spa wasn t working

cleanliness. the pool, sauna and gym were opened this time. we love it

the pet fee is also quite expensive for what is offered

very helpful staff, comfortable room and easy parking.

the parking lot was very icy.

we like so much the view where is located the place , and also the breakfast it was amazing

last but not least there was no wifi signal in the room even though it was advertised

a full breakfast (

parking right next to the building is limited

breakfast was beyond amazing, loved the variety

asked about the spa services and i was given a very vague response such as i need to take a shuttle - ok where

spa massages available in the hotel.

views - easy to taxi / drive into the city - went early july and had the tennis courts, bikes and spa facilities

i had booked myself for a spa massage and it was absolutely fab

great spa for relaxation

also shuttle service to airport was excellent and convenient

this is a great place to stay while driving a motor coach bus, great parking.

good gym and pool

restaurant closed. no room service.

the food, the shuttle, employees are very nice and the hotel has been renovated

staff was horrible, restaurant was closed, spa was closed, no room service, just horrible

of fresh towels in the spa area and very slow breakfast service ( more than an hour wait for a simple

desk who were helpful but admitted they have limited cleaning staff and they could not promise a room service

the pool was closed for some work. my grandchildren were disappointed.

location to the bay, quebec/ontario border and the gym.

downside is that the last photo (the one with the gym facility and spa) they posted on booking is very misleading

kitchen was horrible with a sink that dripped all night

i did not have a chance to explore hotel facilities and try breakfast; the hotel prepare easy breakfast to go

staff allowed a late check out then stored my luggage so that was nice

on-site laundry

will wish they give more towel since they have a spa in the room

parking too tight. many big trucks.

size room, very clean and renovated with newer bathroom, parking in front of entrance to room, newer appliances

early check in was available, we drove from nova scotia 12 hours and were exhausted but great

the motel was also located next to a bar with screaming yelling drunks in the parking lot all evening

spa experience was very basic at best. would not recommend the spa.

also, the hotel advertises spa & wellness services, but these are managed by an external company

the water in the hot tub in the spa was toxic

nice pool (small, but good view)

pool

had a spa that was never open that s why want to book that hotel

com reservations do not offer the best located rooms even if nice rooms (near bar or elevator, more noisy)

saying dangers of injury so against work safety for staff so never mind about the clients no room service, we

room service was prompt and very tasty; grilled cheese and salad

the shuttle schedule

pool a little cold but with the mix spa and pool it was ok

whirlpool spa was cold

i specifically contact them to make sure the spa was functional

spa was great nice place near the airport

spa was broken. tv in bedroom did not work. a little bit dirtier than usual.

the spa was hard to find, the staff did not even know where it was

the swim spa was nice but a-little chilly

bed was very comfortable and the wifi was moderately fast considering the fact that its not password protected

the poor wifi connection, it would disconnect on its own

breakfast was a huge disappointment. it was simply, cold and not fresh

no complimentary breakfast

location near by the airport, huge room with comfortable bed and amazing food and fast room

one thing that i didn't like was that the wifi was just way too slow for the price i was paying for the room

fast wifi

best hotel near the airport by far, plus they offer 24h free shuttle!

the bar had no slots

we was waiting more than hour in the lobby with the group of kids

was no trash bin in the bathroom which was extremely odd, the front staff didn't provide any info wifi but it

had to get a separate card for gym

the pool is really awesome!

lastly, the room had a lan cable for tech savvy guys this is a+ in case the wifi shuts down

my kids liked the swimming pool

ensuring my shuttle arrived on time and helping me get a great cup of coffee before i headed home

the customer experience (check in/out, cleanliness, airport shuttle) met my expectations

told me what to do and fixed the issue right away, everything else went pretty smooth with the shuttle and timing

at first i was excited about the room as it had a spa tub and was a decent size room

modern and the spa bath

room had a beautiful bathroom and an awesome spa tub

that the spa bath didn't work

was very nice and spacious

free parking was the icing on the cake

good parking, easy to locate. good quality

opposite the lobby, there is a nice bar and a small restaurant that serves dinner, with vegetarian options

easy parking and nice to have laundry facilities and filtered water

clean, free parking

there was kitchen in the room which includes microwave, stove and refrigerator.

the rooms were large, lots of space, closets, and a full kitchen, staff is nice .

the kitchen wasn't up to standard for me to use

my kitchen had no appliances to cook or eat

the in-room kitchen disaster old and dirty

good breakfast, parking and silent place

entrance directly from the parking

good breakfast, parking and silent place

breakfast was good, and staff were very friendly & helpful. parking was good.

breakfast was wonderful and there's a nice outdoor garden to sit in the morning

clean and nice rooms for the price ~ the spa tub was much more updated than the photos i had seen online

it had a nice spa bath.

spa was wonderful. room very clean

mirrors on the ceiling and a spa bath in the room

front desk lady was very nice in greeting, spa tub was very nice

didn t have time to use pool or spa but would def visit again

we had to find a laundry mat in montreal to wash and dry all our clothes

would have been nice to have lounge bar as there s nothing there.

comfortable room, beautiful pool and gym. hotel room was a bit dated, but it added to the charm

parking -big rooms -heated pool -bath towels, robes and pool towels included -coffee maker, hairdryer and fridge

mostly the pool

breakfast was offered in the bar and was rather expensive for the

i enjoyed the hotel amenities especially the gym.

laundry stuffy- only 2 washing machines and 1 drier working

the gym had variety and water replenishment station which was super convenient

i was able to check in earlier. kitchenette. clean. quite. gym. breakfast included

reception area and very kind staff, the room with a modern style and fully equipped kitchen

my only comment is that breakfast run out of plain croissants very early in the morning, but to be fair it was

very clean and confortable. pool, sauna and well equipped gym. friendly staff.

very friendly staff, nice breakfast, clean and large rooms.

the pool and spa are were very small

the bed were comfy and there was a pool and spa available. good tea and coffee facility.

the breakfast was great

it was clean & comfy. including the pool.

gym was very small and dingy looking

nice local hotel, nicely decorated for christmas. spa lovely in winter. large rooms.

hotel but no indoor pool as advertised (spa only

quaint, nicely appointed common spaces. generous size room. free parking.

gym very small, kitchen closed on sunday.

bath robes, bar fridge, hot tub, fireplace, lots of towels, kind size bed what not to like?

cleanliness of the spa and pool in the basement

the pool was wonderful and the spa treatments across the driveway was amazing

the pool and spa area

spa is very good too

we enjoyed the well kept pool and spa area every day

fireplace

breakfast was excellent,but i do not understand why some people were asked their room numbers and

very kind at the check in, allowed us early check in and late check out. everything was great.

for smaller room, had a double room, was tight between bed and wardrobe to move around, carpet (not great

t have a wine opener at the front desk, especially considering the fact that they serve wine for room service

hotel was modern, new and very clean. the spa was 5 star experience.

sadly, the spa was out of stock:(

the spa offers a complimentary treatment for tired legs and feet, truly rejuvenating

the room service choice and quality was ok ish, not as good as i know from other four seasons

a certain amount per day as security deposit on our stay and also forgot to charge one of the room service

fab gym facilities and spa

staff was very friendly, especially to our kids and the topfloor pool kept them happy

wifi didn't work for the first two days

charging features, bar downstairs, king bed

only complaint i have is the pool was a bit dirty

we had our own spa bath in our very spacious room and it was great

old building, warm and very comfortable, beautiful decor, spa bath was great

loved the spa tub and the comfortable bed. the location was perfect.

the bed was very comfortable, the room was clean. the spa bath was appreciated ud83dude0a

loved having the different areas for all of our needs ( eating in, cozying up by the fire and spa bath)

did not deliver on spa reservation as promised

disappointed with the pool and spa facilities

good sized room, the comfiest bed, a spa bath and an amazing toilet all made the experience great

the spa is amazing and the staff is very nice and helpful

facilities were great , room , pool , gym , spa and business center

fabulous spa bath and excellent air conditioning

i wish they had a spa and swimming pool

not very proper for familly and specially kids however all staff very very friendly and best

room service food was very disappointing

hotel doesn't have a lot of public space (lobby, pool, etc), so it was hard to find a place in the hotel to do

let us have an early check in and late check out. easy to got to from the train station

two separate beds, a view of the charming street, wonderful staff and a late check out

the hotel staff was really accomodating for early check in and late check out

the cleaning lady took away one of our big towel while we were at the gym.

small on-site restaurant offers decent but small-ish breakfast buffet ($25 per adult, kids free) and a-la-carte

missing swimming pool and spa room light very complicated to operate

they give a toothbrush & a razor, but no sponge for the spa shower, near the awesome bathtub two champagne

spa was a little expensive for the services i received

excellent service from the footman to the front receptionist to the room service

old mansion updated w clean modern look - great bar and restaurant , great staff

pool/spa were wonderful

the spa was lovely, and the gym a good size

i highly suggest you take a look at the 12th floor's pool, spa and outdoor jacuzzi - it's a really nice setup

there is a spa also on that floor

the gentleman's name but he worked around 9 on saturday august 19th and he graciously took our room service

breakfast standard continental but hood start to the day.

location, spacious room, cleanliness, breakfast

there was shampoo in the bathroom but no little bar soaps to use for the sink

the breakfast

some fresh fruit at breakfast.

priced, no sauna or spa as stated

was closed the restaurant the spa the bar sauna also charged $144

outside terrace is a bit close to a busy main road and i was surprised about the limited spa facilities

gym is really small and lacking equipements for a 5 stars hotel,you can't get a good training in

parking for one day so expensive u can find in near by 20$ but i hope includes to room price no pool i give 4

wifi was weak in the room, unfortunately, but almost ok.

due to the pandemic, room service had been halted

nothing! bar closed early, especially after the game, would have liked to grab a bite to eat!

also there was a gelato bar next door

everything staff were great , they let me have early check in loved it

spa quality soaps and lotion, huge full

no room service. it was a bit noisy

location lovely staff small gym was perfect for a short stay

no room service but covid is a concern.

quiet good wifi

was also put off when some hotel stayers wore their clothes in the whirlpool/spa pool which dirtied the water

spa was closed, we had called to ask about hours of operation and they never told us it was out if

is its top asset; nice clean rooms, nice lobby, very professional staff; love the gym; loved the fact i had a

easy enough to navigate with the help of very friendly on-site staff, check-in was very quick, room service was

kids wanted to try a different location the last few visits

room service was delayed

we stayed with two kids and everyone was so kind

room service was prompt and very good

central location - courteous staff especially the bar tender in the lobby

clean room, perfect location. very nice and helpful staff. pet friendly hotel.

pet friendly

and helpful staff, very convenient to have breakfasts at the hotel, room service was very helpful

all the employees from the front desk, doormen, maintenance people, and bar staff were welcoming and genuine

we got the room of 16th floor at the beginning, right under the gym

room service food was awful for the price you pay

were not told the pool and spa was not available

pool was very old and needs updating badly. nobody working at spa center.

my kids love it

location, room, gym

hated the wifi.had to log in a million times a day