high-speed wifi. close to city center.

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service, and most importantly taking

aircon wifi parking lovely leafy location clean towels and

wifi had some downtime

no room service

there is no room service available during the day

great room, bed and views. good room service, not cheap.

room service wasn't answering to be able to place an order but phoned reception and they went to

room service system is inconsistent

staff is very supportive, and the rooms were super clean and every day we had room service

lack of room service after 11pm (arrived at 11.05...) (-)lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service (+) the was no room service option either (-)fact that room service was only available during restaurant hours

from the room you get a glimpse of the golf course

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it is almost finished

not possible to get a coffee until 11 when the bar opens

big rooms. laundry service was excellent.

to motorway and easy to find with plenty of parking

we, 7 people drove 3 cars, so hotel offer free parking was so convenient to us.

parking is also good plenty underground and outside

free parking under the hotel with easy access to the motorway network around madrid

secure garage parking in basement, was great for my moto, tight for cars

only room service

i aske if room service was available , and was told no

the room service is super nice

no room service

the rooftop is great too, with a pool and bar to chill

i ordered room service as well and the food was again great, but delivery was slow and the staff was

the room service is verygood

centrally located in a beautiful & safe area, staff was very kind, breakfast & room service menu delicious

plus offered room service

friendly professional staff, clean room, fast room service, fast and easy booking

there was a gym

we re sorry, when the room service gets to your room they ll set the beds ) and we ended up waiting for 40 minutes to

the cleaning room service excellent

location, was clean, i liked spa and pool services, i loved all night room service

room service takes some time but still amazing.

the front desk staff did little or nothing to expedite the solution

there is room service, but the options weren't great

the breakfast buffet and room service

and comfortable the room service from the nearby restaurant was nice and convenient very close to gran via, templo de

evening reception staff, gentleman on was not helpful when l tried to order room service

the room was spotless with excellent and unobtrusive room service every day

the location is awesome. room service is great. the pool and the gym are nice.

ordered room service it came in a bag with disposable cutlery

paying so much for the stay in a below average room, they are charging 5 extra for hotel room service like ordering food

my kids loved the pool and the pool bar

no wifi and also no cellular data

with inviting social areas, comfortable workspaces, a ping-pong table, a playstation 5, free laundry 24/7 and a modern gym equipped with towels and free water

the working areas are perfectly well designed for remote work and the wifi is pretty good

areas, comfortable workspaces, a ping-pong table, a playstation 5, free laundry 24/7 and a modern gym equipped with towels and free water

in our stay was great - the room was spacious, quiet and super clean, common areas such as the pool, breakfast area and roof bar were nice and the staff was super helpful and friendly

special thanks for a well-equipped gym, one of the best hotel gyms i've ever seen

did not have room service

despite the cold temperatures no amenities in the bathroom no coffee machine in the room and no room service neither for just a coffee no working mini bar in the room and no water in the mini bar

i didn t like that they didn t have a laundry service. they also didn t have room service

rude staff. no room service. no coffee or food after 10 am.

large bed, it was very clean, daily room service, fabulous breakfast, room was quiet, air

no room service food

options of a very fast and not so expensive room service

room service just offered pre bottled coffee

i used the room service ordering online using a qr code

toiletries were finished, we had to ask for them because they didn t replace them during the room service

room service

room service did not meet my expectations. looked better in pictures but it's less than average

no bar or room service

the room service food was really overpriced and not that good.

room was tiny and dark, staff was rude and my belongings were left in random places after room service

room service was fast

we enjoyed our room service immensely and breakfast the next day was the best, so much choice

they offered me free ice but when room service brought it they wanted to charge 5 euros

room service options were very limited.

the room service menu had many full meal options, but very few a la carte items.

location was great, nice modern hotel. lovely rooftop bar. great room service with nice food.

negative experiences, the only part i would improve is they use too much paper packaging for the room service

the room service options portion size could of been more

are giving skyscraper vibes chicken fingers from le room service are goated

was fabulous, hotel was elegant and welcoming, bathroom and room service

clean rooms and quick room service

i asked them for a room with a sofa bed they accommodated my request and the staff including the room service was great

ordered room service one night and the food was terrible but that s the only fault i could pick

room service was also great

best attention, room service, amenities, rooms, attention to detail

ordered room service but never showed up and no explanation

fact that coffee bar and facilities closed all day plus menu for room service needs

no option to order room service after 11.00pm

room service is only at specific hours starting 1

our room was beautiful and room service was great

out the please do not bother sign, they rang me to ask if i was sure about not wanting to let the room service in

), the excellent room service and the breakfast in the morning

and room service should be available 7 days a week

great breakfast and room service. room was ok. good value for money for three adults.

really good location, comfortable beds, clean room, good breakfast and room service

nice room (suite with terrace and jacuzzi), proper room service. (-)room service option was way below standard of hotel (+)all was great! only the room service wasn't great. (-) the room service is not managed by the hotel and it takes very long time to get your order (-)the hotel restaurant is still closed due to covid, so room service was not possible (-)no dining room service in the evening. (-)can't order room service until 2300 (-) although room service for dinners was available, for a solo traveller in a twin room there would be space at (-) also room service was from an outside provider, which was late by about an hour, not impressed, not 4

nice, friendly and helpful staff - absolutely clean - fantastic breakfast - metro station cuatro camino just a few steps away - carrefour supermarket quite

small clean gym with basics but no weights

lack of gym, spa etc

it doesn t a gym, pool nor a bar.

i didn t have breakfast but no room service and they clean the room twice per stay

delicious serrane ham on breakfast, superb coffee, variety of fruits nice and clean

breakfast was

i liked the breakfast at the hotel; good variety and quality

location is perfect, breakfast above expectations, very clean, nice staff

room service was easily accessible, timely

just have a bad comment regarding the room service

room service

air conditioning is perfect comfortable extra large double bed perfect lighting in the room fast room service perfect and helpful

uld have loved later room service with more options)

received a free welcome plate of fruit from room service soon after entering hotel room

no hot drinks available to make yourself in the room but can be ordered from room service.

also the room service menu might be better if they have rice or soup dish for asians who can't eat too much

the hotel has its own restaurant with delicious food and excellent service including room service

had beautiful surroundings, helpful staff, clean room service, nice toilet facilities, clean towels and great internet

room service was not good

no room service

the location is good breakfast is good room service is good.

room service and reception staff

no restaurant, though they did offer room service, but the food was pretty bad and overpriced

room service and reception cost

breakfast , alex on the front desk very helpful ,the staff on the bar need to work very hard with room service

in room didn t work so room service was sent to the wrong hotel

a few more options on there room service like individual scrambled eggs, yogurt with berries and a good green salad with

the room service food ,the location

speaks english, i ordered room service and the sandwiches were wet and we were still charged for them

of our neighbours was very noisy and we heard a room service request early in the morning

pabalo i believe his name was spoke so rudely to me on the phone saying i had to call the room service and wouldn't offer to help do this

with room service is not good for my taste and too expensive

noise from the other rooms, especially in the morning when the staff are cleaning and providing room service from 7am until 10am

no room service during the day to order food, nor glasses

great wifi and room service was very good as well

superb location. le room service was fantastic. breakfast was great. awesome awesome awesome :)

just a shame room service qr code did not work so no food was possible past breakfast

no room service or dining or bar area except for breakfast.

excellent customer service. fab room service

the air conditioner in the room made noise. room service was not answered by phone.

- when we booked it mentioned there was room service but because of covid there wasn t

customer service for room service

the hotel did not forewarn us that room service would not be available one day due to

the hostel looks pretty good, rooms are very well furnished and equiped and the room service

excellent cleaning, free wifi, a small but well-functioning air conditioner, friendly staff, elevator, great value for money

wifi and tv, sometimes deconected

the wifi struggled and was inconsistent, but didn t remain not working for extended periods of time

when we checked in, our room had clean linen and towels; there was 4 shared bathrooms,; there was wifi; and the accommodation was situated about 50meters from a metro and bus stop

best location and i arrive early morning and they gave me room clean and best room service

staff very friendly, location , room service

room service food was not very good at all

only point against is the connectivity of the wifi, i don t know if it was because i stayed at the 5th floor in the corner and probably the

website shows a picture of the terrace/ spa that is not applicable when you book a double room with spa bath

from the front desk attendants to the concierge desk, maid/room service the dining servers they know how to make you feel at home and promptly assist with

we didn t have room service, despite being out all day for our stay and had to complain with a poor response

there should be wider choice of dishes in room service menu

room service was also great

going to be an option for us), and we were even provided slightly misleading information that room service was would not be available on the 31st dec, which proved to be incorrect, as it was

of the staff, especially yanira de front desk girl, who went out of her way to arrange for room service when i told her i was hungry and tired and arranged for the transport to the location

i don t know whether it came from management or the room service staff

very basic, scruffy furniture, no coffee and tea making facilities in room and room service brought luke warm drinks

wifi seldom worked and would regularly drop. refrigerator did not work.

didn t operate properly and wifi kept dropping out

the room service was quick and efficient

room service also has a limited value

the staff is very friendly beginning at the front desk and all the way to room service

room service menu could be improved

at the bar were not on top form this time, it seemed the room service took priority, but it didn't spoil our

the room was comfortable and cozy. room service every day. good breakfast.

room service is the worst

they can be more better in room service

good location close to many points of interest and shops, good wifi

the wifi is superb, staff friendly and helpful, the room was very clean and tidy and the location is

there is no room service before 1pm although we ve turned the heat on, the room tends to get very cold,

couldnt eat hambuger from room service

room service was very efficient

room service closes at 23.00 so early

no room service or ice machines

mini fridge is well stocked, but the room service is a bit odd as it goes through the restaurant

charge for water when you order from the room service, and they don t have staff to carry a luggage

could hear everything happening in the corridor and rooms

rooms were not cleaned properly and room service was slow or never showed up

room service is timely and efficient, and the location is unbeatable

an additional cost) or go to the terrace

room service, daily cleaning service, helpful front desk staff, location near everything

it could get really frustrating tryingbti the restaurant room service for breakfast was way very pricey and not many varieties of dishes

the waiting time a lot longer, rooftop bar was closed for a private party in one of the nights, room service did not respond after several calls

to be) pragmatic, asked reception for a bottle of water, was told to go back to my room and use room service

room service was excellent

no room service after 11pm, and no bar in the room

thought it was misleading to say that the hotel provided room service

after room service, my bed was in pristine condition, pure perfection

staff, small mini rooms, no room service none food or beverage, and bathroom gets flood in water every time you shower, lot of

staff

emplacement - room service

loved the walk-in shower and room service was quietly efficient

bed was too hard room service food not great

great location, great food from room service from cafe varela and very service oriented.

ceptionist said it was consider room service)

incredible views, great central location, the best room service i've ever seen!

room service could be better

the room service was excellent as well

location breakfast staff room service

close to everything and the room service food was great

room service at a high level

room service had good food and the reception was helpful and friendly

it s bell a lot and really loud starting at 5:00 am, also the restaurant closes at 7:00 pm so room service doesn t work after that hour

great location, clean and new rooms nice stuff great room service very good value for money

perhaps a kettle that could be taken to the room, rather than having to order room service or to go down stairs

it would have been handy to have room service.

noisy at night, lacks basic room service necessities such as iron and tissue.

no room service no baths pretty basic

was no room service, we was a big group the the facilities are not equipped to handle a big group, it not