downstairs bar looked nice (did not use it) (+) the bar at night is lively but closes early, at 10pm

warm welcome bar and restaurant on site.

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

wifi was not good. didn t work most of the time.

helpful staff, clean and good wifi

good wifi and ok breakfast

staff is very supportive, and the rooms were super clean and every day we had room service

we, 7 people drove 3 cars, so hotel offer free parking was so convenient to us.

free parking under the hotel with easy access to the motorway network around madrid

secure garage parking in basement, was great for my moto, tight for cars

free garage and outdoor parking

to motorway and easy to find with plenty of parking

wifi had some downtime

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service, and most importantly taking

high-speed wifi. close to city center.

aircon wifi parking lovely leafy location clean towels and

however a snack or a simple room service could be an easier option

izza, soup,pasta)

arrived in the evening

no swimming pool , no gym , and no food for room service

though their booklet said 11 am and as far as food goes in the main area all we could get was room service meals

the room, the room service.

room service food was quite good

the room service waiter was rude

when we arrived into our room found the room service options were fascinating, which included a range of toys

folleteo y room service

were excellent room service was excellent room was clean and well appointed all staff were helpful and

breakfast is standard

big shower head bottles of water in the minibar train to madrid is on a walking distance (8 min) breakfast was varied and

breakfast buffet was superb

size was great, the staff was very friendly and the parking outside is a plus for people that rent a car or travel with their own vehicle

the room was very nice and big we love the pool, we will definitely come back

the hotel has clean and comfortable rooms the best you have pool

super recommend the hotel, has clean and comfortable rooms and has pool

i love has pool and a nice decoration

we had room service once during our stay, the food was very poor

no attendant to help and room service guy was not very friendly

fridge there but no option of a mini bar or room service

beautiful location great pool very good breakfast

it is a classic hotel with good size rooms and a beautiful pool

great room, bed and views. good room service, not cheap.

room service wasn't answering to be able to place an order but phoned reception and they went to

room service system is inconsistent

there is no room service available during the day

no room service

comfy, friendly staff easy good wifi so work was smooth

ranging for me to go to the local gym)

good wifi connection as well

really good value for money and staff extremely helpful

the wifi was terrible and extremely poor

lack of room service after 11pm (arrived at 11.05...) (-)lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service (+) the was no room service option either (-)fact that room service was only available during restaurant hours

from the room you get a glimpse of the golf course

was closed for the summer, bar also was closed, so we couldn t get anything inside of the

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it is almost finished

most of the facilities were closed as the restaurant and the bar and this must be advise when you book

no room service

the room service is super nice

only room service

i aske if room service was available , and was told no

- about 2 fitness machines, i wouldn't call a gym

ordered room service but never showed up and no explanation

our room was beautiful and room service was great

the reception staff were fantastic the room service was good

room service finish ar 23h00. not convenient when arriving late from a trip.

no option to order room service after 11.00pm

ordered room service it came in a bag with disposable cutlery

the location is awesome. room service is great. the pool and the gym are nice.

paying so much for the stay in a below average room, they are charging 5 extra for hotel room service like ordering food

the breakfast was very good and in many varieties

was extremely comfortable, the quality of the a/c was perfect, they had free laundry service, the breakfast choices they offered was unbelievable, staff was amazing, location was perfect

the working areas are perfectly well designed for remote work and the wifi is pretty good

room overlooking the palace

the hotel facilities are pretty cool and a good option if you wanna hang out by the pool or just have a drink at the bar in the evening

a few minor things: nice that free laundry service was offered, but many of the machines were broken

the rooftop pool and bar are great and the whole place is really trendy and modern

room service menu does not offer breakfast options

room service and housekeeping need improvement

the room service is verygood

the room was very comfortable and clean, good room service, im very happy

plus offered room service

rather disappointed with room service

evening reception staff, gentleman on was not helpful when l tried to order room service

the breakfast buffet and room service

and comfortable the room service from the nearby restaurant was nice and convenient very close to gran via, templo de

there is room service, but the options weren't great

the location, breakfast, room service and all the hotel facilities were great.

the room service food was amazing, limited, but still amazing

40 euros is too expensive for a burger and a soup with room service, but very

location, was clean, i liked spa and pool services, i loved all night room service

, although we asked for room service

the room service can be a bit slow at night but they are very polite

* the room service menu was not very clear- i thought that i should ask the hotel to order for me & i

toiletries were finished, we had to ask for them because they didn t replace them during the room service

room service just offered pre bottled coffee

they serve breakfast, but no other meals. they don t have a bar. they do have room service.

despite the cold temperatures no amenities in the bathroom no coffee machine in the room and no room service neither for just a coffee no working mini bar in the room and no water in the mini bar

rude staff. no room service. no coffee or food after 10 am.

+location +tidiness of the rooms +room service

large bed, it was very clean, daily room service, fabulous breakfast, room was quiet, air

did not have room service

there was a gym

we enjoyed our room service immensely and breakfast the next day was the best, so much choice

small fitness center. not a lot of choices for room service menu.

room service was fast

location, room service was excellent, receptionist always very kind and friendly

i had to say something then the room service pasta we ordered was nearly cold when it got to our room

good speed of wifi

there was no room service

great and friendly service at front desk, restaurant, room service and entrance!

the room service options portion size could of been more

location was great, nice modern hotel. lovely rooftop bar. great room service with nice food.

room service was cold and expensive and the requests were wrong.

ordered room service one night and the food was terrible but that s the only fault i could pick

best attention, room service, amenities, rooms, attention to detail

the price of the room service was a bit overpriced

i asked them for a room with a sofa bed they accommodated my request and the staff including the room service was great

clean rooms and quick room service

i didn t have breakfast but no room service and they clean the room twice per stay

breakfast was

here, love everything in this hotel, location is great, the room were clean, water, coffee and bar accessible and breakfast

delicious serrane ham on breakfast, superb coffee, variety of fruits nice and clean

wifi

the offer of the bar and room service offer food is very low and limited.

breakfast was great, room was comfortable.

like ihg) and breakfasts

my kids couldn't watch tv, because it was on spanish programm

the offer of the bar and room service offer food is very low and limited.

plus laundry facilities

the bar food and coffee were excellent

room service

should have better room service, you have to get what you need .

the staff is very kind, just some glitches in the room service

room service qr code didn t properly work

just have a bad comment regarding the room service

room service was like none i have had before, absolutely beautiful food, hot on arrival and cooked

room service is outsourced but an excellent service delivered in a lovely box by a very smartly

room service

the room service food was really overpriced and not that good.

no room service available

no room service

no room service ie tea coffee facilities

room service was not good

room service and reception staff

the location is good breakfast is good room service is good.

limited bar service / hours.

free parking, great gym and sauna.

the wifi is very poor

very attentive, very clean hotel, free underground parking, next door to train station and metro

elena was her name) was super friendly and the fact that you don't have to pay for the parking gym or sauna