to motorway and easy to find with plenty of parking

spacious. nice bathroom. parking available. good value for a night stay while traveling.

parking outside the front was very straightforward, although we were told there was also hotel

has parking inside the building

wifi

staff is very supportive, and the rooms were super clean and every day we had room service

were excellent room service was excellent room was clean and well appointed all staff were helpful and

no mini bar in the room , no coffee maker or water heater .

has a fitness centre with some basic equipment which was quite handy

continental breakfast was well garnished and good value

the breakfast was delicious and good quality

high-speed wifi. close to city center.

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service, and most importantly taking

aircon wifi parking lovely leafy location clean towels and

wifi had some downtime

fact that coffee bar and facilities closed all day plus menu for room service needs

room service finish ar 23h00. not convenient when arriving late from a trip.

no option to order room service after 11.00pm

room service provided an iron without table and the next day they took it without permission

ordered room service but never showed up and no explanation

no room service

of coffee/tea making facilities in room coupled with low availability through restaurant or room service

great room, bed and views. good room service, not cheap.

room service system is inconsistent

there is no room service available during the day

paying so much for the stay in a below average room, they are charging 5 extra for hotel room service like ordering food

the location is awesome. room service is great. the pool and the gym are nice.

ordered room service it came in a bag with disposable cutlery

the staff were fantastic, and amenities were excellent - especially loved the rooftop pool and breakfast

breakfast was fantastic, great choice of everything

ng executive room), fabulous pool and outdoor seating area which didn t get very busy, perfect location, wonderful customer

just perfect for solo travel. enjoyed the gym and rooftop bar. everything you need!

the hotel facilities are pretty cool and a good option if you wanna hang out by the pool or just have a drink at the bar in the evening

facilities are very thought through and allow anything from a good gym workout, a swim or lounge with a view of the palace, or working alone or in teams in the

have to download an app to do laundry and half the machines don t work.

as we stayed for 6 days and and to go down to the cafe everytime we need coffee due to the room service minimum charge

room service staff really noisy in the corridors outside the room from very early in the morning

a very efficient room service is also provided

the room service was expensive and the waiter was rude.

staff, clean room with large comfortable bed, amazing buffet breakfast with lots of variety, and room service daily

staffs, very good location with many shops and restaurants, free parking, fantastic balcony and view, large

center which makes it very convenient to go shopping / eating after a hard business day + enough parking slots available

parking was an issue as it was santa semana full of people in the mall

very basic , no bar or restaurant, and very 70,s style stuck in a time warp .

the hotel has a bar but i haven t seen it opened

ception, room service and breakfast) was kind and helpful throughout our entire stay

options of a very fast and not so expensive room service

the hotel staff

* the room service menu was not very clear- i thought that i should ask the hotel to order for me & i

room service was a bit careless as we did not have any

there is room service, but the options weren't great

rather disappointed with room service

the room was spotless with excellent and unobtrusive room service every day

and comfortable the room service from the nearby restaurant was nice and convenient very close to gran via, templo de

evening reception staff, gentleman on was not helpful when l tried to order room service

room service is poor, no tea, coffee, water boiler, and no iron

toilets were clean and room service was prompt

room service is available

the room service menu it was saying from 07:30 but when we were calling to order coffee they were

staffs collaboration, smiles and great breakfast

did not have room service

despite the cold temperatures no amenities in the bathroom no coffee machine in the room and no room service neither for just a coffee no working mini bar in the room and no water in the mini bar

+location +tidiness of the rooms +room service

i didn t like that they didn t have a laundry service. they also didn t have room service

rude staff. no room service. no coffee or food after 10 am.

the room service is super nice

only room service

no room service

i aske if room service was available , and was told no

fitness poor in equipment and electricas car changing device work with an app only possible yo

the cleaning room service excellent

the front desk staff did little or nothing to expedite the solution

great room service and comfortable beds

the location, breakfast, room service and all the hotel facilities were great.

location, was clean, i liked spa and pool services, i loved all night room service

clean rooms and quick room service

i asked them for a room with a sofa bed they accommodated my request and the staff including the room service was great

room service was also great

best attention, room service, amenities, rooms, attention to detail

charging 6 euros for ice and english was a little hard when calling room service

i ordered room service as well and the food was again great, but delivery was slow and the staff was

the room service is verygood

the room was very comfortable and clean, good room service, im very happy

centrally located in a beautiful & safe area, staff was very kind, breakfast & room service menu delicious

plus offered room service

we started to move around and getting showers etc i realises this room is only for a couple, not kids with parent

we started to move around and getting showers etc i realises this room is only for a couple, not kids with parent

wifi connection was not reliable.

the tapas bar in front of the hotel.

wifi was very poor.

i didn t have breakfast but no room service and they clean the room twice per stay

but tea / coffee was available at the bar downstairs in the lobby

wifi

i liked the breakfast at the hotel; good variety and quality

could not get ice after 6pm and the bar was closed the whole time i was there

best location and i arrive early morning and they gave me room clean and best room service

staff very friendly, location , room service

room service food was not very good at all

reasonable wifi speed

the wifi could have been better,it was really slow sometimes.

wifi

wifi sometimes not working - telephone in room didn t work

were perfect, the room was clean, modern, in a good state of repair with clean towels, strong wifi and

wifi and 3g connection

there are a lot of bars in the same street with good nightlife

we enjoyed our room service immensely and breakfast the next day was the best, so much choice

location, room service was excellent, receptionist always very kind and friendly

small fitness center. not a lot of choices for room service menu.

room service was somewhat limited

room service was fast

great and friendly service at front desk, restaurant, room service and entrance!

negative experiences, the only part i would improve is they use too much paper packaging for the room service

room service was ok. can improved

room service was cold and expensive and the requests were wrong.

there was no room service

charge for water when you order from the room service, and they don t have staff to carry a luggage

could hear everything happening in the corridor and rooms

was no room service and the car park was quite difficult to find even with an 8 page print out, valet

mini fridge is well stocked, but the room service is a bit odd as it goes through the restaurant

eaning, other guests) very limited room service menu

room service menu, lackluster breakfast, annoying touch light switches that had to be touched over

com ; calling from room to reception and room service needs to be improved

felt the room service menu for vegetarians could be better - saying that the vege club sandwich is the best

going to be an option for us), and we were even provided slightly misleading information that room service was would not be available on the 31st dec, which proved to be incorrect, as it was

from the front desk attendants to the concierge desk, maid/room service the dining servers they know how to make you feel at home and promptly assist with

i don t know whether it came from management or the room service staff

of the staff, especially yanira de front desk girl, who went out of her way to arrange for room service when i told her i was hungry and tired and arranged for the transport to the location

very basic, scruffy furniture, no coffee and tea making facilities in room and room service brought luke warm drinks

i don't eat breakfast but their quality and variety is really perfect

travelling with kids the safety features were important for us and the hotel provided it

just a shame room service qr code did not work so no food was possible past breakfast

superb location. le room service was fantastic. breakfast was great. awesome awesome awesome :)

great wifi and room service was very good as well

no room service during the day to order food, nor glasses

no room service or dining or bar area except for breakfast.

room service

uld have loved later room service with more options)

the staff is very kind, just some glitches in the room service

room service qr code didn t properly work

room service was easily accessible, timely

people, room service, accomodations, and support were very good

noise from the other rooms, especially in the morning when the staff are cleaning and providing room service from 7am until 10am

speaks english, i ordered room service and the sandwiches were wet and we were still charged for them

you have to order room service or go to restaurant during its open hours and pay for tea or coffee

pabalo i believe his name was spoke so rudely to me on the phone saying i had to call the room service and wouldn't offer to help do this

2- room service menu is a bit limited

a few more options on there room service like individual scrambled eggs, yogurt with berries and a good green salad with

during the day and night better cable channels working air conditioning in the rooms better room service quality and options

the room service food ,the location

i would come back late to room to find there is no water, and room service is till 11pm)

also, the food in room service was below

room service food was delicious

room service was very good

no room service after 10pm

amazing hotel, had room service as i arrived late and it was incredible. thank you!

room service was not good

friendly stafff very clean rooms great location and great 24 hours room service

no restaurant, though they did offer room service, but the food was pretty bad and overpriced

only that their is no 24 hours room service

room service and reception staff

was no room service, we was a big group the the facilities are not equipped to handle a big group, it not

is excellent, staff were great, room service is excellent

perhaps a kettle that could be taken to the room, rather than having to order room service or to go down stairs

noisy at night, lacks basic room service necessities such as iron and tissue.

it would have been handy to have room service.

the room service

excellent customer service. fab room service

room service is a delivery service - the food was okay but not what i expected

milk in the room or normal teabags but when i called room service they brought some up for me

customer service for room service

the offer of the bar and room service offer food is very low and limited.

parking and ev charge. fair price for the parking (5 eur per night)

pool, gym, kids play area

the breakfast was very good

the breakfast was good. i wish there were more protein options.

not open late enough and no room service

couldnt eat hambuger from room service

room service menu could be a bit more extensive, tea cattle would have been a nice addition to the

the room service charges seemed very expensive, especially 12 for a bucket of ice,

we would have liked coffee and tea making facilities in the room as room service was quite pricey

they can be more better in room service

the room was comfortable and cozy. room service every day. good breakfast.

room service is the worst

really close to all attractions. lots of restaurants close by. good wifi and very clean.

the wifi is superb, staff friendly and helpful, the room was very clean and tidy and the location is

staff

we returned home from an event, having not eaten since late afternoon, and contacted reception / room service, for a light snack at midnight, only to be informed that the

great location, great food from room service from cafe varela and very service oriented.

bed was too hard room service food not great

emplacement - room service

luxury decoration helpful staff fast room service i really want to thanks reception staff for there helpful and kindness they treat us

room service was excellent

after room service, my bed was in pristine condition, pure perfection

thought it was misleading to say that the hotel provided room service

staff, small mini rooms, no room service none food or beverage, and bathroom gets flood in water every time you shower, lot of

room service was great

at the bar were not on top form this time, it seemed the room service took priority, but it didn't spoil our

without any additional amount, room is very clean, breakfast was perfect, receptionist and room service ladies are fast and organized

room service also has a limited value

left a note to a room service that need another duvet and in the evening had extra duvet

ybe due to covid) and no room service available in the evening

great facilities and room service menu

while hose keeping and room service as fantastic

room service at a high level

restaurant is closing too early

location, room comfort, room service.

the hotel even offer room service which we didn't make use of

great to go around madrid,lot of places to visit short walk away staff very helpful,room service by maids good,breakfast,good choice,hot and coldif we went

the last day they have problem with the wifi

we were a family of 4, two adults and 2 kids and the room had 2 bunk beds which was ideal for the kids, in addition to a good sized bed

wish there was a way to get laundry done there

fabric dust from laundry worsen my allergy

laundry fees are decent