a pool with kids stuff (fantastic we thought) that parents

for him it was something normal i've asked him about the spa and there was no spa

the shuttle bus to the beach is a plus

the hotel provides a shuttle bus to the beach

more frequent shuttle service to beach

perfect breakfast, super buffet, nice hotel staff everywhere -recepcion, restaurant, pool, housekeeping-

recommend their

would be nice if the bar was open in the evening for a pre-dinner drink

nice hotel with a nice pool

cluding the bar staff) are wonderfully friendly and helpful

and pool

the kitchen in the apartment was fully equipped with everything you would need

areas were easily accessible for families with buggies or small kids (lots of stairs to the reception/ street

2-bed bungalows were great, especially with kids

everything was excellent, cleaning, pool, restaurants, balcony, staff.

absolutely everything .. spotless clean , great pool .

there is nowhere to go or walk - somehow, you're then stuck in the hotel, but it also lacks a spa and therefore

the pool bar could have been open later my only criticism

breakfast was great and the adult only pool is relax and not crowded

swimming pool

wifi did not work at all

room was spacious and the bed very comfy

place, modern hotel with good facilities recently after renovation there is a gym and a small spa which allowed

elisa in the kids club and disco really looked after the children

2 big pools, bar and the most important thing for me food

the breakfast was outstanding, so much to choose from and everything was really fresh

we loved the bungalow - comfy beds, spacious kitchen/living room, access onto grounds which are spacious and

said tennis court but it wasn't hotels and gym was poor, couldn't get near pools as to many kids

good parking, not too far from restaurants

i was worried that as a couple with no kids it wouldn't have been very suited to us, but it was perfect

i missed information that not all rooms have kitchen

no steps leading into the pool just a ladder

pool is very nice and clean

too many kids staying at times, like 50 at a time

free wifi in reception was a bonus

like paying extra for wifi and safe

less live music, spa pools closed and all inclusive so expensive now we went for breakfast only, ate and drank

they have a small shop on site but there is also a dino and spar supermarket less than 5 minutes walk away

the pools, aqua aerobics and spa were amazing

spa bit expensive.

spa was closed

food was very good, staff weee great with the kids and evening entertainment was always something for everyone

could be a warmer even if is just in kids pool but robe honest kids still went in there

should be a tour guide who will give us a full tour of the hotel as i don’t find out about the kids splash

also agreed on late check out and cheap day pass to stay longer

you can t use the pool, i would understand if it was peak season but this was mid november plenty of

the spa team (separate from the main hotel we re a bit

you can choose to spend time by one of the 2 out door pools or in the spa or even a short 10/15 min walk to

good gym and spa and very helpful staff in all areas

i would appreciate it if the restaurant and spa staff spoke better english.

there is a gym and a spa and also an outdoor bar with lounging area which is stunning

lolo, raul at the reception are very efficient, the staff at the bar and restaurant, ayose, diego, edu, david

pool area and the bar and restaurant

it is convenient, the bungalows have everything you need to self-manage your stay (small kitchen, coffee machine

wifi

2 level apartments with spacious kitchen and two bathrooms, also the facilities are great pool bar, sauna and

spa was nice but not value for money in my opinion

as in you pay 1 price and should be able to use all of the facilities for free such as the spa and wellness

everything good except spa partially closed

facilities, gym and spa are of high quality

food was great, spa area was great

welcoming of the hotel staff was excellent, the spa was very nice and clean, there was a great breakfast selection

or, you can have room service but we didn't want to eat in our room

beautiful swimming pool, excellent food and most of all very friendly customer oriented attitude

music around the pool would be most welcome

excellent hotel. nothing to fault at all. breakfast was excellent.

wifi is good

hotel 4/5 stars in canaria & even spain

breakfast each morning was delicious, with plenty of choice to set us up for the day until dinner

we stayed on the ground floor which has a private balcony with beds in front of the pool

view at breakfast (from the terrace) was magical but my favourite thing is the swim up swimming pool which is

great room , views and healthy breakfast

there were multiple swimming pool areas, gym and spa facilities, also access to the beach, where you can find

the spa could have been a bit more luxurious and friendly.

we also liked it that there is a small spa - when the weather was a little chilly we enjoyed the steam bath

the spa was an added bonus, with complimentary access to steam room and jacuzzi for whole family to

from the pools, spa and gym, there is not much to do

beautiful hotel, lovely ambience and loved the african theme. felt like a spa hotel.

- no coffee machines in the room - gym and the spa is extra

no spa or any sauna/ steam room available

great pool area, excellent gym, good bed.

rooms have a luxury feel pools are beautiful - however the mungo pool get full early for a buffet, the quality

the maspalomas dunes nearby are breathtaking

we didn t end up using the spa although it looks unreal, we tried to book in today as it is cloudy but the

room comfy and spacious

it has many restaurants and shops nearby and has a number of swimming pools, jacuzzis, a gym/spa and plenty of

there many times and hope to return again great breakfast, nice clean rooms, a lot of pools, nice spa (for extra

no spa services.

it would be great if they had spa in the hotel.

there is no spa which would have been the icing on the cake

is no spa in the hotel, although there is hairdresser salon which nobody use and we would prefer to stay

no spa for a 5 stars

but we visited the hotel spa which was wonderful and really very nice

great spa experience

in the room, ac is set to a minimum of 22c which didn't bother me but is worth noting, spa costs extra (around

the spa was really wonderful and the staff were excellent

the staff everywhere were excellent the staff at breakfast in the italian restaurant could not do enough for

spa room looked like it hadnt yet been

i enjoyed the pool areas, the spa (a lovely massage) and the morning yoga/pilates classes

spa facilities could have been better. half board did not include non alcoholic drinks.

some furnishings need updates. rose bar and restaurant a little dated

breakfast was excellent, the location is good very close to shopping beaches restaurants, overall

small gym and spa area

spa and sauna

breakfast excellent

the pool was great and the kids pool area was great

i didn't like were problems caused by the pandemic, like not being able to play with balls in the pool

all the facilities to enjoy your stay: several pools (including silence pools), a very good spa with fabulous

spa was paid and indoor pools were also paid

spa package was nice

loved the spa and everything else

great location and loved the spa facilities

i enjoyed the most was the pool and relaxation area, the spa is excellent, and the breakfast was great quality

breakfast was very good and overall the hotel was quiet and

warm pools, large bungalow, nice entertainment in the evening and during the day at the

eat at pool bar - good menu at reasonable prices and nicely presented

3 great pools and lovely kids

we thought the spa was included but found out when we arrived it was not

peaceful. good spa and massage.

even in rooms without official ocean view, you can watch sunset from balcony, infinity pool, nice spa indoor,

despacio spa was excellent

sergio in the spa was very professional and patient when teaching

cept for one evening where it was just

food was lovely, nice variety and great breakfast omelette station

peace and quiet, the beautiful swimming pool, jacuzzi and surrounding gardens together with the comfortable

breakfast buffet as well as dinner were outstanding throughout

nothing more you could need for the breakfast with friendly sarah making sure you had everything you needed

we were happy that apartment have a kitchen with all the kitchenware you would need

ants- get everywhere too much chlorine in the pool - irritated kids skin.

excellent views even from the pool

think they have to improve the cleaning and spread the wifi signal better

the swimming pool and sauna usage is easy

very close to gran canaria airport and the free shuttle bus to airport

room, swimming pool free shuttle bus to/ from airport.

airport transfer was not available late at night - a big fail for an airport hotel in my opinion

had to pay for late check out even though booking

too far from airport, i used as a transit hotel for one night only and it was great with a free shuttle to the

very good location, big parking for free and good restaurant nearby so it worked as perfect

shared kitchen, also very clean with breakfast included consisting on cereal, biscuits, cake, fruits,

very nice owners, good kitchen and great bathrooms

free parking on the street and 2 min walking to the beach / 4 min to the nearest diving center

the kitchen is kept very clean and has all you need for cooking

the facilities, pools, the room, the spa and the golf courses

spa pool needs some attention and so does some areas around the sunset pool

service, rooms, the massage in the spa and food was truly amazing

the spa pool and area was incredible - the warm salt water was beyond fantastic and the jets and water

if the spa is included in your booking

the spa was well equipped with everything you would expect in a hotel, and there was also a cafe inside

finally, the fitness room and the spa require you to be above 16, which with a teen we found excessive, and

would recommend the beautiful spa on-site spa in the beach club

the spa shop inside the complex was super convenient and had everything we needed

market was great to purchase food and snacks, the beach club and spa is beautiful and wonderful

beautiful views, clean and functional, roof top spa with happy hour overlooking the sunset

nice apartment, good wifi

not told before hand that both their restaurant and piano bar would be closed.

value for money, very clean, pool was great, apartment was spacious and had all amenities needed for a comfortable

very peaceful all the things you would need in the kitchen

we had a very romantic couples massage at the spa to celebrate our 25th wedding anniversary

the food was good, but nothing to brag about and the spa was just ok.

hotel need to have spa menu on their website

nice spa area

would have been nice to have a basic kitchen kit with a cloth, towel, a washing machine tablet

breakfast selection everyone very helpful spa and treatments were great lovely pool area with plenty of sunbeds

love the spa area, there is a very calming effect of the water falls on the rocks and plants

came in september the staff of the hotel could not have done enough they were very friendly, the spa and gym

the spa was lovely. breakfast buffet was lovely and the staff were very friendly

really enjoyed our stay here, we made use of the sauna and steam room in the spa everyday, as well as the gym

criticism is the pool at the royal (where we stayed) was not open again, our 3rd stay & it s been closed each

big balcony, kitchen. location

not enough parking spaces

wifi could be a bit better

bit strange a lot of irish but pool bar did not sell magners irish cider a big

location of the spa

an excellent spa area to have massages beside the pool

great pool, great gym, great breakfast and overall great room

there is an excellent and varied buffet breakfast for a very reasonable 10 euros

to pay extra for b fast and charged for late check out when arrived late on in check in day

adults only so quite space by the pool

we also loved the pool bar, the bar staff made the most amazing cocktails

great choice for breakfast

helpful and very friendly restaurant has a good menu something for every taste also good english breakfast as

brilliant pool and spotless apartment

azul hotel has great potential with ongoing improvements, especially with the addition of the spa area

rooms spacious, modern and comfy with large balconies and basic self catering equip

such as the spa and the new infinity pool area were not open as promised for our time

having a massage and spa and a jacuzzi -ac only cooling -long way and lot of stairs to the beach but you are

spa/massage facilities were not ready yet (and won't be for a while)

pool bar shut monday and tuesday and pool shut at 6,

clean, comfortable, great pool, great facilities in the villa, and the air conditioning was very

location, pool, staf.

pool area was nice, clean and tidy

i stayed there a few years ago there was a pool bar

really need to pick up one thing that i don't like--lobster is frozen very long time , not fresh; spa costs 19

spa is very nice too

very helpfull in what ever you ask for, food very good, accommodation very good, facilities & spa very good,

the hotel has loads to do. from attending the spa to the evening entertainment every night

spa pool facilities seemed highly priced for just a couple of hours, particularly as we were

all staff were friendly, food and dring was of a good standard and lots of choice, swimming pool was lovely

self service bar! beauty treatments. shop on site. pool area. views.

excited about the trip and then felt let down when there was no tennis court as advertised, the pool was cold,

food could have been better more fresh fruit for breakfast would have been nice

open bar very nice touch, can make drinks yourself according your taste.

was excellent and great value, the pool area was very clean with plenty of sun loungers and the spa area was a

the spa was reasonably priced - the massage provided by agata was superb and the free indoor spa pool

i would recommend the spa

the spa in the hotel was

we loved the spa area especially in the afternoons after a day by the pool

spa treatments great

lots of stuff like gym spa pool all available at no extra cost

the gym and spa facilities were hard to book and the main reason i booked

the views are spectacular and the suite was spacious

spa was nice and included in the price

it was amazing. the staff was amazingly nice. the spa area very pleasant!

great spa experience, i recommend the jet lag treatment

ception, restaurant and spa) was super nice and adorable, breakfast very good, there are 2 pools (one with kids

ve visited gran canaria many times and stayed at radisson blu spa and resort many times too

the breakfast 10/10 the staff amazing the rooms so clean the spa amazing the gym very good overall this hotel

something for everyone at breakfast and dinner we had a family room which was great plenty of space comfy beds

the massage in the spa (ask for maria) was very good

everything. spa is amazing!

friendly and helpful enjoyed the spa and treatments they were

the spa is wonderful and offers a wide range of treatments and hydrotherapy pools

and the spa treatments are incredible, especially the diamond luminous facial and the hot stone massage

spa only had 2 things on menu available and spa lady didn t understand english to adapt massage

to the spa was not advertised

wonderful spa

also were told internal spa was now an extra charge it

the kitchen was well equipped, the bed was comfortable with plenty of extra pillows and the bathroom /

) - washing maschine/tumble dryer out of order, don t excpect to do laundry

there is a good kitchen area in the room where you can make breakfast, lunch easily

bit tight especially in kitchen area but otherwise perfect place for holiday for families with small children

some very small ants in the kitchen at times despite keeping it clean and food free.

was not bad but i got a room that looked like a bunker with no lights and small windows, the gym was under

a very nice breakfast inclusive on our stay ample parking there is a gym and small pool sun lounge area

the wifi worked well and the staff were friendly and helpful

very friendly welcome and service, beautiful and quiet hotel, breakfast very delicious!

on breakfast rules or hours (in the end we missed it the next day because of this); or wifi etc strong mold in

at the golf course = absolute silence and calm environment, rich breakfast and the views were truly amazing,

the pool was very cold but we still managed to had a quick swim and then enjoyed the sun

and fantastic views, very friendly staff, very clean room and bed linen, comfortable bed, superb breakfast

and my friend stayed by the pool for half a day and almost no one else was there, so it felt very exlusive

room was cold and it was not possible to change the temperature no wifi at room dirty shower

if you want to rent a car and explore the island and don't much care for crowded beaches or spa treatments

a bar fridge would have been nice so that i could have a drink and a snack before settling in

the whole accommodation was perfect. breakfast was delicious. the staff was very polite.

great european breakfast. osvaldo is a wonderful host.

pool needs cleaning and maintenance.

the rooms are clean and comfortable, the daily room service was very good

there is plenty space for car parking

parking off road (as you would expect out in the country

there is always enough parking space

staff were really nice, the pool was awesome, the location very beautiful!

room on the first day, would have liked a fresh bottle every day as we had to buy water from the spa ( short

this hotel needs is a bar to make it excellent

if the weather is warm enough, the pool looked good,

the food was excellent, great choice at breakfast and exciting dishes for evening meals

decent breakfast